Articles
Customer satisfaction mediates the effect of product innovation and service quality on customer loyalty
Alsukri, Saipul;
Miran, Ikas;
Cakranegara, Pandu Adi;
Prihastuti, Asepma Hygi
INOVASI Vol 18, No 1 (2022)
Publisher : Faculty of Economics and Business Mulawarman University
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DOI: 10.29264/jinv.v18i1.10505
This study aims to determine the effect of product innovation and service quality on customer satisfaction and customer loyalty at Honda motorcycle customers in Kampar Regency. Data collection was obtained through questionnaires collected from 105 consumers of Honda motorcycles in the Kampar Regency. The technique of sampling uses non-probability sampling and sample selection by purposive sampling. The data processing methods in this research are validity, reliability, the goodness of fit using Structural Equation Model (SEM) with Amos, and path analysis using the Sobel test. This study found that product innovation and service quality significantly affected customer satisfaction. Customer satisfaction has a significant effect on customer loyalty. Product innovation and service quality have no direct effect on customer loyalty. Product innovation and service quality significantly affect customer loyalty through customer satisfaction.
Dimensi E-Servqual dan Dampaknya Terhadap E-Satisfaction Layanan Mobile Banking
Nurrahmi Hayani;
Saipul Alsukri
Jurnal Ilmiah Ekonomi Islam Vol 7, No 2 (2021): JIEI : Vol. 7, No. 2, 2021
Publisher : ITB AAS INDONESIA Surakarta
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DOI: 10.29040/jiei.v7i2.2275
This study aims to determine the effect of e-servqual on e-satisfaction on mobile banking customers. The population in this study was all customers of BRI Syariah at State Islamic University sultan Syarif Kasim. The sampling method in this study uses non probability sampling with a purposive sampling technique where this technique takes samples with certain considerations. The data used are primary data and secondary data. Data analysis method used is multiple linear regression methods. The results showed the facts of the six e-servqual variables offered in this study, only the fulfillment, privacy, and responsiveness variables have a significant relationship. While the 3 other variables namely efficiency, reliability and contact do not have a significant influence on e-satisfaction customers of BRI Syariah mobile banking in UIN Suska Riau. These six e-servqual variables have an effect of 62.7% on the e-satisfaction variable while the remaining 37% are approved by other variables not included in this study.
Pelatihan Laporan Keuangan Bagi Pengurus BUM Desa Sekapur Sirih
Saipul Al Sukri;
Asepma Hygi Prihastuti;
Julina Julina
To Maega : Jurnal Pengabdian Masyarakat Vol 3, No 2 (2020): Agustus 2020
Publisher : Universitas Andi Djemma
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DOI: 10.35914/tomaega.v3i2.419
Salah satu upaya yang bisa dilakukan dalam mengembangkan dan meningkatkan kesejahteraan ekonomi masyarakat desa adalah dengan mendorong gerak ekonomi desa melalui kewirausahaan. Kewirausahaan di desa dapat diwadahi dengan Badan Usaha Milik Desa (BUM Desa) yang dikembangkan oleh pemerintah dan masyarakat desa. BUM Desa Sekapur Sirih terletak di Kabupaten Pelalawan. Pengurus BUM Desa memiliki kewajiban membuat laporan keuangan sebagai bentuk pertanggungjawaban kepada seluruh masyarakat desa dan Kepala Desa. Rata-rata pengurus BUM Desa Sekapur Sirih tidak memiliki latar belakang pendidikan akuntansi dan mereka rata-rata hanya tamatan Sekolah Menengah Atas. Oleh sebab itu perlu dilakukan pelatihan laporan keuangan. Tujuan dari kegiatan ini adalah memberikan pengetahuan dan pemahaman pengurus tentang konsep akuntansi dan penyusunan laporan. Laporan Keuangan BUM Desa setidaknya terdiri atas buku kas harian, laporan rugi/laba dan laporan posisi keuangan. Metode yang digunakan dalam kegiatan ini adalah dengan penyampaian materi, tanya jawab dan simulasi. Hasil dari kegiatan pengabdian ini, pengurus sudah mampu memahami pentingnya membuat laporan keuangan, tujuan dan manfaat pencatatan, nomor golongan atau akun transaksi dan mencatat transaksi ke kas harian hingga menyusun laporan keuangan BUM Desa simpan pinjam.
