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Journal : Industrial Management and Engineering Journal

Analisis Kepuasan Pengunjung Terhadap Kualitas Pelayanan Dengan Metode Customer Satisfaction Index (CSI) Dan Importance Performance Analysis (IPA): (Studi Kasus : Wisata Jatiwangi Park Dan Goa Djoyokusumo) Anam, Khoirul; Wirawan, Novi Hendra; Kalista, Anggia; Anggraini, Susanti Dhini
IMEJ (Jurnal Teknik dan Managemen Industri) Vol 1 No 1 (2022)
Publisher : Universitas PGRI Ronggolawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55719/imej.v1i1.556

Abstract

During the Covid-19 pandemic all countries in the world experienced difficulties, including Indonesia. A pandemic that hit the world has given a big change, especially tourism. Tuban Regency has many natural tourist attractions that present the charm of beauty. One of them is the tourist attraction Jatiwangi Park and Goa Djoyokusumo. In July 2021, the number of tourist visitors to Jatiwangi Park and Goa Djoyokusumo experienced a very drastic decline due to the PPKM for 3 months. To maximize income in the new normal era, it is necessary to carry out a human resource development program. One way is to know the satisfaction of visitors to the quality of service. Analysis that can be used to determine visitor satisfaction is the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA). Based on the results of research that has been conducted on Jatiwangi Park and Goa Djoyokusumo tours, the conclusions obtained are as follows: a) Based on the results of the level of satisfaction and the level of importance of the Tangible, Reliability, Responsive, Assurance and Empathy dimensions, the interpretation of very satisfied ranges from 83.57% - 88.53% and the calculation of the Customer Satisfaction Index has an interpretation satisfaction level with an average of 86.90% showing very satisfied results. b) There are 2 attributes that need to improve the quality of service, namely opening and closing hours on time, there are adequate handwashing facilities and soap.
Pengembangan Kursi Laboratorium Komputer Teknik Industri Dengan Metode Pendekatan Ergonomi Suwanto; Wibowo, Moh. Muhyidin Agus; Kalista, Anggia; Sanjaya, Krishna Tri
IMEJ (Jurnal Teknik dan Managemen Industri) Vol 1 No 1 (2022)
Publisher : Universitas PGRI Ronggolawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55719/imej.v1i1.558

Abstract

Static activity and dynamic activity are used as the basis for measuring body size. Ergonomics related to the dimensions of the human body is anthropometry. Anthropometry is needed as a guide in the implementation of adjusting the sizes of work equipment and tools, furniture, clothing, and all equipment that is directly related to humans. Anthropometry is related to measuring the state and physical characteristics of humans from the size of the head, hands, body, hips, to feet. The measurement data is used as a reference for product development according to user needs. Industrial Engineering UNIVERSITY OF PGRI RONGGOLAWE TUBAN (UNIROW) has a computer laboratory with a class area of 99 m², with a capacity of 60 students. One of the computer lab facilities is a laboratory chair that is currently used in the Industrial Engineering computer laboratory at the University of PGRI Ronggolawe Unirow Tuban. It is a chair with an iron frame, a seat mat, and a backrest. The dimensions of the lab chair used today have a chair leg height of 50 cm, a seat width of 50 cm, a backrest height of 60 cm.
Penerapan Metode Six Sigma Untuk Mengurangi Jumlah Defect Pada Proses Cetak Majalah Di Percetakan UD. Ajib Jaya Sahid, Umar; Kalista, Anggia; Wirawan, Novi Hendra; Anggraini, Susanti Dhini
IMEJ (Jurnal Teknik dan Managemen Industri) Vol 1 No 1 (2022)
Publisher : Universitas PGRI Ronggolawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55719/imej.v1i1.571

