Articles
<![CDATA[Effect Of Ease Of Use Of Application, E-Service Quality And Benefit Perception Of E-Wallet Application On Customer Satisfaction ]]>
<![CDATA[Liana, Eva]]>;
<![CDATA[Fadli, Jul Aidil]]>
<![CDATA[ Jurnal Ilmiah Manajemen Kesatuan Vol. 11 No. 3 (2023): JIMKES Edisi Desember 2023 ]]>
Publisher : <![CDATA[LPPM Institut Bisnis dan Informatika Kesatuan ]]>
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DOI: 10.37641/jimkes.v11i3.2312
<![CDATA[Current developments have brought many significant changes in human life, one of which is in making payments when transactions are made by people who have started to switch to non-cash. Evidenced by the existence of an electronic transaction system called fintech. Financial Technology (fintech) was created by the world of the financial services industry with technology to operate financial mechanisms more easily through smartphones using electronic wallets (E-Wallet). This study aims to determine the effect of application ease of use, e-service quality and perceived benefits on customer satisfaction. This research was conducted on e-wallet application users aged 17 to > 35 years. The sampling method used purposive sampling with a total sample of 105 respondents. The number of statements given to respondents was 21 statement items. The data analysis technique used in this research is descriptive analysis, validity test, reliability test, classical assumption test and multiple linear regression analysis. The results of the research based on the analysis that has been carried out are that the ease of use of the application has a negative and insignificant effect on customer satisfaction, e-service quality has a positive and significant effect on customer satisfaction, and perceived benefits have a positive and significant effect on customer satisfaction. Keywords:Ease of Use of Applications, E-Service Quality, Perceived Benefits, Customer Satisfaction]]>
<![CDATA[Peer-To-Peer Lenders and Banks: Compete or Complement? A Position Paper ]]>
<![CDATA[Fadli, Jul Aidil]]>
<![CDATA[ Jurnal Informatika Ekonomi Bisnis Vol. 4, No. 4 (December 2022) ]]>
Publisher : <![CDATA[SAFE-Network ]]>
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DOI: 10.37034/infeb.v4i4.207
<![CDATA[This paper is a position paper that aims to identify whether the presence of P2P lending is a problem for banking companies or vice versa. We answer this question through three approaches: in terms of business models, SWOT analysis, the risks faced by them, and market segmentation. Our identification shows that due to its easy communication channel (the Internet) and affordable infrastructure, P2P lenders are a competitive rival. P2P lenders should move to a niche market that is still available, namely SME financing. These SMEs are then expected to become more mature and bankable so that they can get financing from banks to grow bigger. They have qualified capabilities for this segment and capable technology. This could be their competitive advantage over banks. Banks operate in safe segments for them to avoid bank panics, bank runs, and economic instability. Meanwhile, banks can engage in other market segments, such as housing finance, commercial, and corporate financing. This synergy will have a harmonious impact on economic progress.]]>
<![CDATA[Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pelanggan Dengan Pemediasi Nilai Yang Dirasakan dan Kepuasan Pelanggan ]]>
<![CDATA[Rizky Sihaloho]]>;
<![CDATA[Jul Aidil Fadli]]>
<![CDATA[ COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 4 No. 6 (2024): COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat ]]>
Publisher : <![CDATA[Publikasi Indonesia ]]>
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DOI: 10.59141/comserva.v4i6.2504