Optimalisasi Kinerja Pemerintahan Desa Dalam Penyusunan Rencana Kerja Pembangunan Desa
Rudiadi Rudiadi;
Abdiana Ilosa;
Saipul Al Sukri
Jurnal EL-RIYASAH Vol 12, No 1 (2021): Juni 2021
Publisher : Sultan Syarif Kasim State Islamic University, Riau
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DOI: 10.24014/jel.v12i1.13201
Penelitian ini merupakan penelitian kualitatif dengan mengedepankan pendekatan yuridis empiris. Pendekatan yuridis empiris dimasksudkan untuk menganalisis permasalahan dengan memadukan bahan-bahan berupa data sekunder dengan data primer yang diperoleh dilapangan yaitu tentang pelaksanaan Penyusunan rencana kerja pemerintahan desa yang setiap tahun ditetapkan bersama antara Pemerintahan Desa dan BPD sebagai perwakian masyarakat. Penelitian ini dilakukan di Desa Sekeladi Kecamatan Tanah Putih, Kabupaten Rokan Hilir, Riau. Jenis dan sumber data yang digunakan dalam penelitian ini dibagi dalam data primer (wawancara, observasi), serta data sekunder yang diperoleh dari dari bahan kepustakaan. Semua data yang telah dikumpulkan oleh peneliti dilakukan proses analisis berdasarkan standard kinerja menurut Sumoroto yaitu Efisiensi, efektifitas, keadilan, serta daya tanggap. Berdasarkan hasil analisis terkait masalah diatas, maka peneliti memperoleh kesimpulan bahwa kinerja pemerintahan Desa Sekeladi dalam membahas dan menyusun rencana kerja pemerintahan desa selama ini belum terlaksana dengan baik, hal itu dipengaruhi oleh beberapa faktor, yaitu kurangnya kerjasama antar lembaga pemerintahan desa, masih adanya program kerja yang tidak tepat sasaran, kurang tanggapnya pemerintahan desa dalam menyerap aspirasi dan keinginan masyarakat desa.
Pengaruh Persepsi, Sikap dan Motivasi Beragama Terhadap Perilaku Konsumen dalam Melaksanakan Ibadah Sholat Saat Berwisata
Riki hanri malau;
Muslim muslim;
Saipul Al Sukri
JURNAL AL-IQTISHAD Vol 17, No 2 (2021)
Publisher : Universitas Islam Negeri Sultan Syarif Kasim Riau
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DOI: 10.24014/jiq.v17i2.12422
Knowing consumer behavior is the most crucial part for companies to attract and win customers. Understanding consumer behavior is not easy. One of the factors that influence a person's behavior is psychological factors. This research is a quantitative descriptive study that in its presentation analyzes and describes descriptively the influence of a person's perception, attitude and religious motivation on his behavior in carrying out prayers while traveling. The research data was obtained by distributing questionnaires to 96 respondents determined by purposive sampling. While the data analysis using multiple linear regression, which was processed using SPSS 21 software. The study results revealed that consumer psychological factors in the form of perceptions, attitudes and motivations together had a positive effect on the behavior of Muslim tourists to pray while traveling. From the research results, it is hoped that this study can encourage the halal tourism industry players to pay attention to additional and supporting facilities so that the length of stay of tourists is better.
