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All Journal Sosiohumaniora JAB (Jurnal Akuntansi & Bisnis) JURNAL LENTERA BISNIS Portofolio: Jurnal Ekonomi, Bisnis, Manajemen dan Akuntansi Innovative: Journal Of Social Science Research JURNAL ABDIMAS PLJ Aspiration of Health Journal
Kartini, Iis
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EFEKTIVITAS PEMBAYARAN NON TUNAI PADA UMKM DAERAH ALIRAN SUNGAI CITARUM Rustanto, Agung Edi; Kartini, Iis
JURNAL LENTERA BISNIS Vol 8, No 2 (2019): JURNAL LENTERA BISNIS
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v8i2.302

Abstract

The rapid development of non-cash payment systems has also developed non-cash payment instruments which are alternative choices for MSMEs in the Citarum river basin to increase sales because they offer convenience to customers. MSMEs in the Citarum River Basin still need to accelerate in terms of business strategies to improve their business results. This needs to be done because buying and selling transactions with a non-cash payment system can be an efficient payment alternative as well as for transactions that can increase the effectiveness of the payment system at MSMEs. This research aims to help the community and MSMEs in the Citarum watershed to be more effective in making payment systems so that people make payments more easily and can increase sales. Non-cash payment systems are very useful for business people and the community in making payments so that MSMEs in the Citarum watershed are more advanced. The method used is the biplot and logit to determine the mapping model of the effectiveness of non-cash payments to MSMEs. The results of this study are that overall perceptions of benefits, convenience and risk from MSMEs do not significantly influence the effectiveness of non-cash payments. Between Perception of Benefits, Perception of Ease and Effectiveness has a positive correlation. Risk perception with other variables has a very low correlation.Key words: effectiveness, non-cash payment system, MSME
PENGELOLAAN PENANGANAN ABSENSI KARYAWAN POLITEKNIK LP3I JAKARTA KAMPUS JAKARTA TIMUR Kartini, Iis; Yayandi, Muhamad
JAB (Jurnal Akuntansi & Bisnis) Vol 7, No 02 (2021): Vol.7, No. 02 DESEMBER 2021
Publisher : JAB (Jurnal Akuntansi & Bisnis)

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Abstract

This  research  was  conducted  to  find  out  the  Procedure  for  Handling  Employee Attendance at the LP3I Polytechnic Jakarta, East Jakarta Campus, the Procedure for Handling Attendance for Employees was carried out by browsing the HRIS LP3I website, logging in, filling in the absences, logging out, absent automatically recorded on the website, HRD Polytechnic LP3I Jakarta Kramat Campus sent recapitulation to HRD Polytechnic LP3I Jakarta East Jakarta Campus, HRD Polytechnic LP3I Jakarta East Jakarta Campus recapitulates for internal records, HRD signs the recapitulation and reports it to the finance division. The purpose of this study was to determine the constraints and alternative solutions in  problem  solving.  Data collection techniques through observation, namely observing directly the object under study. As for the obstacles that occur in the Procedure for Handling Employee Attendance at the LP3I Polytechnic, East Jakarta, errors often occur on the website, require internet, and how to use the website is less effective. Solutions that are made while still not effective. Keywords: Procedure, Handling, Attendance, Employee
Pengaruh Kualitas Layanan yang diterima Daring (PESQ) dan Kepuasan Pelanggan (E- Saticfaction) Terhadap Kepercayaan Pelanggan (E-Trust) pada Niaga-El Lazada Kartini, Iis; Yurindera, Novan; Triadi, Dali Cahyo
Portofolio: Jurnal Ekonomi, Bisnis, Manajemen, dan Akuntansi Vol 21 No 1 (2024): Portofolio: Jurnal Ekonomi, Bisnis, Manajemen dan Akuntansi
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Jenderal Achmad Yani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26874/portofolio.v21i1.382