<![CDATA[Pada penelitian ini mendalami hubungan antara Kualitas Pelayanan, Kepuasan Pelanggan, Nilai Yang Dirasakan, dan Loyalitas Pelanggan. Menjadi fokus dalam penelitian ini adalah bagaimana pengaruh Kualitas Pelayanan terhadap Loyalitas Pelanggan yang dimediasi oleh Kepuasan Pelanggan dan Nilai Yang Dirasakan pada nasabah Bank aktif di Indonesia. Tujuan dari penelitian ini adalah untuk mengetahui dampak, apakah kualitas Pelayanan mempengaruhi loyalitas pelanggan yang dimediasi oleh variabel kepuasan pelanggan, nilai yang dirasakan pada bank BCA. Analisis yang digunakan dalam penelitian ini adalah Structural Equation Model-Partial Least Square (SEM-PLS) dengan metode kuantitatif dan tehnik purposive sampling. Pada penelitian ini melibatkan 135 responden yang menjadi nasabah aktif BCA pada wilayah Bekasi dan Jakarta. Hasil penelitian menunjukkan bahwa Kualitas Pelayanan memiliki dampak positif terhadap Kepuasan Pelanggan, Kualitas Pelayanan memiliki dampak positif terhadap Nilai Yang Dirasakan, Kualitas Pelayanan memiliki dampak positif terhadap Loyalitas Pelanggan, Kepuasan Pelanggan memiliki dampak positif terhadap Loyalitas Pelanggan, Nilai Yang Dirasakan memiliki pengaruh positif terhadap Loyalitas Pelanggan. Implikasi manajerial dari penelitian ini adalah manajemen harus memprioritaskan peningkatan kualitas Pelayanan sebagai strategi utama untuk meningkatkan loyalitas pelanggan.]]>
<![CDATA[The Importance of Digital Financial Literacy in Cyrptocurrency Investment: A Qualitative Study ]]>
<![CDATA[Fadli, Jul Aidil]]>
<![CDATA[ Jurnal Informatika Ekonomi Bisnis Vol. 6, No. 4 (December 2024) ]]>
Publisher : <![CDATA[SAFE-Network ]]>
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DOI: 10.37034/infeb.v6i4.941
<![CDATA[This research aims to examine the role of digitial financial literacy in cryptocurrency investment activities. This research is a qualitative study through interviews with two key informants who have qualified experience in the field of investing in cryptocurrency. The study shows that digital financial literacy plays an important role in investing, especially in the technology-driven cryptocurrency space. Therefore, it is important for investors to have a good understanding and experience before choosing cryptocurrencies as part of their investment portfolio. From a government perspective, it is important to spread the understanding that financial literacy is an important part of investing. These findings also support the continuation of the government's programme to make digital financial literacy part of the roadmap in Indonesia's National Financial Literacy Strategy.]]>
<![CDATA[The Importance of Digital Financial Literacy in Cyrptocurrency Investment: A Qualitative Study ]]>
<![CDATA[Fadli, Jul Aidil]]>
<![CDATA[ Jurnal Informatika Ekonomi Bisnis Vol. 6, No. 4 (December 2024) ]]>
Publisher : <![CDATA[SAFE-Network ]]>
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DOI: 10.37034/infeb.v6i4.941
<![CDATA[This research aims to examine the role of digitial financial literacy in cryptocurrency investment activities. This research is a qualitative study through interviews with two key informants who have qualified experience in the field of investing in cryptocurrency. The study shows that digital financial literacy plays an important role in investing, especially in the technology-driven cryptocurrency space. Therefore, it is important for investors to have a good understanding and experience before choosing cryptocurrencies as part of their investment portfolio. From a government perspective, it is important to spread the understanding that financial literacy is an important part of investing. These findings also support the continuation of the government's programme to make digital financial literacy part of the roadmap in Indonesia's National Financial Literacy Strategy.]]>
<![CDATA[Measuring the Level of Digital Financial Literacy Among Generation Y and Z in Indonesia ]]>
<![CDATA[Aidil Fadli, Jul]]>;
<![CDATA[Indradewa, Rhian]]>;
<![CDATA[Yudistria, Yuyus]]>
<![CDATA[ Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 5 (2024): JIMKES Edisi September 2024 ]]>
Publisher : <![CDATA[LPPM Institut Bisnis dan Informatika Kesatuan ]]>
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DOI: 10.37641/jimkes.v12i5.2813
