Article Per Year (5 Year)
p-Index From 2021 - 2026
0.61
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This Author published in this journals
All Journal Journal of Business Administration and Entrepreneurship Innovation
Hana Nurdina
Politeknik Negeri Jakarta

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The Procedure For Managing Customer Feedback By The Customer Relation Coordinator Division At PT Setiajaya Toyota Cimanggis Taufik Akbar; Anwar Mustofa; Hana Nurdina; Arizal Putra Pratama
Journal of Business Administration and Entrepreneurship Innovation Vol. 2 No. 1 (2025): Journal of Business Administration and Entrepreneurship Innovation
Publisher : Jurusan Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/baei.v2i01.7770

Abstract

This research examines the procedure for managing customer feedback by the Customer Relation Coordinator (CRC) Division at PT Setiajaya Toyota Cimanggis. In an era of rapid globalization and digitalization, customers have increased access to express opinions, making effective feedback management a valuable asset for companies to monitor satisfaction and evaluate internal performance. This study aims to explain the specific customer feedback management procedure, identify the obstacles encountered, and present the solutions implemented by the CRC Division. Customer feedback is crucial for understanding customer needs and expectations, serving as both a response to complaints and a source for continuous improvement. The CRC Division at PT Setiajaya Toyota Cimanggis plays a pivotal role in maintaining customer loyalty and enhancing communication through excellent service. The findings provide insights into systematic feedback handling, contributing to improved service quality and stronger long-term customer relationships
The Sales Process For Meeting Room Reservations At Hotel Neo Tendean South Jakarta Hana Nurdina; Annisa Nur Hasanah; Taufik Akbar; Fachri Aditya; Nuria Puspitasari
Journal of Business Administration and Entrepreneurship Innovation Vol. 2 No. 2 (2025): Journal of Business Administration and Entrepreneurship Innovation
Publisher : Jurusan Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/baei.v2i02.7901

Abstract

This research examines the sales process for meeting room reservations at Hotel Neo Tendean South Jakarta. The hotel industry in Jakarta, a major business hub, is experiencing significant growth, driven by the high demand for MICE (Meetings, Incentives, Conferences, and Exhibitions) facilities rather than solely tourism. Meeting rooms are crucial amenities, adding value for clients who require comfortable spaces with technical and catering support. Hotel Neo Tendean implements a systematic and structured sales process, from initial promotion via telemarketing to post-event services. This study aims to explain this comprehensive sales procedure, identify the obstacles encountered, and present the solutions implemented. The findings provide practical insights into effective meeting room sales strategies within the hotel industry, contributing to improved service quality and client satisfaction.
EFFECTIVENESS OF DIGITAL TRANSACTION ADMINISTRATION IN ENHANCING EFFICIENCY AND SALES VOLUME AT PT LION SUPER INDO Rodhiyah; Fitri Ajeng Sari; Laras Afifah; Hana Nurdina; Ni Made Widhi
Journal of Business Administration and Entrepreneurship Innovation Vol. 3 No. 1 (2026): Journal of Business Administration and Entrepreneurship Innovation
Publisher : Jurusan Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/baei.v3i1.8686

Abstract

This study evaluates how digital transaction administration enhances efficiency and sales at PT Lion Super Indo. By replacing manual methods with integrated Point of Sale systems and digital payments, the company successfully reduced "administrative friction." Key findings reveal that digitalization slashes inventory audit time by 66.67% and improves order fulfillment speed by 50%. These tools, including QRIS and e-wallets, streamline the checkout process, directly boosting customer satisfaction and transaction volumes. Despite challenges like high initial costs and the need for staff training, the transition provides a vital competitive edge. Ultimately, automating backend tasks allows PT Lion Super Indo to transform its administrative functions into a strategic advantage, fostering long-term consumer loyalty in a rapidly digitalizing retail market.
Co-Authors Annisa Nur Hasanah Anwar Mustofa Arizal Putra Pratama Fachri Aditya Fitri Ajeng Sari Laras Afifah Ni Made Widhi Nuria Puspitasari Rodhiyah Taufik Akbar