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The IC-BESTS (International Conference on Business, Economics, Technology, and Social Sciences)
Published by Politeknik LP3I Jakarta
ISSN : -     EISSN : 3164077X     DOI : https://doi.org/10.34127/icbests
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The IC-BESTS (International Conference on Business, Economics, Technology, and Social Sciences) (E-ISSN 3164-077X) is an international scientific forum that aims to bring together academics, researchers, practitioners, and policymakers from various disciplines to share knowledge, research findings, and the latest innovations. This conference serves as a strategic platform for fostering multidisciplinary collaboration to address global challenges in business, economics, technology, and the social sciences. The IC-BESTS Conference covers a wide range of research topics, including but not limited to management, marketing, finance, macro and microeconomics, digital transformation, information technology, entrepreneurship, innovation, and social dynamics in modern society. With its interdisciplinary approach, IC-BESTS is committed to producing relevant, applicable, and broadly impactful scientific contributions to the development of science and professional practice. All articles presented at this conference undergo a rigorous selection and peer-review process to ensure scientific quality and originality. Selected articles will be published in nationally and internationally indexed conference proceedings and have the opportunity to be published in reputable journals. The IC-BESTS conference is expected to foster constructive discussion and a sustainable global collaborative network. The conference also plays a role in encouraging the dissemination of innovative research findings to support sustainable development and digital transformation across various sectors.
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Articles 126 Documents
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ANALYSIS OF THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION AT SEBLAK PRASMANAN MSME Noer Hikmah Dompu; Salwa Malika; Windi Putri Pratama
IC-BESTS: International Conference on Business, Economics, Technology, and Social Sciences 2026: The IC-BESTS (International Conference on Business, Economics, Technology, and Social Sciences
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/icbests.v1i1.180

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan terhadap kepuasan pelanggan di UMKM Seblak Prasmanan yang berlokasi di Jalan Sentiong, Kelurahan Senen, Jakarta Pusat. Penelitian ini menggunakan metode kuantitatif dengan metode convenience sampling. Data dikumpulkan melalui kuesioner yang dibagikan kepada 37 responden yang sebelumnya telah melakukan pembelian di UMKM tersebut. Data dianalisis menggunakan perangkat lunak IBM SPSS Statistics melalui uji validitas dan reliabilitas, uji asumsi klasik, analisis regresi linier sederhana, koefisien determinasi (R²), dan pengujian hipotesis (t-test). Hasil penelitian menunjukkan bahwa semua instrumen penelitian valid dan reliabel. Analisis regresi menghasilkan persamaan Y = 1,900 + 0,951X, yang menunjukkan bahwa kualitas layanan berpengaruh positif terhadap kepuasan pelanggan. Nilai koefisien determinasi (R²) sebesar 0,839 menunjukkan bahwa kualitas layanan menjelaskan 83,9% kepuasan pelanggan, sedangkan sisanya 16,1% dipengaruhi oleh faktor lain di luar cakupan penelitian ini. Hasil t-test menunjukkan nilai signifikansi 0,000 (<0,05), sehingga hipotesis diterima. Dengan demikian, dapat disimpulkan bahwa kualitas layanan memiliki pengaruh positif dan signifikan terhadap kepuasan pelanggan di UMKM Seblak Prasmanan.
THE INFLUENCE OF LIFESTYLE ON THE CONSUMPTIVE BEHAVIOR OF KIP-K SCHOLARSHIP STUDENTS AT LP3I JAKARTA POLYTECHNIC Anisa Prihatiningsih; Kiani Al Dina Putri; Riska Mubarokah
IC-BESTS: International Conference on Business, Economics, Technology, and Social Sciences 2026: The IC-BESTS (International Conference on Business, Economics, Technology, and Social Sciences
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/icbests.v1i1.181

