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INDONESIA
JAM : Jurnal Aplikasi Manajemen
Published by Universitas Brawijaya
ISSN : 16935241     EISSN : 23026332     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.
Arjuna Subject : -
Articles 1,535 Documents
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INCREASE CUSTOMER AFFECTION: FOCUSING ON JUSTICE PERCEPTION EFFECT TO THE LOYALTY Pramono, Aditya; Rahayu, Mintarti; Hadiwidjojo, Djumilah
Jurnal Aplikasi Manajemen Vol. 19 No. 4 (2021)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2021.019.04.14

Abstract

This research was aimed to determine the direct and indirect effect of justice perception, which would be analyzed in this research and based on three dimensions as distributive justice, interactional justice, and procedural justice to the customer affection and loyalty of patients in Xxx Hospital Malang. The research population covered the patients or families who have complained about service failure in the hospital. This data was based on the data from the public relation of Xxx Hospital Malang in 2018. The total sample was 232 respondents who had been selected through the saturated sampling method. The data was analyzed through the Partial Least Square PLS technique in SmartPLS 3.0 program application. The research finding indicated that distributive justice did not significantly affect customer affection from the three construct dimensions of justice perception. In contrast, the interactional justice and procedural justice affected positively and significantly the customer affection, and then the customer affection affected positively and significantly patient loyalty. This result showed that the higher interactional justice and procedural justice of patients would determine the higher customer affection of patients to Xxx Hospital Malang. The higher customer affection would determine the higher patient loyalty. For further research is recommended to re-explore the research variables that might affect the customer affection and loyalty directly on similar research objects or other hospitals, for instance, customer satisfaction, revisit intention, WOM, and other aspects. The next researches should also be done by developing the research model and using samples with different characteristics. 
Faktor-faktor Penentu Perilaku Investor dalam Transaksi Saham di Surabaya Iramani, Rr.; Bagus, Dhyka
Jurnal Aplikasi Manajemen Vol. 6 No. 3 (2008)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

This aim study to explore factors determinant investors behavior in stock exchange transaction in Surabaya. Furthermore, this study test psychological difference between male and female investor. To test hypotheses, this study employs factor analysis and independent sample t-test. By performing Factor Analysis, this study reveals six factors determine investor behavior named: security and pleasure factor, bias thinking factor, bravery factor, social and emotional interactionfactor and judgement bias factor. More over, by performing independent sample t-test, this study found that there is not psychological difference between male and female investor.
Pengembangan Industri Pariwisata Budaya dalam Meningkatkan Pendapatan Asli Daerah (PAD) Kota Manado Kerebungu, Ferdinand
Jurnal Aplikasi Manajemen Vol. 6 No. 1 (2008)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

Kota Manado merupakan salah satu kota yang memiliki multi dimensi dan multikultural. Keanekaragaman masyarakat dan budaya yang ada di kota manado merupakan salah aset yang dapat dikembangkan menjadi industri pariwisata budaya. Penelitian merupakan penelitian pengkajian aset pariwisata budaya yang terdapat di Kota Manado, dalam rangka pengembangan dan persiapan kota manado menuju Kota Pariwisata Dunia 2010. Wisata budaya merupakan salah satu alternatif yang dapat dikembangkan selain pariwisata alam (Laut Bunaken) yang dapat mendatangkan devisa bagi daerah khususnya peningkatan PAD. Dalam pelaksanaan penelitian ini menggunakan pendekatan survey dengan analisis kualitatif. Berdasarkan hasil penelitian, di kota Manado terdapat banyak aset pariwisata budaya yang dapat dikembangkan untuk menjadi obyek wisata, di antaranya piguran, tulude, maengkel, tari dondo, dan lain sebaginya. Aset ini merupakan warisan budaya dari masing-masing etnis yang terdapat di kola manado.
Kepuasan Kerja sebagai Pemediasi Pengaruh Stres Kerja terhadap Komitmen Organisasi Soetjipto, Budi Eko
Jurnal Aplikasi Manajemen Vol. 6 No. 1 (2008)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

