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Oktariyanda, Trenda Aktiva
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Kualitas Pelayanan Izin Cerai Aparatur Sipil Negara di Badan Kepegawaian Daerah Provinsi Jawa Timur Indrawati, Tri Mei; M, Meirinawati; Fanida, Eva Hany; Oktariyanda, Trenda Aktiva
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 6 (2026): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18329937

Abstract

Divorce permit services for civil servants (ASN) are part of personnel administration services that are highly sensitive because they relate to personal matters, ethics, and civil service discipline. Therefore, the quality of divorce permit services is an important aspect in maintaining bureaucratic professionalism and civil servants' trust in government institutions. This study aims to analyze the quality of divorce permit services for ASN at the Regional Civil Service Agency (BKD) of East Java Province using Kotler and Keller's service quality theory, which includes the dimensions of physical evidence, reliability, responsiveness, assurance, and empathy. This study uses a descriptive qualitative method with data collection techniques through interviews, observation, and documentation. The results show that the quality of divorce permit services for ASN at the BKD of East Java Province is generally in the good category. The dimensions of assurance and empathy are the most prominent aspects, as demonstrated by the professional attitude of officers, consistency of information, protection of privacy, and personal attention to ASN as service users. However, the physical evidence and reliability dimensions still need improvement, particularly in relation to service facility limitations and the timeliness of administrative processes. This study recommends improving service infrastructure, optimizing information delivery, and strengthening internal coordination to continuously improve the quality of civil servant divorce permit services.
Inovasi Layanan Elektronik Mobile Perekaman dan Aktivasi Indentitas Kependudukan Digital Penduduk Desa (Lemper Pedes) di Kecamatan Balongbendo, Sidoarjo Ramadhani, Intan Putri; Fanida, Eva Hany; M, Meirinawati; Oktariyanda, Trenda Aktiva
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 7 (2026): February 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18502998

Abstract

Public service is a form of government responsibility in fulfilling the needs of the community for goods, services and services. However, in its implementation, public services still experience many problems, so that effective and efficient public services have not been achieved and fulfilled. The Sidoarjo Regency Government is one of the regions that actively develops innovation, through a competition called Kisi (Sidoarjo Innovation Competition) and One of the Districts participating in this competition is Balongbendo District by creating an innovation Patas (Sub-district Services in Villages). The purpose of this study is to analyze and describe the Lemper Pedes Innovation in Balongbendo District, Sidoarjo with a qualitative approach and descriptive method where data collection is through documentation, interviews and observations. The results of the study indicate that the Lemper Pedes Innovation has been running well, although several indicators have not been optimal due to still facing obstacles related to internet network stability, the gap in community ability and access in using smartphones, lack of socialization for the community, minimal budget allocation for equipment maintenance and upkeep, and the lack of a systematic and documented evaluation system.
Co-Authors Adelia, Regina Bella Adhima, Naila Fauza Agustin, Cindy Pramita Agustiningsih, Diana Sari Akbar, Baharudin Arthamevia, Valencya Audinalupita, Amalia Cahyani, Dwinda Rachma Deby Febriyan Eprilianto Dewi Permatasari, Dewi Dian Novita Sari, Dian Novita Eva Hany Fanida, Eva Hany Fitrianingrum, Aditya Pratiwi FITROTUN NISWAH Indrawati, Tri Mei Ishlahah, Fitriatul Lutfiah, Sunisfatul M, Meirinawati Marthalina, Grecia Lusiana Megawati, Suci Meirinawati Meirinawati, Meirinawati Nafiah, Nurin Ningrum, Dwi Kurnia Octaverina, Shelina Rintan Permatasari, Rachmadita Evi Pristikawati, Vira Ramadani, Elisa Putri Ramadhani, Intan Putri Ramadyna, Noza Fawwas Rizky Kusumawardani Septianingrum, Diyenik Eka Sholicha, Irsy Kharimatus Sholihah, Khofifatus Sintania, Jihan Suhermawan, Divanda Erielya Susilowati, Naomi Wardany, Anggi Kusuma Yuni Lestari Yunita, Alya Rahma