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ANALISIS PENGARUH CITRA MEREK, KUALITAS PRODUK, KEWAJARAN HARGA DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN (Studi Pada Pelanggan Produk Oriflame Semarang) Fitriana, Diana; Sukresna, I Made
Diponegoro Journal of Management Volume 7, Nomor 3, Tahun 2018
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (248.992 KB)

Abstract

The sales volume of Oriflame Semarang fluctuated in 2016 and 2017. The increase and decrease is an indication that the buyer has not been loyal to Oriflame products. The purpose of this study to analyze the effects arising from brand image, product quality, price fairness and customer satisfaction on customer loyalty from Oriflame Semarang users. The variables used in this study is brand image, product quality and price fairness as an independent variable, customer satisfaction as an intervening variable and customer loyalty as an dependent variable.The samples in this study were 180 respondents us purposive sampling method. This study uses analytical techniques of Structural Equation Modelling (SEM) with AMOS 24.0 as the analysis instrument. The  result  show  that  brand  image  has  not  positive  and  significant  effect  on customer satisfaction, product quality has positive and significant effect on customer satisfaction, price fairness has positive and significant effect on customer satisfaction and customer satisfaction has positive and significant effect on customer loyalty.
FAKTOR BERHASILNYA MEDIASI DALAM PERKARA PERCERAIAN Fitriana, Diana
Jurnal De Jure Muhammadiyah Cirebon Vol 3 No 2 (2019): De Jure Muhammadiyah Cirebon (DJMC)
Publisher : Fakultas Hukum Universitas Muhammadiyah Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (386.873 KB) | DOI: 10.32534/jdmc.v3i2.1108

Abstract

Tujuan mediasi bukan hanya sekedar untuk mengakhiri perselisihan, akan tetapi juga untuk membangun keikhlasan dan kerelaan para pihak tanpa ada yang merasa diperkalahkan, sehingga muara akhir mediasi yang dituangkan dalam bentuk akta perdamaian merupakan pilihan paling baik dari para pihak yang didasari dengan keikhlasan. Oleh sebab itu, kepandaian serta kepiawaian mediator sangat penting untuk menyelesaikan perselisihan diantara kedua belah pihak ini. Penelitian ini menggunakan metode literatur sehingga dalam pengumpulan datanya berasal dari sumber buku bacaan. Hasilnya adalah faktor berhasilnya mediasi dalm suatu perkara perceraian yaitu Kemampuan mediator, Faktor sosiologis dan pisiologis , Moral dan kerohanian, Itikad baik para pihak.
Economic Security and Sharia Fintech Regulation in Indonesia: A Portrait of Strengthening the Sharia Business Ecosystem Rohman, Adi Nur; Sugeng; Fitriana, Diana; Aidy, Widya Romasindah
Fiat Justisia: Jurnal Ilmu Hukum Vol 17 No 3 (2023)
Publisher : Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25041/fiatjustisia.v17no3.2919

Abstract

The existence of sharia fintech will always be homework for the government. As one of the pillars of economic security, the development of sharia fintech still leaves various problems, especially regarding existing regulations. On the other hand, strengthening the sharia fintech business ecosystem in Indonesia provides a lot of homework to be done. This research is classified as normative legal research that applies a statutory approach regarding primary legal materials in the form of laws and regulations related to sharia fintech and other financial regulations. This study found that the Islamic economic master plan and the Indonesian Islamic financial architecture master plan do not represent the institutions and regulations for Islamic fintech as a sub-sector of Islamic finance that has the potential to develop further. To strengthen the sharia fintech business ecosystem, regulations from relevant authorities are needed that are in line with industrial needs. Strengthening regulations is expected to create a strong and stable economy and accelerate Islamic finance nationally so that Indonesia can become one of the financial centers in South East Asia Region and the world.
KEPASTIAN HUKUM DALAM ASPEK PERLINDUNGAN KONSUMEN TERHADAP INFORMASI KEAMANAN PRODUK DAN PENCANTUMAN LABEL KATEGORI PANGAN Fitriana, Diana
Jurnal De Jure Muhammadiyah Cirebon Vol 7 No 1 (2023): De Jure Muhammadiyah Cirebon (DJMC)
Publisher : Fakultas Hukum Universitas Muhammadiyah Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32534/djmc.v7i1.4237

