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Tripermata, Lukita
Universitas Indo Global Mandiri
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Antecedents of Tax Awareness and The Implementation of Samsat Drive-Thru Services Towards Compliance Motor Vehicle Taxpayers Oktarini , Rahmi Dwi; Tripermata, Lukita; Munandar, Aris
Golden Ratio of Taxation Studies Vol. 5 No. 2 (2025): June - November
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grts.v5i2.1687

Abstract

The tax system in Indonesia continues to evolve to enhance taxpayer compliance. The government strives to provide various more effective policies and services, one of which is through the Samsat Drive Thru innovation. This study focuses on factors that influence tax awareness and examines the impact of the Samsat Drive Thru service on the level of compliance of motor vehicle taxpayers at the UPTB Samsat Palembang 1. Sampling was conducted using the Slovin method to obtain 99 respondents, while the research approach used was quantitative. The collected data were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique. The results of the study indicate that tax awareness has a significant influence on increasing motor vehicle taxpayer compliance. Taxpayers with a high level of awareness tend to be more compliant in fulfilling their obligations on time. Additionally, the implementation of the Samsat Drive Thru service has been proven to increase the efficiency of tax payments by streamlining the service process and standardizing administrative procedures. However, the effectiveness of this service is still influenced by several other factors, including the application of tax sanctions, socialization policies, and the ease of accessing the service. The findings of this study offer valuable insights for the government in designing more effective tax policies. More inclusive service innovations and improved tax education are needed to maximize regional tax revenue. Furthermore, strengthening infrastructure and leveraging technology are crucial aspects of building a more modern and efficient tax system.
Co-Authors Abid Muhammad Asfar Adelia Putri M aharani Adinda Ayu Anjani Ahmad Syathiri Alya Salsa Putri Amalia, Hesi Septianti Amillya Shabita Andini Utari Putri Anggraini , Leriza Desitama Anjelita, Dedek Arasyathi Aprianoputri Aris Munandar Aris Munandar Ayu Rizki Yuliani Bela Barokah Bella Anggraini Budi Setiawan Chandrika Raveena V Dani Masardi Dewi Oktavia Diah Manda Sari Dian Eka, Dian Dra. Msy. Mikial Dwi Rahmat, Rizki Eka Diana Sari Emilia Gustini Freolina, Putri Shanny Harsi Romli Hesti Ifititah Sari Ika Setia Ningsih Indah Purnama Sari Indria Putri Islahuddin Daud, Islahuddin Isnansyah, Jeargialfath Juananda, Putri Juliansyah, Muhammad Hafiz Khayrani, Putri Afifah Laila Rahmawati Oetari Laras Dwirati Lesi Hartati Luk Luk Fuadah Marhamah Marhamah Maulan Irwadi Maulan Irwandi Megda Enpalgetsi Meiriasari, Vhika Minaldi, Mario Mita Anggraini Muhammad Hamdan Sayadi Mutaqin, Zenal Mutiara Kemala Ratu Nisrinasari Nur Azizah Nurmaimuna, Anggini Okta Via Andriani Oktarini , Rahmi Dwi Putra, Mgs. Prima Darma Putri Marlinda Putri Metaness Putri, Andini Utari Putri, Syifa Hidayat R.M Rum Hendarmin Rafika Sari Ramadani, Poni Fitria Ratih Javariani Utari Reny Aziatul Pebriani Rika Septianis Rina Atrijaya Suci Rizki Rahmadina Indra Putri RM. Rum Hendarmin Romli, Harsi Roswaty Roswaty Roswaty Sabda Junaidi Salsabila, Hilyah Sari Muhiba Sari, Ratih Kurnia Shafiera Lazuarni Supardi A Bakri Supardi A Bakri, Supardi A Syamsurijal AK Syamsurijal AK Syathiri, Ahmad Tertiarto Wahyudi Tri Ayu Mei Sari UMAR HAMDAN AJ, UMAR Umar Hamdan, Umar Utami Rahmanisa Vhika Meiriasari Yeni Yeni Yeni Yeni Yeni Yulia Hamdaini Putri Zenal Mutaqin