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All Journal Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics INTERNATIONAL JOURNAL OF SOCIAL, POLICY AND LAW (IJOSPL) Jurnal Manajemen Retail Indonesia (JMARI) Universal Journal of Science and Technology Enrichment: Journal of Multidisciplinary Research and Development
Hia, Era Era
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Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Social Sciences

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The Influence of Employee Professionalism and Service Quality on Player (Golfer) Satisfaction at Imperial Golf Club Lippo Village Karawaci Sinaga, Noptika Lesrini Br; Hia, Era Era; Setiawan, Temmy
IJOSPOL - International Journal of Social, Policy and Law Vol. 7 No. 3 (2026): June 2026
Publisher : IJOSPOL - International Journal of Social, Policy and Law

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.8888/ijospol.v7i3.281

Abstract

Amidst the intense competition in the golf industry in Tangerang, this study highlights the importance of service quality and employee professionalism in creating customer satisfaction and loyalty as a source of company profits.The Concept of Professionalism (Martin Jr. in Kurniawan, 2020) Reliability in carrying out tasks with good quality and simple procedures. Measured through four dimensions: Equality, Equity, Loyalty, and Accountability. Service Quality Concept (Parasuraman & Berry in Ratminto & Atik, 2018) - A dynamic condition that meets or exceeds customer expectations. Measured through 5 dimensions: Tangible (physical evidence), Reliability, Responsiveness, Assurance, and Empathy. Customer Satisfaction (Kotler & Keller, 2016) - The comparison of product/service performance with expectations. Measured through 5 indicators: Loyalty, Repurchase, Recommendation, Willingness to pay more, and Feedback.This research uses a descriptive quantitative case study method which is carried out by comparing the opinions of respondents who were recorded by distributing questionnaires to 93 respondents consisting of golf players. The analysis method uses SPSS version 25 for windows.The results of the study found: (1) A 49.4% partial or individual influence of Employee Professionalism to Player Satisfaction at Imperial Golf Club Lippo Karawaci. 47.5% influence of Service Quality to Player (Golfer) Satisfaction at Imperial Golf Club Lippo Village Karawaci. 61.7% influence of Employee Professionalism and Service Quality simultaneously or together to Player (Golfer) Satisfaction at Imperial Golf Club Lippo Village Karawaci.
The Influence of Leadership and Organizational Culture on Employee Performance at PT. Pangan Mitra Bahtera Adintya, Salsabila; Hia, Era Era; Setiawan, Temmy
IJOSPOL - International Journal of Social, Policy and Law Vol. 7 No. 3 (2026): June 2026
Publisher : IJOSPOL - International Journal of Social, Policy and Law

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.8888/ijospol.v7i3.290

Abstract

This study aims to analyze the influence of leadership and organizational culture on employee performance at PT. Pangan Mitra Bahtera. This study uses a quantitative approach with a population of 35 people and a final sample of 32 respondents. Data analysis was conducted using validity tests, reliability tests, normality tests (Kolmogorov-Smirnov), and multiple linear regression analysis using SPSS V.25 software. The results of this study indicate that, partially, Leadership (X1) has a positive and significant effect on employee performance of 35.5% (t-calculated 3.883 > t-table 1.699). Organizational culture also has a positive and significant effect of 70.1% (t-calculated 8.651 > t-table 1.699). Simultaneously, leadership and organizational culture have a significant effect on employee performance with an F-calculated value of 86.858 > F-table 4.18 and a significance level of 0.000 < 0.05. The coefficient of determination value of 87.56% indicates a very strong contribution from both variables to employee performance at the company. It is concluded that strengthening leadership styles and fostering a conducive organizational culture are crucial for improving employee performance and productivity.
The Influence of Teacher Leadership and Classroom Management Skills on the Learning Behavior of Grade VI Students at Serdang State Elementary School Nurhadijah, Lidia; Hia, Era Era; Setiawan, Temmy
IJOSPOL - International Journal of Social, Policy and Law Vol. 7 No. 3 (2026): June 2026
Publisher : IJOSPOL - International Journal of Social, Policy and Law

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.8888/ijospol.v7i3.296

Abstract

This study aims to determine the effect of teacher leadership and classroom management skills on the learning behavior of sixth-grade students at Serdang Wetan Public Elementary School, both partially and simultaneously. This study used a quantitative approach with a survey method. The population in this study was all sixth-grade students at Serdang Wetan Public Elementary School, totaling 30 students, who were also used as research samples using a non-probability sampling technique. The data collection technique was carried out by distributing questionnaires to respondents. The data analysis technique used was multiple linear regression analysis with the help of the SPSS 24 program. Data validity was tested through the t-test (partial) and F-test (simultaneous). The results of the study indicate that (1) partially, teacher leadership has a positive and significant effect on the learning behavior of sixth-grade students at Serdang Wetan Public Elementary School, (2) partially, classroom management skills have a positive and significant effect on student learning behavior, (3) simultaneously, teacher leadership and classroom management skills have a positive and significant effect on student learning behavior. Based on these results, it can be concluded that teacher leadership and classroom management skills, both partially and simultaneously, have a significant effect on the learning behavior of sixth-grade students at Serdang Wetan Public Elementary School
Co-Authors Abdul Hayat Adintya, Salsabila Afiah, Tia Anggara, Yosep Annisa, Ufairotul Azahra, Alyssa Aulia Djafri, Novi Effendy, Khasan Fadillah, Deva Tri Fikri, Muhammad Ainul Giandari Maulani, Giandari Gulo, Nitema Irma Rahmawati Mardiani, Eri Maryani, Dedeh Meri Mayang Sari Mulyati Mulyati Nasri, Rifzaldi Nurhadijah, Lidia Nusantoro, Hardjanto Occe Luciana, Occe Prabowo, Hadi Purnomo, Andri Cahyo Raden Mohamad Herdian Bhakti Sinaga, Noptika Lesrini Br Suharto Suharto Takismen, Takismen Temmy Setiawan, Temmy Tusyadyah, Dyna Halimah Yansya, Geri