cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Zulfa Fitri Ikatrinasari
Contact Email
zulfafitri@gmail.com
Phone
-
Journal Mail Official
zulfafitri@gmail.com
Editorial Address
Jl. Raya Meruya Selatan No. 1 Kembangan Jakarta Barat
Location
Kota adm. jakarta barat,
Dki jakarta
INDONESIA
OPERATION EXCELLENCE: Journal of Applied Industrial Engineering
Published by Universitas Mercu Buana
ISSN : 2085429     EISSN : 26545799     DOI : 10.22441/oe
Core Subject : Science,
Decision Sciences, Operations Research & Management
The aim of Operations Excellence: Journal of Applied Industrial Engineering (OE Journal) is to publish theoretical and empirical articles that are aimed to contrast and extend existing theories, and build new theories that contribute to advance our understanding of phenomena related with industrial engineering and industrial management in organizations, from the perspectives of Quality Engineering, Productivity Improvement, Logistic & Distribution, Supply Chain Management, Performance Management & Improvement System, Modelling, Operations Management, Optimization, Green Manufacturing.
Arjuna Subject : -
Articles 317 Documents
 1   2   3   4   5 
Analisa defect produk sheet area corrugator 301 menggunakan metode SPC dan FMEA di PT Indah Kiat Evan Mandala Putra; Sri Mukti Wirawati; Pugy Gautama
Operations Excellence: Journal of Applied Industrial Engineering VOL 12, NO 3, (2020): OE NOVEMBER 2020
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2020.v12.i3.006

Abstract

This study aims to analyze defects in the sheet production process in the 301 Corrugator area by analyzing the total number of sheets produced and the number of sheets that have been damaged over a certain period of time using the Statistical Process Control (SPC) method and Failure Modes and Effect Analysis (FMEA). Based on the research results, there are 6 defects, namely untidy cuts, wrinkled sheets, uneven surface, curved sheets, uneven sides, loose sheet layers. The most dominant defect is uneven surface, which is 185.141 Kg or 60%. Based on the value of the RPN table, the product defect that has the highest value is the loose sheet layer with an RPN value of 245 from the calculation stage of the RPN value, a suggestion is made to reduce defects resulting from the loose sheet layer. From the stage of making improvements, the company should prioritize and focus on the types of disabilities and types of disabilities that have the highest RPN ranking when using the Failure Mode and Effect Analysis (FMEA) method.
PENGARUH BUDAYA ORGANISASI DAN GAYA KEPEMIMPINAN TERHADAP KEPUASAN KERJA DAN KINERJA KARYAWAN PROYEK JASA KONSTRUKSI Tunggul Barita Parulian; Sawarni Hasibuan
Operations Excellence: Journal of Applied Industrial Engineering Vol 9, No 1, (2017): OE Maret 2017
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims at analyzing the influence of the leadership, corporate culture, job satisfaction toward employee job satisfaction, and their impact to the employee performance. The proposed hypotheses of this research: H1, to test the relationship between of the variable leadership with the variable culture organization. H2, to test the relationship between of the variable leadership with the variabel job satisfaction. H3, to test the relationship between of the variable culture organisation with the variabel job satisfaction. H4, to test the relationship between of the variable culture organisation with the variabel employee performance. H5, to test the relationship between of the variable leadership with the variabel employee performance. H6, to test the relationship between of the variable job satisfaction with the variabel employee performance.  The result of this research: H3, the variable culture organization have influence positive and significance with the variable job satisfaction. H5, the variable leadership have influence positive and significance with the variable employee performance. H6, job satisfaction have influence positive and significance with the variable employee performance.
Analysis capital budgeting investment projects substation 150 kV for tires company Andi Setyawan; Hasbullah Hasbullah
Operations Excellence: Journal of Applied Industrial Engineering Vol 12, No 2, (2020): OE Juli 2020
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2020.v12.i2.005

