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All Journal International Journal of Reconfigurable and Embedded Systems (IJRES) OPERATION EXCELLENCE: Journal of Applied Industrial Engineering KACANEGARA Jurnal Pengabdian pada Masyarakat Jurnal Teknik Industri Terintegrasi (JUTIN) Journal of Industrial Engineering and Operation Management (JIEOM) JISO : Journal of Industrial and Systems Optimization Indonesian Journal of Industrial Engineering & Management Jurnal Ilmiah Wahana Pendidikan Proceeding Mercu Buana Conference on Industrial Engineering Jurnal Teknik Industri
Gunawan, Suwardi
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Religion Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering Social Sciences Transportation Other

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Journal : Jurnal Teknik Industri Terintegrasi (JUTIN)

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Analisis Kualitas Pelayanan Kesehatan dengan Metode HEALTHQUAL dan Importance Performance Analysis (IPA) Thamrin, M Husni; Tosungku, La Ode Ahmad Safar; Gunawan, Suwardi
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 8 No. 2 (2025): April
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v8i2.44780

Abstract

Puskesmas X provides 12 services, including general polyclinic. This study measures service quality using the HEALTHQUAL method with five dimensions: empathy, tangible, safety, efficiency, and improvement, and determines improvement priorities through the IPA diagram. The results show an importance level of 4.277, with empathy at 4.283, tangible at 4.218, safety at 4.464, efficiency at 4.214, and improvement at 4.218. The performance level is 4.192, with empathy at 4.193, tangible at 4.124, safety at 4.104, efficiency at 4.270, and improvement at 4.255. Safety has the highest importance score (4.464), while efficiency has the highest performance score (4.270). Based on the IPA diagram, priority attributes for improvement include facility comfort, environmental safety, patient protection from infections, and trust in staff. Recommendations include re-arranging the waiting area, improving air circulation, providing handsanitizers, implementing SOPs for PPE, and evaluating staff performance. These improvements are expected to enhance service quality and trust in Puskesmas X.
Pengaruh Lingkungan Kerja dan Motivasi Kerja Terhadap Kinerja Guru (Studi Kasus : SD Alam Baiturrahman Bontang) Mujahidin, Umar Shiddiq; Isharyani, Muriani Emelda; Gunawan, Suwardi
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 8 No. 2 (2025): April
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v8i2.45102

Abstract

This study aims to determine and analyze the influence of the Work Environment and Work Motivation on the Performance of SD Alam Baiturrahman Bontang Teachers. The type of research used in this study is quantitative. The data analysis method used is multiple linear regression. The population in this study were SD Alam Baiturrahman Bontang Teachers, the number of samples in this study was 30 teachers. Based on the results of hypothesis testing in this study, the Work Environment variable does not affect the Performance of SD Alam Baiturrahman Bontang Teachers, while the Work Motivation variable affects the Performance of SD Alam Baiturrahman Bontang Teachers. Simultaneously or together, the Work Environment and Work Motivation variables affect the Performance of SD Alam Baiturrahman Bontang Teachers. The determination coefficient (R2) value is 0.406 or 40.6%. This shows that the work environment and work motivation are able to explain 40.6% of teacher performance. While the remaining 59.4% is influenced by other variables not examined in this study.
Co-Authors Aini, Mutiara Qurrota Akbar, Muhammad Ilham Anggraeni, Dita Dahlia, Azura Dana, I Made Asmara Dutho Suh Utomo Elviani, Rafifah Nur Erniati Erniati Gunawan, Sahrul Gusti, Nastiti Caket Ibrahim, Muhammad Rivani Isharyani, Muriani Emelda Islamiyah Islamiyah, Islamiyah La Ode Ahmad Safar Tosungku, La Ode Ahmad Safar Lina Dianati Fathimahhayati, Lina Dianati Lumenta, Karine Nathania M Husni Thamrin, M Husni Marisa Khairina, Dyna Meicahayanti, Ika Mohamad Mustajib, Mohamad Mujahidin, Umar Shiddiq Nata, Aldi Nugroho, Searphin Prayogi, Restu Ramadhani, Asliyah Rizki Safar T, La Ode Ahmad Safar Tosungku, La Ode Ahmad Simanjuntak, Fena Marthina Sitania, Farida Djumiati Surya, Berlian Octaviani Susanto, Gladis Permatasari Syahrir, Faisal Tahir, Ade Putra Theresia Amelia Pawitra Tongsuku, La Ode Ahmad Safar Utomo, Dhuto Suh Wahyuda, Wahyuda Wahyuni, Tsania Widiastuti, Nova Wijaya, Muhammad Farhanuddin Yudi Sukmono, Yudi Yusfitrida, Yusfitrida Yusfitrida