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All Journal Preventif Journal Jurnal Ners Jurnal Kesmas Untika Luwuk: Public Health Journal Jurnal Kesehatan Tambusai Jurnal Olahraga dan Kesehatan Indonesia (JOKI) Jurnal Keperawatan Sisthana Jurnal Akuntansi dan Ekonomi Bisnis Jurnal Sains dan Teknologi Sewagati: Jurnal Pengabdian Masyarakat Indonesia Jurnal Riset Rumpun Ilmu Kesehatan (JURRIKES) Jurnal Ilmu Kesehatan dan Gizi Advantage: Journal of Management and Business International Journal of Health and Medicine JKM-Bid: Jurnal Kesehatan Masyarakat kebidanan Jipmas : Journal Inovasi Pengabdian Masyarakat Jurnal Spektrum Kesehatan Journal of Midwifery and Nursing Studies Klinik: Jurnal Ilmiah Kedokteran dan Kesehatan
Nurul Hidayah Nur
Program Studi S1 Administrasi Rumah Sakit Universitas Cokroaminoto Makassar
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Control & Systems Engineering Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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The Influence Of Quality Of Work Life On The Performance Of Nurses At Majene Regency General Hospital Muhammad Takwa; Andi Niartiningsih; Nurul Hidayah Nur; Nurfitriani Nurfitriani; Mene Paradilla; Iqbal Mochtar
International Journal of Health and Medicine Vol. 1 No. 3 (2024): July : International Journal of Health and Medicine
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhm.v1i3.30

Abstract

One thing that hospitals must consider is the performance of nurses. Performance is the achievement or result in terms of quality and quantity of an employee for their work in accordance with the directions and responsibilities given by their superiors. The aim of this research is to analyze the influence of Quality of Work Life on the Performance of Inpatient Installation Nurses at Majene Regency General Hospital. The research method uses a quantitative approach using an analytical observational design with a cross sectional approach, sampling was carried out using random sampling of 85 respondents. The population in this study were all nurses with employee status who provided services and were on duty in the Inpatient Room at Majene Regency General Hospital, namely 134 people. The results of the research show that there is an influence on the variable quality of work life based on the work life dimension with a p value of 0.008 < 0.05, work world with a p value of 0.001 < 0.05, work context with a p value of 0.004 < 0.05, and work design with a p value 0.013<0.05. It is recommended that hospital management improve the Quality of Work Life for nurses by revising the system for distributing compensation for medical services, improving and the work environment security system.
Korelasi Beban Kerja Dengan Kinerja Perawat Andi Niartiningsih; Noviani Munsir; Nurul Hidayah Nur; Nur Miftahul Jannah; Mene Paradilla; Nurfitriani
Jurnal Olahraga dan Kesehatan Indonesia (JOKI) Vol 3 No 2 (2023): Jurnal Olahraga dan Kesehatan Indonesia (JOKI)
Publisher : Sekolah Tinggi Olahraga dan Kesehatan Bina Guna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55081/joki.v3i2.874