Abstract

Law Number 8 of 1999 concerning Consumer Protection of the Republic of Indonesia explains that consumer rights include the right to comfort, security and safety in consuming goods and services. protection for consumers must be a serious concern by the government, especially for food products circulating in the community, so that consumers and society in general do not become victims of irresponsible producers. Business actors are prohibited from producing and/or trading goods and/or services as stipulated in Article 8 Paragraph (1) letter i UUPK, namely not placing labels or making descriptions of goods containing the name of the goods, size, net or net weight/content, composition, rules for use, date of manufacture, side effects, name and address of business actor and other information for use according to applicable laws and regulations. This study aims to find out how the consumer protection law is applied to expired food products and how to monitor and prevent expired food / food and beverage products circulating in the community. To support this research, data collection techniques were used in the form of interviews and literature studies. The results of the study show that the application of consumer protection laws has not been carried out optimally where entrepreneurs as providers of goods and services pay less attention to their obligations and consumer rights as well as the community does not pay much attention to their rights as consumers. The role of BBPOM towards consumers and guidance to business actors is a form of legal protection for the community through the process of outreach, guidance, inspection and supervision of the distribution of food products circulating at consumer shopping centers or facilities. Keywords: Food Safety, Label, Legal Certainty
POLICY AND LINGUISTIC CONSIDERATIONS IN THE PROPOSED RENAMING OF WEST JAVA PROVINCE TO TATAR SUNDA Sarip, Sarip; Fitriana, Diana; Azhari, Aidul Fitriciada; Absori, Absori; Dewi, Elya Kusuma; Adiantika, Hanif Nurcholish; Nurkhaeriyah, Nurkhaeriyah
Cepalo Vol 8 No 1 (2024)
Publisher : Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25041/cepalo.v8no1.3464

Abstract

This legal study investigates the implications of the proposed renaming of West Java Province to Tatar Sunda Province, employing the approach of intuitive semantic dualism to address issues of language, territory, ethnicity, and national identity. The research draws on data from academic journals, books, media reports, and interviews, comparing secondary data with field opinions on the languages and bordering regions of the Sundanese dialect. The findings reveal that, although the Sundanese linguistic system was expected to play a crucial role in the renaming process and promote territorial unity, it falls short due to the inclusion of regions such as Banten, pre-independence Batavia, and bilingual border areas in the east and north. This geographic and linguistic complexity means that the name "Tatar Sunda" does not accurately reflect the distinct linguistic, cultural, and territorial identities of the Sundanese people as described by J. van Baal. Legally, while there are no barriers to the renaming policy, the proposed name fails to adequately represent the region's diverse identities. Consequently, the study recommends further exploration of more representative alternatives that align with the existing legal framework, ensuring that the name change is not only legally valid but also appropriately reflects the region's identity.
Bankruptcy Implementation in Savings and Credit Cooperatives as Instruments for Transformation and Microfinancial Institution Strengthening Sugeng, Sugeng; Fitriana, Diana; Romasindah Aidy, Widya; Ryul Park, Kyung
Journal of Private and Commercial Law Vol 7, No 2 (2023)
Publisher : Faculty of Law, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jpcl.v7i2.47777

Abstract

This article examines the important role of bankruptcy implementation in savings and credit cooperatives as instruments for the transformation and strengthening of microfinancial institutions. The sustainability and development of microfinancial institutions have significant implications for financial access for low-income communities. However, financial risks and operational challenges often hinder the optimal performance of savings and credit cooperatives. In this context, this article highlights the strategic value of bankruptcy concept implementation as a means of transformation and empowerment for microfinancial institutions. The concept of bankruptcy implementation in the context of savings and credit cooperatives demonstrates how concrete steps can be taken to carry out the bankruptcy process. Legal aspects, debt restructuring processes, and asset protection become important focal points in addressing financial challenges.  The article also addresses potential challenges that may arise in bankruptcy implementation, such as costs, complexity, and reduced trust from relevant parties. However, through comprehensive analysis, this article identifies mitigation steps that can be taken to overcome these constraints. Referring to real case examples and empirical evidence, this article demonstrates how bankruptcy implementation in savings and credit cooperatives has become an effective instrument in facing financial crises and redirecting institutions toward sustainable growth. Practical implications and the potential expansion of bankruptcy concept utilization in microfinancial institutions are also discussed. In conclusion, bankruptcy implementation in savings and credit cooperatives is not only a response to financial challenges but also a powerful transformation tool for the empowerment of microfinancial institutions.  
Pendekatan Kebudayaan dalam Membangun Ketahanan dan Keamanan Insani: Sebuah Kajian Strategis Sugeng, Sugeng; Fitriana, Diana; Aidy, Widya
Jurnal Keamanan Nasional Vol. 10 No. 2 (2024): JURNAL KEAMANAN NASIONAL VOL. 10 NO. 2 TAHUN 2024
Publisher : Pusat Kajian Keamanan Nasional (Puskamnas) Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/2ay4k921

Abstract

This article examines the concept of culture as a sustainable strategy according to Cornelis Anthonie van Peursen, a philosopher who views culture as a fundamental instrument for human survival and adaptation. Van Peursen outlines the development of culture through three main stages: myth, ontology, and function, each reflecting the evolution of how humans understand and manage reality. In the context of rapid globalization and technological change, this article highlights the relevance of Van Peursen's approach in addressing contemporary challenges, such as identity crises and environmental changes. This analysis also identifies the strengths and limitations of Van Peursen's perspective and offers reflections on the role of culture as a dynamic strategy that can help modern society achieve social and ecological sustainability. Thus, this article contributes to a deeper understanding of culture as an essential adaptive mechanism for human survival.
Land Dispute Resolution: Village Deliberation and Consensus to Establish Public Order Gunawan, Yoga; Dialog, Bias Lintang; Fitriana, Diana
Unifikasi : Jurnal Ilmu Hukum Vol. 10 No. 02 (2023)
Publisher : Universitas Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25134/unifikasi.v10i02.754

