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Abror, Dhimam
Universitas Dr Soetomo
Religion Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Internal Communication Patterns in Improving Employee Performance in Macro Planning: Pola Komunikasi Internal dalam Meningkatkan Kinerja Pegawai Bidang Perencanaan Makro Fenelon Howay; Zulaikha Zulaikha; Dhimam Abror
Indonesian Journal of Innovation Multidisipliner Research Vol. 3 No. 1 (2025): Januari - Maret
Publisher : Institute of Advanced Knowledge and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijim.v3i1.306

Abstract

This study aims to analyze the communication patterns applied in the Macro Planning Division of BAPPERIDA, West Papua Province to improve the effectiveness of internal communication. This study uses a descriptive qualitative approach that focuses on understanding employee behavior, perceptions, and motivations in the context of the organization. The subjects of the study consisted of employees in the Macro Planning Division of BAPPERIDA who were selected through purposive sampling based on their competencies and roles. Data collection was carried out through in-depth interviews, direct observation, and documentation studies. The results of the study indicate that internal communication in the Macro Planning Division of BAPPERIDA is running well, which is reflected in the improvement of work quality, punctuality, initiative, ability, and smooth interaction between leaders and staff. Employees have completed planning tasks, such as RKPD, RAP, and RPJMD, although there are some minor obstacles faced. Supporting factors for employee performance include discipline, understanding of tasks, and punctuality in completing work. In addition, the leadership communication approach that emphasizes good coordination and active problem-solving also facilitates task completion. This study concludes that effective communication is an important factor in achieving organizational success, with no significant obstacles found thanks to established internal communication practices. These findings underscore the importance of effective communication in optimizing organizational performance, increasing employee productivity, and creating more solid working relationships within the organization.
Framing Berita tentang Penggunaan AI dalam Operasional Jaringan Indosat Ooredoo Hutchison: Studi Kasus Media Online Prio Sasongko; Nurannafi Farni Syam Maella; Harliantara Harliantara; Dhimam Abror
Indonesian Journal of Innovation Multidisipliner Research Vol. 3 No. 1 (2025): Januari - Maret
Publisher : Institute of Advanced Knowledge and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijim.v3i1.325

Abstract

Perkembangan kecerdasan buatan (AI) telah membuka peluang baru dalam berbagai aspek operasional dan komunikasi perusahaan, termasuk di industri telekomunikasi. Indosat Ooredoo Hutchison (IOH) sebagai salah satu pemain utama di sektor ini memanfaatkan AI untuk meningkatkan efektivitas komunikasi korporat dan operasional jaringannya. Penelitian ini menganalisis bagaimana AI digunakan dalam framing berita mengenai IOH di media online. Metode yang digunakan dalam penelitian ini meliputi analisis framing terhadap pemberitaan media online serta analisis sentimen publik mengenai penggunaan AI oleh IOH. Data dikumpulkan dari berbagai sumber media digital dan dianalisis menggunakan teknik kualitatif. Hasil penelitian menunjukkan bahwa media online cenderung membingkai AI sebagai inovasi positif yang meningkatkan efisiensi dan transparansi komunikasi perusahaan. Selain itu, analisis sentimen publik mengungkap bahwa mayoritas opini masyarakat terhadap implementasi AI oleh IOH bersifat positif, terutama dalam meningkatkan layanan pelanggan dan personalisasi konten digital. Implementasi AI juga terbukti meningkatkan Share of Voice (SoV) perusahaan di ranah digital melalui strategi komunikasi yang lebih relevan dan menarik bagi audiens. Dengan demikian, AI memberikan manfaat yang signifikan dalam optimasi strategi komunikasi dan distribusi informasi perusahaan. Dengan pemanfaatan AI yang strategis, IOH dapat memperkuat citra merek, meningkatkan keterlibatan digital, serta mempertahankan daya saingnya di industri telekomunikasi yang semakin kompetitif. Oleh karena itu, perusahaan perlu terus mengembangkan inovasi AI agar tetap relevan dengan kebutuhan pasar dan ekspektasi pelanggan.
Internal Communication Patterns in Improving Employee Performance in Macro Planning: Pola Komunikasi Internal dalam Meningkatkan Kinerja Pegawai Bidang Perencanaan Makro Fenelon Howay; Zulaikha Zulaikha; Dhimam Abror
Indonesian Journal of Innovation Multidisipliner Research Vol. 3 No. 1 (2025): Januari - Maret
Publisher : Institute of Advanced Knowledge and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijim.v3i1.306

