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All Journal Jurnal Al-Iqtishad Gondang: Jurnal Seni dan Budaya BENING International Journal of Business and Information Technology Publicness: Journal of Public Administration Studies IJBEM : Indonesian Journal of Business Economics and Management Jurmas Azam Insan Cendikia JAAMTER : Jurnal Audit Akuntansi Manajemen Terintegrasi INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Jurnal Ilmiah Ekotrans & Erudisi (JIEE) InJEBA : International Journal of Economics, Business and Accounting Jurnal Rumpun Ilmu Ekonomi Jurnal Kewirausahaan dan Bisnis International Journal of Social and Education (INJOSEDU)
Ermansyah, Ermansyah
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Implementation and Recruitment Process of Employees at PT PLN (Persero) Riau Region and Riau Islands Sosiady, Mulia; Ermansyah, Ermansyah
Jurnal Rumpun Ilmu Ekonomi Vol. 2 No. 1 (2024): JRIE (MARET)
Publisher : Basecamp Economics PubMed

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.10848953

Abstract

This Research is carried out in the PT. PLN (Persero) Riau Region and Riau Islands, the purpose of this research is to know the process of recruitment of power implemented in the PT. PLN ( Persero ) Riau Region and Riau Islands. Data analysis in this research uses the qualitative descriptive results of the previous discussion, then the author can conclude that in the recruiting process of Power implemented at the level of Senior High School/Vocation Secondary School /level running well and in accordance with the process undertaken by the candidate employees until the employee is accepted as employee of the PT PLN (Persero). However, there are still empty posts in the Human Resource Development Unit section. This means that here there is an Empty post then the job of the post is done by the employees who are in the unit so that will make the achievement of the objectives of the company not achieved well and effectively.
ANALYSIS OF CUSTOMER SATISFACTION LAUNDRY BUSINESS IN SIAK SRI INDRAPURA Ermansyah, Ermansyah; Ramadhani, Muthia
International Journal of Business and Information Technology Vol. 6 No. 2 (2025): December
Publisher : LPPM STMIK Dharmapala Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47927/ijobit.v6i2.1351

Abstract

This research is based on the laundry service business which is currently developing rapidly. Laundry businesses must have certain strategies to be able to provide progress to their business because there are many competitors in the laundry services sector. Therefore, service quality is very influential in attracting customer satisfaction. The very rapid development of the business world has had an impact on the progress of the Laundry business, because currently only Laundry has developed a delivery service compared to other laundries in Siak Regency . The purpose of this research is to determine the influence of customer experience, trust and service quality on customer satisfaction at Laundry in Siak Regency. In this research, the sample consisted of 96 respondents using purposive sampling techniques. The data analysis used in this research is quantitative using the multiple linear regression method. Based on the results of simultaneous tests, it can be seen that the influence variables Customer Experience, Trust, and Service Quality together influence customer satisfaction at Laundry in Siak Regency. Then, partially, from this test it can be seen that the influence variables of Customer Experience, Trust, and Service Quality have a significant effect on Customer Satisfaction. The R square value obtained was 0.660 or equal to 60.6%, while the remaining 39.4% was influenced by other variables not studied.
Co-Authors Adriyani, Annesa Andri Novius Azura, Novi Belirda Wulan Dhari Dinsan, Dinsan Fauzan Haqiqi Gustini, Gustini Gustini, Lidia Hamzaoui, Wafa Identiti Landri, Pelican Mulia Sosiady Mulia Sosiady Nasrullah Djamil Putry Nurianti, Restika Ramadhani, Muthia Saipul Al Sukri Suryani, Devi Susmiarti Ustha, Endrianto Yusmalina, Yusmalina