Articles
Faktor penentu loyalitas pelanggan marketplace online
Zaenudin Rivai, Mohamad;
Aidil Fadli, Jul
Jurnal Multidisiplin Indonesia Vol. 1 No. 1 (2022): Jurnal Multidisiplin Indonesia
Publisher : Riviera Publishing
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DOI: 10.58344/jmi.v1i1.20
Penutupan gerai marketplace offline telah memnunjukkan bagaimana kondisi saat ini dari evolusi pemasaran yang sudah mengarah ke digitalisasi, yang memaksa para pemain retail mulai beralih ke layanan berbasis online. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas produk, kualitas layanan, kepuasan pelanggan, terhadap Loyalitas pelanggan pada marketplace online di Indonesia. Penelitian ini adalah pengembangan dari penelitian sebelumnya dengan menambahkan variabel mediasi kepuasan terhadap penelitian terdahulu. Penelitian ini menggunakan design kuantitatif induktif dengan pendekatan data kuesioner yang disebarkan pada pelanggan marketplace online di Jawa Barat dengan sampel sebanyak 211 menggunakan metode analisa Structural Equation Model (SEM). Hasil Temuan dalam penelitian ini menunjukkan bahwa kualitas produk, kualitas layanan, Brand Image berpengaruh positif terhadap kepuasan pelanggan, kualitas produk, kualitas layanan, Brand Image berpengaruh positif terhadap terhadap Loyalitas pelanggan. Kepuasan pelanggan berpengaruh positif terhadap loyalitas pelanggan. Penelitian ini memberikan implikasi kepada marketplace online di Indonesia agar mempertimbangkan kualitas layanan dan kualitas produk dan brandnya agar mampu meningkatkan kepuasan dan loyalitas pelanggannya serta dapat meningkatkan tercapai tujuan perusahaan dengan efektif dan sesuai target.
Pengaruh E- Service Quality, E-Trust, E-Satisfaction Terhadap E-Loyalitas Nasabah Perbankan Indonesia
Mariana, Yeni;
Aidil Fadli, Jul
Jurnal Multidisiplin Indonesia Vol. 1 No. 1 (2022): Jurnal Multidisiplin Indonesia
Publisher : Riviera Publishing
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DOI: 10.58344/jmi.v1i1.21
Di era digital saat ini dunia perbankan mulai berlomba lomba untuk menggunakan layanan elektronik, kepercayaan elektronik dan kepuasan elektronik terhadap loyalitas elektronik. Peran digital akhirnya akan mengukur variable elektronik tersebut pada nasabah perbankan yang menggunakan layanan elektronik perbankan di Indonesia. Penelitian ini dilakukan pada 199 nasabah perbankan Indonesia dengan menggunakan kuesioner, penelitian ini kuantitatif dengan metode Analisa regresi berganda. Hasil penelitian ini menunjukkan bahwa E-Service Quality berpengaruh positif terhadap E-Loyalitas pada nasabah Perbankan di Indonesia, E-Trust berpengaruh positif terhadap E-Loyalitas pada nasabah Perbankan di Indonesia. E-Satisfaction tidak berpengaruh positif terhadap E-Loyalitas pada nasabah Perbankan di Indonesia. Sedangkan secara Bersama sama variable E-Service Quality, E-Trust, E-Satisfaction berpengaruh positif terhadap E-Loyalitas pada nasabah perbankan di Indonesia. Untuk Peneliti selanjutnya menambah variabel lain yang dapat mempengaruhi E-Loyalitas karyawan, atau mengganti variabel penelitian lainnya sehingga mampu memperkaya dan hasil yang lebih komprehensif. Penelitian ini memberikan implikasi kepada Perbankan Indonesia agar mempertimbangkan E-Service Quality, E-Trust, E Satisfaction agar mampu meningkatkan E-Loyalitas sehingga tujuan perbankan dapat tercapai dengan efektif dan baik sesuai dengan yang diharapkan. Selain itu perlunya untuk lebih meneliti secara detail hubungan E-satisfaction terhadap loyalitas pada dunia perbankan Indonesia.
