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All Journal Journal of Business Administration and Entrepreneurship Innovation Proceeding Seminar Nasional Riset Terapan Administrasi Bisnis dan Mice (SNRT)
Laras Afifah
Politeknik Negeri Jakarta

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The Procedure For Creating Site Usage Report (BAPS) Documents Using The Ioms System At PT Dayamitra Telekomunikasi Tbk Risya Zahrotul Firdaus; Friscila Purba; Riza Hadikusuma; Laras Afifah; Ratri Kurniasari
Journal of Business Administration and Entrepreneurship Innovation Vol. 2 No. 2 (2025): Journal of Business Administration and Entrepreneurship Innovation
Publisher : Jurusan Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/baei.v2i02.7900

Abstract

This research investigates the procedure for creating Site Usage Report (BAPS) documents using the Integrated Order Management System (IOMS) at PT Dayamitra Telekomunikasi Tbk. The telecommunication industry in Indonesia is rapidly growing, necessitating efficient management of its infrastructure, particularly telecommunication towers. The success of this infrastructure relies heavily on well-documented and organized administration to ensure transparency and efficiency in collaborations. PT Dayamitra Telekomunikasi Tbk's Sales Unit 1 is responsible for administrative sales activities and managing collaborations with tenants, including preparing BAPS documents that serve as official proof of site usage, crucial for billing and reporting. The company utilizes the IOMS digital system for efficiency and accuracy in BAPS creation, from data input to verification and approval. This study aims to explain the BAPS creation procedure, identify encountered obstacles, and provide solutions to these challenges. Findings contribute to understanding the administrative complexities and technical demands of digital document management in the telecommunications sector.
Perlindungan Konsumen pada Layanan Transportasi Online Kasus Gojek di Indonesia Nining Latianingsih; Laras Afifah; Yuningsih; Arikah Fazira; Maria Gabriella Vicanya Putri Siahaan; Pinggi Laresti; Ghibrani Addini Saddam; Verdy Sandjaya
Seminar Nasional Riset Terapan Vol. 14 No. 01 (2025): SNRT XIV TAHUN 2025
Publisher : Administrasi Niaga Politeknik Negeri Jakarta

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Abstract

The growth of online transportation services has transformed the way people move around cities by offering convenience, flexibility, and ease. This study aims to determine the level of consumer awareness of their rights when using the Gojek online transportation service and to identify the main complaints consumers have raised regarding the service. This study used a descriptive method, distributing questionnaires to 15 online transportation service users. The data obtained were then analyzed and categorized. The results revealed a significant contradiction: although the majority felt unsafe (66.7%), almost all respondents (93.3%) did not file a complaint. This indicates not only a lack of consumer rights literacy but also a potential failure of the service system in building user trust. These findings indicate that consumer awareness of their rights remains relatively low. Although the majority have filed complaints, and more than half have been resolved, there is still room for improvement in the speed and quality of responses from service providers. This study recommends the need to increase consumer education and improve the complaint handling system by online transportation service providers.
Prosedur Peminjaman dan Pengembalian Arsip Fisik Statis di Unit Layanan Arsip Statis Arsip Nasional Republik Indonesia Dwiana Novita Kirani; Endah Wartiningsih; Laras Afifah; Yuningsih
Seminar Nasional Riset Terapan Vol. 14 No. 01 (2025): SNRT XIV TAHUN 2025
Publisher : Administrasi Niaga Politeknik Negeri Jakarta

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Abstract

Archives play a crucial role in preserving information and documentation about the nation's government, social, and cultural activities. This study aims to determine the procedures for borrowing and returning physical archives and the obstacles encountered in borrowing and returning them at the Static Archives Service Unit of the National Archives of the Republic of Indonesia. This study employed a descriptive approach, including interviews, observation, and documentation. The results indicate that obstacles exist in borrowing and returning physical archives. These findings indicate that existing risks can be minimized with mitigation strategies tailored to these obstacles. This study recommends the need to modernize the archives borrowing system and conduct regular archive checks.
Persepsi Pembelajaran Sebagai Mediator Pengaruh Kualitas Pembelajaran Terhadap Kepuasan Mahasiswa Iis Mariam; Laras Afifah; Friscila Purba; Nining Latianingsih
Seminar Nasional Riset Terapan Vol. 15 No. 01 (2026): SNRT XV TAHUN 2026
Publisher : Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/snrtbisnis.v15i01.6881

Abstract

     Learning quality is an important factor influencing student satisfaction in vocational higher education. However, previous studies have primarily focused on the direct effect of learning quality on student satisfaction without considering the role of learning perception as a mechanism underlying this relationship. This study aims to analyze the effect of learning quality on student satisfaction with learning perception as an intervening variable. A quantitative approach with a survey method was employed involving 100 active students of the Diploma III Business Administration Program at Politeknik Negeri Jakarta, selected through purposive sampling. Data were collected using a Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results indicate that learning material quality, learning methods, and lecturer performance have positive and significant effects on both learning perception and student satisfaction. Lecturer performance was identified as the most dominant factor in shaping learning perception and enhancing student satisfaction. Furthermore, learning perception has a positive and significant effect on student satisfaction and serves as a mediator in the relationship between learning material quality, learning methods, lecturer performance, and student satisfaction. These findings suggest that improving student satisfaction depends not only on the quality of learning itself but also on how students perceive and interpret their learning experiences throughout the educational process.
Pengaruh Komunikasi Interpersonal Terhadap Kepuasan Pelanggan Yang Dimediasi Oleh Fasilitas Pelayanan (Studi Kasus di KBIHU Tarbiyatul Islamiyah) Daneswara Jayalaksana; Risya Zahrotul Firdaus; Laras Afifah
Seminar Nasional Riset Terapan Vol. 15 No. 01 (2026): SNRT XV TAHUN 2026
Publisher : Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/snrtbisnis.v15i01.7600

Abstract

This study aims to analyze the influence of interpersonal communication on service facilities, the influence of interpersonal communication on pilgrim satisfaction, the influence of service facilities on pilgrim satisfaction, and examine the role of service facilities as a mediating variable in the relationship between interpersonal communication and pilgrim satisfaction at KBIHU Tarbiyatul Islamiyah. The study used a quantitative approach with a survey method. The study population was 500 alumni of the 2022–2026 Hajj pilgrims, while the study sample was 248 respondents selected using a purposive sampling technique. Data collection was carried out by distributing questionnaires using a six-point Likert scale, then analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with the help of SmartPLS 4.0. The results showed that interpersonal communication had a positive and significant effect on service facilities and pilgrim satisfaction. Service facilities also had a positive and significant effect on pilgrim satisfaction. In addition, service facilities were proven to partially mediate the effect of interpersonal communication on pilgrim satisfaction. Thus, all research hypotheses were accepted. The research findings show that improving the quality of interpersonal communication supported by adequate service facilities can increase the satisfaction of the congregation at KBIHU Tarbiyatul Islamiyah.
Co-Authors Arikah Fazira Daneswara Jayalaksana Dwiana Novita Kirani Endah Wartiningsih Firdaus, Risya Zahrotul Friscila Purba Ghibrani Addini Saddam Iis Mariam Kurniasari, Ratri Maria Gabriella Vicanya Putri Siahaan Nining Latianingsih Pinggi Laresti Riza Hadikusuma Verdy Sandjaya Yuningsih