The research study aims at explaining the effect of job stress on job satisfaction and organizational commitment. 55 respondents of a manufacture industry participated in this research. The study reveals that job stress negatively and significantly influenced job satisfaction and organizational commitment. Moreover, job satisfaction positively and significantly influenced organizational commitment. The research study supports the previous research findings.
Pengaruh Atribut Objek Wisata Alam, Promosi dan Karakteristik Individu terhadap Image Konsumen dan Pengambilan Keputusan Berkunjung (Studi Empiris terhadap Perilaku Wisatawan pada Objek Wisata Alam di Jatim) Sudarmiatin, Sudarmiatin
Jurnal Aplikasi Manajemen Vol. 6 No. 2 (2008)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

The role of consumers is very significant for the business in gaining their purpose. The evident has proved that how the best of goods and services depend on the consumers awareness. That's why the rational reason of producing of goods and services are the existence of consumer's needs. The business have tried to afford the huge amount of promotion in order to encourage the buying decision of consumers. The purpose of the research is to examine and analyze: (1) the influence of attribute of natural tourism object on consumer's image and the decision in visiting; (2) the influence of promotion on consumers image and the consumer's decision in visiting; (3 the influence of individual characteristics on consumer's image and the consumer s decision in visiting: (4) the influence of consumer's image on consumers decision in visiting; (5) the difference attribute of natural tourism object, promotion, individual characteristic, consumer's image and the consumer's decision in visiting at 4 various groups attractions of natural tourism object in East Java. The population is 220 national tourist who are visiting in weekend at 16 natural tourism object in East Java and 200 questionnairs considered to analyze. Sampling method is by multistage sampling which consisted of proporsioned purposive sampling and accidental sampling. Data analyze is applied by descriptive and inferential statistics. Descriptive analyze is done by percentage and inferential analyze is done by SEM through AMOS Software 4.01 verse and ANOVA through LSD. The analyze has indicated that (1) there is positive and significant influence between attribute of natural tourism object on consumers image and consumer s desiocion in visiting; (2) there is not influence of promotion on consumer's image and the consumer's decision in visiting; (3) there is positive and significant influence between individual characteristics on consumer's image and the consumers decision in visiting; (4) there is positive and significant influence between consumer's image on the consumer's decision in visiting; (5) there is significant difference of attribute of natural tourism object, promotion and the consumer's decision in visiting at 4 various groups attractions of natural tourism object in East Java.
DESCRIBING THE BEHAVIOR OF MANAGER IN BUDGETARY SLACK AND PRODUCTION (CASE STUDY AT BUDGETING IN A STATE-OWNED ENTERPRISE) Ghazi, Achmad Fariz; Ludigdo, Unti; Prihatiningtias, Yeney Widya
Jurnal Aplikasi Manajemen Vol. 18 No. 3 (2020)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2020.018.03.20

Abstract

The objective of this research is to obtain an in-depth insight into budgetary slack practices performed by managers during the budgeting processes of a state-owned enterprise. This research uses qualitative research methods with an interpretive paradigm using a case study approach. The data is collected through interviews, supported by observation and documentation, with informants involved in the planning and budgeting process. The results of this research indicate that the participatory approach adopted in the budgeting process is the trigger of budgetary slack practice. The practice created in the budgeting of sales and production is aimed at achieving maximum profit at the end of the budget period. Asymmetric information and goal clarity are aspects of human behavior that appear in budgetary slack practice. Besides, the applied participation mechanism tends to show symptoms of pseudo participation. Social facts show that budgetary slack practice is created by aspects of human behavior that are motivated by material or financial aspects.
Model-model Penyelesaian Sengketa Lingkungan Rosmini, Rosmini
Jurnal Aplikasi Manajemen Vol. 6 No. 1 (2008)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

