Claim Missing Document
Check
Articles

Found 24 Documents
Search

Determinants of Service Quality and Continuance Intention to Use Online Reporting System Santirianingrum Soebandhi; Intan Nur Aini; Agus Baktiono
Jurnal Economia Vol 13, No 2: October 2017
Publisher : Faculty of Economics Universitas Negeri Yogyakarta in collaboration with the Institute for

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (20.543 KB) | DOI: 10.21831/economia.v13i2.14016

Abstract

Abstract: Determinants of Service Quality and Continuance Intention to Use Online Reporting System. This study aims to analyze the effect of perceived usefulness, perceived ease of use, convenience, and security towards service quality and continuance intention to use SIPP online at BPJS Employment. This study uses online survey method to 50 companies participating in BPJS Employment with Platinum and Gold segmentation. The online questionnaire was filled by the head of Human Resources Department. Data were analyzed using PLS-SEM. The results show that service quality was significantly influenced by perceived ease of use and convenience, while continuance intention to use SIPP online was only influenced by perceived usefulness. Keywords: continuance intention, service quality, online reporting system Abstrak: Faktor Penentu Kualitas Layanan dan Minat untuk Melanjutkan Penggunaan Sistem Pelaporan Online. Penelitian ini bertujuan untuk menganalisis pengaruh perceived usefulness, perceived ease of use, kenyamanan, dan keamanan terhadap kualitas layanan dan minat untuk melanjutkan menggunakan SIPP online di BPJS Ketenagakerjaan. Penelitian ini menggunakan metode survei online kepada 50 perusahaan peserta BPJS Ketenagakerjaan dengan segmentasi Platinum dan Gold. Kuesioner online diisi oleh Kepala Bagian Sumber Daya Manusia. Data dianalisis dengan menggunakan PLS-SEM. Penelitian ini menemukan bahwa kualitas layanan secara signifikan dipengaruhi oleh perceived ease of use dan kenyamanan, sedangkan minat melanjutkan penggunaan SIPP online hanya dipengaruhi oleh perceived usefulness. Kata Kunci: minat melanjutkan penggunaan, kualitas layanan, sistem pelaporan online
PENGARUH RELEVANCE, PERCEIVE USEFULNESS, PERCEIVE EASE OF USE PADA SIKAP TERHADAP PENGGUNAAN LAYANAN SISTEM INFORMASI E-DISHUB SURABAYA Dini Fatmawati; Santirianingrum Soebandhi; Agus Baktiono
Kompetensi (Competence : Journal of Management Studies) Vol 11, No 1 (2017): APRIL
Publisher : Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (321.451 KB) | DOI: 10.21107/kompetensi.v11i1.3657

Abstract

This study aimed to analyze the effect of relevance, perceive usefulness and perceive ease of use on attitudes towards using information system services provided by e-Dishub Surabaya, especially on KIR test information content at PKB Tandes UPTD region. This study used quantitative method with a questionnaire for data collection. Sample in this study was the people who were doing KIR testat UPTD PKB Tandeswith total of 100 respondents. Data were analyzed using multiple linear regression analysis. Results showed that all hypotheses proposed were supported. Means that relevance, perceive usefulness, perceive ease of use have significant effect, partially and simultaneously, on attitude towards using e-Dishub application.
Entrepreneurial Intention of Young Generation in Metropolis Santirianingrum Soebandhi; Sugito Muzaki; Agus Sukoco
IJEBD (International Journal of Entrepreneurship and Business Development) Vol 1 No 2 (2018): March 2018
Publisher : LPPM of NAROTAMA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (388.41 KB) | DOI: 10.29138/ijebd.v1i2.560