Abstract

Kartu Indonesia Pintar Kuliah (KIP-K) program aims to help high-achieving students from underprivileged families. However, lifestyle pressures in metropolitan cities like Central Jakarta and the Fear of Missing Out (FOMO) phenomenon trigger consumer behavior among students. This study aims to examine and analyze the influence of lifestyle on consumer behavior among KIP-K scholarship recipients at the LP3I Jakarta Polytechnic. The research method used is a quantitative descriptive research method. The population in this study were all KIP-K scholarship recipients at the LP3I Jakarta Polytechnic. Meanwhile, the sample used in this study was 50 students. Data collection was carried out by distributing questionnaires to KIP-K recipients at the LP3I Jakarta Polytechnic. The data analysis technique used in this study was linear regression analysis with the help of IBM SPSS software. Student lifestyle was measured using the AIO approach which includes the dimensions of activities, interests, and opinions. The results showed that lifestyle influences the consumer behavior of KIP-K scholarship recipients.
PERCEIVED EASE OF USE OF THE SHOPEEFOOD PLATFORM: A CASE STUDY AMONG STUDENTS OF POLITEKNIK LP3I DEPOK Mohammad Fachri Radhian; Muhammad Rafarellian Nurjaya; Destiana Maharani
IC-BESTS: International Conference on Business, Economics, Technology, and Social Sciences 2026: The IC-BESTS (International Conference on Business, Economics, Technology, and Social Sciences
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/icbests.v1i1.182

Abstract

With the development of digital technology, there has been a change in student behavior in fulfilling their daily needs, particularly in ordering food through online delivery services. ShopeeFood is one of the platforms used by students. The ease of operating a platform's media is one of the factors that can influence the use of the application. This paper aims to determine the perception of ease of use of the ShopeeFood platform among students of Politeknik LP3I Depok. The research method used a qualitative approach with interview and questionnaire techniques. The informants of this study were students of Politeknik LP3I Depok from various study programs who used ShopeeFood services more than once in ordering food. Based on the research results, it shows that users rate the ShopeeFood platform as having a good level of ease of use. This ease is assessed from the process of searching for restaurants and menus, the ease of placing orders and making payments, as well as the ease of understanding the features available in the application. This research can serve as input for ShopeeFood to continue maintaining and improving the quality of ease of use of its application in order to provide a better and easier experience for users.
THE EFFECT OF SERVICE QUALITY AND PRODUCT QUALITY ON PURCHASE DECISIONS AT THE MERY COYONG STORE IN MANGGA DUA Lisna Sintiana Pasaribu; Nur Nia Ramadany; Syari’ah Az-Zahra
IC-BESTS: International Conference on Business, Economics, Technology, and Social Sciences 2026: The IC-BESTS (International Conference on Business, Economics, Technology, and Social Sciences
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/icbests.v1i1.183

Abstract

This study aims to determine the influence of service quality and product quality on purchase decisions at Mery Coyong Store Mangga Dua, both partially and simultaneously. The research method used was quantitative with a simple random sampling technique, as many as 40 respondents who were active consumers of Mery Coyong Store. Data was collected through validity tests, reliability tests, classical assumption tests, and multiple linear regression analysis. The results showed that all research instruments were valid and reliable (Cronbach's Alpha 0.980 and 0.942). The results of the t-test showed that the quality of service had no significant effect on the purchase decision (Sig. 0.287 > 0.05), while the quality of the product had a positive and significant effect (Sig. 0.000 < 0.05). The regression analysis yielded the equation Y = 7.081 + 0.149X1 + 0.433X2. Simultaneously, service quality and product quality had a positive and significant effect on purchase decisions (F count 45.317; Sig.<0.001), with a contribution of 71.0% (R²=0.710), while the remaining 29.0% were influenced by other factors outside the study.
EFFECT OF DAMPER CONFIGURATION ON O-RING QUALITY CHARACTERISTICS DURING POST CURE PROCESS Arvita Emarilis Intani
IC-BESTS: International Conference on Business, Economics, Technology, and Social Sciences 2026: The IC-BESTS (International Conference on Business, Economics, Technology, and Social Sciences
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/icbests.v1i1.184