Pembangunan berkelanjutan menurut komisi sedunia untuk lingkungan dan pembangunan yang memenuhi kebutuhan kita sekarang tanpa mengurangi kemampuan generasi yang akan datang untuk memenuhi kebutuhan mereka. Faktor lingkungan yang diperlukan untuk pembangunan berkelanjutan adalah (1) terpeliharanya proses ekologi yang essensi (2) tersedianya sumber daya yang cukup (3) lingkungan sosial budaya yang sesuai. Tulisan ini membahas tentang penyelesaian sengketa dapat dilakukan dengan dua cara yaitu litigasi (melalui pengadilan dan non litigasi (melalui luar pengadilan). Cara non litigasi sering dikenal ADR (alternative dispute resolution) atau alternatif penyelesaian sengketa. Model atau bentuk yang digunakan dalam 4DR cukup beragam, tetapi yang umum atau biasa digunakan adalah: (a) Negosiasi (b) Mediasi. (c) Konsiliasi. (d) Arbitrase.
Peranan Lembaga Litbang dalam Rangka Mendorong Meningkatkan Ketahanan Pangan Murwanto, Tri Agus
Jurnal Aplikasi Manajemen Vol. 6 No. 3 (2008)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

Endure of food is part is very important for nationality, so, the right ood should be an attention and it is basic for nationality of nationationality of endurance. Without enugh meal and high nutrient, the next generation will be paralyzed slowly. In the framework to example to anticipate that case reseach and development institute must practice with all side, for example goverment, includeing local goverment, industry, cooperation, and others to solve the problems that they face like the problem with process technology, prototype and the other food good technology. The oncep is to support and endurance.
THE INFLUENCE OF TRANSACTIONAL LEADERSHIP STYLE AND WORK CULTURE ON WORK PERFORMANCE MEDIATED BY WORK MOTIVATION Adriansyah, Muhammad Arif; Setiawan, Margono; Yuniarinto, Agung
Jurnal Aplikasi Manajemen Vol. 18 No. 3 (2020)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2020.018.03.17

Abstract

This study examines the influence of transactional leadership style and organizational culture toward organizational performance through work motivation. The object research is Police Resort Office in Malang. The research problem is to analyze the significance of the transactional leadership style and organizational culture on organizational performance and work motivation. By using a simple random sampling technique, the sample is 91 people based on the Taro Yamane formula. This study uses the Path Analysis. There are two independent variables which are transactional leadership style and Organizational Culture. The dependent variable is organizational performance and work motivation as well as a mediating variable. The results show that there is a significant influence of transactional leadership style and organizational culture employment performance and on work motivation directly, and transactional leadership style and organizational culture on employee performance by using a work motivation as median variable as well. For the further advantage of both performance and motivation, it is suggested to Polresta Malang to enhance the transactional leadership style and cultural organization.
INNOVATION PROCESSES IN NEW PRODUCT DEVELOPMENT: MODELS FOR CREATIVE INDUSTRY IN INDONESIA Efrata, Tommy Christian; Radianto, Wirawan E. D; Marlina, Maria A. E.; Dewi, Shinta K.
Jurnal Aplikasi Manajemen Vol. 18 No. 3 (2020)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2020.018.03.08

Abstract

The growth of service companies in the scope of the creative industries has grown a lot in this decade. However, not much research has explored the innovation pro- cess that is key to business sustainability. This study builds the model of the innovation process performed by selected service companies within the creative industry. It investigates some processes of new product development (NPD) of service products of the firms. An interview was conducted on the companies'owners or directors with sufficient knowledge of the innovation process implemented in each company. Data were processed using a qualitative method approach with the help of the NVIVO program. The outcome revealed similarities in the innovation process of NPD among companies, specifically in the stages of identifying problems and opportunities, generating and processing ideas, market predictions, business analysis, visualization, and execution, representing the model in service companies. This research outcome would benefit business practitioners and scholars to better comprehend the NPD process in service companies within the creative industries.

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