Abstract

Abstract The investigation was carried out with the objective of understanding the impact of Customer Service and Satisfaction on Customer Trust in Niaga El-Lazada. The research methodology employed in this study is characterized by a quantitative descriptive approach. This particular study falls within the realm of descriptive and associative research due to the examination of variables and the presentation of a systematic overview of the facts and the correlation among the variables under scrutiny, specifically the impact of service and customer satisfaction on customer trust in El-Lazada commerce. A survey or questionnaire method was utilized as the research method. The study took place at the Unpi Cianjur Campus, focusing on students from the Faculty of Economics across different levels, with a total of 84 respondents participating as the sample. The sampling technique adopted a non-probability approach by selecting samples through the Slovin formula. Data analysis involved a 5% error rate, employing multiple regression analysis and fulfilling the prerequisites for the analysis test as well as the classical assumption test using the SPSS 26 software application. The findings of this research revealed that the Service variable has a statistically significant partial effect on the Customer Satisfaction variable at Niaga El-Lazada, as evidenced by a t-value of 6.084. The level of customer satisfaction has a partially positive or significant impact on the Customer Satisfaction variable at Niaga el-Lazada, with a tcount of 2.149. The combined impact of Customer Service and Satisfaction shows a positive and significant effect on the Customer Trust variable, with an Fcount of 49.856. The contribution of Customer Service and Satisfaction to the level of Customer Confidence is 92.4%. The remaining 7.6% is influenced by variables outside the scope of this study.Keywords: Service Influence, Customer Satisfaction and Customer Trust. Abstrak Penelitian ini bertujuan untuk menyelidiki dampak Layanan Pelanggan dan Kepuasan Pelanggan terhadap Kepercayaan Pelanggan dalam Perdagangan El-Lazada menggunakan pendekatan deskriptif kuantitatif. Penelitian ini melibatkan deskripsi dan asosiasi variabel untuk analisis, memberikan gambaran terstruktur fakta dan hubungan untuk mengeksplorasi efek Layanan dan Kepuasan Pelanggan terhadap Kepercayaan Pelanggan pada Perdagangan El-Lazada melalui survei yang dilakukan di UNPI Cianjur yang melibatkan mahasiswa Fakultas Ekonomi di berbagai tingkatan. Ukuran sampel terdiri dari 84 responden, dipilih menggunakan sampling non-probabilitas dengan Formula Slovin. Analisis data menggunakan tingkat kesalahan 5%, memanfaatkan analisis uji regresi berganda, analisis persyaratan uji kriteria, dan uji asumsi klasik melalui program SPSS 26. Temuan mengungkapkan bahwa variabel Pengaruh Layanan secara signifikan mempengaruhi variabel Kepuasan Pelanggan di El Lazada Commerce, dengan nilai 6.084. Selain itu, Kepuasan Pelanggan memiliki dampak positif dan signifikan terhadap Kepercayaan Pelanggan di Commerce El-Lazada, dengan nilai 2,149. Efek gabungan dari Layanan dan Kepuasan Pelanggan juga secara signifikan mempengaruhi Kepercayaan Pelanggan, dengan nilai 49.856. Layanan dan Kepuasan Pelanggan secara kolektif berkontribusi 92,4% terhadap tingkat Kepercayaan Pelanggan, sementara sisanya 7,6% dikaitkan dengan variabel lain di luar ruang lingkup penelitian ini.Kata Kunci: Pengaruh Layanan, Kepuasan Pelanggan dan Kepercayaan Pelanggan.
Communication Management In Self Healing Health Services Dwiwarman, Denny Aditya; Andriani, Astri Dwi; Suryati, Enden; Hilmawan, Irfan Sophan; Djuarni, Wenny; Teguh, Dodi Faraitody; Kartini, Iis; Jamilah, Pupu; Nurlaela, Reni; Agustinah, Aminah; Sulaeman, Pradika
Aspiration of Health Journal Vol. 2 No. 2: Aspiration of Health Journal, Juni 2024
Publisher : LPPM Institut Teknologi Dan Kesehatan Aspirasi

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Abstract

Currently, self-healing is an alternative for patients who want to undergo treatment outside the standard medical treatment and want to reduce the negative impact of drug side effects. Self-healing is a method of healing diseases without using drugs, but by healing and releasing feelings and emotions that are pent up in the body. In carrying out its services, the Hanara Wellbeing Center Clinic uses the principle of therapeutic communication in serving patients. This phenomenon is then studied using the construction paradigm, qualitative methods, case study approaches, and social construction theory. The data collection techniques used were participant observation for one year, interviews with 6 key informants and triangulation of 19 sources, literature studies, and document studies. The data analysis technique used the Miles and Huberman interactive model and validity testing used data triangulation. The results of the study showed that the Hanara Wellbeing Center Clinic uses 2 types of therapeutic communication in serving patient self-healing, namely verbal therapeutic communication consisting of words and language. And nonverbal communication consisting of kinesics, paralinguistics, proxemics, chronemics, artifactual communication, and using artifacts or healing environments. All of these communication components are used to make patients feel comfortable, safe, calm, and happy so that the healing process can be accelerated.
MENGGALI POTENSI DESA LEWAT TRANSFORMASI DIGITAL BERBASIS KEARIFAN LOKAL DI DESA BATULAWANG, KECAMATAN CIPANAS Nugraha, Mohamad Sigit Adi; Kartini, Iis; Chotimah, Destiana Husnul
JURNAL ABDIMAS PLJ Vol. 5 No. 1 (2025): JURNAL ABDIMAS PLJ, Juli 2025
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/japlj.v5i1.1623

