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All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) Jurnal Pendidikan Kewarganegaraan Undiksha Jurnal Kebijakan Publik Ilmu Administrasi Publik Jurnal Natapraja : Kajian Ilmu Administrasi Negara Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan Dia: Jurnal Administrasi Publik Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) Jurnal Wilayah dan Lingkungan Al-Ijtima`i: International Journal of Government and Social Science Populis : Jurnal Sosial dan Humaniora ARISTO Jurnal Ekonika : Jurnal Ekonomi Universitas Kadiri Jurnal Ilmiah Universitas Batanghari Jambi Jurnal Noken: Ilmu-Ilmu Sosial Ganaya: Jurnal Ilmu Sosial dan Humaniora Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Anterior Jurnal NUSANTARA : Jurnal Ilmu Pengetahuan Sosial JURNAL GOVERNANSI Public Inspiration : Jurnal Administrasi Publik Journal of Humanities and Social Studies Journal of Education, Humaniora and Social Sciences (JEHSS) Journal Publicuho Dinamika Governance : Jurnal Ilmu Administrasi Negara Journal of Local Government Issues JPSI (Journal of Public Sector Innovations) Journal of Economics, Business, and Government Challenges Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik JATI EMAS (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) Jurnal Trias Politika Al-Manhaj: Jurnal Hukum dan Pranata Sosial Islam JESS (Journal of Education on Social Science) Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Jurnal Penelitian Agama Hindu Jurnal Bisnis Indonesia Public Administration Journal of Research International Journal of Educational Research and Social Sciences (IJERSC) Jurnal Ilmiah Wahana Pendidikan Journal La Sociale Jurnal Administrasi Publik dan Pembangunan (JPP) Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) East Asian Journal of Multidisciplinary Research (EAJMR) NeoRespublica : Jurnal Ilmu Pemerintahan Jurnal Teologi Pambelum VISA: Journal of Vision and Ideas RESLAJ: Religion Education Social Laa Roiba Journal
Kriswibowo, Arimurti
FISIP UPN Veteran Jawa Timur
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Journal : JPSI (Journal of Public Sector Innovations)

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Digital Government Enterprise Strategies at the Regional Drinking Water Company (PDAM) Delta Tirta, Sidoarjo Regency, Indonesia Putri, Devi Erlinda Artama; Kriswibowo, Arimurti
JPSI (Journal of Public Sector Innovations) Vol. 9 No. 1 (2024): November 2024
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpsi.v9n1.p12-23

Abstract

This study examines the digital government enterprise strategies at the Regional Drinking Water Company (PDAM) Delta Tirta, Sidoarjo Regency, Indonesia. PDAM Delta Tirta faces problems in achieving its water service coverage target, serving only a small proportion of the total population. In addition, the PDAM’s implementation of e-government has not been optimal, reflected in the low rating of its digital services. This problem reflects a lack of effectiveness in implementing digital government strategies, which should improve the quality of public services and operational efficiency. This study used a descriptive qualitative research method with snowball sampling to select six key informants. Data were analysed using an interactive model that included data collection, condensation, data presentation, and drawing conclusions. The results showed that PDAM Delta Tirta's digitalisation strategy is supported by the Chief Information Officer (CIO) role and cross-field collaboration for infrastructure innovation. However, there are still constraints on budget allocation and human resource development. However, the commitment to quality service, reflected in the high Public Satisfaction Index (PSI) in 2023, confirms the importance of understanding public values and stakeholder needs in successful digitisation.
Co-Authors Adelia Dwinta Amelinda Adi Prasetyo Adinia Rahmi, Fitra Aditama Azmy Musaddad Adnin, Hani Nur Agus Widyarta Alif Galih Baskoro Alifa Asta Sabilla Amara Ayu Fadilla Amelia Wahyuningtiyas Amtiran, Abdon Amtiran, Abdon Arnolus Ananta Prathama Andika Maulana Ariska Pramesti Sagita Cahyani Asrivana Yusuf Mangin Aulia Regita Dewi Fitriana Azizah, Nurul Bambang Tri Harsanto Bella Sintawati Catharina Irene Pesica Kristianto Dema Prayuda Saputra Denok Kurniasih Dhea Cika Pratiwi Dwi Putra, Maulana Yogi Aditya Dzakiyah Adalatul Hikmah Eka Arum Pramestya Eka Nuraini Eriyanti, Vivi Febiyanti, Shofy Yorinda Ferdiyansah, Jeffry Ferry Ariyanto, Mohammad Fitra Adinia Rahmi Fitra Adinia Rahmi HANIFAH, LAILATUL Herfizal, Lorita Nafizatus Hidayat, Endik Hikmah, Dzakiyah Adalatul Humaidah, Isni Inka Mustika Sari Irgi Fajrul Falah Isna Yunita Sari Izaak, Wilma Cordelia Izzah Illiyyina Izzah Illiyyina Josephine Karina Putri Prameswari Khusnul Khothimah Khusnul Khotimah Khusnul Prasetyo Khusnul Prasetyo Kiki Darma Kasih Kumala Sukma Iskandar Madania Uki Anindita Maria Veronika Andarista Marta Hilde Hutabalian Meyga Sisillia Miranda Dwi Setyaningrum Muhamad Wahyu Rahmasaputra Muhammad Mufid Ro'uf Niluh Eka Putri Setiawandari Nirawati, Lia Nur Wandira Kusmayadi Nurani, Fesdila Putri Prafika, Betania Anggi Pramestya, Eka Arum Prasetyo, Khusnul Putri, Devi Erlinda Artama Rahayu, Okta Yustin Rawung, Tommy Reza Vergiawan Rhea Ardhana Rhea Ardhana Risa Pramestia Hani Rivaldhi Muhammad Alfaritdzi Rofiah Inggil Pangestu Romadhona, Lusyana Desi Romy Hafizh Lesmana Safitri Nur Laili Sahranafa, Karima Salsabella Nanda Rahmania Sari, Diana Fera Septian, Eric Silma Nuril Jannah Sudariyanto, Anin Dyas Syahrani, Regita Pinkan Tanugraha, Yoas Tasya Noor Hidayati Utomo, S. Andre Prasetyo Vancouver, Achmad Winda Kusumawati Witjaksono, Dhanang Ksatrio Yulistiar, Fadhil Wahyu Yusuf, Rima Ranintya