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OPERATION EXCELLENCE: Journal of Applied Industrial Engineering
Published by Universitas Mercu Buana
ISSN : 2085429     EISSN : 26545799     DOI : 10.22441/oe
Core Subject : Science,
Decision Sciences, Operations Research & Management
The aim of Operations Excellence: Journal of Applied Industrial Engineering (OE Journal) is to publish theoretical and empirical articles that are aimed to contrast and extend existing theories, and build new theories that contribute to advance our understanding of phenomena related with industrial engineering and industrial management in organizations, from the perspectives of Quality Engineering, Productivity Improvement, Logistic & Distribution, Supply Chain Management, Performance Management & Improvement System, Modelling, Operations Management, Optimization, Green Manufacturing.
Arjuna Subject : -
Articles 317 Documents
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ANALISIS BOBOT PEMILIHAN SUPPLIER BAHAN BAKAR MINYAK UNTUK KAPAL PENGANGKUT BATUBARA DENGAN METODE ANALYTIC HIERARCY PROCESS Arie Bakhtiar
Operations Excellence: Journal of Applied Industrial Engineering Vol 9, No 3, (2017): OE November 2017
Publisher : Universitas Mercu Buana

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Abstract

The analytical Hierarchy process (AHP) is a multicriteria decision making approach can be used to solve complex decision problems. This study aimed to use this objective tool to build ship fuel suppliers' selection model, utilizing competitive priorities administrative requirement, quality, delivery, finance, technical and price as an evaluation and selection criteria. The researcher has developed an evaluation questionnaire distributed to couple functional managers in the shipping company. This study concluded that the price is the most important criterion among competitive priorities criteria for selecting and evaluating suppliers as it got a percentage of 0.202, followed by technical criterion that got a percentage of 0.197 and finance got 0,191. Other criterion was quality that got 0.169 followed by delivery with 0.133 and the last criterion was administrative requirement with 0.108.
DESIGN FOR MANUFACTURING (DFM) UNTUK MEMINIMASI BIAYA PRODUKSI DAN KUALITAS: STUDI KASUS PALLET BOX FABRICATION SECTION PT SAPTAINDRA SEJATI Paduloh Sulthoni; Iskandar Zulkarnaen; Denny Wibisono; Andi Setiawan
Operations Excellence: Journal of Applied Industrial Engineering Vol 9, No 1, (2017): OE Maret 2017
Publisher : Universitas Mercu Buana

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Abstract

PT Saptaindra Sejati (SIS) is a company engaged in coal services, the company produces pallet boxes which is a fabrication product that is currently the demand is always there and desirable customers. The pallet uses the main raw materials such as iron elbows, iron pipes and iron plates. The production of pallet-making boxes is strongly influenced by the increase in material prices and the costs required for the process. One method of product improvement is approximated by design for manufacturing (DFM). This method is a design method that will be used for manufacturing minimum product requirement of components, printing and quality. PT Saptaindra Sejati in the fabrication section that makes pallet boxes focus on reducing components and improving production quality. Reduce components done by non-tobacco materials but still improve product quality. The production process can be improved by simplifying the production process. The main purpose of the process is the cost that can minimize production and quality. The result of DFM implementation to produce 1 pallet box will produce production cost up to 20,0% and quality cost up to 27,1%.
Rancangan pengukuran kinerja layanan publik: Studi kasus pelayanan pengujian alat ventilator BPFK Kemenkes RI Sugiri Widjajanto; Yulio Agefa Purmala; Dina Rosdiana
Operations Excellence: Journal of Applied Industrial Engineering Vol 12, No 2, (2020): OE Juli 2020
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2020.v12.i2.001

Abstract

Various organizations in Indonesia  collaborate to make various types of medical ventilator prototypes due to Covid-19 demand. PERMENKES RI no. 54/2015 obliged all medical devices must go through testing and inspection process by authorized institution Badan Pengamanan Fasilitas Kesehatan (BPFK) under the Ministry of Health of  Republik Indonesia. This article has designed a performance measurement for the ventilator testing laboratory using MBNQA (Malcolm Baldrige National Quality Award) approaching which is integrated with ISO/SNI-17025 requirement of both management and technical. There are ten technical requirements and fifteen management requirements of ISO/SNI-17025 inserted into seven Baldrige criteria: leadership, strategic planning, customer focus, management of assessment, analysis & knowledge, personnel, operations and results. Data and information is designed to be collected through interview and questionnaire on a Likert scale. The response score for each question and feedback will be evaluated based on the process and outcome dimensions. Further research is required to validate the questionnaire, conduct interviews, segregate management and laboratory technician questions, and add evaluation of ADLI (approach, dissemination, learning & integration) and LeTCI (levels, trends, comparisons & integration) methods as well the ADLI & LeTCI score and matrix results. The obtained MBNQA score will indicate award category of the laboratory as world leader or benchmark leader or only at early development stage.
PERBAIKAN KUALITAS LAYANAN PENDIDIKAN DI JURUSAN TEKNIK GRAFIKA DAN PENERBITAN POLITEKNIK NEGERI JAKARTA DALAM MEMENUHI HARAPAN MAHASISWA Saeful Imam
Operations Excellence: Journal of Applied Industrial Engineering Vol 7, No 1, (2015): OE Maret 2015
Publisher : Universitas Mercu Buana