Abstract

The development of information and communication technology (ICT) has brought significant changes in various aspects of life, including in village governance. Digitalization is one of the main strategies in efforts to improve the quality of public services, administrative efficiency, and empower the economy of village communities. This community service activity aims to explore the potential of the village by implementing digitalization that can grow and develop the capabilities of UMKM into strong, independent and technology-literate businesses, boost the local economy and standard of living of the people in Batulawang Village, increase the role of UMKM so that the community knows that the place is the production site of the UMKM. The research results show that digitalization has increased the effeciency og village governance through digital information systems that accelerate administrative processes and public services.
Pengaruh Gaya Kepemimpinan Dan Motivasi Kerja Terhadap Kinerja Perangkat Desa Pada Kantor Desa Kanoman Cibeber Kabupaten Cianjur Marlina, N.; Kartini, Iis; Rahmansyah, Robi Aria
Innovative: Journal Of Social Science Research Vol. 4 No. 3 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i3.10734

Abstract

Tujuan penelitian ini adalah untuk mengetahui seberapa besar pengaruh Gaya Kepemimpinan dan Motivasi Kerja terhadap Kinerja Perangkat Desa. Penelitian ini dihadapkan dengan adanya kedisiplinan pada perangkat desa yang cenderung kurang, diketahui adanya pegawai/perangkat desa yang terlambat datang, keluar masuk pada jam kerja, pulang lebih awal dan banyak keluhan dari masyarakat terkait kinerja perangkat desa tersebut. Dalam Penelitian ini peneliti menggunakan teori Gaya Kepemimpinan menurut (Umam, 2018)[278], teori Motivasi Kerja menurut Maslow dalam (Hasibuan, 2018)[154], teori Kinerja Pegawai menurut Anwar Prabu (Mangkunegara, 2018)[75]. Penelitian ini menggunakan metode kuantitatif, dengan sifat deskriptif dan asosiatif. Jumlah sampel yang digunakan adalah 30 orang responden, Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah Non-probability sampling. Kemudian metode pengambilan data menggunakan kuesioner. Teknik analisis data yang digunakan adalah uji korelasi, uji regresi linier berganda, uji determinasi, dan pengujian hipotesis. Hasil dari penelitian ini menunjukkan bahwa variabel Gaya Kepemimpinan secara parsial berpengaruh positif dan signifikan terhadap variabel Kinerja Perangkat Desa di Desa Kanoman t hitung sebesar 40,132. Sedangkan t-hitung variabel Motivasi Kerja sebesar 3,49. nilai F hitung (2,323) dari F tabel (2,323) dengan signifikansi 0,028 (<0,05), sehingga dapat disimpulkan bahwa Gaya Kepemimpinan dan Motivasi Kerja secara simultan berpengaruh positif dan signifikan terhadap Kinerja Perangkat Desa. kontribusi variabel efektif Gaya Kepemimpinan sebesar 97,4%. Hal ini menunjukan bahwa pengaruh variabel Gaya Kepemimpinan secara parsial terhadap Kinerja Perangkat Desa sebesar 97,4%.
Pengaruh Pencegahan Fraud Terhadap Strategi Anti Fraud Pada Inspektorat Kabupaten Cianjur Nugraha, Mohammad Sigit Adi; Kartini, Iis; Hindarsah, Merry Merliani; Marlina , N.
Innovative: Journal Of Social Science Research Vol. 4 No. 5 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i5.18151

Abstract

Abstrak Penelitian ini dilatarbelakangi oleh Inspektorat Kabupaten Cianjur sebagai auditor internal yang belum berhasil menuntaskan masalah fraud atau khususnya korupsi yang merajalela, selain itu strategi anti fraud yang dilaksanakan oleh Inspektorat Kabupaten Cianjur belum optimal. Penelitian ini bertujuan untuk mengetahui ada atau tidaknya pengaruh Pencegahan Fraud terhadap Strategi Anti Fraud. Metode yang digunakan pada penelitian ini adalah metode kuantitatif dengan pendekatan deskriptif yang dilakukan pada Inspektorat Kabupaten Cianjur. Metode pengumpulan data dalam penelitian ini adalah kuesioner, dengan sampel sebanyak 13 Dinas, 16 Kecamatan, 1 RSUD, dan 20 pegawai Inspektorat Kabupaten Cianjur, teknik sampling yang digunakan adalah probability sampling. Hasil analisis korelasi pearson product moment diperoleh 0,546 yang mana menyatakan hubungan berkorelasi sedang, hal ini didukung oleh analisis koefisien determinasi yang menunjukan bahwa strategi anti fraud dipengaruhi oleh pencegahan fraud sebesar 29,8% dan sisanya 70,2% dipengaruhi oleh indikator lain. Selain itu uji t yang diperoleh thitung 4.511> ttabel 2.010 maka Ho ditolak dan Ha diterima yang berarti terdapat pengaruh positif yang signifikan antara dana pencegahan fraud dan strategi anti fraud. Berdasarkan hasil analisis dalam penelitian ini, dapat disimpulkan bahwa variabel pencegahan fraud (X) memiliki pengaruh terhadap variabel strategi anti fraud (Y). Kata Kunci: Fraud, Inspektorat, Pencegahan Fraud, Strategi Anti Fraud.
Analisis Bauran Pemasaran Pada Toko Sembako (Studi Kasus Pada Toko Sembako di Desa Sukasirna) Faturohman, Farhan; Julaeha, Maya; Kartini, Iis
Innovative: Journal Of Social Science Research Vol. 5 No. 3 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i3.19121