Abstract

Uniform heat distribution during the post cure process is essential for maintaining the dimensional stability and mechanical properties of automotive rubber products. The damper configuration in a post cure oven influences air circulation, which may affect the quality of cured O-rings. This study aimed to compare the effects of Half-Open and Full-Open damper configurations on O-ring quality characteristics, including Inner Diameter (ID), Thickness, and Hardness. An experimental comparative design was employed using 60 O-ring specimens, consisting of 30 specimens for each damper configuration. Product characteristics were measured using a digital vernier caliper, dial thickness gauge, and Shore A durometer. The collected data were analyzed using descriptive statistics, the Shapiro–Wilk normality test, Levene's test, independent sample t-test, and process capability analysis (Cp and Cpk). The results showed that both damper configurations produced O-rings within the specified quality limits. Independent sample t-tests revealed no statistically significant differences in Inner Diameter (p = 0.116), Thickness (p = 0.195), or Hardness (p = 0.147). However, the Half-Open configuration exhibited lower process variation and higher Cp and Cpk values, indicating superior process consistency compared with the Full-Open configuration. These findings suggest that the Half-Open damper configuration is preferable for improving process stability and maintaining consistent product quality during the post cure process in automotive rubber manufacturing.
ANALYSIS TIKTOK AFFILIATE CONTENT AS PURCHASE DECISION INFORMATION FOR THANKSINSOMNIA Muti Aisya Tangguh Pratomo; Muhammad Zacky; Muhammad Tengku Ihsan; Badriyah
IC-BESTS: International Conference on Business, Economics, Technology, and Social Sciences 2026: The IC-BESTS (International Conference on Business, Economics, Technology, and Social Sciences
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/icbests.v1i1.185

Abstract

The development of digital technology, particularly social media—which has become widely accessible and continues to grow rapidly—has influenced marketing patterns and consumer behavior, especially in determining purchasing decisions. This study aims to measure the effectiveness of affiliate content on the TikTok app in influencing purchasing decisions for products from the Thanksinsomnia brand. The research employed a descriptive quantitative approach using a Likert scale through the distribution of questionnaires to 31 respondents. The results indicate that 45.2% of respondents were interested in purchasing Thanksinsomnia products after viewing TikTok affiliate content, 43.3% felt confident about the products after watching such content, and 51.6% stated that they had purchased Thanksinsomnia products. Most respondents perceived affiliate content as providing clear product information, attractive visuals, and trustworthy reviews from affiliates. Therefore, TikTok Affiliate can be utilized as a digital promotional medium capable of increasing consumer interest while also influencing the purchasing decision-making process for Thanksinsomnia products.
WEB-BASED BACKEND SYSTEM FOR CRM AND ALUMNI TRACER STUDY Syuby Alwi Akbar Attala; hesti Rian
IC-BESTS: International Conference on Business, Economics, Technology, and Social Sciences 2026: The IC-BESTS (International Conference on Business, Economics, Technology, and Social Sciences
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/icbests.v1i1.186

Abstract

English Language Programs (ELP) is an English course institution that still manages customer data, course history, payments, student attendance, and alumni data manually using paper-based documents such as student ledgers, attendance lists, and teaching reports. This condition causes difficulty in tracing customer history, the absence of a structured alumni database, and the lack of a tracer study mechanism to monitor graduates. This study designs and builds a web-based backend information system integrating Customer Relationship Management (CRM) and alumni tracer study management at ELP. The system was developed using PHP with the CodeIgniter framework, the Model-View-Controller (MVC) concept, and a MySQL database. The Waterfall method was applied, consisting of requirement analysis, system design, implementation, testing, and maintenance, with data collected through observation, interviews, and literature study. The result is a backend system capable of managing customer data, course registration, monthly payments, student attendance, teaching reports, alumni data, and tracer study forms, with access divided between Staff and Admin roles. Black Box Testing results show all features function according to requirements.
BUILDING EMPLOYEE PERFORMANCE THROUGH WORKPLACE SPIRITUALITY: A BIBLIOMETRIC AND SYSTEMATIC LITERATURE REVIEW Emi Puspita Dewi; Isnurhadi; Zunaidah; Muhammad Ichsan Hadjri
IC-BESTS: International Conference on Business, Economics, Technology, and Social Sciences 2026: The IC-BESTS (International Conference on Business, Economics, Technology, and Social Sciences
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/icbests.v1i1.187