Abstract

Purpose: This study is aimed to analyze entrepreneurial intention of youth during the process towards young entrepreneur that is intellectually, mentally, and economically independent, approached by planned behavior principles. Design/methodology/approach: The quantitative research method with three variables (attitude, social norm and behavior) was used as the predictor of young entrepreneurial intention. The respondents are 127 young adult aged 18-28 years old with High School/Vocational School as their minimum education and domiciled in Surabaya and Sidoarjo. Likert scale with 5 levels was used as the research questionnaire, distributed with two methods that are filling out the questionnaire by online and manually. Findings: The result shows that attitude, social norm and behavior variable give positive contribution in creating young generation entrepreneurial intention in metropolis. Indicator which gives strong contribution in triggering entrepreneurial intention of young generator is that the paradigm of being entrepreneur is able to give benefits, satisfaction and as a choice. Social factor encouraging establishing the businesses are friends and relatives. Behaviors impelling it are the feeling of being able and having enough knowledge in starting the business as well as able to manage the business. The constraints are coming from little encouragement of family and low belief for getting success. Research limitations/implications: This study was conducted in two urban areas in East Java. Further research can be done on a wider area. Practical implications: Entrepreneurial intention of youth is unique inasmuch as it has environment and complexity characteristics which enables to give impact towards society. Originality/value: This study focuses on urban areas with young adults respondents which can provide new references to factors that may encourage or hamper their interest in becoming entrepreneurs Paper type: Research paper
PELATIHAN PEMASARAN DIGITAL PADA UMKM BATIK DI WILAYAH PAKISAJI, KABUPATEN MALANG Ricky Angga Ariska; Santirianingrum Soebandhi; Fadilla Purwitasari
Jurnal Abdimas Sangkabira Vol. 2 No. 1 (2021): Jurnal Abdimas Sangkabira, Desember 2021
Publisher : Program Studi Diploma III Akuntansi Fakultas Ekonomi dan Bisnis Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/abdimassangkabira.v2i1.64

Abstract

Pemasaran produk merupakan salah satu permasalahan klasik yang dihadapi oleh para pemilik usaha, terutama yang termasuk dalam UMKM. Salah satu strategi yang dapat dilakukan pada masa pandemi ini adalah dengan mengikuti perkembangan teknologi. Salah satu bentuk promosi yang mengikuti adaptasi teknologi adalah dengan menggunakan promosi digital. Bentuk promosi digital telah banyak dilakukan oleh para pelaku UMKM, namun banyak pengusaha yang belum mengetahui tentang aplikasi apa saja yang bisa digunakan untuk melakukan pemasaran secara online.Kegiatan pengabdian masyarakat ini berupa sosialiasi mengenai strategi dan aplikasi apa saja yang dapat digunakan sebagai media pemasaran bagi pelaku UMKM Batik di wilayah Pakisaji, Kabupaten Malang. Pelatihan akan diberikan dalam dua langkah yang terdiri dari pemberian materi dan penjabaran contoh-contoh aplikasi yang dapat digunakan sebagai media pemasaran.
THE IMPACT OF EXPERIENTAL MARKETING AND REPURCHASE INTENTION THROUGH CUSTOMER SATISFACTION IN COFFEE INDUSTRY Friesa Ergo M; Santirianingrum Soebandi; I. G. A Aju Nitya Dharmani
IJESS International Journal of Education and Social Science Vol 1 No 1 (2020): VOL 1 NO 1 APRIL 2020
Publisher : INTERNATIONAL PENELITI EKONOMI, SOSIAL, DAN TEKNOLOGI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (751.31 KB) | DOI: 10.56371/ijess.v1i1.26

Abstract

The objective of this research is to evaluate the inter-relationship among the experiental marketing, customer satisfaction and repurchase intention in the context of restaurant or cafe in Indonesia. A total of three hypotheses will be tested. A quantitave research will be carried out to address the research objective. Purposive sampling technique and the distribution of a total 187 responden will be selected as part of the research methodology specially in customer of Janji Jiwa Jilid 358 Surabaya. The statistical data will be analyzed by SEM-PLS. And the result shows that experiental marketing has positive effect on repurchase intention. Also indicates that the positive effect has been fully mediated by the customer satisfaction of the customer at Janji Jiwa Jilid 358 Surabaya. According to the conclusions, this research provides that sense and feel experiences are positively related to the repurchase intention as well as experiental marketing is positvely related to the customer satisfaction.
Service quality and store atmosphere on customer satisfaction and repurchase intention Santirianingrum Soebandhi; Abdul Wahid; Ira Darmawanti
BISMA (Bisnis dan Manajemen) Vol. 13 No. 1 (2020)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (99.719 KB) | DOI: 10.26740/bisma.v13n1.p26-36