<![CDATA[Digital financial literacy is a new concept that is an important part of financial literacy, especially in the context of Indonesia where the majority of the population is dominated by the younger generation. This study aims to measure the level of digital financial literacy in Generation Z in Indonesia, namely those aged between 17 and 26 years. The results showed that the majority of respondents had a good understanding of digital finance, including their awareness of financial risks, rights as consumers, and their understanding and experience in using various digital financial products. However, understanding of consumer rights and protection in digital financial services still varies. Most respondents felt uninformed about these aspects. On the other hand, adoption of digital payment solutions is very high, reflecting the convenience and widespread acceptance of the technology. However, knowledge about digital asset management products and fintech services related to financing and investment is still limited. These findings indicate that although digital financial literacy has developed, further educational efforts are needed to improve consumer understanding, especially regarding consumer protection and fintech services in financing and investment.]]>
<![CDATA[The Effect Of Service Quality And Destination Image On Return Visit Intention Through Tourist Satisfaction ]]>
<![CDATA[Sumarni, Iseu]]>;
<![CDATA[Baskara, Ika]]>;
<![CDATA[Fadli, Jul Aidil]]>
<![CDATA[ Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 6 (2024): JIMKES Edisi November 2024 ]]>
Publisher : <![CDATA[LPPM Institut Bisnis dan Informatika Kesatuan ]]>
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DOI: 10.37641/jimkes.v12i6.2861
<![CDATA[This study aims to determine how service quality and destination image affect revisit intention by considering satisfaction as mediation. This research uses quantitative methods, with data collection techniques in the form of surveys, by distributing questionnaires to respondents online. This study successfully collected a sample of 100 respondents and analyzed using Structural Equation Modeling (SEM) with a variant or component-based approach with Partial Least Square (PLS). The results prove that all relationships have a positive effect, including the mediating role of tourist satisfaction in the indirect effect between service quality and revisit intention and the mediating role of tourist satisfaction in the indirect effect between destination image and revisit intention. This managerial implication can be used as a reference material to increase the intention to visit again by creating a marketing strategy, implementing several new policies, to optimize the role of satisfaction as a mediator so that tourism managers can maintain quality service, and a pleasant experience through destination image, according to what consumers want and expect. Keywords: Image Destination, Revisit Intention, Service Quality, Tourist Satisfaction.]]>
<![CDATA[PENGARUH KNOWLEDGE SHARING TERHADAP INNOVATIVE WORK BEHAVIOR PADA PEGAWAI PEMERINTAH DAERAH KOTA BEKASI ]]>
<![CDATA[Afilia Filaili Wahyuni]]>;
<![CDATA[Jul Aidil Fadli]]>
<![CDATA[ Jurnal EL-RIYASAH Vol 14, No 2 (2023): Desember 2023 ]]>
Publisher : <![CDATA[Sultan Syarif Kasim State Islamic University, Riau ]]>
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DOI: 10.24014/jel.v14i2.28761
<![CDATA[Di dalam organisasi, kegiatan knowledge sharing memiliki peranan yang sangat penting untuk meningkatkan pengetahuan, keterampilan dan pengalaman anggotanya dalam bekerja. Tujuan penelitian ini adalah untuk mengeksplorasi lebih lanjut terkait pengaruh knowledge sharing terhadap innovative work behavior, baik secara langsung maupun yang di mediasi oleh functional flexibility, occupational self-efficacy, dan psychological empowerment. Penelitian ini dilakukan pada Pegawai Pemerintah Daerah Kota Bekasi yang tepatnya bekerja di Lingkungan Kantor Walikota Bekasi dengan menggunakan desain penelitian deskriptif kausalitas dan pendekatan