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p-Index From 2021 - 2026
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All Journal Journal of Business Administration and Entrepreneurship Innovation Proceeding Seminar Nasional Riset Terapan Administrasi Bisnis dan Mice (SNRT)
Yuningsih
Politeknik Negeri Jakarta

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The Influence of Perceived Quality on Repurchase Behavior in the Food and Beverage Industry: A Case Study of Warmindo Konco Lawas Besya Salsabilla Azani Arif; Karina Rizka Mentari; Yuningsih; Ifta Almazah Suhaya; Rizki Hardiyanti
Journal of Business Administration and Entrepreneurship Innovation Vol. 2 No. 2 (2025): Journal of Business Administration and Entrepreneurship Innovation
Publisher : Jurusan Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/baei.v2i02.8073

Abstract

This study investigates the connection between Customer Perception of Quality (CPQ) and Repeat Purchase Intentions (RPI) within the fiercely competitive Food and Beverage (F&B) sector, specifically focusing on Warmindo Konco Lawas. The continuous expansion of dining establishments necessitates powerful strategies for maintaining customer bases. CPQ, encompassing food standards, service delivery, and the dining atmosphere, is hypothesized to be a key predictor driving recurring sales. The research aims to analyze how the quality perceived by patrons of Warmindo Konco Lawas directly and indirectly influences their willingness to return and consume again. The outcomes are anticipated to offer practical guidance to F&B entrepreneurs on optimizing quality management aspects crucial for securing long-term customer loyalty and sustained business viability.
Perlindungan Konsumen pada Layanan Transportasi Online Kasus Gojek di Indonesia Nining Latianingsih; Laras Afifah; Yuningsih; Arikah Fazira; Maria Gabriella Vicanya Putri Siahaan; Pinggi Laresti; Ghibrani Addini Saddam; Verdy Sandjaya
Seminar Nasional Riset Terapan Vol. 14 No. 01 (2025): SNRT XIV TAHUN 2025
Publisher : Administrasi Niaga Politeknik Negeri Jakarta

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Abstract

The growth of online transportation services has transformed the way people move around cities by offering convenience, flexibility, and ease. This study aims to determine the level of consumer awareness of their rights when using the Gojek online transportation service and to identify the main complaints consumers have raised regarding the service. This study used a descriptive method, distributing questionnaires to 15 online transportation service users. The data obtained were then analyzed and categorized. The results revealed a significant contradiction: although the majority felt unsafe (66.7%), almost all respondents (93.3%) did not file a complaint. This indicates not only a lack of consumer rights literacy but also a potential failure of the service system in building user trust. These findings indicate that consumer awareness of their rights remains relatively low. Although the majority have filed complaints, and more than half have been resolved, there is still room for improvement in the speed and quality of responses from service providers. This study recommends the need to increase consumer education and improve the complaint handling system by online transportation service providers.
Prosedur Peminjaman dan Pengembalian Arsip Fisik Statis di Unit Layanan Arsip Statis Arsip Nasional Republik Indonesia Dwiana Novita Kirani; Endah Wartiningsih; Laras Afifah; Yuningsih
Seminar Nasional Riset Terapan Vol. 14 No. 01 (2025): SNRT XIV TAHUN 2025
Publisher : Administrasi Niaga Politeknik Negeri Jakarta

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Abstract

Archives play a crucial role in preserving information and documentation about the nation's government, social, and cultural activities. This study aims to determine the procedures for borrowing and returning physical archives and the obstacles encountered in borrowing and returning them at the Static Archives Service Unit of the National Archives of the Republic of Indonesia. This study employed a descriptive approach, including interviews, observation, and documentation. The results indicate that obstacles exist in borrowing and returning physical archives. These findings indicate that existing risks can be minimized with mitigation strategies tailored to these obstacles. This study recommends the need to modernize the archives borrowing system and conduct regular archive checks.
Implementasi Sustainable MICE pada Venue: Tinjauan Literatur Sebagai Dasar Pengembangan Kota Depok Trisnayoni Raden Ayu; Yuningsih; Rimsky Kartika Judisseno; Hayya Farhana; Nisrina Isni Zafira
Seminar Nasional Riset Terapan Vol. 15 No. 01 (2026): SNRT XV TAHUN 2026
Publisher : Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/snrtbisnis.v15i01.7705

Abstract

Meetings, Incentives, Conferences, and Exhibitions (MICE) is one of the industries that not only contributes greatly to the local economy, but can also negatively impact the environment due to resource use, energy use, and waste production. As a result, the concept of sustainable MICE is developing, which integrates environmental, social, and economic elements in the implementation of MICE activities. This article aims to examine the implementation of the concept of Sustainable MICE in MICE venues based on previous research and identify opportunities for its implementation in Depok City. The desk review method is used to examine various publications, journals, and scientific articles related to sustainable event management and sustainable MICE. Studies show that the sustainable use of MICE in venues typically focuses on waste management, energy efficiency, reduction of single-use plastics, the use of digital technology, and cooperation between stakeholders. Nevertheless, barriers include limited infrastructure, high implementation costs, low participant awareness, and lack of consistent policies, according to several studies. This study found that research conducted on the sustainable use of MICE in locations like Depok is still very limited. Therefore, empirical research is needed to determine how ready MICE locations in Depok are to implement sustainability principles and support the achievement of the Sustainable Development Goals (SDGs), especially SDG 17 on cooperation to achieve sustainable development goals.
Pengembangan Bisnis UMKM Kuliner Berbasis Business Model Canvas, SWOT, dan SMART Goals Pinggi Laresti; Yanita Ella Nila Chandra; Titik Purwinarti; Yuningsih
Seminar Nasional Riset Terapan Vol. 15 No. 01 (2026): SNRT XV TAHUN 2026
Publisher : Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/snrtbisnis.v15i01.8041

Abstract

This study aims to identify the existing business model condition, determine the strategic position through SWOT analysis, formulate measurable business development goals using the SMART Goals framework, and design an updated Business Model Canvas (BMC) for UMKM bakery X in Cimanggis District, Depok City. The integration of BMC-SWOT-SMART Goals serves as a comprehensive framework for analyzing and developing SME business models. This research employs a descriptive qualitative method with data collected through in-depth interviews with seven informants, observation, focus group discussion, and document study, analyzed using NVivo through thematic coding, source triangulation, and technical triangulation. The findings indicate that the existing BMC demonstrates strengths in product availability, premium ingredient quality, and personal service, while facing challenges in manual transaction recording, limited physical assets, inconsistent digital marketing content, and over-reliance on the owner. Based on IFAS (2.08) and EFAS (1.17) scores, the business is positioned in Quadrant I with an SO Strategy. Four SMART Goals were formulated covering physical asset enhancement, digital operational systems, marketing and branding, and partnership network expansion, forming the basis for an applicable new BMC aligned with the business’s actual capacity to support sustainability and scalability.
Co-Authors Arikah Fazira Besya Salsabilla Azani Arif Dwiana Novita Kirani Endah Wartiningsih Ghibrani Addini Saddam Hayya Farhana Ifta Almazah Suhaya Karina Rizka Mentari Laras Afifah Maria Gabriella Vicanya Putri Siahaan Nining Latianingsih Nisrina Isni Zafira Pinggi Laresti Rimsky Kartika Judisseno Rizki Hardiyanti Titik Purwinarti Trisnayoni Raden Ayu Verdy Sandjaya Yanita Ella Nila Chandra