Abstract

The electricity consumption continues to increase, including in Indonesia, where the average electricity consumption rises 6.86% per year. In line with the ever-increasing production needs of companies needing more electrical energy during these electrical disturbances often occur due to power shortage. Therefore, the company proposes the investment of the construction of substations 150kv Expected to improve the reliability of electrical energy supply. This research conducted to analyze the value of investment carried by tire companies using historical data and company forecasts using the technical method of economics to analyze its finances. Based on the calculation result with the Payback period (PP) and Discounted Payback Period generates 5.35 years and 6.24 years.  Meanwhile, in the calculation of net present value (NPV) obtained favorable results in the 6th year of Rp 40,944,770,640.32, using an interest rate of 5%. In the calculation of the internal rate of return (IRR), the result of 5.5% concluded that the project return is higher than the minimum attractive rate of return (MARR) of the company by 5.17% of the Bank Indonesia interest rate. Then based on the sensitivity analysis gained that the lower the interest rate on this project, then the faster the return on the investment, and vice versa. The overall analysis of the scenario stated that the investment is worthy of running because it brings profit directly to the company.
PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK LAYANAN, DAN HARGA PRODUK LAYANAN TERHADAP KEPUASAN PELANGGAN SERTA DAMPAKNYA TERHADAP LOYALITAS PELANGGAN PRABAYAR TELKOMSEL Dwi Mulyono Nugroho
Operations Excellence: Journal of Applied Industrial Engineering Vol 7, No 2, (2015): OE Juli 2015
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract. Cellular telecommunications industry in Indonesia is growing veryrapidly with marked by fierce competition among cellular service providers inwhich it makes any business players in the mobile telecommunications industrytrying to maintain customers and get to reach new customers in order to ensure thesurvival of the company. This research aimed to determine the effect of servicequality, product quality and product pricing to customer satisfaction of prepaidTelkomsel products, which further acknowledge of customer satisfaction effect oncustomer loyalty prepaid Telkomsel products. Data collected by the deploymentof 220 (two hundred and twenty) questionnaire in the area of Jakarta are selectedby random sampling. The data obtained were processed through modelingStructural Equation Modeling (SEM) with the LISREL 8.7 applications and beprocessed using SPSS with the result that the quality of service and productquality give affected on customer satisfaction, product pricing does not affectedthe customer satisfaction and customer satisfaction affected on loyalty customers.The conclusion of this research is to increase customer satisfaction and loyalty,the company should giving more attention to activities related to improving thequality of service and product quality.Keywords: service quality, product quality, product pricing, customer satisfactionand customer loyalty.
Analisis kualitas pelayanan bus pariwisata dengan metode service quality dan importance performance analysis Eka Indah Yulistyari; Chotibul Umam; M. Reiza Fachrozy
Operations Excellence: Journal of Applied Industrial Engineering Vol 11, No 2, (2019): OE Juli 2019
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.v11.2.2019.024