Abstract

The existence of competition among products tighter this requires every employer to provide the best for its customers. Quality assurance is one that must be met by the employer and given to the customer. Including the quality of magazine printing. Motorola Six Sigma is a method or technique of dramatic Improved quality control applied by the company Motorola, which is a new breakthrough in the field of quality management to the target 3.4 failures per million opportunities. This research was conducted at UD. Ajib Jaya, a company engaged in printing and screen printing. By using the six sigma method can be seen that the DPMO (defects per million opportunities) of disability and magazine print production process sigma achievement that has not been consistent, ie 3368.12 4.21 DPMO and sigma capability. Implementation of six sigma quality improvement on this study it can be concluded that there are three types of defects with the most potential are: mold mbleber 42,5%, 33,7% and double writing paper folded 18,7%
Analisis Beban Kerja Fisik dan Mental pada Karyawan Produksi Es Balok Menggunakan Metode Job Strain Index (JSI) dan Metode Nasa-TLX Masrikan, Muhammad; Sanjaya, Krishna Tri; Kalista, Anggia; Wicaksono, Nanang; Suwardana, Hendra
IMEJ (Jurnal Teknik dan Managemen Industri) Vol 1 No 1 (2022)
Publisher : Universitas PGRI Ronggolawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55719/imej.v1i1.578

Abstract

Factory production areas have a high workload for employees. Problems that exist in the company such as workers who have the risk of physical injury from being hit by large and heavy blocks of ice that have the potential to fall on the workers' feet and musculoskeletal. Mental burden that can arise because workers have to pursue the company's production targets. The purpose of this study is to analyze the physical and mental burden on workers and how to reduce the physical workload and high mental burden on workers. The object of research taken at PT. X, there are 15 employees who produce ice blocks. The analysis was carried out using two methods, namely the Job Strain Index (JSI) method and the NASA-TLX method. The results obtained were dangerous physical loads on all loading and unloading workers and for mental loads, they found that Dwi Ahmad S had a heavy mental burden, and Adam Sunoto, Bahar Kusni, Lasujji, Rio Kiki Darno S, Bisri Mustofa, Duraji, warjono, aris widodo have a moderate mental load. Suggestions are given to the loading power of ice blocks that have dangerous physical loads and heavy or moderate mental loads, by providing suggestions for improvements to each variable assessed on the JSI and NASA-TLX methods.
Analisis Penilaian Kinerja Program Keselamatan dan Kesehatan Kerja (K3) Untuk Upaya Penurunan Kecelakaan Kerja Pada Karyawan Akibat Kerja Dengan Metode Statistik Kecelakaan Kerja di PT Swabina Gatra Alifia, Nurmalita; Wirawan, Novi Hendra; Kalista, Anggia
IMEJ (Jurnal Teknik dan Managemen Industri) Vol 1 No 2 (2023)
Publisher : Universitas PGRI Ronggolawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55719/imej.v1i2.807