Faktor Penentu Niat Pembelian Ulang Merchandise BTS Hybe Labels
Shiva Islamy, Gemintang;
Aidil Fadli , Jul
Jurnal Multidisiplin Indonesia Vol. 2 No. 3 (2023): Jurnal Multidisiplin Indonesia
Publisher : Riviera Publishing
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DOI: 10.58344/jmi.v2i3.181
Produk industri hiburan Korea Selatan banyak digemari di berbagai penjuru dunia, salah satunya Indonesia dimana cukup banyak juga penggemar yang mengonsumsi merchandise atau barang lainnya yang bersangkutan dengan idolnya baik yang official maupun non official. Maka dari itu, penelitian ini dilakukan untuk mengetahui Faktor Penentu Niat Pembelian Ulang Merchandise BTS Hybe Labels. Kontribusi yang dapat diberikan pada penelitian ini diharapkan dapat menambah informasi pada teori keilmuan manajemen pemasaran dan juga untuk memahami faktor dari Niat Pembelian Ulang pada sektor merchandise kpop. Data primer dalam penelitian ini melibatkan 190 responden dengan menyebar kuesioner yang berdomisili di JABODETABEK dan pernah melakukan pembelian maksimal dua kali merchandise BTS Hybe Labels dalam enam bulan terakhir. Data analisis menggunakan Structural Equation Model (SEM). Penelitian ini mengkaji faktor-faktor yang mempengaruhi Niat Pembelian Ulang. Temuan dari penelitian ini mengungkapkan bahwa Citra Merek mempengaruhi Perceived Quality dan Kepuasan Pelanggan. Selanjutnya Kepuasan Pelanggan dapat mempengaruhi Loyalitas Pelanggan dan Niat Pembelian Ulang, dan terakhir Loyalitas Pelanggan memiliki pengaruh Niat Pembelian Ulang. Tetapi Perceived Quality tidak dapat mempengaruhi Niat Pembelian Ulang. Selanjutnya, penelitian ini hanya melihat variabel Kepuasan Pelanggan dan Loyalitas Pelanggan saja untuk mengetahui faktor penentu Niat Pembelian Ulang. Dengan demikian, peneliti merekomendasikan untuk menambahkan Word Of Mouth (WOM) pada penelitian selanjutnya untuk memperkaya literatur ini
The Role of investment opportunity set between profitability and debt policy
Mahrita, Ani;
Fadli, Jul Aidil
JEMBA: Jurnal Ekonomi Pembangunan, Manajemen & Bisnis, Akuntansi Vol. 5 No. 1 (2025): JEMBA : Jurnal Ekonomi Pembangunan, Manajemen dan Bisnis, Akuntansi
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya (UPR)
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DOI: 10.52300/jemba.v5i1.21141
This study aims to analyze the effect of profitability on debt policy in mining sector companies listed on the BEI in 2021-2023 with investment opportunity set as moderating variable. This research method used quantitative methods with the secondary data in the form of financial reports. The sampling technique used purposive sampling with a total sample of 34 mining sector companies listed on the IDX in 2021-2023 that meets with sample criteria. The data obtained was analyzed using the IBM SPSS application tool version 27. Results of this research show that profitability has a negative significant effect on debt policy, while investment opportunity set could not moderate the relationship between profitability on debt policy. The set of investment opportunities owned by mining sector companies could not weaken or strengthen the relationship between the profitability owned and the company's debt policy.The higher of the profitability of a mining sector company, the more it reduces the company's debt level.
Pengaruh Dukungan Keluarga dan Keterikatan Karyawan Terhadap Prestasi Kerja Dimediasi oleh Kepuasan Kerja
Ely Kulsum;
Jul Aidil Fadli
Economic Reviews Journal Vol. 4 No. 4 (2025): Economic Reviews Journal
Publisher : Masyarakat Ekonomi Syariah Bogor
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DOI: 10.56709/mrj.v4i4.879
Employee performance is an important element in supporting operational effectiveness, especially in the port sector. This study aims to analyze the direct and indirect effects of family support and employee commitment on job performance, with job satisfaction as the mediating variable. The research was conducted on employees of PT. X at Tanjung Priok Port using a quantitative approach and purposive sampling technique, with a sample size of 100 respondents. Data analysis utilized the Structural Equation Modeling method based on Partial Least Squares (PLS-SEM). The results indicated that family support and employee commitment significantly influence job satisfaction. However, neither directly influences job performance significantly. On the other hand, job satisfaction positively and significantly influences job performance and mediates the relationship between independent variables and job performance. Although significant, the strength of the mediating effect is relatively low. These findings indicate that job satisfaction plays a crucial role as a link between psychosocial factors and employee performance. Therefore, organizations should focus on enhancing job satisfaction through supportive policies and work environments to optimize employee performance.