Abstract

PO. Saztro Holidays is one of the bus transportation services companies in the Serang area that focuses on tourism routes. The purpose of this study is to know the quality of tourism bus services through customer satisfaction and complaints, besides as knowing the importance of priority attributes to be repaired. The methods of collecting data using a questionnaire involving 30 respondents to tourism bus consumers. This study uses the SERVQUAL method (reliability, responsiveness, assurance, empathy, tangible) and Importance Performance Analysis (IPA). The results of the study using the SERVQUAL method obtained an overall gap value of -0.852, which states that the services provided by PO. Saztro Holidays still does not provide satisfaction to consumers. Improvement efforts to increase satisfaction with Tourism bus services using the Importance Performance Analysis method in quadrant I (top priority) using SPSS 19 through a cartesius diagram obtained as many as 13 attributes. The most important attributes that are the main priority in repairs to match the expectations of consumers with the value of the suitability level of 78.04, namely the attributes of the availability of clear information marks.
EVALUASI KINERJA PEMASOK DENGAN METODE ANALYTICHIERARCHY PROCESS Saktiva Moryza Zahir
Operations Excellence: Journal of Applied Industrial Engineering Vol 6, No 1, (2014): OE Maret 2014
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract. This study aims to determine the performance assessment criteria forsuppliers with better criteria based on previous research and the study ofliterature, also measure the performance of suppliers using the criteria. Theresearch data is the data performance per supplier during the period January toAugust 2013. The sampling method used is a saturated sampling where the entirepopulation is taken as a sample with a population of 9 people and 3 people for asample of experts. The analytical method used in this study is the AnalyticalHierarchy Process (AHP). The results showed that the criteria can be used in thecompany and of the simulation shown significant results from suppliers that serveas sample simulations. The criteria are include quality and durability testing,delivery, price, responsiveness, financial stability and business, informationdevelopment process, technical ability and a good & stable background. Afterdone supplier performance assessment using criteria that already selectedresulting effective measurement, example using 3 company supplier which isgenerating a decision for best supplier selection that can cooperate with companypositively. Assessment can be done for improving supplier performance withpurpose improving performance based on worse criteria that supplier has.Keywords: Supplier Performance Assessment, AHP, Analytical HierarchyProcess, Supplier Performance Effective Measurement, Supplier Selection &Decision
PERBAIKAN KUALITAS PELAYANAN PADA LAYANAN PERAWATAN LIFT DAN ESKALATOR DENGAN METODE SERVQUAL-IPA-HOQ Dabith Ghazali
Operations Excellence: Journal of Applied Industrial Engineering Vol 9, No 3, (2017): OE November 2017
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In an effort to improve the competitiveness of the company, an approach is needed to determine customer expectations. This study aims to determine service characteristics that have not met customer expectations and provide advice on improving the quality of care services for elevators and escalators. The method used is ServQual to measure customer expectations and perceptions. Information was collected through a questionnaire in the research focus group. The results of this study are a number of 21 indicators in 5 dimensions of ServQual showing customer expectations greater than customer perceptions. Then continued observation and interviews with the management to make technical responses in an effort to improve service quality. The findings in this study can help management in improving service quality to improve customer satisfaction.
APLIKASI FAULT TREE ANALYSIS PERBEDAAN PERSEPSI CAMPUS SUSTAINABILITY MAHASISWA DALAM PERILAKU PRO LINGKUNGAN DILINGKUNGAN KAMPUS Annisa Amalia Utami; Susatyo N.W.P.
Operations Excellence: Journal of Applied Industrial Engineering Vol 10, No 1, (2018): OE Maret 2018
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The concept of green campus directs the operation of universities as an environmentally-based educational institution which also has an important role for the environment of the future. In Semarang, there are 2 (two) state universities that are included in UI Green Metric program, namely Diponegoro University (UNDIP) and University of Semarang (UNNES). UNNES’ rank in 2014 UI Green Metric which is better than the UNDIP’s rank also indicates that students at UNNES have more perception about knowledge and high commitment to campus sustainability compared to students in UNDIP. There is a correlation between the knowledge and commitment of students to the vision of the campus in order to achieve campus sustainability, as well as there appears differences between knowledge and commitment to conduct pro-environment activities of both universities. To know the significance of difference perception about campus sustainability between students of UNDIP and UNNES, questionnaires to 165 student of UNDIP and 165 student of UNNES are disseminated. The result of the survey concludes that the perception of campus sustainability of UNDIP students is still under UNNES. To identify the root causes of the problem of low interest and knowledge of students to the campus sustainability in UNDIP, a tool of problem solving which is Root Cause Analysis (RCA) with Fault Tree Analysis technique is required.
Perancangan sistem manajemen energi pada industri manufaktur berdasarkan ISO 50001:2011 Taufik Ridwan
Operations Excellence: Journal of Applied Industrial Engineering Vol 12, No 1, (2020): OE Maret 2020
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2020.v12.i1.008

