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OPERATION EXCELLENCE: Journal of Applied Industrial Engineering
Published by Universitas Mercu Buana
ISSN : 2085429     EISSN : 26545799     DOI : 10.22441/oe
Core Subject : Science,
Decision Sciences, Operations Research & Management
The aim of Operations Excellence: Journal of Applied Industrial Engineering (OE Journal) is to publish theoretical and empirical articles that are aimed to contrast and extend existing theories, and build new theories that contribute to advance our understanding of phenomena related with industrial engineering and industrial management in organizations, from the perspectives of Quality Engineering, Productivity Improvement, Logistic & Distribution, Supply Chain Management, Performance Management & Improvement System, Modelling, Operations Management, Optimization, Green Manufacturing.
Arjuna Subject : -
Articles 317 Documents
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Lingkungan Usaha yang Mendukung Transformasi Usaha Mikro, Kecil dan Menengah di Era Revolusi Industri 4.0 Tri Joko Wibowo
Operations Excellence: Journal of Applied Industrial Engineering Vol 11, No 1, (2019): OE Maret 2019
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.v10.3.2019.013

Abstract

The Industrial Revolution 4.0 raises threats and opportunities for innovation for entrepreneurs. The competitive environment in this era is collaboration between business people and sharing economy. The success of an entrepreneur in managing the business of MSMEs is largely determined by many things. Support from various stakeholders is needed so that the SME business environment can be created in accordance with the competitive situation in the industrial era 4.0. The purpose of this paper is to conduct a review literature to find out how to encourage and transform MSMEs to be able to take advantage of the industrial era 4.0. The literature study was conducted to find out the critical factors faced by MSMEs to be able to compete in the era of industrial revolution 4.0. Various information is collected from journal searches with a search engine (google) and various up-to-date online news. Information is obtained that critical factors can be categorized into internal and external. Internal critical factors in the form of information technology adoption capabilities (big data & e-commerce) and changes in mindset & business competencies from aspects of business strategy, culture and business processes. External critical factors include government regulations both legal, IT and business infrastructure and market competition with fellow business people. Success in managing these critical factors will directly impact the performance of entrepreneurs in managing MSMEs and indirectly to the economy. These relationships are shown in the form of a business environment model.
IMPLEMENTASI SISTEM INFORMASI MANAJEMEN FIREWALL DAN PENGARUHNYA TERHADAP KINERJA KARYAWAN DIVISI IT PERBANKAN Muhamad Koerniansyah Rasjidin
Operations Excellence: Journal of Applied Industrial Engineering Vol 10, No 2, (2018): OE Juli 2018
Publisher : Universitas Mercu Buana

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Abstract

Today, the development of information technology in the banking world is very fast. The dependence of banking on information technology is very high. Innovation is always strived to have excellence in customer service than competitors. PT. Bank Danamon provides Firewall Management System services to enable every activity to gain access to each application. The purpose of this study is to analyze the effectiveness of Firewall Management system implementation in PT. Bank Danamon by adopting the DeLone and McLean models for the successful implementation of information systems. Sampling with questionnaire used in this research with 220 questionnaires distributed to users of IT infrastructure at PT. Bank Danamon, Kebon Sirih branch. Data processing and analysis in this research using SEM (Structural Equation Modeling) method with assumption hour hypothesis using AMOS (Analysis Moment of Structural) statistic software. The result of analysis shows that information quality and system quality have positive and significant effect on user satisfaction, while service quality has no effect. The results also show that user satisfaction has positive and significant impact on individual performance.  Further research can improve the model and sampling method that will be used by other financial services.
APLIKASI QUALITY TOOLS UNTUK MENURUNKAN NON CONFORMING PRODUCT PADA INDUSTRI DRY SLS DI INDONESIA: STUDI KASUS PT KCI Hadiman Nurdin; Lien Herliani Kusumah
Operations Excellence: Journal of Applied Industrial Engineering Vol 10, No 3, (2018): OE November 2018
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.v10.3.2018.004

Abstract

The purpose of this research is to improve the product quality problem experienced by one of dry SLS manufacturing company in Indonesia. The high number of non conforming product during the past year makes the sales target to be unachievable and caused the loss due to many rework process. Tools are used in this research is to apply the seven tools approach. Flowchart, Pareto chart, and histogram are used to calculate and determine the problem to be fixed. Collection of improvement idea is done by brainstorming and improvement analysis is done by using Fishbone diagram. The results of the improvements made good results are marked by decreasing the number and percentage of non conforming product more than 50 percent of the amount of non conforming product on the previous condition prior to the improvement.
USULAN PERBAIKAN KUALITAS PELAYANAN DI UNIT PELAKSANA PTSP KOTA ADMINISTRASI JAKARTA BARAT MENGGUNAKAN METODE FUZZY-SERVQUAL DAN QFD Dwi Rahmawati
Operations Excellence: Journal of Applied Industrial Engineering Vol 9, No 3, (2017): OE November 2017
Publisher : Universitas Mercu Buana

