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All Journal Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics INTERNATIONAL JOURNAL OF SOCIAL, POLICY AND LAW (IJOSPL) Jurnal Manajemen Retail Indonesia (JMARI) Universal Journal of Science and Technology Enrichment: Journal of Multidisciplinary Research and Development
Hia, Era Era
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Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Social Sciences

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The Influence of Employee Professionalism and Service Quality on Player (Golfer) Satisfaction at Imperial Golf Club Lippo Village Karawaci Sinaga, Noptika Lesrini Br; Hia, Era Era; Setiawan, Temmy
IJOSPOL - International Journal of Social, Policy and Law Vol. 7 No. 3 (2026): June 2026
Publisher : IJOSPOL - International Journal of Social, Policy and Law

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.8888/ijospol.v7i3.281

Abstract

Amidst the intense competition in the golf industry in Tangerang, this study highlights the importance of service quality and employee professionalism in creating customer satisfaction and loyalty as a source of company profits.The Concept of Professionalism (Martin Jr. in Kurniawan, 2020) Reliability in carrying out tasks with good quality and simple procedures. Measured through four dimensions: Equality, Equity, Loyalty, and Accountability. Service Quality Concept (Parasuraman & Berry in Ratminto & Atik, 2018) - A dynamic condition that meets or exceeds customer expectations. Measured through 5 dimensions: Tangible (physical evidence), Reliability, Responsiveness, Assurance, and Empathy. Customer Satisfaction (Kotler & Keller, 2016) - The comparison of product/service performance with expectations. Measured through 5 indicators: Loyalty, Repurchase, Recommendation, Willingness to pay more, and Feedback.This research uses a descriptive quantitative case study method which is carried out by comparing the opinions of respondents who were recorded by distributing questionnaires to 93 respondents consisting of golf players. The analysis method uses SPSS version 25 for windows.The results of the study found: (1) A 49.4% partial or individual influence of Employee Professionalism to Player Satisfaction at Imperial Golf Club Lippo Karawaci. 47.5% influence of Service Quality to Player (Golfer) Satisfaction at Imperial Golf Club Lippo Village Karawaci. 61.7% influence of Employee Professionalism and Service Quality simultaneously or together to Player (Golfer) Satisfaction at Imperial Golf Club Lippo Village Karawaci.
Co-Authors Abdul Hayat Afiah, Tia Anggara, Yosep Annisa, Ufairotul Azahra, Alyssa Aulia Djafri, Novi Effendy, Khasan Fadillah, Deva Tri Fikri, Muhammad Ainul Giandari Maulani, Giandari Gulo, Nitema Irma Rahmawati Mardiani, Eri Maryani, Dedeh Meri Mayang Sari Mulyati Mulyati Nasri, Rifzaldi Nusantoro, Hardjanto Occe Luciana, Occe Prabowo, Hadi Purnomo, Andri Cahyo Raden Mohamad Herdian Bhakti Sinaga, Noptika Lesrini Br Suharto Suharto Takismen, Takismen Temmy Setiawan, Temmy Tusyadyah, Dyna Halimah Yansya, Geri