Abstract

PT. Swabina Gatra merupakan perusahaan di bidang penyalur ketenaga kerja ke perusahaan. Bersangkutan dengan masalah perlindungan tenaga kerja terhadap kecelakaan kerja. Kecelakaan terjadi dikarena hubungan resiko suatu pekerjaan. Tujuan penelitian adalah menghitung kecelakaan kerja dengan menggunakan metode statistik kecelakan kerja. Selain itu untuk pengaruh Keselamatan dan Kesehatan Kerja (K3) terhadap kinerja karyawan di PT. Swabina Gatra. Metode dalam penelitian ini menggunakan statistik kecelakaan kerja meliputi incident rate, frequency rate, severty rate, average time lost dan safe T-score. Dari hasil penelitian ini dari perhitungan statistik kecelakaan kerja didapatkan nilai incident rate pada tahun 2020 mengalami peningkatan di tahun 2021, dari perhitungan frequency rate pada tahun 2020 mengalami peningkatan tahun 2021, severty rate pada tahun 2020 mengalami peningkatan tahun 2021, average time lost rate pada tahun 2020 mengalami peningkatan tahun 2021, sedangkan safe T- score tahun 2020 ke tahun 2021 mengalami penurunan. Hasil variabel Kesehatan Kerja dan Keselamatan Kerja secara simultan mempunyai pengaruh yang signifikan terhadap kinerja karyawan. Berdasarkan hasil tersebut disimpulkan bahwa variabel Keselamatan Kerja (X1) mempunyai pengaruh signifikan terhadap Kinerja Karyawan (Y) dan variabel Kesehatan Kerja (X2) tidak mempunyai pengaruh signifikan terhadap Kinerja Karyawan (Y). hasil penelitian variabel keselamatan lebih dominan berpengaruh terhadap kinerja karyawan pada PT. Swabina Gatra.
Analisa Kepuasan Peserta Pelatihan di BLKI Kabupaten Tuban Menggunakan Metode Importance Performance Analysis (IPA) Yulianto, Imron; Anggraini, Susanti Dhini; Kalista, Anggia
IMEJ (Jurnal Teknik dan Managemen Industri) Vol 1 No 2 (2023)
Publisher : Universitas PGRI Ronggolawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55719/imej.v1i2.809

Abstract

Tuban Regency has one of the Indonesian Vocational Training Centers (Balai Latihan Kerja Indonesia or BLKI) which serves as a platform to enhance soft skills and skills in various technical fields such as automotive engineering, welding, agricultural or fisheries processing, woodworking, information and communication technology, sewing, graphic design or DrafterCad, electrical engineering, creative industries, culinary arts, and CNC manufacturing. The purpose of this research is to determine the partial influence of trainees' satisfaction at the BLKI Tuban Regency. In this study, the researcher uses the Importance Performance Analysis (IPA) method to determine the magnitude of the participants' satisfaction index and analyze the attributes that require further attention to improve trainee satisfaction. The research instrument employs a questionnaire distributed to 30 respondents of the 2022 first batch CNC manufacturing and Draft Cad programs. Customer satisfaction is measured using 5 dimensions, namely tangible, reliability, responsiveness, assurance, and empathy. The data obtained from the 30 respondents are then processed using SPSS 16 software, and the validity test is deemed valid with an r-table of 0.361. The results of the reliability test show a Cronbach's alpha of 0.947, which indicates reliability.The findings of this research fall into quadrant III, indicating low priority and the need for further improvement in its implementation. The attributes within quadrant III include; Clean and fragrant toilets, Comfortable Waiting Rooms and Registration Areas, Availability of Handwashing Facilities, and Food Menu Suitability and Variability. Kabupaten Tuban memiliki salah satu Balai Latihan Kerja Indonesia (BLKI) yang merupakan wadah mengasah soft skill, keterampilan meliputi kejuruuan otomotif, teknik pengelasan, pengolahan hasil pertanian atau perikanan, woodworking, informasi dan komunikasi, menjahit, design grafis atau DrafterCad, teknik listrik, industri kreatif, tata boga dan mesin CNC manufaktur. Tujuan penelitian ini adalah mengetahui pengaruh secara parsial kepuasan peserta pelatihan di BLKI Kabupaten Tuban. Dalam penelitian ini peneliti menggunakan metode Importance Performance Analysis (IPA) melalui pendekatan dapat diketahui besaran indeks kepuasan peserta sekaligus analisa mengenai atribut yang membutuhkan penanganan lebih lanjut guna meningkatkan kepuasan peserta pelatihan. Instrument penelitian ini menggunakan kuisioner yang dibagikan kepada 30 responden program CNC manufaktur dan draftercad angkatan pertama tahun 2022. Untuk mengukur kualitas kepuasan pelanggan dengan menggunakan 5 dimensi yaitu bukti fisik (Tangible), kendalan (Reabilitiy), ketanggapan (Responsiveness), jaminan (Assurance), dan empati (Emphaty). Data yang diperoleh dari 30 responden selanjutnya diolah menggunakan software SPSS 16 sehingga uji validitas dinyatakan valid dengan r tabel 0,361. Dari hasil uji reliabilitas didapat hasil cronbach alpha 0,947 yang berarti reliable. Hasil penelitian ini pada kuadran III yaitu prioritas rendah dan perlu ditingkatkan lagi pelaksanaanya, atribut dalam kuadran III antara lain ; Toilet yang bersih dan wangi, Ruang Tunggu Dan Ruang Pendaftaran Yang Nyaman, Terdapat Tempat Cuci Tangan dan Kesesuaian Menu Makanan Dan Variatif.
Desain Eksperimen Komposisi Pembuatan Cat Tembok Emulsi dengan Limbah Kapur Tohor (CaO) PT Petro Jubung Abadi dengan Menggunakan Metode Taguchi Damayanti, Aulia Sofi; Kalista, Anggia; Nuruddin, Abdul Wahid; Anggraini, Susanti Dhini
IMEJ (Jurnal Teknik dan Managemen Industri) Vol 2 No 1 (2023)
Publisher : Universitas PGRI Ronggolawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55719/imej.v2i2.994