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Abstract

One Door Integrated ServiceUnit (PTSP) was established to improve the quality of public service delivery and the investment climate in the regions of Indonesia, particularly in the field of licensing services. The purpose of this study is to identify the variables that affect the quality of licensing government service and provide recommendations for corrective action. In this research, the integration of Fuzzy-Service Quality and QFD (Quality Function Deployment)method is one of TQM quantitative tools and techniques that can be used to translate customer requirements in Voice of customer (VOC) with specification in the appropriate technical or service requirement. The use of questionnaires, based on servqual dimension i.e. tangibles,r eliability, responsiveness, assurance and empathy contains 27 statements as attributes of service, conducted to know the voice of customer to 135 respondents i.e. the citizens who use licensing service in UPPTSP West Jakarta administration. The results showed that there are 11 service attribute priorities that need to be improved and 14 technicalr esponses to answer the needs of these consumers.
IMPLEMENTATION OF LEAN TOOLS (KAIZEN AND 5S) IN STAINLESS STEEL JAPANESE COMPANY THROUGH INNOVATION Santi Setyaningsih; Rucita Cahyawati Putri
Operations Excellence: Journal of Applied Industrial Engineering Vol 7, No 3, (2015): OE November 2015
Publisher : Universitas Mercu Buana

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Abstract

Abstract. Innovation can be made from small thing in our routine. Seiri (sort),Seiton (set in order), Seiso (shine), Seiketsu (standardize), and Shitsuke (sustain)is 5 Japanese words which is a systematic technique that is closely related toefficiency. Kaizen has been widely recognized in the world as continuousimprovement through small steps which impact economically for the company.These systems help management to manage the workplace, improve disciplinary,decrease waste and increase productivity. Mory Industries Inc. is one of theJapanese-owned stainless steel manufacturing company that upholds qualitycontrol which contribute significantly to the implementation of Kaizen and 5S.This study explores innovation of Kaizen implementation which refers to 5S thatapplied on the production floor and also the office in a concrete way. Directobservation will be carried out as the basis of the methodology of this study.Without any record detail activity of 5S that should be done by the workers, buteach worker has already implemented as a habit in their daily work. Every year,Mory Industries Inc. always improves some workplace through Kaizen techniquein order to increase efficiency.Keywords: 5S, efficiency, innovation, kaizen, quality.
Simulasi runway untuk mengoptimalkan kapasitas runway di Juanda International Airport dengan metode time space Oki Anita Candra Dewi; Winda Narulidea; Muhammad Eka Kurniawan; Faisal Riza
Operations Excellence: Journal of Applied Industrial Engineering Vol 11, No 3, (2019): OE November 2019
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.v11.3.2019.035

Abstract

Transportasi saat ini merupakan bagian yang sangat fundamental dalam kehidupan untuk melakukan perpindahan. Salah satu moda transportasi yang sering digunakan adalah pesawat terbang yang memiliki keuntungan secara ekonomis dibandingkan jenis transportasi lain. Teknologi pada pesawat terbang memungkinkan terjadinya peningkatan demand dari tahun ke tahun. Padatnya demand dari penumpang di Bandara Internasional Juanda Surabaya membuat antrian pesawat pada runway, salah satunya runway 10. Runway tersebut adalah ujung dari landasan pacu yang digunakan untuk take off dan landing. Runway capacity dari bandara Internasional Juanda Surabaya mempunyai kapasitas yang terbatas. Mengkaji perubahan jadwal pesawat dengan menggunakan simulasi di Bandara diharapkan dapat mengoptimalkan antrian pesawat pada single runway Bandara Internasional Juanda Surabaya. Selain itu, penelitian ini dapat meminimasi waktu tunggu pesawat di runway sebelum keberangkatan dan sebelum landing di udara. Metode yang digunakan Time Space Diagram. Untuk menguji metode tersebut dikembangkan program berbasis Microsoft Excel. Dengan melakukan penelitian menggunakan program dan metode tersebut diharapkan mendapatkan hasil yang optimal dan harapannya menjadi masukan terhadap pihak Air Navigation, sehingga lebih memudahkan pihak perusahaan untuk mengambil keputusan.
PENGEMBANGAN SISTEM MANAJEMEN PERAWATAN FORKLIFT DENGAN PENDEKATAN RELIABILITY CENTERED MAINTENANCE (RCM) BERBASIS ORACLE ALERT SYSTEM (Studi pada PT Gajah Tunggal Tbk Tangerang) Susetyo Anggoro
Operations Excellence: Journal of Applied Industrial Engineering Vol 6, No 2, (2014): OE Juli 2014
Publisher : Universitas Mercu Buana