Abstract

Kinerja adalah kuantitas atau kualitas sesuatu yang dihasilkan atau jasa yang diberikan oleh seseorang yang melakukan pekerjaan. Penelitian ini bertujuan untuk menganalisis hubungan beban kerja dengan kinerja perawat di RSUP Dr. Tadjuddin Chalid Makassar. Jenis penelitian yang dilakukan adalah penelitian kuantitatif menggunakan studi observasional dengan desain cross sectional study. Sampel pada penelitian ini adalah perawat Instalasi Rawat Inap di RSUP Dr. Tadjuddin Chalid Makassar dengan proporsional random sampling yang berjumlah 73 responden. Analisis penelitian menggunakan Uji Chi Square dengan taraf signifikan 0.05. Hasil penelitian menunjukkan beban kerja tinggi berhubungan dengan rendahnya kinerja perawat, maka semakin tinggi beban kerja maka kinerja perawat tersebut akan menjadi rendah karena perawat melaksanakan tugas keperawatan yang tidak sesuai dengan tanggung jawabnya sehingga pelayanan yang diberikan akan kurang maksimal. Disarankan untuk beban kerja sebaiknya, meningkatkan pengetahuan dan keterampilan yang dimiliki perawat sehingga mampu mengimbangi sulitnya pekerjaan melalui pemberian pelatihan-pelatihan, perlunya meningkatkan manajemen keperawatan dengan membuat SOP khususnya pembagian tugas dan waktu bekerja perawat sehingga dapat disesuaikan dengan beban kerja perawat.
Senam Jantung Sehat untuk Kesehatan Masyarakat Desa Laguruda Kecamatan Sanrobone Kabupaten Takalar Nurfitriani Nurfitriani; Nurul Hidayah Nur; Andi Niartiningsih
SEWAGATI: Jurnal Pengabdian Masyarakat Indonesia Vol. 3 No. 4 (2024): Desember : Jurnal Pengabdian Masyarakat Indonesia
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/sewagati.v3i4.2442

Abstract

Community service aims to provide an understanding of good living behavior to improve the health of people in an area. Through the implementation of socialization that has been carried out well, participants are given knowledge about how to maintain heart health so that personal, family, and entire village community awareness is formed to be able to implement it in their daily lives. Interactive and participatory socialization methods are used to invite participants to be active in learning. Before the socialization, participants filled out a questionnaire to measure their understanding and attitudes regarding maintaining heart health. The results of the questionnaire became the basis for an initial evaluation to determine the level of knowledge and awareness of participants before the socialization was carried out. After the socialization, participants were asked to fill out the same questionnaire to evaluate changes in their understanding, attitudes, and readiness for clean living. The evaluation results showed a significant increase in participants' understanding of how to maintain heart health. This evaluation indicates that heart health socialization has had a positive impact on participants in increasing their awareness and readiness for health. As a follow-up step, periodic monitoring and evaluation need to be carried out to ensure the sustainability of the understanding and attitudes that have been improved by participants. Collaboration with related parties such as the village or sub-district and the health office can also strengthen efforts to improve public health.
Sosialisasi Pentingnya Perilaku Bersih dan Hidup Sehat (PHBS) Andi Niartiningsih; Nurul Hidayah Nur; Nurfitriani; Mene Paradilla
Jurnal Inovasi Pengabdian Masyarakat Vol 2 No 1 (2025): JIPMAS : Journal Inovasi Pengabdian Masyarakat
Publisher : PT. Karya Inovatif Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65255/jipmas.v2i1.67

Abstract

Community service aims to provide an understanding of clean and healthy living behavior to the community. Through socialization that has been carried out well, participants are given knowledge about the steps for healthy living so that personal awareness is formed, the family and all its members are able to help themselves in the health sector and have an active role in community activities. Interactive and participatory counseling methods are used to invite participants to be actively involved in learning. Before the socialization, participants filled out a questionnaire to measure their understanding and attitudes regarding clean living. The results of the questionnaire are the basis for an initial evaluation to determine the level of knowledge and awareness of participants before socialization is carried out. After socialization, participants were asked to fill out the same questionnaire to evaluate changes in their understanding, attitude and readiness towards clean living. The evaluation results showed a significant increase in participants' understanding of the steps for living a life that maintains cleanliness and meets health standards. This evaluation provides an indication that the PHBS socialization has had a positive impact on participants in increasing their awareness and preparedness for fires. As a further step, it is necessary to carry out regular monitoring and evaluation to ensure the continuity of the understanding and attitudes that have been improved by participants. Collaboration with related parties such as village or sub-district officials and health services can also strengthen efforts to improve the level of public health.
SERVICE EXPERIENCE TERHADAP KEPUASAN PASIEN RAWAT JALAN PENGGUNA MOBILE JKN Nurfitriani; Nurul Hidayah Nur; Andi Niartiningsih
Journal Of Midwifery And Nursing Studies Vol. 7 No. 1 (2025): Edisi Mei 2025
Publisher : Akademi Kebidanan Tahirah Al Baeti Bulukumba

