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Pengaruh Mekanisme Corporate Governance terhadap Innate Accruals Quality dan Discretionary Accruals Quality Sari Atmini
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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The objectives of this research empirically are to examine the effects of independent commissioner and audit committee characteristics (number of member, competencies, independency and frequency of meeting), to discretionary accruals quality and innate accruals quality. The sample of this research was determined using purposive sampling method. There are 46 companies fulfill the criteria. Data were analyzed using multiple regression analysis. The results of this research show that independent commissioner and audit committee characteristics (number of member, competencies, independency and frequency of meeting) do not affect discretionary accruals quality and innate accruals quality.Keywords: independent commissioner, audit committee, discretionary accruals quality, innate accruals quality

Analisis Pengaruh Kualitas Layanan, Kepuasan, dan Loyalitas terhadap Niat Berperilaku Pasien Rumah Sakit Umum Daerah (RSUD) Jayapura Ruben Tuhumena; Surachman -; Eka Afnan Troena; Margono Setiawan
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Unit sample at this research is inpatients on General Hospital Regional (RSUD) Jayapura. The respondents of the research are 300 persons (patients) are taken using purposive sampling method, while the 4 (four) informants are taken using purposive sampling method. Structural Equation Modeling (SEM) with program assistance of Analysis Moment Structures (AMOS) is used analyze the quantitative data, while the qualitative data uses interactive model. The results of this research show that: (1) inpatient services is judged as service with sufficient quality. (2) The patient felt quite satisfied with hospital services. (3) The patient showed sufficient loyalty attitude towards the hospital. (4) Patients indicatedquite favorable behavior intention (5) improved quality of services can improve patient satisfaction and loyalty, but not the patients’behavior intention. (6) Increased patient satisfaction may improve patient loyalty and patients’ behavior intention in line with the increasing of patient loyalty. (7) Iincreased in customer loyalty can increase the patient behavior intention. (8) The model used in this study showed that the biggest contribution is the influence of service quality toward satisfaction, then satisfaction toward loyalty, and loyalty toward the patient behavior intention.Keywords: Service quality, Satisfaction, Loyalty, Behavior Intention

Analisis Perbandingan Kinerja Keuangan Daerah Pemekaran di Provinsi Papua Purba Riani, Ida Ayu; Kaluge, David
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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The objective of study is to compare the financial performance in the extended regions in Papua Province. It is indicated that the host takes a positive benefit after launching the new autonomous region because it will reduce the once consistently fiscal dependence. However, DOB tends to have a stagnant fiscal self-support rather than the host. The optimization of PAD sources at DOB seems lower than the host. Moreover, the ability of DOB to create local revenue may still be better than the control. It is evident during the beginning of extension when DOB shows better fiscal self-support rather than control. DOBâ€™s capital expense is more focused in the investment in the governmental infrastructures such as office building, transportation, office tools and household which are not previously equipped in the new autonomous region. However, the decrement trend is apparent as shown by higher proportion of expense rather than the host and the control. In whole, the result of index comparison indicates that in the beginning of current year. DOB shows the higher local financial performance rather than the host and the control. Unfortunately, it decreases in the last two years of observation, or even lower than the host but not far different from the control. Such condition continues to develop until the end of observation, when the hostâ€™s financial performance is getting better than DOBâ€™s and the controlâ€™s.Keywords: financial performance, PAD, PDRB

Implikasi Praktek Total Quality Management (TQM) terhadap Daya Saing, Kepuasan Konsumen, dan Kinerja Bisnis pada Perusahaan Manufaktur di Kota Makassar Ramlawati -; Surachman -; Djumilah Zain; Djumahir -
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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This research was conducted in the manufacturing industry in the municipality of Makassar. Data was collected using questionnaire using Likert scale. Respondents were asked to report their perception on the application of TQM practices, competitiveness, consumer satisfaction and business performance. The hypothesis for this research was tested using path analysis. The result of this research shows that proper TQM practices can improve competitiveness, consumer satisfaction and business performance. Despite the fact that competitiveness does not directly impact business performance, but competitiveness can improve business performance indirectly through consumer satisfaction. This means that competitivenesss can have better impact when the company can improve its consumer satisfaction as a result of better implementation of TQM practices.Keywords: TQM practices, competitiveness, consumer satisfaction, business performance