Abstract

Nowadays, consumers are not only looking for good tastes, but they are also looking for a cosy cafe atmosphere and satisfying service. The high competition in the culinary business has forced entrepreneurs to offer different concepts to attract customers. This study will give an account of analyzing the role of cafe atmosphere, service quality and customer satisfaction in customer purchase intention in thematic cafe in Surabaya. This study involved 150 respondents with PLS-SEM was used to analyze the data. The analysis shows that all of the hypotheses proposed are supported. The results of this study also present that, compared to service quality, the cafe atmosphere has a stronger effect on customer satisfaction, leading to repurchase intention of the customers. 
INDONESIA'S MANPOWER BEHAVIOR IN MANAGING FUNDS FOR SUSTAINABILITY Dhiya Hanis Durrani; Firman Ardiansyah; Agus Sukoco; Santirianingrum S; Wahyu Mulyo Utomo
Journal of International Conference Proceedings (JICP) Vol 1, No 1 (2018): Proceedings of the 1st International Conference of Project Management (ICPM) Mal
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (13.298 KB) | DOI: 10.32535/jicp.v1i1.174

Abstract

The purpose The purpose of research to find the effect of short-term debt owned by the company on increasing or decreasing the liquidity ratio and in specializing in research on consumption companies in Indonesia. Methodology, analyzing the liquidity ratio in this case is done by working capital method to total assets ratio. The population of this study amounted to five companies. Procedure criteria of selecting the sample using purposive sampling with the financial statements of 2013. Result, short-term debt has an average value of 45 billion and the liquidity ratio has an average value of 35.1 times, the relationship between shortterm debt and liquidity ratio is positive with the smallest 0.38 and 0.56. Current liabilities have a positive effect on liquidity ratios in the five companies studied The findings ,the value of R2basically illustrates how much the relationship between dependent and independent variables, which concluded shortterm debt can explain the liquidity ratio of 3,9%. A small R2value implies that the variable X influences the variable Y Keywords: short-term debt, liquidity ratio
The role of reference groups and destination image on visiting intentions for tourists in East Java Kristiningsih Kristiningsih; Santirianingrum Soebandhi; Ruswiati Suryasaputra
Jurnal Manajemen dan Pemasaran Jasa Vol. 15 No. 1 (2022): Maret
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (174.701 KB) | DOI: 10.25105/jmpj.v15i1.10337

Abstract

This study aims to analyze the interest of tourists to travel during the covid-19 pandemic. The existence of this epidemic certainly changes the behavior of tourists, many things are their consideration before deciding to travel. This study focused on domestic tourists in East Java with the aim of analyzing the attitudes and intentions of tourists to travel (travel intentions) which were influenced by referent groups. This research involved 134 respondents from some traveling location in Malang, Batu and Pasuruan. This research used  accidental sampling and the hypothesis was tested by using the Structural Equation Model analysis technique. The results showed that all hypotheses were met.
Implementasi Strategi Pemasaran Digital Guna Meningkatkan Penjualan Pada UMKM Komunitas Ibu Smart Indonesia Kuat (ISIK) Surabaya Santirianingrum Soebandhi; Kristiningsih Kristiningsih; Anang Kukuh Adisusilo
Serambi Abdimas Vol 4 No 1 (2023): Jurnal Serambi Abdimas
Publisher : Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.sa.2023.4.1.7695