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Abstract

Abstract. Bearing the title of public universities do not make the Department ofGraphic and Publishing - PNJ can relax in getting prospective students , this canbe seen from the decrease in the number of students who follow the specializationin the admission of students from year to year. The Department needs to do propermarketing efforts . One form of marketing that can be done is the Word of Mouth(WOM) marketing. Word of Mouth Marketing, can only be achieved if studentsare satisfied with the services provided. The results of the satisfactionmeasurement using SERVQUAL method, students are not satisfied with theservice and the value of the gap all the negative attributes, while basedmeasurements with IPA and QFD obtained five priority improvement is toprovide a suggestion box for students and accommodate the needs/complaints ofstudents through the PA (academic supervisor), makes excellent service standardsfor each division there, strengthen and expand the internet network and theexisting intercom especially classrooms, complete the number of books, the layoutof the book and reading room and create an e-library system to facilitate thesearch, borrow and return books, make plans for the procurement of laboratoryand workshop equipment .Keywords: education, SERVQUAL, IPA, QFD
Pengaruh keputusan adopsi cloud computing dari segi kerangka teknologi, organisasi, dan lingkungan terhadap Kinerja UMKM Rianita Puspa Sari; Aditia Ayu Rahma Nabila; Aulia Fashanah Hadining; Deri Teguh Santoso
Operations Excellence: Journal of Applied Industrial Engineering VOL 12, NO 3, (2020): OE NOVEMBER 2020
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2020.v12.i3.001

Abstract

The existence of Industry 4.0 has a disruptive impact on the economic sector, which results in a complex level of competition. Anticipating this, the Indonesian government launched making Indonesia 4.0 in an effort to improve the performance and competitiveness of the national industry. One of the priorities is Micro, Small and Medium Enterprises (MSMEs), because MSMEs are the backbone of the economic sector in Indonesia. On the other, MSMEs have a number of constraints in the form of limited capital and costs, lack of infrastructure and facilities, lack of work networks, inadequate human resources in the field of business and low use of information technology, which makes it difficult to compete. Therefore, MSMEs need information technology solutions that meet their needs. Adoption of cloud computing is one of the information technologies that is a solution for MSMEs to be able to improve their performance towards a better direction so that they can be competitive. The adoption of cloud computing in MSMEs has several consideration factors that are seen from the aspect of TOE. The purpose of this study, in the form of analysis of decision factors from the aspect of TOE in the adoption of cloud computing to the performance of MSMEs in Karawang Regency, using the SEM-PLS method with 100 samples of MSMEs. The results of this study indicate that the aspects of TOE affect cloud computing adoption and MSME performance, while cloud computing adoption does not affect the performance of MSMEs.
GOOD DESIGN AND MANUFACTURE TO GET A GOOD RELIABILITY OF RENEWABLE ENERGY POWER PLANT Guntur Pratama Putra; Erry Rimawan
Operations Excellence: Journal of Applied Industrial Engineering Vol 9, No 3, (2017): OE November 2017
Publisher : Universitas Mercu Buana

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Abstract

Easier access to the global marketplace today makes local product competition with products from the global market increasing, pushing designers better to make machines as efficient as possible while still paying attention to their reliability. In obtaining good reliability, from the design stage of the machine and its manufacture must have root cause analysis that can help to guide design and manufacturing processes. However, for renewable energy fields, it is very difficult to build from the beginning as raw materials come from overseas acquired in the global market. In the domestic raw material is processed creatively to gain added value of the product and make it a superior product that is installed and marketed locally. Photovoltaic monitoring will independently keep the grid stable and conceptual able to monitor the health of every photovoltaic photo for its reliability can also be maintained. Good design with good manufacturing will also increase the reliability of solar power plants, with the appropriate field-based design and appropriate installation procedures in the root analysis of the problem increase significant reliability.
STUDI CITRA MEREK, KUALITAS PRODUK UNTUK MENCAPAI LOYALITAS PELANGGAN PADA KONSUMEN MINUMAN KESEHATAN KALBE JAKARTA Fellix Setyo Wisono
Operations Excellence: Journal of Applied Industrial Engineering Vol 6, No 3, (2014): OE November 2014
Publisher : Universitas Mercu Buana