Determinan Struktur Modal Inovasi dan Nilai Perusahaan (Studi pada Industri Manufaktur di Bursa Efek Indonesia) Sujono -; M.S. Idrus; Made Sudarma; Solimun -
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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The purpose of this research is to develop a model of the determinants of capital structure, innovation and firm value of the psychological aspect, which is controlled by company-specific variables and blockholder ownership structure. This research was conducted in manufacturing industry in Indonesian Stock Exchange on the company. Partial Last Square is used as the method of analysis. There were twenty two companies which were analyzed The study found that capital structure determined by an overconfidence attitude of managers who are supported by company’s internal factors. In addition to determining capital structure, managers’ overconfidence also plays a role in the innovation decision and the firm value determination. Financing innovation in is much more determined by internal sources. The value of manufacturing company in Indonesia is more determined by internal factors and the structure of blockholder ownership.Keywords: overconfidence, capital structure, innovation, blockholder, internal factors, firm value.

Pengaruh Gaya Kepemimpinan Transformasional, Motivasi, Burnout terhadap Kepuasan Kerja dan Kinerja Karyawan Agusthina Risambessy; Bambang Swasto; Armanu Thoyib; Endang Siti Astuti
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Changes in organizational structure, vision and changes leadership is inevitable in any institution. Leadership style is a special characteristic that distinguishes a leader from one another and this is a powerful force to move the employee or employees in completing work towards the achievement of maximum results, especially in improving public health services in environment compete. This study aimed to describe and analyze the influence of leadership styles, motivation, burnout, and job satisfaction and employee performance. The unit of analysis is nursing paramedic at a hospital in Malang Raya. Data collection techniques: conduct interviews using questionnaires and observation techniques as well as using SEM analysis tool with 105 respondents in a Hospital of Malang Raya.The research proves that: there was a significant effect between transformational leadership styles on motivation, burnout, on job satisfaction, on employee performance. There was a significant and negative influence between motivations toward burnout, on job satisfaction, on employee performance. Burnout has significant influence and negative impact on job satisfaction, on employee performance. There is significant influence between job satisfactions to employee performance. This research proved that burnout can occur in a hospital paramedic of Malang Raya.Keywords: Transformational Leadership Style, Motivation, Burnout, Job Satisfaction and Employee Performance

Manajerialisasi Dana Pihak Ketiga terhadap Peningkatan Laba Operasional Pada PT (Persero) Bank Jabar Syariah Bandung Teddy Hikmat Fauzi
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Based on the data collected from the result of the study, it shown that the influence of third party deposit on the operational profit in PT. Bank Jabar Syariah Branch Bandung, according to Product Moment the correlation coefficien yielded is 0,93 and the critical point tabel T for N=5 is 2,353, then the hypothesis testing drawn out is 4,382 > its 2,353 which means that between third party deposit and operational profit has significant correlation. Furthemore the determination coefficient yielded is 86% to the operational profit. This shows that third party deposit have correlation up 86% to the operational profit. The rest 14% is the other variables apart from the activity of third party deposit which influencing the operational profit in PT. Bank Jabar Syariah Branch Bandung. The stumbling blocks that the PT Bank Jabar Syariah Branch Bandung in management of third party deposit to acquirement operational profit that is existence of emulation from competitor bank either from interest rate facet, marketing, product diversivication and also service. Condition of less stable economic sector, happened of management miss between mustered fund and channelled fund.The recommendation the Researcher can give are the company should more accurate do deposit management for time deposit and the company should do cooperate with another Bank, not only for ATM served but also company should do cooperate in technology to be individual wealth banking to served otherwise as like SMS-Banking, Internet-Banking, etc. so that income not only for the greater part spread based income but also from fee based income.Keywords: Fund, Bank Management, profit