Abstract

UMKM merupakan salah satu penggerak perekonomian Indonesia. Keberadaannya perlu didukung agar terus dapat berkembang dan memiliki nilai tambah. Saat ini pengelolaan UMKM tidak hanya didominasi oleh pria, akan tetapi dari jumlah UMKM yang ada di Indonesia 50 persennya dimiliki dan dikelola oleh perempuan. Komunitas Ibu Smart Indonesia Kuat (ISIK) Surabaya merupakan komunitas yang beranggotakan para ibu guru, kader PKK dan ibu rumah tangga untuk belajar dan berwirausaha dengan pendampingan mulai dari pelatihan, produksi dan pemasaran. Selama ini pemasaran sudah dilaksanakan melalui penjualan individu, word-of mouth atau sosial media akan tetapi belum menerapkan strategi pemasaran digital yang tepat dan diperlukan adanya website e-commerce untuk mendukung penjualan produk komunitas ini. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk mengimplementasikan strategi pemasaran digital guna meningkatkan kinerja penjualan UMKM melalui pelatihan terkait dengan segmentation, targeting dan positioning (STP), strategi pemasaran digital, dan content digital marketing serta pembuatan website e-commerce isikblonjo.id. Kegiatan ini tentunya bermanfaat bagi komunitas Ibu Smart Indonesia Kuat (ISIK) sebagai wadah pengembangan diri bagi para ibu untuk berwirausaha serta bagi perguruan tinggi pelaksana kegiatan pengabdian kepada masyarakat. yang nantinya juga dapat berdampak pada masyarakat secara luas.
PKM BUDIKDAMBER DALAM PENINGKATAN KETAHANAN PANGAN MASYARAKAT KAMPOENG PINTAR OASE TEMBOK GEDE, SURABAYA Freshinta Jellia Wibisono; Santirianingrum Soebandhi; . Masfufatun; Freegied Satriya Wibisono; Adi Candra; . Al fardiansyah; Mutia Isnaeni; Afif Fajrul Islam; Ismul Jalal; Andi Oktaviana Mentari; Seryna Hasna Qurraty’ain
Prosiding Conference on Research and Community Services Vol 5, No 1 (2023): Fifth Prosiding Conference on Research and Community Services
Publisher : STKIP PGRI Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Masyarakat Kampoeng Pintar Oase Tembok Gede Kota Surabaya merupakan Masyarakat ekonomi non produktif di kampung dengan gang sempit yang letaknya dipusat tengah kota Surabaya. Dahulu, kampung ini merupakan daerah yang gersang dan kumuh, dengan adanya dukungan bantuan dari pemerintah kota, kampung ini mulai berbenah. Dukungan permodalan lebih lanjut perlu diupayakan untuk lebih meningkatkan perekonomian masyarakat, terutama pada aspek ketahanan pangan dan peningkatan pendapatan. Budikdamber merupakan inovasi yang bisa dilakukan, yaitu dengan memelihara atau budidaya ikan dan berkebun sayur meskipun pada lahan yang sempit. Profil masyarakat yang memiliki keinginan dan kreatifitas yang tinggi, menjadi faktor utama pendukung keberhasilan program ini. Tujuan: Pelaksanaan pengabdian kemitraan masyarakat ini bertujuan untuk memperkuat ketahanan pangan dan peningkatan pendapatan ekonomi masyarakat Kampoeng Pintar Oase Tembok Gede Kota Surabaya, melalui dukungan pelatihan budidaya ikan dalam ember, pelatihan pengolahan pasca panen, pengemasan dan pemasaran melalui digital marketing. Tahapan metode pengabdian: untuk mengatasi permasalahan mitra pengabdian dilaksanakan beberapa metode pelaksanaan, dimulai dari tahap solusi bidang produksi, dengan pemberian bantuan berupa peralatan budikdamber beserta dengan kelengkapan benih lele dan lobster. Penerapan budikdamber sebagai pengembangan sistem akuaponik diharapkan mampu menjadi solusi ketahanan pangan bagi warga masyarakat untuk memenuhi kebutuhan hidup keluarga. Tahap kedua meliputi solusi bidang manajemen usaha. Luaran Peningkatan pemberdayaan masyarakat berupa peningkatan keterampilan mitra dalam budidaya ikan dalam ember, sebagai upaya untuk peningkatan ketahanan pangan dan peningkatan pendapatan ekonomi