Pengaruh Lingkungan Kerja dan Berbagi Pengetahuan Terhadap Kinerja Karyawan Industri Kreatif Melalui Kemampuan Inovasi Individu
Silvia Mutiara Natasha;
Jul Aidil Fadli
Economic Reviews Journal Vol. 4 No. 4 (2025): Economic Reviews Journal
Publisher : Masyarakat Ekonomi Syariah Bogor
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DOI: 10.56709/mrj.v4i4.880
The creative industry is a sector that demands employees to continuously innovate and adapt quickly in a dynamic work environment. This study aims to examine the influence of work environment and knowledge sharing on employee performance through individual innovation capability in the creative industry sector. A quantitative approach with a descriptive-causal design was used in this research. Data were collected through digital questionnaires distributed to 110 respondents who are active employees in the creative industry in the Jakarta area, using purposive sampling based on specific criteria. Data analysis was conducted using Structural Equation Modeling with the Partial Least Square (SEM-PLS) method. The results show that knowledge sharing and individual innovation capability have a direct and significant influence on employee performance, while the work environment does not show a significant direct effect. However, individual innovation capability is proven to mediate the relationship between both the work environment and knowledge sharing on employee performance positively and significantly. The implications of this research emphasize the importance of building a work culture that supports collaboration and knowledge exchange to foster innovation and improve performance. Future research is recommended to increase the number of respondents, expand the area coverage, and classify respondents based on their job units to allow for more specific and in-depth analysis.
Peran Konflik Pekerjaan Keluarga dan Konflik Kerja Emosional Terhadap Kinerja Karyawan Melalui Kepuasan Kerja
Amira Maulidianti;
Jul Aidil Fadli
Economic Reviews Journal Vol. 4 No. 4 (2025): Economic Reviews Journal
Publisher : Masyarakat Ekonomi Syariah Bogor
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DOI: 10.56709/mrj.v4i4.884
Employee performance is a key factor in achieving organizational goals, especially in a dynamic and stressful work environment that can affect employee performance. This study aims to analyze the influence of work-family conflict and emotional labor conflict on employee performance through job satisfaction as a mediating variable. This study was conducted in the Jabodetabek Regional Government. It employed a quantitative approach with a descriptive causal research design. The sample consisted of 100 respondents, selected using purposive sampling with specific criteria. Data collection was conducted through the distribution of a Google Form questionnaire and analyzed using the Structural Equation Model Partial Least Square (SEM-PLS) method. The results of this study indicate that family-to-work conflict and emotional work conflict significantly negatively affect job satisfaction. Additionally, family-to-work conflict has a negative impact on employee performance, while emotional conflict does not directly affect employee performance. On the other hand, job satisfaction is proven to significantly contribute positively to employee performance. Furthermore, job satisfaction acts as a significant mediator in the relationship between independent variables and employee performance. The implications of this study are the importance of organizational strategies in improving work-family role balance and managing emotional aspects in the workplace to create higher job satisfaction. Therefore, organizations are advised to encourage government agencies to design more flexible work policies that support the psychological well-being of female employees.
Pengaruh Celebrity Endorsment, Citra Merek dan Kepercayaan Merek Terhadap Niat Beli Produk Serum Somethinc di Instagram : indonesia
lita;
Mahardhika, Miranda;
Fadli, Jul Aidil
Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi Vol 3 No 2 (2023): Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi - Edisi Agustus 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Mahaputra Riau
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DOI: 10.56870/ambitek.v3i2.98
Currently in Indonesia, it has become a trend to use skincare, especially serum in carrying out treatments to have beautiful and beautiful skin to support appearance. To ensure the attractiveness and satisfaction of the online media for the beauty business, the researchers tried to find out in depth about the reviews of the use of celebrity endorsements. So in an effort to maintain the positive impact of celebrity endorsements on Instagram on customer behavior, researchers and business experts are encouraged to have a better understanding of this phenomenon. In this study, researchers examined the effect of celebrity endorsements on the purchase intention of beauty serum products on Instagram. In analyzing the data, the researcher used simple regression analysis to determine the effect partially, while multiple regression analysis was used to determine the effect simultaneously. Furthermore, this study uses primary data obtained from distributing questionnaires to 160 respondents ranging from 15 to 50 years of age who know the SomeThinc brand and celebrity Tasya Faraysa on Instagram. The results of this study prove that celebrity endorsement has a positive effect on brand image and brand trust and purchase intention, then brand trust and brand image also have a positive effect on purchase intention, this means that brand trust and brand image can strengthen the influence of celebrity endorsement on purchase intention.