Abstract

This study aims to analyze the communication patterns applied in the Macro Planning Division of BAPPERIDA, West Papua Province to improve the effectiveness of internal communication. This study uses a descriptive qualitative approach that focuses on understanding employee behavior, perceptions, and motivations in the context of the organization. The subjects of the study consisted of employees in the Macro Planning Division of BAPPERIDA who were selected through purposive sampling based on their competencies and roles. Data collection was carried out through in-depth interviews, direct observation, and documentation studies. The results of the study indicate that internal communication in the Macro Planning Division of BAPPERIDA is running well, which is reflected in the improvement of work quality, punctuality, initiative, ability, and smooth interaction between leaders and staff. Employees have completed planning tasks, such as RKPD, RAP, and RPJMD, although there are some minor obstacles faced. Supporting factors for employee performance include discipline, understanding of tasks, and punctuality in completing work. In addition, the leadership communication approach that emphasizes good coordination and active problem-solving also facilitates task completion. This study concludes that effective communication is an important factor in achieving organizational success, with no significant obstacles found thanks to established internal communication practices. These findings underscore the importance of effective communication in optimizing organizational performance, increasing employee productivity, and creating more solid working relationships within the organization.
Framing Berita tentang Penggunaan AI dalam Operasional Jaringan Indosat Ooredoo Hutchison: Studi Kasus Media Online Prio Sasongko; Nurannafi Farni Syam Maella; Harliantara Harliantara; Dhimam Abror
Indonesian Journal of Innovation Multidisipliner Research Vol. 3 No. 1 (2025): Januari - Maret
Publisher : Institute of Advanced Knowledge and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijim.v3i1.325

Abstract

Perkembangan kecerdasan buatan (AI) telah membuka peluang baru dalam berbagai aspek operasional dan komunikasi perusahaan, termasuk di industri telekomunikasi. Indosat Ooredoo Hutchison (IOH) sebagai salah satu pemain utama di sektor ini memanfaatkan AI untuk meningkatkan efektivitas komunikasi korporat dan operasional jaringannya. Penelitian ini menganalisis bagaimana AI digunakan dalam framing berita mengenai IOH di media online. Metode yang digunakan dalam penelitian ini meliputi analisis framing terhadap pemberitaan media online serta analisis sentimen publik mengenai penggunaan AI oleh IOH. Data dikumpulkan dari berbagai sumber media digital dan dianalisis menggunakan teknik kualitatif. Hasil penelitian menunjukkan bahwa media online cenderung membingkai AI sebagai inovasi positif yang meningkatkan efisiensi dan transparansi komunikasi perusahaan. Selain itu, analisis sentimen publik mengungkap bahwa mayoritas opini masyarakat terhadap implementasi AI oleh IOH bersifat positif, terutama dalam meningkatkan layanan pelanggan dan personalisasi konten digital. Implementasi AI juga terbukti meningkatkan Share of Voice (SoV) perusahaan di ranah digital melalui strategi komunikasi yang lebih relevan dan menarik bagi audiens. Dengan demikian, AI memberikan manfaat yang signifikan dalam optimasi strategi komunikasi dan distribusi informasi perusahaan. Dengan pemanfaatan AI yang strategis, IOH dapat memperkuat citra merek, meningkatkan keterlibatan digital, serta mempertahankan daya saingnya di industri telekomunikasi yang semakin kompetitif. Oleh karena itu, perusahaan perlu terus mengembangkan inovasi AI agar tetap relevan dengan kebutuhan pasar dan ekspektasi pelanggan.
Co-Authors Alda Raharja Arsa Widitiarsa Utoyo Budi Santoso Chen, Lu Hui Damayanti, Tarisa Alfira Fenelon Howay Harliantara Harliantara Husni Mubarok Islami, Syafira nur Juliadi, Rismi Junaedi, Ari Mardianta, Pradana Tera Norhusin, David Nur’annafi Farni Syam Maella Prawiradiredja, Sanhari Prio Sasongko Redi Panuju, Redi Setya, Widya Desari Sufa, Siska Armawati Syam Maella, Nur’annafi Farni Umar, Marwa Zulaikha Zulaikha Zulaikha Zulaikha