Pengaruh Physical Support dan Contact Personel terhadap Citra (Image) dan Kepercayaan Pasien pada Rumah Sakit Umum Tuban Imam Suroso
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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This research is attended to analyze: (1) influence of physical support and contact personnel toward hospital image at Public Hospital in Tuban, (2) influence of physical support and contact personnel toward patient trust at Public Hospital in Tuban, (3) influence of hospital image toward patient trust at Public Hospital in Tuban. Type Research is explanatory research or confirmatory research because its target explain relation of kausal between variable examination of hypothesis. Research population is consumen / patient of Tuban Hospital. Consumer taken as sampel is patient using hospital service, minimum take care of to lodge during 3 day. Research conducted by during two week with amount of sampel 120 people. Research showed that physical support and contact personnel influence toward hospital image direcfly, positively and significantly. Physical support and contact personnel showed direct influence toward the patient trust at Public Hospital in Tuban. In addition, physical support and contact personnel showed indirect, positive and significant influence toward the patient trust of patient through hospital image.Keywords: Physical Support, Contact Personnel, Hospital Image, Patient Trust at Public Hospital in Tuban

Pengaruh Diskonfirmasi dan Nilai Pelanggan terhadap Kepuasan, Kepercayaan, Komitmen, dan Loyalitas Nasabah (Studi pada Nasabah Asuransi AJB Bumiputera 1912 di Provinsi Sulawesi Tenggara) Farida A. Muhcsin; Umar Imran; A. Fauzi D.H.; M. Syafiie Idrus
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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This research is attended to analyze: (1) influence of physical support and contact personnel toward hospital image at Public Hospital in Tuban, (2) influence of physical support and contact personnel toward patient trust at Public Hospital in Tuban, (3) influence of hospital image toward patient trust at Public Hospital in Tuban. Type Research is explanatory research or confirmatory research because its target explain relation of kausal between variable examination of hypothesis. Research population is consumen / patient of Tuban Hospital. Consumer taken as sampel is patient using hospital service, minimum take care of to lodge during 3 day. Research conducted by during two week with amount of sampel 120 people. Research showed that physical support and contact personnel influence toward hospital image direcfly, positively and significantly. Physical support and contact personnel showed direct influence toward the patient trust at Public Hospital in Tuban. In addition, physical support and contact personnel showed indirect, positive and significant influence toward the patient trust of patient through hospital image.Keywords: Physical Support, Contact Personnel, Hospital Image, Patient Trust at Public Hospital in Tuban

Analisis Biaya Keagenan dan Perataan Penghasilan Alwan Sri Kustono
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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This research is attended to analyze: (1) influence of physical support and contact personnel toward hospital image at Public Hospital in Tuban, (2) influence of physical support and contact personnel toward patient trust at Public Hospital in Tuban, (3) influence of hospital image toward patient trust at Public Hospital in Tuban. Type Research is explanatory research or confirmatory research because its target explain relation of kausal between variable examination of hypothesis. Research population is consumen / patient of Tuban Hospital. Consumer taken as sampel is patient using hospital service, minimum take care of to lodge during 3 day. Research conducted by during two week with amount of sampel 120 people. Research showed that physical support and contact personnel influence toward hospital image direcfly, positively and significantly. Physical support and contact personnel showed direct influence toward the patient trust at Public Hospital in Tuban. In addition, physical support and contact personnel showed indirect, positive and significant influence toward the patient trust of patient through hospital image.Keywords: Physical Support, Contact Personnel, Hospital Image, Patient Trust at Public Hospital in Tuban

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Journal Mail Official
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Kota malang,

Jawa timur

INDONESIA