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57170/jmns.v7i1.167

Abstract

Latar Belakang: Salah satu pelayanan kesehatan yang mempunyai peran sangat penting dalam memberikan pelayanan kesehatan kepada masyarakat adalah rumah sakit. Rumah sakit diharapkan mampu menciptakan kualitas pelayanan yang bermutu secara efektif dan efisien. Tujuan: untuk mengetahui bagaimana kepuasan pasien rawat jalan pengguna Mobile-JKN di RSUD Hajjah Andi Depu. Metode: menggunakan metode kuantitatif dengan pendekatan cross sectional study. Populasi adalah seluruh pasien rawat jalan RSUD Hajjah Andi Depu. Sampel sebanyak 383 orang. Hasil: menunjukkan Service Experience termasuk dimensinya yaitu Functional clues, Mechanic clues, Humanic clues, Hedonic dan Product Experience berpengaruh terhadap kepuasan pasien di Instalasi Rawat Jalan RSUD Hajjah Andi Depu, Product Experience merupakan dimensi dalam Variabel Service experience yang paling besar pengaruhnya terhadap kepuasan pasien di Instalasi Rawat Jalan RSUD Hajjah Andi Depu. Kesimpulan: Terdapat Pengaruh Service Experience terhadap kepuasan pasien Rawat Jalan Pengguna Mobile JKN RSUD Hajjah Andi Depu Kabupaten Polewali Mandar
Patient Experience Terhadap Kepuasan Pasien Pengguna Mobile JKN RSUD Majene Sulawesi Barat Nurfitriani Nurfitriani; Nurul Hidayah Nur; Andi Niartiningsih; Mene Paradilla; Muhammad Takwa
Jurnal Ners Vol. 9 No. 4 (2025): OKTOBER 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i4.49208

Abstract

Eksplorasi “a new model of care” dalam penyelenggaraan pelayanan rumah sakit saat ini untuk meningkatan kualitas dan mutu pelayanan sangatlah penting dan dibutuhkan. Salah satunya dengan pengembangan kualitas yang berfokus pada pasien yaitu patient experience karena memberikan kesempatan kepada penyedia pelayanan untuk meningkatkan strategi pembuatan keputusan, dan untuk memenuhi harapan pasien. Mobile JKN, sebagai aplikasi layanan kesehatan yang digunakan oleh jutaan peserta, sering kali mendapat keluhan terkait keterlambatan sistem dalam memproses permintaan pengguna. Hal ini berdampak langsung pada kepuasan, terutama ketika pengguna memerlukan layanan cepat dalam situasi darurat atau mendesak.Tujuan dari penelitian ini adalah menganalisis hubungan patient experience terhadap kepuasan pasien pengguna Mobile JKN di RSUD Majene Sulawesi Barat. Metode yang digunakan adalah metode kuantitatif dengan pendekatan cross sectional study, dengan sampel sebanyak 150 responden. Hasil penelitian menujukkan terdapah hubungan yang signifikan antara patient experience terhadap kepuasan pengguna mobile JKN di RSUD Majene Sulawesi Barat. Keberhasilan penggunaan aplikasi Mobile JKN dalam meningkatkan kepuasan pengguna akan memperkuat citra rumah sakit dan mempercepat pencapaian universal health coverage secara digital. Oleh karena itu, peningkatan kualitas layanan digital bukan sekadar perbaikan teknis, tetapi juga bagian dari kebijakan strategis jangka panjang dalam pelayanan publik yang berkeadilan.
PENGARUH MARKETING MIX 4A TERHADAP KEPUASAN DAN LOYALITAS PASIEN Andi Niartiningsih; Nurul Hidayah Nur; Nurfitriani Nurfitriani; Mene Paradilla; Muhammad Takwa
Jurnal Spektrum Kesehatan Vol 1 No 2 (2025): Vol. 1 No. 2 Juni 2025
Publisher : PT. Media Ilmiah Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37081/rum-kes.v1i2.15