Learning Methods Of Consolidated Statement in Advanced Accounting
Asepma Hygi Prihastuti;
Sonia Sischa Eka Putri;
Saipul Al Sukri
EDUKATIF : JURNAL ILMU PENDIDIKAN Vol 3, No 2 (2021): April Pages 250-630
Publisher : Universitas Pahlawan Tuanku Tambusai
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DOI: 10.31004/edukatif.v3i2.303
Penelitian ini dikembangkan mengingat kesulitan mahasiswa dalam memahami keterkaitan antar sub bab laporan keuangan konsolidasi pada Mata kuliah akuntansi lanjutan. Ini mengakibatkan rendahnya motivasi dan hasil belajar Mahasiswa. Penelitian ini bertujuan untuk menganalisis pengaruh penggunaan metode Mind Mapping dan Problem Based Learning terhadap motivasi dan hasil belajar pada mahasiswa D3 Akuntansi STIE Persada Bunda. Penggunaan metode pembelajaran dimaksud memang sudah umum dan sering di jumpai pada prodi pendidikan dan mata pelajaran tingkat sekolah. Namun sangat jarang dalam kegiatan pembelajaran di bangku perkuliahan. Penelitian ini menggunakan uji beda analisis motivasi dan hasil belajar siswa antara kelompok eksperimen dan kelompok kontrol yang diolah menggunakan metode Paired sample test dengan SPSS versi 21. Hasil analisis uji beda motivasi belajar menggunakan uji-t diperoleh nilai t -14,692 dengan sig = 0,000. Artinya penggunaan Mind Mapping dan Problem Based Learning memiliki pengaruh yang lebih baik terhadap motivasi belajar siswa dibandingkan dengan metode konvensional. Dan hasil uji beda analisis hasil belajar diperoleh nilai t-test sebesar -16,533 dengan sig 0,000. Artinya terdapat pengaruh positif penggunaan metode Mind Mapping dan Problem Based Learning terhadap hasil belajar siswa secara meyakinkan. Hasil penelitian ini bisa dijadikan masukan bagi para dosen agar bisa terus berinovasi dalam menerapkan metode dalam proses belajar mengajar, sehingga kemampuan mahasiswa dapat ditingkatkan.
EDUKASI POLA HIDUP BERSIH DAN SEHAT SERTA PENERAPAN ADAPTASI KEBIASAAN BARU PASCA PANDEMI COVID19
Saipul Al Sukri;
Zulfahmi Zulfahmi;
Irfan Ridha;
Abdiana Ilosa;
Zulhaida Zulhaida;
Nurrahmi Hayani;
Rahmadeni Rahmadeni;
Darni Darni;
Hakmi Wahyudi
Martabe : Jurnal Pengabdian Kepada Masyarakat Vol 4, No 1 (2021): Martabe : Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Muhammadiyah Tapanuli Selatan
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DOI: 10.31604/jpm.v4i1.274-281
E-Warong Berkah Harapan is one of the places where the SEMBAKO program aid packages are distributed, which serves nearly 400 aid recipients every month. The crowd that occurred was not impossible to cause a new transmission clutser for Covid19. Therefore, the service team from UIN Sultan Syarif Kasim conducted counseling on "Education on Healthy Lifestyle and the application of Adaptation to New Life Habits Post-Covid19 Pandemic". Before the counseling was carried out, the SEMBAKO package distribution activities neglected to maintain a minimum distance of 1 meter, did not use a mask and did not yet provide adequate hand washing facilities. The pre-test results about the management's knowledge also showed that the average test score was quite low, amounting to 49.77. After counseling, the post-test results showed a fairly high increase with an average score of 91.14. This increase shows that the management's knowledge has increased from the previous one. The service activity was also accompanied by the handing over of personal protective equipment for administrators in the form of face shields, masks, hand sanitizers, hand washing soap, plastic gloves and hand washing vats. It is hoped that the covid19 transmission chain can be broken and e-Warong administrators can do their job well and smoothly.
PENINGKATAN PENGETAHUAN GIZI SEIMBANG DAN MITOS SEPUTAR GIZI PADA KELUARGA PRA-SEJAHTERA DI KELURAHAN DELIMA PEKANBARU
Saipul Alsukri;
Novfitri Syuryadi;
Yanti Ernalia
Martabe : Jurnal Pengabdian Kepada Masyarakat Vol 3, No 1 (2020): Martabe : Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Muhammadiyah Tapanuli Selatan
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DOI: 10.31604/jpm.v3i1.108-115
The wrong dietary pattern will cause various diseases. Health and nutrition counseling is one of a variety of ways to improve knowledge. The advice can improve nutrition knowledge to mothers, which is will impact on changing the nutritional food their family members, including their toddlers. This community service carried out at Kelurahan Delima, Kecamatan Tampan, Pekanbaru. The mother's decision as a participant partner in this service was because she was a family member who prepared food for their family. This community service activity carried out with counseling methods by leaflets, demonstrations, and assessments with anthropometric methods. Other than that, a pre-test and post-test evaluation carried out to understanding balanced nutrition by them. This activity can improve their knowledge about a balanced diet, the results of the post-test partners evidence this.
