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All Journal Teknika Cakrawala: Jurnal Litbang Kebijakan Satwika : Kajian Ilmu Budaya dan Perubahan Sosial Proceedings of International Conference on Da'wa and Communication Masjiduna : Junal Ilmiah Stidki Ar-Rahmah Journal La Multiapp Social Pedagogy: Journal of Social Science Education Journal of Islamic Management Munazzama Journal of Islamic Management and Pilgrimage
Hakim, Ahmad Khairul
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Journal : Munazzama Journal of Islamic Management and Pilgrimage

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Employee Engagement at Shafira Tour and Travel Nisa, Nova Khoirun; Hakim, Ahmad Khairul
Munazzama: Journal of Islamic Management and Pilgrimage Vol. 1 No. 1 (2021): July 2021
Publisher : Fakultas Dakwah dan Komunikasi Universitas Islam Negeri Walisongo Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21580/mz.v1i1.8778

Abstract

Employee engagement is employee awareness in collaborating with colleagues to improve performance and be involved in the company's success. The purpose of this study is to describe the efforts of Shafira Tour and Travel in building employee engagement and describe the factors that influence employee engagement at Shafira Tour and Travel. In this study, researchers used qualitative research methods with descriptive research. Data collection techniques used to obtain Shafira Tour and Travel information are interview, observation, and documentation techniques. The results ilustrate that Shafira Tour and Travel strives for twelve ways to build employee engagement, namely the recruitment process, job training, simulation and product knowledge, leader’s roles, organizational roles, creating two-way communication, development opportunities, complementing facilities, meet the needs of employees, build a good and strong culture, hold annual outings, and pay attention to employees. The efforts made by Shafira Tour and Travel are quite complex so that they can meet the values and expectations of employees. The efforts made by Shafira Tour and Travel are the factors that affect employee engagement
Integrative Negotiation Strategy to Fulfill Consumer Rights at PT. Ebad Alrahman Tourism Juanda Sidoarjo Setiawan, Nadya Safirasari; Hakim, Ahmad Khairul
Munazzama: Journal of Islamic Management and Pilgrimage Vol. 2 No. 1 (2022): June 2022
Publisher : Fakultas Dakwah dan Komunikasi Universitas Islam Negeri Walisongo Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21580/mz.v2i1.10714

Abstract

This research aims as a means of information related to integrative negotiation strategies in the fulfillment of consumer rights during the cancellation of hajj departures in two thousand and twenty-one years. Researchers use this type of qualitative research. In the process of qualitative data collection, researchers use phenomenological methods and inductive data analysis. Researchers used four research sources, namely: customer service, hajj handling, hajj administration, and hajj sales marketting. The results proved that integrative negotiation strategies have a significant influence on the fulfillment of consumer rights at the time of cancellation of hajj departures in two thousand and twenty-one years. Pilgrims can find a resolution to the conflict with PT. Ebad Alrahman Wisata Juanda Sidoarjo through three concepts of integrative negotiation strategies. Two negotiators take three approaches to integrative negotiation strategies: steps, methods, and success factors. The account sheet is the result of an integrative agreement between hajj pilgrims and PT. Ebad Alrahman Wisata Juanda Sidoarjo. PT. Ebad Alrahman Wisata Juanda Sidoarjo emphasized communication as a success factor in integrative negotiation strategies. PT. Ebad Alrahman Wisata Juanda Sidoarjo uses four online digital applications, such as: whatsapp, instagram, facebook, and the official website of www.ebadwisata.com.
Co-Authors Aun Falestien Faletehan Bramayudha, Airlangga Hermanto, M. Ihsan, Maulana Surya Ilham, Moh. Maulidin, Much Firman Mauludin, Muchammad Firman Melvia, Dwi Arta Arta Nisa, Nova Khoirun Prayogi, Rizky Rahman Puspita, Maulidiyah Ayu Qisom, Shobikhul Saiku Rokhim Sarah Astiti S.Kom., M.MT Setiawan, Nadya Safirasari Yunita Ardilla Zakariya, Novie Andriani