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Abstract

Abstract. In the production system, all machineries and support system has arole in supporting the achievement of production targets. To achieve thesegoals, each machine and its supporting assets, including forklifts, need to bemaintained. In large quantities controlling the maintenance system in manualway is not possible anymore. The current maintenance system in PT GajahTunggal still rely on manual control, where the system information formaintenance scheduling forklift still rely on telephone and the maintenanceitems are still very simple, even just oil changes. Apllying a modern systemmaintenance with RCM approach is posible and on its implementation,combined with the ERP system that has been applied to the productionmachinerries, the oracle system module EAM (Enterprise Asset Management)and take advantage of advanced features of the oracle alerts. Forkliftmaintenance schedule information is automatically sent to the owner of theforklift, which is spread in many areas, by means of e-mail has been setup on thecell-phone will minimizes the possibility of not getting or forgotten information.Keywords: maintenance system, information system, oracle alert
Usulan perbaikan sistem kerja express maintenance berdasarkan Kaizen dan simulasi ProModel pada PT Setiajaya Mobilindo Cibubur Lukman Nurfikri; Asep Endih Nurhidayat; Puji Suharmanto
Operations Excellence: Journal of Applied Industrial Engineering VOL 12, NO 3, (2020): OE NOVEMBER 2020
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2020.v12.i3.009

Abstract

PT Setiajaya Mobilindo Cibubur is an authorized Toyota dealer, in the service division there is Express Maintenance. Express Maintenance (EM) is a special work system for vehicle periodic service maintenance without complaints with a periodic service process for 40 minutes. But in reality there is a problem with the service process time of more than 40 minutes, this is caused by repeated service processes, there are still customer complaints at SPK EM and additional work or part estimates that cause the service lead time to be more than the standard, which is one hour. This study aims to reduce the time of the EM service process to be faster by making suggestions for improvements to the SOP of the EM periodic service process and a ProModel simulation is made to determine the difference between the simulation before and after the repair. On this basis, researchers used kaizen and ProModel. After measuring the standard time before periodic service repairs for 45.6 minutes, repairs are carried out such as kaizen plans by identifying problems using the fishbone, the periodic service process time is not 40 minutes and the corrective steps are given using 5W+1H. Do kaizen implementation based on the plan in the form of periodic service improvement proposals in EM, check sheets and checklists. Check kaizen by measuring the standard time after repair, which is 30.5 minutes. Actions in the form of preventive measures and control tools so that problems do not arise. The result shows that the standard time becomes 30.5 minutes after repair, there is a difference of 10 minutes or 33% from the condition before repair. In addition, the total entries in the ProModel simulation have increased from 209 to 331 units or the EM production capacity has increased by five units/day.
PENINGKATAN PERINGKAT AKREDITASI MENGGUNAKAN HOUSE OF QUALITY PADA SEKOLAH TINGGI DI KOPERTIS WILAYAH IV Nustin Merdiana Dewantari; Dana Santoso Saroso
Operations Excellence: Journal of Applied Industrial Engineering Vol 9, No 2, (2017): OE Juli 2017
Publisher : Universitas Mercu Buana

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Abstract

The competitiveness among the university is getting sharper, not just among the public university but also the private university. High Schools in Kopertis IV (West Java and Banten) need to assess and improve the rank of accreditation of higher education so that the strength and confidence level of institutional markets increases.  The rank of accreditation is A (Excellence), B (Good), C (Enough). With the availability of accreditation available there is C, no doubt the power of sale and quality of the university has been described. Establishment of institution accreditation is one of the guides customers see when choosing a colleague. Accreditation is a quality assurance made by the institution so that all efforts undertaken are within the environment set by the National Accreditation Higher Learning Institute. Submission of quality function deployment at house of quality phase 1 found 23 technical responses to answer 28 cases of weaknesses that need to be improved in the quality of the assessment results that have been done.  With using HOQ, High School in Kopertis IV region can find out the priority items that need to be improved the promotion rank of accreditation.
Pengukuran produktivitas lini produksi gula rafinasi dengan pendekatan Objective Matrix (OMAX) Supriyadi Supriyadi; Andi Darmawan Suryadiredja
Operations Excellence: Journal of Applied Industrial Engineering Vol 12, No 2, (2020): OE Juli 2020
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2020.v12.i2.008

Abstract

Productivity measurement has an important role in evaluating and establishing the next strategy in increasing productivity levels. This study aims to determine the level of productivity of a refined sugar company and provide suggestions for improvements to increase the level of productivity. This research uses the Objective Matrix (OMAX) method with five ratio indicators, namely yield achievement, actual production achievement criteria, boiler natural gas consumption criteria, electricity consumption criteria, and employee absenteeism criteria. This study uses company data for 2018 in accordance with company recommendations. The results showed that for one year, the productivity values and performance index differed each month. The performance index with the highest point was in February, which reached 426.3% and in May, which reached 306%. Based on the traffic light system, ratio 1 has six minimum performance periods, ratio 2 has eight minimum performance periods, ratio 3 has four minimum performance periods, ratio 4 has four minimum work periods, and ratio 5 has five minimum work periods. Improvement steps that can be done to improve the actual achievement of production are the provision of regular training to enhance skills and cooperation between operators, improvement of maintenance management systems, development of air circulation, and supplier evaluation. The OMAX method can identify performances that have below standard production, and recommendations for improvement can be prioritized on the ratio that experiences the most substandard performance.

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