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All Journal JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) International Journal of Supply Chain Management
Handoko, Rudi
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Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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Kualitas Pelayanan Puskesman dalam Mengukur Kepuasan Masyarakat Alamsyah, Alamsyah; Handoko, Rudi
JPAP: Jurnal Penelitian Administrasi Publik Vol 5 No 2 (2019): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v5i2.2962

Abstract

Service quality can be interpreted as the level of satisfaction of guests or consumers.  While this level of satisfaction itself can be obtained from a comparison or type of service that is actually received by consumers.  By using the Community Satisfaction Index of the year 14 of 2017 conducted at the Borong Rappoa kecamatan puskesmas.  Kindang district.  Provincial Bulukumba.  South Sulawesi's quality of service at the Borong Rappoa health center still found deficiencies such as more discriminating people who would seek treatment at the Borong Rappoa Health Center, as well as limited facilities and infrastructure.  So based on the above problems, the focus of the problem formulation is How is the Quality of Service provided by the Borong Rappoa Kec Hemat Health Center.  Kindang Regency.  Bulukumba Province of South Sulawesi?  This study is to determine the quality of Puskesmas services.  In this study using the survey method, which uses observation and interview data and uses a qualitative approach with descriptive research types.  The results showed that with the results of the data analysis, it was concluded that the research entitled "Puskesmas service quality in measuring community satisfaction (in Borong Rappoa Health Center, Kindang District, Bulukumba District, South Sulawesi Province" based on the IKM) was included in the Community Satisfaction Index  good category for the quality of service while for facilities and infrastructure that are classified as unsatisfactory because the seats for patients are still small as well as bathrooms that are few and sometimes also dirty and advice for Borong Rappoa Health Center pay more attention to facilities and infrastructure.Keywords: Service quality, Community Satisfaction Index, Puskesmas
Labour Standards in the Global Supply Chain; Village Fund and Labour Working Hours in Indonesia Arifin, Bondi; Tenrini, Rita Helbra; Wicaksono, Eko; Rahman, Arif Budi; Wisnu Wardhana, Irwanda; Setiawan, Hadi; Damayanty, Sofia Arie; Solikin, Akhmad; Suhendra, Maman; Saputra, Acwin Hendra; Ariutama, I Gede Agus; Djunedi, Praptono; Handoko, Rudi
International Journal of Supply Chain Management Vol 9, No 5 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : ExcelingTech

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59160/ijscm.v9i5.5610

Abstract

Abstract- In the recent years, fashion brands and retailers in the West have introduced supplier’s codes of conduct to strengthen international labour standards in their supply chain. Village funds have been allocated since 2015, and increase overtime. In 2015, the allocation of village funds amounting to Rp.28.8 trillion increased to reach Rp60 trillion in 2018. Village funds were used to finance government administration, implementation of development, community development, and community empowerment. This research uses the difference-in-difference (DID) which is adapted to continuous treatment method to analyze the impact of village funds on the work of rural communities. The analysis uses "repeated" cross section data from SUSENAS 2012-2017. We found that an increase in village fund per capita was more likely to raise the labor hours in agriculture and service industries, primarily on non-Java islands. The recommendation of this study is the need for regulation to standardize the proportion of village funds allocation based on the demographic (or number of poor people) and geographical (land area) conditions of the regions. Moreover, increasing the effectiveness of organizational management can be implemented by increasing the capacity of village officials.
Co-Authors Acwin Hendra Saputra, Acwin Hendra Akhmad Solikin Arif Budi Rahman, Arif Budi Arifin, Bondi Damayanty, Sofia Arie Djunedi, Praptono Eko Wicaksono Hadi Setiawan I Gede Agus Ariutama Rita Helbra Tenrini, Rita Helbra S.Pd. M Kes I Ketut Sudiana . Suhendra, Maman Wisnu Wardhana, Irwanda