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All Journal TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi Jurnal Ilmu Teknologi Informasi Indonesia (JITIFNA)
Jurisman Waruwu
Universitas Nias
Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering

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Evaluasi Kepuasan Mahasiswa Terhadap Layanan Kemahasiswaan di Fakultas Sains dan Teknologi Universitas Nias Menggunakan Metode Analisis Regresi Jurisman Waruwu; Januari Dawolo; Destriman Laoli; Yusmei Paskah Harefa; Otniel Zebua; Devi Chrisman Lase
TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi Vol 4 No 2(SEMNASTIK) (2024): TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akunt
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/tamika.Vol4No2(SEMNASTIK).pp143-148

Abstract

This study aimed to evaluate student satisfaction with student services at the Faculty of Science and Technology, Nias University. Involving 282 respondents consisting of 152 males and 130 females, this study used a Likert scale-based questionnaire to collect data. Validity and reliability tests showed all indicators were valid and reliable with a Cronbach's alpha value of 0.916. Satisfaction analysis was conducted through the Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI) methods, which resulted in a CSI value of 53%, indicating a good level of satisfaction although there are some aspects that need improvement. This study also identifies factors that affect student satisfaction, such as adequacy, accessibility, and quality of facilities & infrastructure, with data analysis using multiple linear regression. The results of the study are expected to provide recommendations for improving student affairs services in the future, ensuring that services remain optimal for students.
Perancangan Dan Implementasi Sistem Informasi Layanan Surat Keterangan Aktif Kuliah Berbasis Web Di Fakultas Sains Dan Teknologi Universitas Nias Anuarman Hura; Damanotona Harefa; Hadirat Syukur Ziliwu; Jurisman Waruwu
Jurnal Ilmu Teknologi Informasi Indonesia Vol. 2 No. 2 (2026): JITIFNA - Juli
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/jitifna.v2i2.1553

Abstract

The process of applying for a Certificate of Active Student Status at the Faculty of Science and Technology, Nias University, is still conducted manually, causing inefficiencies in academic services. This study aims to design and implement a Web-Based Information System for Active Student Status Certificate Services to facilitate online application and document management processes. This research employed the Research and Development (R&D) method with the Waterfall model. Data were collected through observation, interviews, documentation, and literature studies. The system was developed using PHP, MySQL, and Bootstrap, and tested using Black Box Testing and the System Usability Scale (SUS). The results show that the system can facilitate online applications, document uploads, verification, approval, status monitoring, and digital archiving. Functional testing indicated that all features operated properly, while usability testing showed good user acceptance. In conclusion, the developed system improves the effectiveness and efficiency of academic administrative services and supports the digitalization of academic services at the Faculty of Science and Technology, Nias University.
Co-Authors Anuarman Hura Damanotona Harefa Destriman Laoli Devi Chrisman Lase Hadirat Syukur Ziliwu Januari Dawolo Otniel Zebua Yusmei Paskah Harefa