Abstract

There is a large amount of potential for limestone content in Tuban Regency, so the use of calcium oxide (CaO) as a raw material for emulsion wall paint is quite potential to be studied. Efforts were made in this study to determine the effect of the concentration of quicklime (CaO) as a filler, the effect of the concentration of polyvinylacetate (PVA) as a binder, the effect of the concentration of titanium dioxide (TiO2) as a coloring agent (pigment), and the effect of the concentration of sodium tripolyphosphate (STPP) as an emulsifier (emulsifier) ​​on the quality of the resulting emulsion wall paint. The results showed that the optimal composition for testing the water content of wall paints was 50 grams of calcium oxide (CaO), 50 grams of polyvinylacetate (PVA), 4 grams of titanium dioxide (TiO2), and 10 grams of sodium tripolyphosphate (STPP). Based on the value of the Setting Level test for the water content value, the value for the A1 (CaO 50 grams) level setting is 43,2% water content, the B3 (PVA 50 grams) level setting is 45,4% water content, the C1 (TiO2 4 grams) level setting is 41,8% water content, and the D1 (STPP 10 grams) level setting with a water content value of 54,5%. From  this composition, optimal comfirmation was obtained, namely 46,2%   Banyaknya potensi kandungan batu kapur yang ada di Kabupaten Tuban maka penggunaan kapur tohor (CaO) sebagai bahan baku cat tembok emulsi cukup potensial untuk diteliti. Usaha yang dilakukan pada penelitian ini untuk mengetahui pengaruh konsentrasi kapur tohor (CaO) sebagai bahan pengisi (filler), pengaruh konsentrasi polyvinylacetate (PVA) sebagai bahan pengikat (binder), pengaruh konsentrasi titanium dioksida (TiO2) sebagai bahan pewarna (pigmen), dan pengaruh konsentrasi sodium tripolyphosphate (STPP) sebagai bahan pengemulsi (emulsifer) terhadap kualitas cat tembok emulsi yang dihasilkan. Hasil penelitian menunjukkan bahwa komposisi optimal uji kadar air pada cat tembok adalah dengan kapur tohor (CaO 50 gram), polyvinylacetate (PVA) 50 gram, titanium dioksida (TiO2) 4 gram dan sodiumtripolyphosphate (STPP) 10 gram. Berdasarkan nilai Setting Level uji nilai kadar air diperoleh nilai setting level A1 (CaO 50 gram) dengan nilai kadar air 43,2%, setting level B3 (PVA 50 gram) dengan nilai kadar air 45,4%, setting level C1 (TiO2 4 gram) dengan nilai kadar air 41,8%, dan setting level D1 (STPP 10 gram) dengan nilai kadar air 54,5%. Dari komposisi tersebut diperoleh konfirmasi optimal yaitu 46,2%. 
Desain Eksperimen Pembuatan Wood Pellet King Grass Dengan Menggunakan Metode Taguchi Nur Fahlevi, Al Feryza; Kalista, Anggia; Nuruddin, Abdul Wahid; Anggraini, Susanti Dhini
IMEJ (Jurnal Teknik dan Managemen Industri) Vol 2 No 1 (2023)
Publisher : Universitas PGRI Ronggolawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55719/imej.v2i2.1031