Abstract

Loyalitas merupakan salah satu kunci sukses dalam memenangkan persaingan bisnis saat ini. Pelanggan yang loyal secara tidak langsung dapat membantu mempromosikan jasa kepada orang-orang terdekatnya. Penelitian ini bertujuan untuk menganalisis pengaruh Marketing Mix 4A terhadap kepuasan dan  loyalitas pasien di Rumah Sakit Beriman Balikpapan. Jenis penelitian yang dilakukan adalah penelitian kuantitatif menggunakan studi observasional dengan desain cross sectional study. Sampel pada penelitian ini adalah  perawat di Rumah Sakit Beriman Balikpapan yang berjumlah 340 responden. Hasil penelitian menunjukkan terdapat pengaruh marketing mix terhadap loyalitas pasien dan terdapat pengaruh kepuasan pasien terhadap loyalitas pasien. Disarankan kepada pihak manajemen rumah sakit agar dapat ditingkatkan dengan memastikan bahwa layanan medis dan interaksi staf sesuai dengan harapan dan kebutuhan pasien, serta menyediakan pelatihan bagi tenaga kesehatan untuk berkomunikasi secara empatik.
ANALISIS WAKTU TUNGGU TERHADAP KEPUASAN PASIEN DI INSTALASI LABORATORIUM RUMAH SAKIT UMUM DAERAH DAYA KOTA MAKASSAR Andi Niartiningsih; Nurul Hidayah Nur; Nurfitriani; Mene Paradilla; Muhammad Takqa; Iqbal Mochtar
JKM-Bid: JURNAL KESEHATAN MASYARAKAT KEBIDANAN (The Journal of Public Health Midwifery) Vol. 12 No. 02 (2026): Juni 2026
Publisher : Akademi Kebidanan Harapan Bunda Bima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71369/5n59bc89

Abstract

Patient satisfaction affects various aspects of hospital healthcare services, including both inpatient and outpatient care. Patient satisfaction can be defined as the condition experienced by patients after receiving services or treatment that meet their expectations. This study aimed to analyze the waiting time in relation to patient satisfaction at the laboratory installation of Daya Regional General Hospital. This research employed a quantitative approach using an analytical-descriptive observational design with a cross-sectional study. The study was conducted from May to June 2024 at Daya Regional General Hospital. The study population consisted of all patients who visited the hospital’s laboratory installation, totaling 16,151 patients in 2023. Based on the sample size calculation, the minimum number of respondents required for this study was 164. The findings showed that the average waiting time for services at the laboratory installation met the established standards. This was reflected by 265 patients (98.1%) who received services within the standard waiting time. In addition, a significant relationship was found between waiting time and patient satisfaction at the laboratory installation. These results indicate that the longer the waiting time experienced by patients, the greater the likelihood of dissatisfaction. Therefore, the findings demonstrate a clear pattern that waiting time is one of the factors influencing patient satisfaction.
Hubungan Customer Relationship Marketing (CRM) terhadap Loyalitas Pasien di Instalasi Rawat Inap RS Stella Maris Kota Makassar Nurul Hidayah Nur
Jurnal Ilmiah Kedokteran dan Kesehatan Vol. 4 No. 1 (2025): Januari : Jurnal Ilmiah Kedokteran dan Kesehatan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/klinik.v4i1.4305