Abstract

Land disputes are common in society, and the village head, as witnessed by the family, resolved the matter in congruence with the parties' will and good intention. Purpose: to investigate the arrangement of land dispute resolution in Indonesia and to investigate its application through consensus deliberation in villages to realise public order. Methodology: a socio-legal approach involving primary data gathered from the interview. Furthermore, the study was also conducted in Kuningan Regency. Findings in Indonesia, land dispute resolution has been completely regulated, ranging from laws to derivative regulations, and is carried out through community discourse and consensus. However, the deliberation method is more common than going to court. The deliberations include bringing the parties together; if peace arrangements can be made, they will be made. It can, however, only function optimally if both sides (the family and the community) agree to deliberate. The method is thought to be more efficient in terms of time, cost, and mechanism.  Conclusion: In the village, there are two procedures for resolving land conflicts through consensus deliberation: mediation and family negotiation. Recommendation at the village level, it is critical to provide a legal framework for deliberation so that the outcomes are more equitable and mutually beneficial to all parties.
Penyuluhan Hukum Etika Digital bagi Pengguna Media Sosial di SMK 01 Pelayaran Mundu, Cirebon P. Sibuea, Hotma; Fitriana, Diana; Sarip, Sarip
Empowerment Vol. 5 No. 03 (2022): Empowerment
Publisher : Program Studi Ilmu Hukum Fakultas Hukum Universitas Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25134/empowerment.v5i03.6186

Abstract

Media sosial adalah sebuah media online, dengan cara penggunanya bisa dengan mudah berpartisipasi, berbagi dan menciptakan isi. Perkembangan media sosial akhir-akhir ini sangat pesat. Sehingga menjadi topik hangat untuk dibahas karena banyaknya masyarakat yang menggunakan media sosial namun kurang memahami makna medianya itu sendiri. Perkembangan media sosial secara langsung berdampak terhadap tatanan dari perilaku manusia, baik sebagai sarana informasi maupun sebagai sarana sosialisasi dan interaksi antar manusia. Media sosial seakan menjadi tempat menumpahkan segala aktivitas yang tidak jarang mengesampingkan beragam etika yang ada. Hal ini dilihat dari penggunaan bahasa non baku dan tidak resmi dalam berkomunikasi. Komunikasi adalah suatu proses penyampaian informasi (pesan, ide, gagasan) dari satu pihak kepada pihak lainnya. Komunikasi akan lebih efektif apabila pesan yang disampaikan dapat ditafsirkan sama oleh penerima pesan. Adapun Etika komunikasi yang baik dalam media sosial adalah jangan menggunakan kata kasar, provokatif, porno ataupun SARA; jangan memposting artikel atau status yang bohong; jangan mencopy paste artikel atau gambar yang mempunyai hak cipta, serta memberikan komentar yang relevan. Kata kunci: Media Sosial, Etika, dan Komunikasi
Perlindungan Hak Privasi Korban Tindak Pidana Kesusilaan Dalam Publikasi Putusan Mahkamah Agung Insani, Salsabila Robbani; Sugeng; Fitriana, Diana
Bhara Justisia Vol 1 No 2 (2024): December 2024
Publisher : Faculty of Law Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/zwxzs714

Abstract

Indonesia sebagai negara hukum menjamin perlindungan hak privasi bagi korban tindak pidana kesusilaan. Hak privasi korban juga berlaku dalam publikasi putusan pengadilan yang diunggah ke dalam Direktori Putusan Mahkamah Agung. Oleh karena itu, dalam melakukan publikasi putusan wajib mengaburkan identitas korbannya. Putusan yang tidak mengaburkan identitas korban dalam publikasi putusan perkara tindak pidana kesusilaan dapat dikatakan telah melanggar hak privasi korban dan berpotensi menimbulkan kerugian lain yang berdampak pada psikologis korban. Penelitian ini bertujuan untuk mengetahui pertanggungjawaban Mahkamah Agung terhadap korban tindak pidana kesusilaan yang tidak dirahasiakan identitasnya serta bentuk perlindungan hukum terhadap hak privasi korban dalam publikasi putusan pengadilan. Metode penelitian yang digunakan yaitu yuridis normatif dengan pendekatan perundang-undangan dan pendekatan kasus, serta teknik pengumpulan bahan hukum yaitu teknik kajian pustaka. Masih ditemukannya putusan-putusan yang tidak mengaburkan identitas korban menunjukkan bahwa perlindungan hukum terhadap hak privasi korban tindak pidana kesusilaan masih belum diterapkan secara optimal, sehingga diperlukan evaluasi terhadap ketentuan yang berlaku terkait tata cara pengaburan identitas korban. Adapun pertanggungjawaban terhadap korban tindak pidana kesusilaan juga terbatas pada penarikan kembali dan penghapusan atas informasi yang memuat identitas korbannya.