Pelatihan Peningkatan Produktivitas dan Pengelolaan Keuangan Pendapatan Pekerja di Peternakan Domba
Yudistria, Yuyus;
Fadli , Jul Aidil;
Sutawijaya, Ahmad Hidayat;
Huri, Daman
Journal Of Human And Education (JAHE) Vol. 4 No. 1 (2024): Journal Of Human And Education (JAHE)
Publisher : Universitas Pahlawan Tuanku Tambusai
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DOI: 10.31004/jh.v4i1.644
Kondisi pekerja yang mengelola peternakan selama ini hanya melakukan pengurusan pakan dan kebersihan kendang ternak serta tidak memiliki rutinitas jadwal sehingga banyak waktu luang yang berdampak pada rendahnya tingkat produktivitas tenaga kerja. Kegiatan ini dilaksanakan di Peternakan domba Jauharah Al-Mustaqbal Farm yang beralamat di Kampung Bungur Jaya, Desa Pasawahan, Kecamatan Pasawahan Kabupaten Purwakarta, Jawa Barat. Masalah utama pada perternakan tersebut adalah rendahnya produktivitas Pekerja serta tidak memiliki pengelolaan keuangan pendapatan. Solusi kami atas permasalahan tersebut dilakukan beberapa kegiatan seperti memberikan pelatihan dasar peningkatan produktivitas pekerja, pelatihan dasar pengelolaan keuangan pendapatan pekerja. adapun hasil dari pelatihan tersebut, diupayakan para pekerja memiliki kegiatan lain selain mengurus ternak yaitu juga menanam tanaman produktif (cabai, sayuran dan palawija) disekitaran area peternakan serta memelihara hewan ternak (ayam, bebek/entok serta unggas lainnya), dengan adanya kegiatan tersebut berdampak pada peningkatan pendapatan.
Pengaruh Brand Love Dan Customer Satisfaction Dimediasi Oleh Self-Esteem Terhadap Brand Loyalty Pada Brand Uniqlo
Manis Khintana, Julia;
Aidil Fadli, Jul
Jurnal Locus Penelitian dan Pengabdian Vol. 2 No. 2 (2023): Journal Locus Penelitian dan Pengabdian
Publisher : Riviera Publishing
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DOI: 10.58344/locus.v2i2.885
Brand merupakan faktor terpenting bagi perusahaan. Brand yang ekslusif dapat memperkuat pembeli atau pengguna sehingga dapat merasakan nilai tambah yang sesuai dengan kebutuhan brand. Tujuan dari penelitian ini untuk mengetahui pengaruh brand love dan brand loyalty melalui self-esteem sehingga memunculkan customer satisfaction terhadap brand Uniqlo. Sample pada penelitian ini dipilih berdasarkan metode purposive sampling dengan jumlah responden sebanyak 200 responden dengan kriteria pernah membeli produk Uniqlo minimal dua kali dalam enam bulan dengan menyebar kuesioner di JABODETABEK. Data dianalisis dengan menggunakan Structural Equation Model (SEM). Hasil penelitian ini menunjukan adanya pengaruh yang signifikan brand love terhadap brand loyalty, brand love terhadap self-esteem, customer satisfaction terhadap brand love, brand love memediasi customer satisfaction dengan brand loyalty, serta customer satisfaction dan self-esteem yang dimediasi oleh brand love. Hasil penelitian ini menunjukan pentingnya customer satisfaction untuk meningkatkan self-esteem bagi pelanggan, serta meningkatkan brand loyalty sebuah brand