Abstract

The development of new and old patient visits at the inpatient installation of Stella Maris Hospital, Makassar City in 2022-2024, the number of new patient visits increased, namely from 2,586 visits to 11,005 visits and old patient visits from 2022-2024 also increased by 3,720 visits to 26,501 visits. However, it is different from the bed utilization rate (BOR) at Stella Maris Hospital, Makassar City, from 2016-2018 the results were 48.31%, this figure is still below the parameters of the Indonesian Ministry of Health (2005) which is 60% -85%. This study aims to determine the relationship between customer relationship marketing (CRM) and patient loyalty at Stella Maris Hospital, Makassar City. This type of research is quantitative with a cross-sectional approach. The number of samples in this study was 85 respondents using the Purposive Sampling sampling technique. Based on the results of the Kendall Tau correlation test, a p-value of 0.003 <α (0.05) was obtained, which means that there is a significant relationship between customer relationship marketing and patient loyalty, and a correlation coefficient of 0.321 was obtained, which means that the relationship is quite close. The conclusion of this study is that there is a relationship between customer relationship marketing and patient loyalty in the inpatient installation of Stella Maris Hospital, Makassar City. The suggestion given by the researcher is that there is an effort from the marketing management of Stella Maris Hospital, Makassar City to continue to improve customer relationship marketing strategies in order to increase patient loyalty.
PENGARUH STRUCTURAL EMPOWERMENT TERHADAP PATIENT SAFETY CULTURE DI RUMAH SAKIT XY Muhammad Takwa; Andi Niartiningsih; Nurfitriani Nurfitriani; Nurul Hidayah Nur; Mene Paradilla
Jurnal Kesehatan Tambusai Vol. 7 No. 2 (2026): JUNI 2026
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jkt.v7i2.57573

Abstract

Patient safety culture didefinisikan sebagai nilai-nilai yang dianut bersama anggota organisasi tentang apa yang ada penting, keyakinan mereka tentang bagaimana caranya segala sesuatunya berjalan dalam organisasi, dan interaksinya dengan unit pekerjaan dan struktur organisasi dan sistem, yang bersama-sama menghasilkan norma perilaku dalam organisasi yang mempromosikan keselamatan pasien.  Data RS menunjukkan bahwa insiden keselamatan pasien masih menjadi masalah yang berkelanjutan, dengan kecenderungan peningkatan jumlah kasus dari tahun 2021 hingga 2023. Pada triwulan I tahun 2024, insiden masih tetap ditemukan, termasuk munculnya kasus sentinel, yang menandakan perlunya penguatan upaya pencegahan dan peningkatan mutu keselamatan pasien di rumah sakit. Penelitian ini bertujuan untuk menganalisis pengaruh structural empowerment terhadap patient safety culture di Rumah Sakit XY. Jenis penelitian yang dilakukan adalah penelitian kuantitatif dengan menggunakan studi observasional dengan rancangan penelitian cross-sectional. Sampel penelitian adalah perawat di Rumah Sakit XY yang berjumlah 202 responden dengan menggunakan teknik probability sampling. Hasil analisis menunjukkan adanya pengaruh structural empowerment terhadap patient safety culture dengan nilai p<α = 0,000 < 0,05. Hal tersebut yang berarti semakin baik pemberdayaan struktural dalam organisasi, semakin kuat pula budaya keselamatan pasien yang terbentuk. Disarankan manajemen perlu melakukan audit rutin, survei budaya keselamatan, serta evaluasi berbasis indikator untuk memastikan implementasi patient safety berjalan efektif dan mengalami perbaikan berkelanjutan.
Co-Authors Andi Niartiningsih Andi Niartiningsih Iqbal Mochtar Iqbal Mochtar Martina Rumbiak Mene Paradilla Muhammad Takqa Muhammad Takwa Muhammad Takwa muhtazib, muhtazib Munsir, Noviani Noviani Munsir Noviani Munsir Nur Miftahul Jannah Nurfitriani Nurfitriani Nurfitriani Nurfitriani Nurfitriani Nurfitriani Nurfitriani, Nurfitriani Tria Alpiana Dawa