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Journal : Proceeding International Conference on Malay Identity

The Effectiveness of Macroprudential Policy in Stabilizing the Indonesian Rupiah Before and During the Covid-19 Pandemic Suhendi, Suhendi; Fadlan, Ahmad; Karo, Ruth Silvania Br
Proceeding International Conference on Malay Identity The 2nd International Seminar on Language, Literature, Education, Arts and Culture
Publisher : Jurusan Sejarah, Seni, dan Arkeologi, FKIP, Universitas Jambi

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Abstract

Macroprudential policy is an advanced monetary policy made by the government through Bank Indonesia that equally maintains the stability of the rupiah exchange rate in Indonesia. Macroprudential policy is believed to be able to maintain financial stability in Indonesia. The phenomenon seen is based on LTV (Loan To Value), LDR (Loan to Deposit Ratio), CAR (Capital Adequacy Ratio), and NPL (Non Performing Loan). Meanwhile, supporting variables outside macroprudential policies such as Inflation, Gross Domestic Product, and Trade Balance are supporting variables for rupiah exchange rate stability in Indonesia. This research on the Indonesian state is based on the phenomenon before and after covid-19, to find out whether there is an impact on the rupiah exchange rate. This type of research is quantitative and the data used in this study are secondary data obtained from Bank Indonesia and the Central Bureau of Statistics of Indonesia, the data used are time series, namely from 2002 to 2021, the method used in this study is the Vector Autogression (VAR) method and the Differential Test. The results showed that macroprudential policy had an effect on the rupiah exchange rate in Indonesia and there were differences in the Indonesian rupiah exchange rate both before covid-19 and during covid-19 in Indonesia. The suggestion concluded by the author is the need for banks to record and collect bad debts in Indonesia so that financial performance through Bank of Indonesia is optimal.
Speech Acts in E-Commerce Customer Service: A Library Research on Pragmatic Strategies in Digital Communication Fitriani, Eka Surya; Rosida, Sisi; Fadlan, Ahmad; Sylvana, Lestari
Proceeding International Conference on Malay Identity The 2nd International Seminar on Language, Literature, Education, Arts and Culture
Publisher : Jurusan Sejarah, Seni, dan Arkeologi, FKIP, Universitas Jambi

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Abstract

This study investigates the use of speech acts in customer service conversations on Shopee, focusing on problem resolution and consumer complaints. Through a library research approach, the study examines existing literature on pragmatics and speech act theory, analyzing how directives, commissives, and expressives are used in managing customer service interactions in ecommerce platform such as Shopee, Lazada and Tokopedia. By reviewing relevant studies on speech acts in digital communication and customer service contexts, this research identifies common patterns and strategies employed by customer service representatives to address complaints and ensure customer satisfaction. The findings provide theoretical insights into the role of speech acts type such as expressive, directive and representative in e-commerce communication, contributing to a deeper understanding of effective customer service practices in shopping online platforms.
The Ability of Union Policy in Achieving Price Stability After Covid-19 in 6 Countries with the Highest Inflation Fadlan, Ahmad; Rusiadi, Rusiadi; Sepbrina, Kiky
Proceeding International Conference on Malay Identity The 2nd International Seminar on Language, Literature, Education, Arts and Culture
Publisher : Jurusan Sejarah, Seni, dan Arkeologi, FKIP, Universitas Jambi

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Abstract

During COVID-19 pandemic, most people have minimized activities outside the home including the government's recommendation to stay at home to break the chain of COVID-19 spread. If these phenomena continue, such as the volume of supply, people's purchasing power, as well as the inflation rate which continues to be on a downward trend, it is feared that it can make economic growth negative and have a negative impact on all sectors which will lead the economy towards recession and worse to the point of a global economic crisis. This research approach is associative / quantitative research. In supporting quantitative analysis, the Model, VAR, ARDL Panel and Differential Test are used where this model can explain the reciprocal relationship in the long-term economic variables used as endogenous variables. The data used in this study are secondary data derived from the World Bank (https://data.worldbank.org/) and https://www.ceicdata.com/id. In the panel interest rates are able to be a leading indicator of inflation and exchange rates in Venezuela, Zimbabwe, Sudan, Argentina, Iran and Indonesia, then the 6 Countries with the Highest Inflation should keep interest rates will remain stable. During the COVID-19 pandemic there are significant differences in inflation and exchange rates in the 6 Countries with the Highest Inflation before and during the COVID-19 pandemic.