metode kuantitatif dengan teknik purposive sampling. Data dikumpulkan dari 100 responden yang terbagi dalam empat unit kerja, yakni Dinas Pemberdayaan Perempuan dan Perlindungan Anak (DPPPA), Dinas Ketahanan Pangan Pertanian dan Perikanan (DKPPP), Badan Perencanaan Pembangunan dan Penelitian Pengembangan Daerah (Bappelitbangda), dan Dinas Lingkungan Hidup (DLH). Penelitian ini dianalisis dengan model konseptual menggunakan Structural Equation Modeling (SEM). Temuan dari penelitian ini mengungkapkan entrepreneurial leadership dapat meningkatkan knowledge sharing dan knowledge sharing dapat meningkatkan innovative work behavior dengan functional flexibility, occupational self-efficacy, dan psychological empowerment dalam pengaruh langsung maupun pengaruh tidak langsung secara positif.]]>
<![CDATA[Pengaruh Kepemimpinan Etis Dan Persepsi Karyawan Atas Praktik Corporate Social Responsibility Internal Perusahaan Terhadap Keterlibatan Karyawan Dengan Mediasi Komitmen Organisasi ]]>
<![CDATA[Ernawati, Desi]]>;
<![CDATA[Aidil Fadli, Jul]]>
<![CDATA[ Jurnal Multidisiplin Indonesia Vol. 1 No. 1 (2022): Jurnal Multidisiplin Indonesia ]]>
Publisher : <![CDATA[Riviera Publishing ]]>
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DOI: 10.58344/jmi.v1i1.3
<![CDATA[Penelitian ini bertujuan untuk mengetahui Pengaruh Kepemimpinan Etis, Dan Persepsi Karyawan Atas Praktik Corporate Social Responsibility Internal Perusahaan Terhadap Keterlibatan Karyawan Dengan Mediasi Komitmen Organisasi. Jenis penelitian ini adalah kuantitatif dengan penyebaran kuisoner secara online serta peneltian ini dalam mengambil sampel menggunkaan teknik purposive sampling dimana responden penelitian merupakan karyawan retail yang masa kerjanya lebih dari 3 tahun. Metode penelitian ini menggunakan SEMPLS guna menganalisis pengaruh langsung dan tidak langsung dari model penelitian yang dibuat dan pengolahan data pada penelitian ini menggunakan software Lisrel dan SPSS. Hasil penelitian menyatakan bahwa variabel eksogen yakni kepemimpinan etis dan persepsi karyawan atas praktik CSR internal perusahaan mempengaruhi secara positif dan signifikan terhdap variabel endogen yakni keterlibtan karyawan dimana faktor-faktor yang mempengaruhi fokus penelitian dimediasi oleh komitmen organisasi dari karyawan retail yang masa kerjanya lebih dari 3 tahun.]]>
<![CDATA[Pengaruh Perceived Value, Kualitas Produk, Ekuitas Merek Terhadap Loyalitas Customer di Mediasi Kepuasan ]]>
<![CDATA[Wijaya, Johan]]>;
<![CDATA[Aidil Fadli, Jul]]>
<![CDATA[ Jurnal Multidisiplin Indonesia Vol. 1 No. 1 (2022): Jurnal Multidisiplin Indonesia ]]>
Publisher : <![CDATA[Riviera Publishing ]]>
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DOI: 10.58344/jmi.v1i1.8
<![CDATA[Situasi pandemi telah merubah perilaku belanja masyarakat terutama di Indonesia dari yang sebelumnya offline menjadi online. Kondisi Ini telah membuat belanja online menjadi sebuah gaya hidup baru masyarakat di Indonesia. Penelitian ini mencoba untuk melihat pengaruh Perceived Value, Kualitas produk dan Brand Equity terhadap loyalitas pelanggan online dengan di mediasi oleh kepuasan pelanggan. Adapun objek penelitian yang dipilih dalam studi ini adalah pelanggan marketplace online di Indonesia. Data dikumpulkan melalui metode kuesioner yang diisi secara mandiri terhadap 197 responden dengan menggunakan metode sensus. Pengukuran terhadap konstruk eksogen dan endogen diuji menggunakan analisis faktor konfirmatori, dan hasilnya menunjukkan bahwa uji kelayakan full model berada dalam rentang nilai yang diharapkan serta Analisa menggunakan Structural Equation Model (SEM). Hasil penelitian ini adalah Perceived Value, Kualitas Produk, Brand Equity berpengaruh positif terhadap Kepuasan Pelanggan, Perceived Value, Kualitas Produk, Brand Equity berpengaruh positif terhadap Loyalitas Pelanggan. Sedangkan Kepuasan Pelanggan berpengaruh positif terhadap loyalitas pelanggan. Kepada peneliti selanjutnya untuk meneliti pada sampel yang lebih luas dan menambahkan variabel lainnya yang mempengaruhi loyalitas.]]>