Abstract

Wood pellets are an alternative fuel made from wood waste, and plantations are one of the environmentally friendly renewable fuels that have a cylindrical and hard shape, this is one of the energy conversions where the process of changing the form of energy from wood waste and plantations whose size is random is converted into a cylindrical pellet form. This study was conducted to determine the impact of rising fuel prices on fuel usage patterns. To determine the quality of wood pellets, researchers used the right factors and composition in making wood pellets to get the best quality results according to the Indonesian National Standard (SNI) with number 8021: 2014 as a parameter for making wood pellets using the Tauchi method.   Wood pellet merupakan alternatif bahan bakar yang terbuat dari limbah kayu, dan perkebunan merupakan salah satu bahan bakar terbarukan yang ramah lingkungan memiliki bentuk silinder dan keras, ini merupakan salah satu konversi energi dimana proses perubahan bentuk energi dari limbah kayu dan perkebunan yang ukurannya acak dirubah menjadi bentuk pellet silinder. Pengabdian ini dilakukan untuk menentukan dampak kenaikan harga bahan bakar terhadap pola penggunaan bahan bakar. Untuk mengetahui kualitas wood pellet peneliti menggunakan faktor dan komposisi yang tepat dalam pembuatan wood pellet untuk mendapatkan hasil kualitas terbaik sesuai Standar Nasional Indonesia (SNI) dengan nomor 8021:2014 sebagai parameter pembuatan wood pellet dengan menggunakan metode Tauchi. Dari hasil penelitian didapatkan bahwa dari ketiga hasil pegujian kadar air, kadar abu, dan nilai kalor komposisi faktor dan level yang paling mendekati adalah serbuk king grass 70%, serbuk sekam padi 15%, perekat kanji 5% dan lama waktu pengeringan sebesar 45%
Perancangan Desain Pengembangan Kemasan Keripik Singkong Mbak Sum Desa Ngawun Parengan Menggunakan Metode Kansei Engineering Putri, Nidya Arindi; Kalista, Anggia; Wibowo, Moh. Muhyidin Agus; Anggraini, Susanti Dhini
IMEJ (Jurnal Teknik dan Managemen Industri) Vol 2 No 2 (2024)
Publisher : Universitas PGRI Ronggolawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55719/imej.v3i1.1303

