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All Journal Jurnal Manajemen Pelayanan Hotel Socio Politica : Jurnal Ilmiah Jurusan Sosiologi Paradharma: Jurnal Aplikasi IPTEK Journal of Community Empowerment
Nugraha, Surya
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Journal : Jurnal Manajemen Pelayanan Hotel

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The Influence of Communication and Motivation on Employee Spirit (Study at Aston Inn Hotel Tuban) Widhya Pibriari, Ni Putu; Suthanaya, I Putu Bagus; Nugraha, Surya; Eli Sumerta, I Ketut
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070114

Abstract

This study aims to determine the effect of communication on the morale of the employees of the Aston Inn Hotel Tuban, to determine the effect of motivation on the morale of the employees of the Aston Inn Hotel Tuban, to determine the effect of communication and motivation on the morale of the employees of the Aston Inn Hotel Tuban, to determine the influence of communication and motivation on morale. Aston Inn Hotel Tuban employees work and know the independent variables that dominantly influence the work morale of the Aston Inn Hotel Tuban employees. In this study, the Aston Inn Hotel Tuban was used as the sample. The total number of employees is 80 people. The sampling technique in this study used the population method, namely the sampling method by taking all the number of employees so that the data is accurate for research purposes. The analysis technique used is regression analysis by testing the hypothesis using the F test and t test. The results showed that in the simultaneous analysis, it can be proven through the regression coefficients of Communication (b1) and Motivation (b2) on employee morale (Y) at the Aston Inn Hotel Tuban. If Communication (X1) and Motivation (X2) are increased by one point together, then employee morale (Y) will increase by 1.028 ( 0.440 + 0.588 ) points. This shows that Communication (X1) and Motivation (X2) have an effect on employee morale (Y) at the Aston Inn Hotel Tuban. This can be seen from the results of the simultaneous analysis which shows that Communication (X1) and Motivation (X2) have a positive effect on employee morale (Y). This was confirmed by using the F test to obtain Fcount = 26.826 > FTabel = 3.1154 with sig. F = 0.000 (p <0.05), so that a decision can be taken that the null hypothesis (H0) is rejected and accepts the alternative hypothesis (Ha), and has a significant effect. Keywords: Communication, Motivation, Morale.
The Influence of Work Motivation and Communication on Employee Performance at the Golden Tulip Jineng Resort Sunset Road Bali Hotel Nugraha, Surya; Rusmiati, Ni Nyoman
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080105

Abstract

Motivation and Communication have an important role in creating employee performance in a company. This research was conducted foranalyze the influence of work motivation and communication on performance employees at the Golden Tulip Hotel Jineng Resort Sunset Road Bali, This research aims to determine the influence partially and simultaneous between motivation and communication on employee performance, as well to determine the influence of independent variables simultaneously on dependent variable. The total population in this study was 57 people respondents. This research uses quantitative methods. Based on the results analysis shows that the results of the regression analysis show that Motivation has t-calculated value 3.544 > t-table 2.005 and obtained a significant value of 0.001 < 0.05, this can be concluded to mean that motivation has a positive effect and significant impact on employee performance at Golden Tulip Jineng Resort Bali. From the results of the Communication analysis, the t-count value is 4.562> t-table 2.005 and obtained a significance value of 0.00 <0.05, this can be concluded means that communication has a positive and significant effect on Employee Performance at the Golden Tulip Jineng Resort Bali Hotel. By Simultaneity is shown by the F test results where the calculated F value is obtained amounting to 24.869> F-table 3.168 with a significant value of 0.00 < 0.05. so It can be concluded that Motivation and Communication have an influencepositive and significant simultaneously on Employee Performance in Golden Tulip Jineng Resort Bali. Keywords: Motivation, Communication, Employee Performance
The Influence of Work Motivation and Work Discipline Through Work Culture on Employee Performance at Ametis Villa Bali Budiasa, I Ketut; Nugraha, Surya; Pibriari, Ni Putu Widhya
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070216

Abstract

The performance of employees at Ametis Villa Bali has a big role in achieving organizational goals, thereforeimproving employee performance is very important to do. There are many factors that can influence employeeperformance, namely work motivation, work discipline and work culture. The aim of this research is todetermine the influence of work motivation and work discipline through work culture on employeeperformance at Ametis Villa Bali. The data in this research was collected using a questionnaire method whichwas distributed to respondents, namely 75 employees at Ametis Villa Bali. The data analysis technique used toachieve the objectives of this research is path analysis which tests the direct and indirect influence betweenvariables. The research results show that (1) work motivation and work discipline have a direct positive andsignificant influence on work culture, (2) work motivation, work discipline and work culture have a directpositive and significant influence on employee performance and (3) work motivation and work discipline hasa significant influence indirectly through work culture on employee performance. It is recommended thatemployees at Ametis Villa Bali be more diligent in their work, honest in their work, be professional and beresponsible for the results of their work.Keywords: Work Motivation, Work Discipline, Work Culture and Employee Performance
Supervisor Efforts to Improve Service Quality and Guest Satisfaction at Makase Restaurant at Hotel Indigo Bali Seminyak Beach Nugraha, Surya; Rusmiati, Nyoman
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070202

Abstract

This study aims to determine the efforts of supervisors in improving service quality and guest satisfaction at Makase Restaurant at Hotel Indigo Bali Seminyak Beach, where this research has the formulation of the problem, (1) Supervisor's efforts to improve service quality and guest satisfaction at Makase Restaurant at Hotel Indigo Bali Seminyak Beach, (2) What constraints are faced by supervisors in efforts to improve service quality and guest satisfaction at Makase Restaurant at the Indigo Bali Seminyak Beach Hotel, and (3) How supervisors overcome obstacles in an effort to improve service quality and guest satisfaction at Makase Restaurant at Hotel Indigo Bali Seminyak Beach. This research uses qualitative research methods with primary data sources and secondary data. Data collection techniques by direct observation at the Makase Restaurant, interviews with supervisors regarding the supervisor's efforts to improve service and guest satisfaction at the Makase Restaurant, and documentation by taking pictures using a mobile phone. The research instruments used were recording equipment, interview lists, notebooks and laptops. The analysis presentation technique used is descriptive, by obtaining data obtained from research on supervisors' efforts to improve service quality and guest satisfaction at Makase Restaurant. The result of this study is that the supervisor's efforts have an important role in improving service quality and guest satisfaction in restaurants. Keywords: Effort, Supervisor, Improve, Quality, Service, Satisfaction.
Co-Authors Anak Agung Ketut Sriasih Anak Agung Ratih Wijayanti Budi Artha, I Wayan Eli Sumerta, I Ketut Gunawan Wibisono I Ketut Budiasa I Putu Bagus Suthanaya Kusuma, Irawinne Rizky Wahyu Lisnarini, Narah Mardana, Fahriza Negara, Made Dwipa Ni Made Ernila Junipisa Osin, Rosvita Flaviana Pibriari, Ni Putu Widhya Pusparini, Helena I Gusti Ayu Putu Pusparini, Helena Ni Gusti Ayu Putu Ridwan, Muhammad Handzalah Rusmiati, Ni Nyoman Rusmiati, Nyoman Santika, Putu Suryantha, I Made Jevry Dwi Trisna Dewi, Ni Nyoman Sri Rahayu Widhya Pibriari, Ni Putu