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Analysis of Website Service Quality of Sistem Perizinan Online Kota Tasikmalaya (SIPENTAS) Using the Modified Webqual 4.0 and Importance Performance Analysis (IPA) Methods Rosita, Dea; Shofa, Rahmi Nur; Sulastri, Heni
Journal of Applied Information System and Informatic (JAISI) Vol 3, No 2 (2025): November 2025
Publisher : Deparment Information System, Siliwangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37058/jaisi.v3i2.17218

Abstract

Sistem Perizinan Online Kota Tasikmalaya (SIPENTAS) is a web-based service used to simplify the public licensing process. The existence of SIPENTAS is expected to increase the efficiency and effectiveness of services and support the implementation of online-based government in Tasikmalaya City. However, until now there has been no evaluation of the quality of the website based on user perceptions so it is not known to what extent this system meets user expectations and needs. This study aims to analyze the quality of the SIPENTAS website using Modified Webqual 4.0 which consists of four dimensions: Usability Quality, Information Quality, Interaction Quality, and Interface Quality and uses the Importance Performance Analysis (IPA) method to compare the level of performance and user interests and determine improvement priorities through quadrant mapping. The results of the study indicate that the quality of SIPENTAS is in the good category, with an average value of the level of conformity between performance and user expectations obtaining a percentage of 87.35%, an average value of the gap level of -0.58, and the results of the quadrant analysis there are six indicators that are priority for improvement related to the dimensions of Usability Quality and Interface Quality. Therefore, even though the quality of SIPENTAS services is in the good category, improvements to the six indicators need to be made so that website performance is more optimal and meets user expectations.
IS/IT Master Plan using Ward & Peppard and IS Demand at Department of Agriculture, Food Security and Fisheries, Tasikmalaya Regency Husaeni, Nurul Azmi; Shofa, Rahmi Nur; Sulastri, Heni
Journal of Applied Information System and Informatic (JAISI) Vol 2, No 1 (2024): Mei 2024
Publisher : Deparment Information System, Siliwangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37058/jaisi.v2i1.10794

Abstract

The Tasikmalaya District Agriculture, Food Security and Fisheries Service is an office that has the task of assisting the regent in carrying out regional household affairs in the fields of agriculture, food security and fisheries. The Agriculture, Food Security and Fisheries Service of Tasikmalaya District is an agency that has just merged in the last 3 years as stated in the Tasikmalaya District Regent Regulation Number 59 of 2021. Based on Presidential Regulation Number 3 of 2003 and Presidential Regulation Number 95 of 2018 concerning Electronic-Based Government Systems (SPBE). So it is necessary to design a master plan for Information Systems and Information Technology using the Ward and Peppard method which consists of input and output stages and adds IS Demand as a tool to identify information system requirements made from an internal business analysis perspective. The results of this research are in the form of an output stage, namely compiling an IS business strategy with the results of 12 proposed information system priorities, an IT strategy with a proposed network infrastructure, and an IS / IT management strategy with a proposal for additional IT fields that support the business processes of the Tasikmalaya District Agriculture, Food Security and Fisheries Service