Abstract

Industry in Indonesia has experienced a lot of progress, one of which is driven by policies in the small industrial sectors. The case study in this research is the "Mbak Sum" cassava chips UKM located in Krajan Hamlet, Ngawun Village, Parengan District. The packaging of the "Mbak Sum" cassava chips is still quite simple. So, in order to expand marketing and develop sales of cassava chips, this research was carried out to create packaging for cassava chips. The method used is the Kansei Engineering method which is able to process words chosen by consumers as something they want from the product into design specifications for the product. Data collection in this research was obtained from interviews, related journal literature and surveys of several snack products to serve as references. The data obtained was then compiled into a closed questionnaire using a Likert scale consisting of 5 importance scales. The conclusion from this research is that the percentage level of importance is obtained, namely 3 attributes with an importance level of "Quite Important", 53 attributes with an importance level of "Important" and 3 attributes with an importance level of "Very Important". Because the percentage results that are "Important" are 53 attributes with the total percentage being 3,626.7, divided by the number of attributes that are important, namely 53 attributes, the average is found to be 68.43. So, in order to define attributes that have an importance level of "Important", by looking at the percentage of the attribute, if the percentage value is above 68.43 then the attribute must be used and if it is below 68.43 then the attribute does not have to be used or is in accordance with the designer's needs.   Perindustrian di Indonesia telah mengalami begitu banyak kemajuan, salah satunya didorong oleh adanya kebijakan dari sektor-sektor industri kecil. Studi kasus dalam penelitian ini adalah UKM keripik singkong “Mbak Sum” yang berada di Dusun Krajan, Desa Ngawun, Kecamatan Parengan.. Kemasan keripik singkong “Mbak Sum” masih cukup sederhana. Sehingga, demi memperluas pemasaran dan berkembangnya penjualan keripik singkong tersebut, maka dilakukan penelitian ini untuk membuat kemasan keripik singkong. Metode yang digunakan adalah metode Kansei Engineering yang mampu mengolah kata yang dipilih oleh konsumen sebagai sesuatu yang diinginkan dari produk menjadi spesifikasi desain dari produk. Pengumpulan data pada penelitian ini didapatkan dari wawancara, literatur jurnal terkait dan survey beberapa produk makanan ringan untuk dijadikan sebagai referensi. Data yang diperoleh kemudian disusun menjadi kuesioner tertutup dengan menggunakan skala Likert yang terdiri dari 5 skala kepentingan. Kesimpulan dari penelitian ini diperoleh persentase tingkat kepentingan, yaitu 3 atribut dengan tingkat kepentingan “Cukup Penting”, 53 atribut dengan tingkat kepentingan “Penting” dan 3 atribut dengan tingkat kepentingan “Sangat Penting”. Karena hasil persentase yang bernilai “Penting” adalah sebanyak 53 atribut dengan jumlah keseluruhan persentasenya adalah 3.626,7, dibagi dengan banyaknya atribut yang bernilai penting yaitu 53 butir atribut, sehingga ditemukan rata-rata yaitu 68,43. Jadi, demi memberi batasan atribut yang memiliki tingkat kepentingan “Penting”, adalah dengan melihat persentase atributnya, apabila nilai persentasediatas 68,43 maka atribut wajib digunakan dan apabila di bawah 68,43 maka atribut tidak wajib digunakan atau sesuai dengan kebutuhan dari perancang.
ANALISIS EFEKTIVITAS MESIN PRODUKSI KALSIUM DI PT. ABC MENGGUNAKAN METODE OVERALL EQUIPMENT EFFECTIVENESS (OEE) Yahya, Amirrudin; Nuruddin, Abdul Wahid; Kalista, Anggia; Az-zahro, Sholihah
IMEJ (Jurnal Teknik dan Managemen Industri) Vol 3 No 1 (2024): Desember 2024
Publisher : Universitas PGRI Ronggolawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55719/imej.v3i1.1616

Abstract

Proses produksi di industri sangat bergantung pada perawatan dan ketersediaan mesin, yang berdampak pada efektivitas dan produktivitas. Penelitian ini bertujuan untuk mengevaluasi efektivitas mesin produksi kalsium di PT. ABC menggunakan metode Overall Equipment Effectiveness (OEE) serta mengidentifikasi faktor-faktor yang mempengaruhi kinerja mesin melalui analisis Six Big Losses. Hasil analisis menunjukkan bahwa nilai rata-rata OEE selama periode Januari hingga Maret 2023 adalah 49,24%, dengan nilai tertinggi 52,76% dan terendah 47,07%. Faktor terbesar yang berkontribusi terhadap rendahnya nilai OEE adalah Reduced Speed Losses, yang mencapai rata-rata 17,00%. Temuan ini mengindikasikan perlunya langkah-langkah pemeliharaan yang lebih efektif dan perhatian khusus pada proses yang berdampak pada kinerja mesin. Penelitian ini diharapkan dapat menjadi acuan bagi peningkatan efektivitas mesin di industri manufaktur.