Abstract

Penelitian ini bertujuan untuk memahami implementasi dan efektivitas strategi pemasaran di tengah persaingan yang semakin tidak sehat di sektor bahan pokok ritel. Studi ini berfokus pada tiga toko utama di Desa Sukasirna, menganalisis penerapan bauran pemasaran: produk, harga, tempat, dan promosi. Memanfaatkan pendekatan deskriptif kualitatif, data dikumpulkan melalui observasi, wawancara, dan dokumentasi dengan pemilik toko utama. Temuan ini mengungkapkan bahwa meskipun toko-toko telah melakukan upaya untuk menyediakan berbagai produk pokok dengan harga yang kompetitif dan lokasi yang dapat diakses, beberapa strategi pemasaran tetap tidak optimal. Variasi dan stok produk seringkali tidak lengkap, dan kurangnya keunggulan produk yang khas. Strategi penetapan harga umumnya terbatas, dengan hanya satu toko yang menawarkan diskon untuk pembelian massal. Tata letak toko cenderung sempit, mengurangi kenyamanan pelanggan. Kegiatan promosi masih konvensional, mengandalkan komunikasi langsung dan spanduk, tanpa pemanfaatan media sosial atau platform online untuk memperluas jangkauan pasar. Secara keseluruhan, strategi pemasaran yang digunakan memungkinkan persaingan dasar, tetapi inovasi lebih lanjut terutama dalam promosi digital dan manajemen produk diperlukan untuk meningkatkan keberlanjutan dan daya saing bisnis dalam lanskap ritel modern.
ECONOMIC RECOVERY OF FARMERS THROUGH DIGITAL PUBLIC SERVICE DELIVERY USING THE PISODAPUR PLATFORM AFTER THE CIANJUR EARTHQUAKE Rustanto, Agung Edi; Kartini, Iis; Octaviany, Featy; Andayani, Wuwuh; Sandjaya, Teguh
Sosiohumaniora Vol 28, No 1 (2026): Sosiohumaniora: Jurnal Ilmu-Ilmu Sosial dan Humaniora, MARCH 2026
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/sosiohumaniora.v28i1.64342

Abstract

This study analyzes the economic recovery of farmers after the 2022 Cianjur earthquake through digital public service delivery using the PISODAPUR platform. It examines the platform's role in mapping disaster victims and economic losses, distributing aid, and supporting farmers' access to recovery services, while identifying implementation barriers. A qualitative case study was conducted through semi-structured interviews with 15 informants, field observations, and document analysis; the data were coded thematically using NVivo. The findings show that farmers' livelihoods have gradually improved, but recovery remains fragile because of damage to housing, livestock, agricultural land, and irrigation infrastructure. PISODAPUR has improved the reporting of victims' conditions, aid requests, data transparency, and coordination among stakeholders. Nevertheless, its direct contribution to agricultural economic recovery remains limited, particularly regarding market access, financing, and technology-based business redevelopment. Its effectiveness is further constrained by unstable internet connectivity, limited smartphone access, low digital literacy, and insufficient awareness among affected farmers. Community cooperation, assistance teams, and inter-agency coordination support implementation. The study concludes that PISODAPUR functions more effectively as a governance and coordination instrument than as a direct driver of farmers' economic recovery. Strengthening rural digital infrastructure, digital literacy, data verification, and agriculture-specific service features is therefore necessary.
Co-Authors Agung Edi Rustanto Agustinah, Aminah Astri Dwi Andriani Chotimah, Destiana Husnul Denny Aditya Dwiwarman Djuarni, Wenny Faturohman, Farhan Hilmawan, Irfan Sophan Hilmiana Hindarsah, Merry Merliani Jamilah, Pupu Julaeha, Maya Marlina , N. Marlina, N. Novan Yurindera Nugraha, Mohamad Sigit Adi Nugraha, Mohammad Sigit Adi Nurlaela, Reni Octaviany, Featy Rahmansyah, Robi Aria Sandjaya, Teguh Sulaeman Rahman Nidar sulaeman, pradika Suryati, Enden Teguh, Dodi Faraitody Triadi, Dali Cahyo Wuwuh Andayani, Wuwuh Yayandi, Muhamad