IMPLEMENTASI PROGRAM KELUARGA HARAPAN (PKH) TERHADAP KELUARGA PENERIMA MANFAAT (KPM) DI KOTA PEKANBARU
saipul alsukri
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 4, No 1 (2020): Pebruari 2020
Publisher : Universitas Muhammadiyah Tapanuli Selatan
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DOI: 10.31604/jim.v4i1.2020.26-33
AbstrakPersoalan kemiskinan dialami hampir seluruh negara di dunia, tak terkecuali di Indonesia. Program Keluarga Harapan (PKH) adalah salah satu upaya mengurangi angka kemiskinan di Indonesia. PKH merupakan program bantuan tunai bersyarat yang diadopsi dari program Conditional Cash Transfer (CCT). Sasaran dari program ini adalah peningkatan kualitas sumber daya manusia yang berfokus pada kesehatan dan pendidikan. PKH di luncurkan pertama kali tahun 2007 dan baru di tahun 2013 diimplementasikan di Pekanbaru. Tujuan penelitian ini untuk menggambarkan bagaimana implementasi PKH di kota Pekanbaru. Implementasi ini terkait proses kegiatan yang secara bertahap dan konsisten dilakukan sesuai dengan mekanisme dan prosedur yang telah diatur. Metode penelitian yang digunakan dalam penelitian ini adalah metode deskriptif kualitatif. Sumber data penelitian ini adalah primer dan sekunder. Teknik pengumpulan data dilakukan dengan observasi, wawancara, dan studi dokumen. Berdasarkan hasil penelitian, Implementasi PKH di Pekanbaru sudah cukup baik. Ini dapat dilihat dari setiap tahapan yang berjalan sesuai dengan alur kerja PKH, namun dalam pelaksanaannya terdapat beberapa kendala dalam verifikasi komitmen dan pemutahiran di website E-PKH. Hal ini terjadi karena server tidak sanggup menampung lonjakan pengunjung yang serentak mengakses dalam waktu hampir bersamaan.Kata Kunci: Implementasi, Program Keluarga Harapan, Kemiskinan.
ASAS TRANSPARANSI DALAM PROSES PENGANGKATAN PERANGKAT NAGARI
Abdiana Ilosa;
Saipul Al Sukri;
Rudiadi Rudiadi
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 5, No 1 (2021): Pebruari 2021
Publisher : Universitas Muhammadiyah Tapanuli Selatan
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DOI: 10.31604/jim.v5i1.2021.71-83
Village officials have a great obligation and responsibility to help the Village Head carry out his duties, obligations and provide the best service to the community. The selection of the right village officials will support the implementation of these tasks and obligations. Considering the position of the village apparatus that is so important, the recruitment process, procedures and requirements that are appropriate for the candidate village apparatus are needed.The purpose of this study was to determine the implementation and constraints of the principle of transparency in the appointment of the sontang cubadak Nagari village in Pasaman, West Sumatra. Data collection in this study used interview techniques (key informants). While the types and sources of data used in this study are primary and secondary data. From there the data is then analyzed in a qualitative descriptive way. The results of this study provide evidence that transparency does not occur in the process of appointing Sontang Cubadak Nagari. This happens because of the lack of transparency in the selection, recruitment of candidates for the device. This is evidenced from the many people of Sontang Cubadak village who do not know the process and only know the results of the appointment. In addition, the supervision of the sub-district and the lack of good communication between the Nagari government and the community also caused the failure of the appointment of the Sontang Cubadak village government apparatus. Keyword: Regional Autonomy, Transparency Principle, Nagari’s Officer