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Novia Purnamasari
Universitas Komputer Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Library & Information Science Social Sciences

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Operational Efficiency and Cost-Benefit Analysis of Electronic Medical Records (EMR) Transformation at the MAS Clinic in South Kalimantan Novia Purnamasari; Martin Agusta; Adhika Ramadhan; Herman S. Soegoto; Agus Riyanto
Golden Ratio of Mapping Idea and Literature Format Vol. 6 No. 3 (2026): May - July
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmilf.v6i3.2268

Abstract

Digital transformation in the healthcare sector has become a strategic approach to improving operational efficiency and service quality. One form of this transformation is the implementation of Electronic Medical Records (EMR), which enables faster, more accurate, and integrated patient data management. Clinic MAS in South Kalimantan adopted EMR to replace the conventional administrative system that previously caused queue build-ups, service delays, potential errors in prescription reading, high administrative burdens, and weak operational control. This study aims to analyze the operational efficiency and cost-benefit of EMR transformation at Clinic MAS from the perspective of Digital Analytics in Business. The research employs a qualitative descriptive approach with a case study design. Data were collected through semi-structured interviews, observation, and documentation involving the clinic director, administrative staff, and healthcare workers. Data analysis was conducted using the Miles and Huberman model through data reduction, data presentation, and conclusion drawing. The results show that EMR implementation has eliminated queue build-ups, minimized prescription errors, reduced fraud potential, reduced paper usage through a paperless system, and lowered operational costs. Furthermore, EMR has increased clinic revenue by 60% to 70% within one year and enabled real-time business monitoring. The findings confirm that EMR transformation serves not merely as an administrative innovation but as a digital business intelligence strategy that supports profitability, business efficiency, and clinic competitiveness in the digital era.
The Role of Perceived Convenience and Trust in Sustainability Claims in Driving Sustainable Purchasing Behaviour in E-Commerce Users Adhika Ramadhan; Novia Purnamasari; Martin Agusta; Herman S. Soegoto; Lilis Puspitawati
Golden Ratio of Mapping Idea and Literature Format Vol. 6 No. 3 (2026): May - July
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmilf.v6i3.2269

Abstract

Growing public awareness of environmental problems has boosted demand for sustainable shopping, especially on e commerce platforms that often highlight green or eco friendly labels in their marketing. However, many consumers doubt these claims because they do not fully trust the information provided. Past studies usually looked at convenience and trust as separate factors. Few have combined them to see how they work together in online shopping, particularly in developing nations like Indonesia. This research tries to fill that gap. It looks at how perceived convenience—meaning easy navigation, quick checkout, and clear product information—and trust in sustainability claims affect whether people actually buy green products. The study used a quantitative method, collecting data from 143 e commerce users chosen through purposive sampling. Participants answered a Likert scale questionnaire, and the researchers analyzed the data using SEM PLS. The findings show that convenience has a strong, positive effect on sustainable buying Behaviour. When platforms are user friendly, shoppers are more likely to choose eco friendly items. Trust in the sustainability claims also matters a lot. If shoppers believe the claims are honest and transparent, they are more willing to buy sustainable products. Moreover, trust acts as a bridge: it makes the influence of convenience even stronger, because a convenient platform that also provides believable green information encourages more purchases. Despite positive results, the study points out a common problem—there is still a gap between what consumers say they intend to do and what they actually do when it comes to buying environmentally friendly goods online.
The Role of Service Culture and Organizational Climate in Healthcare Workforce Digital Adaptation Readiness at the MAS Clinic in Banjarbaru, Indonesia Martin Agusta; Adhika Ramadhan; Novia Purnamasari; Rahma Wahdiniwaty; Deden A. Wahab Sya’roni
Golden Ratio of Data in Summary Vol. 6 No. 3 (2026): May - July
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grdis.v6i3.2303

Abstract

Digital transformation through Electronic Medical Records (EMR) is an urgent need for primary-level healthcare facilities to improve service quality in the 4.0 era. However, the effectiveness of this technology is often hampered by suboptimal Human Resources (HR) readiness and support from the work environment, particularly in regional primary clinics. This study aims to analyze the role of service culture and organizational climate in the digital adaptation readiness of healthcare workers at the MAS Clinic in Banjarbaru. This study used a descriptive qualitative approach with a case study design. Data collection was conducted through in-depth interviews, observations, and documentation with 12 informants consisting of clinic leaders, doctors, nurses, and administrative staff. The results show that a service culture oriented towards professionalism, collaboration, and commitment to service quality are the main factors driving the acceptance of digital technology. In addition, a supportive organizational climate, especially through direct support from leadership, plays a role in helping healthcare workers overcome digital competency barriers. However, the digital adaptation process still faces several challenges, such as limited technological infrastructure, resistance to change, and low digital literacy. Healthcare workers' digital adaptation readiness depends not only on technological aspects, but also on strengthening the service culture and creating a conducive organizational climate. This study recommends the need for improved technology infrastructure and ongoing digital training at the MAS Banjarbaru Clinic to align conventional work culture with an integrated health information system.
Co-Authors Adhika Ramadhan Agus Riyanto Deden A. Wahab Sya’roni Herman S. Soegoto Lilis Puspitawati Martin Agusta Rahma Wahdiniwaty