Abstract

As one manufacturing industry with a large level of energy consumption makes energy management mandatory applied at PT. XYZ, the purpose of this research is to design energy management system implementation strategy in PT. XYZ based on ISO 50001. Started by self assessment and by collecting data on the use of primary energy sources in the company, followed by processing and analyzing using simple linear regression. The self assessment results show 38% of the total value’s completeness of existing program in the clause of ISO 50001. From the processing and analyzing’s energy usage showed energy baseline and energy performance indicators (EnPI) of the company. The result of research is identifies and proposes the potential of energy savings in air compressor distribution system, steam boiler distribution, and electrical distribution system with good housekeeping, control system, and modification, proposes the energy management system implementation based on Deming’s PDCA cycle, and continued by recommending roadmap towards the implementation of energy management systems. 
PERBAIKAN KUALITAS PELAYANAN JASA KEPARIWISATAAN DENGAN METODE SERVQUAL DAN QFD (Studi Kasus di Keraton Kasepuhan Kota Cirebon) Didi Junaedi
Operations Excellence: Journal of Applied Industrial Engineering Vol 7, No 1, (2015): OE Maret 2015
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract. Kasepuhan Palace Cirebon tourism services participate to build theeconomy of the country, especially the city of Cirebon. Therefore, in order tofurther increase the number of visits, the service quality should be improved.Using SERVQUAL method, can know the perception of service qualitykasepuhan palace Cirebon. Measuring the quality of services performed on fivedimensions that has tangible, responsiveness, assurance, reliability, and empathy.The results of this study showed that all of the dimensions are still not as expectedvisitors. The Improvement starts from the dimensions of responsiveness that havethe smallest SERVQUAL score. QFD can be analyzed using improvementpriorities according to customer needs. The most important priority that needs tobe adequate hygiene team, demolition charges, as well as the renovation andrestoration. Overall it can be proposed for improving services such as:improvement of operational systems, improvements and additions to the facility,the addition of human resources and training. The limitations is only the firstphase HOQ.Keywords: Quality, SERVQUAL, QFD, Improvement, HOQ

Page 2 of 32 | Total Record : 317

 1   2   3   4   5 

Filter by Year

2014 2025


Reset
Filter By Issues
All Issue Vol. 17 No. 2 July 2025 In Press Vol. 17 No. 1 March 2025 Vol. 16, No. 3 (2024): OE November 2024 Vol. 16, No. 2 (2024): OE July 2024 Vol. 16, No. 1, (2024): OE March 2024 Vol. 15, No. 3, (2023): OE November 2023 Vol. 15, No. 2, (2023): OE July 2023 Vol. 15, No. 1, (2023): OE March 2023 Vol. 14, No. 3, (2022): OE NOVEMBER 2022 Vol. 14, No. 2, (2022): OE JULY 2022 Vol 14, No 1, (2022): OE Maret 2022 Vol 13, No 3, (2021): OE November 2021 Vol 13, No 2, (2021): OE July 2021 Vol 13, No 1, (2021): OE March 2021 VOL 12, NO 3, (2020): OE NOVEMBER 2020 Vol 12, No 2, (2020): OE Juli 2020 Vol 12, No 1, (2020): OE Maret 2020 Vol 11, No 3, (2019): OE November 2019 Vol 11, No 2, (2019): OE Juli 2019 Vol 11, No 1, (2019): OE Maret 2019 Vol 10, No 3, (2018): OE November 2018 Vol 10, No 2, (2018): OE Juli 2018 Vol 10, No 1, (2018): OE Maret 2018 Vol 9, No 3, (2017): OE November 2017 Vol 9, No 2, (2017): OE Juli 2017 Vol 9, No 1, (2017): OE Maret 2017 Vol 8, No 1, (2016): OE Maret 2016 Vol 7, No 3, (2015): OE November 2015 Vol 7, No 2, (2015): OE Juli 2015 Vol 7, No 1, (2015): OE Maret 2015 Vol 6, No 3, (2014): OE November 2014 Vol 6, No 2, (2014): OE Juli 2014 Vol 6, No 1, (2014): OE Maret 2014 More Issue