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All Journal Otoritas : Jurnal Ilmu Pemerintahan Ajudikasi : Jurnal Ilmu Hukum Sawala : Jurnal Administrasi Negara Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Bantenese Jurnal Pengabdian Masyarakat Musamus Journal of Public Administration Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Jurnal Kajian Komunikasi dan Pembangunan Daerah Jurnal Ilmiah Ilmu Administrasi Indonesian Journal of Social Science Research ASPIRATION Journal Social Science Research Journal
Berthanila, Rethorika
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Humanities Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Implementation of E-Government in the Bill Payment Mechanism of the Vendor Invoicing Port (VIP) Application at PT PLN (Persero) Pusharlis UP2W1 Cilegon Aulia, Ummi Khoirotul; Berthanila, Rethorika
Indonesian Journal of Social Science Research Vol. 5 No. 2 (2024): Indonesian Journal of Social Science Research (IJSSR)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijssr.05.02.27

Abstract

Implementing e-government in the business sector of State-Owned Enterprises (BUMN) has become a strategic step to enhance operational efficiency and transparency. This study aims to analyse the Vendor Invoicing Portal (VIP) application implementation at PT PLN (Persero) PUSHARLIS UP2W I Cilegon based on three main elements: support, capacity, and benefits. (value). Data were collected through in-depth interviews, direct observation, and document analysis using a descriptive qualitative method. The research results indicate that regulatory support through Presidential Regulation No. 95 of 2018 has provided a strong legal foundation. Still, the dissemination of the application to new vendors has not been optimal. From the aspect of capacity, the technological infrastructure is mostly adequate, but the limitation of human resources with information technology competence poses a significant challenge. In terms of benefits, the VIP application successfully increased payment efficiency by 50%, reduced administrative errors by 80%, and improved vendor satisfaction by 75%. This study concludes that the synergy between support, capacity, and system benefits greatly influences the success of e-government implementation at PT PLN PUSHARLIS. Recommendations include enhancing HR training programs, intensive vendor outreach, and investing in digital infrastructure to support sustainable digital transformation
A Therapeutic Approach in Communication for the Recovery of Child Victims of Sexual Abuse in Kasemen Sub-District, Serang City Marthalena, Marthalena; Mulyasih, Rahmi; Santi, Endang Tri; Berthanila, Rethorika; Najmi, Muhammad
Indonesian Journal of Social Science Research Vol. 5 No. 2 (2024): Indonesian Journal of Social Science Research (IJSSR)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijssr.05.02.28

Abstract

Child sexual abuse is a serious problem that requires a holistic approach in handling it. Sexual abuse is committed by the closest people such as family, teachers and neighbours of the victim. There is an impact or trauma experienced by child victims of sexual abuse, for example, they become more quiet and tend to close themselves. This study aims to explore the use of therapeutic communication as a tool to help child victims of sexual abuse in the recovery process. Qualitative methods were used to understand the experiences and perceptions of children traumatised by sexual abuse. Using the therapeutic communication approach, there are four stages to go through: pre-interaction, orientation, and problem solving, and resolution steps to get the best results. The results showed that therapeutic communication has an important role in reducing the psychological impact and helping children overcome trauma
The Meaning of Environmental Cleanliness (A Phenomenological Study of Waste Managementin Serang City) Marthalena, Marthalena; Berthanila, Rethorika; Santi, Endang Tri
Indonesian Journal of Social Science Research Vol. 6 No. 2 (2025): Indonesian Journal of Social Science Research (IJSSR)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijssr.06.02.13

Abstract

This study aims to understand the meaning of environmental cleanliness from the perspective of the people of Serang City through a phenomenological approach, focusing on practices and perceptions related to waste management. Serang City, as the capital of Banten Province, faces serious challenges in waste management due to population growth and consumption patterns. This study employs a qualitative method with a phenomenological approach, where data is collected through in-depth interviews with residents, sanitation workers, and waste managers. The results indicate that the meaning of environmental cleanliness is not only understood physically as being free from waste but is also closely tied to social, cultural, and religious values. The community perceives cleanliness as a form of collective responsibility that reflects awareness of environmental sustainability and quality of life. However, there is still a gap between understanding and actual practice in the field, particularly regarding the lack of facilities and insufficient environmental education. This study recommends the need for a participatory and educational approach to waste management so that the meaning of environmental cleanliness can be realised more comprehensively and sustainably in Serang City.
Co-Authors Ahmad Sururi Ahmad Zainuri Aulia, Ummi Khoirotul Azahra, Syakilah Baehaqi Budi Hasanah Cindi Nur Febriani Delly Maulana Dyah Ayu Wulandari Ema Jumiati, Ipah Firdausi, Indrianti Azhar Fuqoha, F Hasanah, Budi Hasuri Hasuri, Hasuri Hidayat, Nina Ainul Martha, Marthalena Marthalena Marthalena, M marthalena, marthalena Murtafi’ah, Siti Nada Salsabila Kusuma Najmi, Muhammad Nurhakim, Fatwa Nurul Hikmah Perbawani, Pulung S. Rahmi Mulyasih Rahmi Winangsih Santi, Endang Tri Siska Mardiana Sulasno Tri Santi, Endang Velma , Stephanie Yulianti, Rachmi