Abstract

Employee performance is a critical factor influencing organizational effectiveness, competitiveness, and long-term sustainability. In recent years, workplace spirituality has gained increasing scholarly attention as an organizational resource that promotes meaningful work, interpersonal connectedness, ethical values, and employee wellbeing. This study aims to examine the intellectual structure, research trends, and thematic development of workplace spirituality in relation to employee performance through an integrated bibliometric analysis and systematic literature review. Bibliometric data were retrieved from the Scopus database using relevant keywords related to workplace spirituality and employee performance, while the review process followed the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA 2020) guidelines to ensure a transparent and systematic selection of studies. Bibliometric mapping was conducted using VOSviewer to visualize keyword co-occurrence, research clusters, and conceptual relationships among the identified themes. The systematic review synthesized empirical findings from the selected studies to identify the mechanisms through which workplace spirituality contributes to employee performance. The findings reveal that workplace spirituality is closely associated with employee engagement, work engagement, job satisfaction, organizational commitment, organizational citizenship behavior, and psychological wellbeing, all of which contribute to improved employee performance. The bibliometric network further indicates that religiosity, spirituality, ethical leadership, and organizational culture constitute important supporting themes within the development of this research field. Despite the growing body of literature, limited studies have integrated workplace spirituality with contemporary organizational capabilities and sustainable human resource management perspectives. This study contributes by providing a comprehensive overview of the intellectual landscape of workplace spirituality research and proposing future research directions to strengthen organizational strategies for improving employee performance through meaningful work environments and positive organizational values.
PROCEDURES FOR MANAGING INCOMING AND OUTGOING GOODS AT THE OUTLET KOPI GAYO DEPOK Muhammad Adi Nugraha; Reni Naisya Putri; Subhan Faqih Aminullah
IC-BESTS: International Conference on Business, Economics, Technology, and Social Sciences 2026: The IC-BESTS (International Conference on Business, Economics, Technology, and Social Sciences
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/icbests.v1i1.188

Abstract

Inventory management at the Outlet Kopi Gayo recording incoming and outgoing goods requires good supervision, monitoring the use of raw materials, and the preparation of inventory reports must be carried out carefully. If the recording process is not done properly, there can be a discrepancy between the amount of inventory recorded and the actual amount of inventory. This study aims to determine the procedure for managing incoming and outgoing goods at the Outlet Kopi Gayo. The research method used is a descriptive method with qualitative approach through observation and interviews on inventory management activities. The results of the study show that the procedure for managing incoming goods includes the process of receiving, inspecting, recording, and storing goods, while the management of outgoing goods is carried out through the process of requesting, spending, recording, and updating stock data. The implementation of proper procedures will help in ensuring the availability of raw materials, improving the accuracy of inventory data, and supporting the smooth operation of the Outlet Kopi Gayo.
ANALYZING PROJECT BASED LEARNING EFFECTIVENESS AT PLJ DEPOK CAMPUS Aidil Firdan Janwar; Linda Rosmawati; Adel Lyra Annisa
IC-BESTS: International Conference on Business, Economics, Technology, and Social Sciences 2026: The IC-BESTS (International Conference on Business, Economics, Technology, and Social Sciences
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/icbests.v1i1.189

Abstract

The development of vocational education requires the implementation of learning models that can improve students’ competencies actively and in line with the needs of the workforce. One model that is widely used is Project Based Learning (PJBL) because it places students at the center of learning through project completion. This study aims to analyze the effectiveness of Project Based Learning implementation among students of Politeknik LP3I Jakarta Depok Campus. This research used a descriptive quantitative approach with a frequency table method. The data were collected through questionnaires distributed to 81 students who participated in project-based learning in the even semester of the 2025/2026 academic year and were analyzed using a Likert scale. The results showed that the implementation of Project Based Learning obtained an average score of 3.99, which is classified as good. These findings indicate that Project Based Learning is effective in improving the quality of student learning, especially in communication, collaboration, critical thinking, creativity, and project completion. However, several aspects still need to be improved through more optimal guidance during the learning process. Therefore, Project Based Learning can be considered an effective learning model to support the achievement of student competencies in vocational education.

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