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Abstract

Abstract. This study aims to investigate and analyze the strength and direction ofinfluence perceptions of product quality to customer loyalty, brand image of thecompany to customer loyalty, influence brand image and product qualitysimultaneously to the enterprise customer loyalty. The research data is the primarydata questionnaire of consumer health products Kalbe selected as respondents andsecondary data is the data obtained from the Annual Report Annual Kalbe.Sampling method used is purposive sampling. From a sample of 170 consumerswho shop at outlets located Kalbe health drink products in the area of Jakarta, 145consumers who shop at outlets located Kalbe health drink products in the Jakartaarea meets the criteria to be sampled. The analytical method used in this researchis multiple linear regression. The results show the brand image variables andvariable quality of the variables simultaneously affect the customer loyalty inKalbe health drink products such as coco hydro beverage products, extra jozz andlove juice. Partial variable positive effect on the brand image variable customerloyalty in Kalbe health drink products. The variable quality of the products is verypositive influence on customer loyalty variable in Kalbe health drink products.Keywords: brand image, product quality, customer loyalty.
Analisis Kualitas Pelayanan dan Strategi Pengembangan Wisata Edukasi Sentulfresh Indonesia Tanto Pratondo Utomo; Adam Jordan; Novita Herdiana; Wisnu Satyajaya
Operations Excellence: Journal of Applied Industrial Engineering Vol 11, No 1, (2019): OE Maret 2019
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.v11.1.2019.011

Abstract

Sentulfresh Indonesia Educational Tour can not avoid the effects of tight business competition, so it needs to improve the services quality continuously. The purpose of this research was to analyse level of services visitor satisfaction educational tour, and to formulate development strategies to increase the visitor satisfaction. This research was a descriptive study with qualitative and quantitative data. Qualitative data were obtained by in-depth interviews, whereas quantitative data were acquired using questionnaires of development strategic and level of service to analyzed by Servqual method. The internal and external environments were analyzed, followed by SWOT  analysis. The result was used as data to formulate strategies followed by QSP) test to sequence priorities of the chosen strategies as strategy development of educational tour of Sentulfresh Indonesia. The result stated that the quality of service at the educational tour of Sentulfresh Indonesia has not meet the needs and desires of visitor. Based on SWOT analysis shows that the  score of IFE was 2.743 and EFE was 2.430. The priority of alternative strategies based on QSPM test was Realizing the development of facilities on remaining land accompanied by repair and improvements to existing facilities (TAS = 6.620).
ANALISIS PELUANG PENGHEMATAN ENERGI KOMPRESOR DAN PENURUNAN EMISI: Studi Kasus di PT. MEI Hendri Hendri
Operations Excellence: Journal of Applied Industrial Engineering Vol 10, No 1, (2018): OE Maret 2018
Publisher : Universitas Mercu Buana

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Abstract

The current energy supply crisis is a strategic issue and therefore needs to be analyzed for Energy saving opportunities. Thermal Power Station with a capacity of 2 units x 60 MW at PT.MEI uses Compressor to operate its production.  The method of analysis of energy saving compressor opportunity is by observation method, measurement, data and analysis using software tools which released by SEAI (Sustainability Energy Authority of Ireland).  Result of research, it is known that the opportunity to save electricity energy is 703.644 kWh/year or Rp 422.186.296/ year and the decrease of emission of 579 CO2 (Ton).
Analisa kepuasan pelanggan Original Equipment Manufacturing ban motor dengan metode IPA-QFD: Studi kasus di PT. GTB Johan Saputra
Operations Excellence: Journal of Applied Industrial Engineering Vol 12, No 1, (2020): OE Maret 2020
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2020.v12.i1.004

Abstract

PT. GTB is a manufacturing company that manufactures tyres for motor vehicles, one of them motorcycle tires. The market segmentation of PT. GTB is an Original Equipment Manufacturing (OEM) market. Based on OEM market segmentation, PT. GTB has two large customer groups that include OEM customers.  The complaint level of the customer for the use of motor tires in 2017 as much as 622 times and year 2018 as much as 352 times.  In an effort to maintain the sustainability of product sales, customer complaints are critical to the company's improvement focus. The purpose of this research is analyzing the types of customers complain the use of motor tires. In the early stages, interviews as a reference for conducting customer satisfaction surveys are further analyzed by the Importance Performance Analysis (IPA) and Quality Function Deployment (QFD) methods.  Based on the results of this research, known customer satisfaction rate of the use of GTB motor tires on average is 3.56 which is lower than the customer's expectation of 4.40. The research has successfully identified seven priority attributes that are considered very important to the customer, which is the input for the company to do the improvement.

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