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Kriswibowo, Arimurti
FISIP UPN Veteran Jawa Timur
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Journal : Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis

 1 
Evaluasi Electronic Government Dalam Meningkatkan Kinerja Pelayanan Publik Febiyanti, Shofy Yorinda; Kriswibowo, Arimurti
Public Policy Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Lembaga Penelitian & Pengabdian Masyarakat (LPPM) STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v4.i2.p1-12

Abstract

The implementation of online customer complaint handling at PDAM Surya Sembada Kota Surabaya is still not optimal and needs attention considering the importance of public services and PDAM is the only company engaged in the supply of clean water. This study aims to evaluate the implementation of e-government in PDAM Surya Sembada Kota Surabaya in terms of public services. The e-government management of PDAM Surya Sembada Kota Surabaya still has inaccuracies in handling online services, infrastructure indicators found that there is overlapping complaint data entering the system, and the application still does not have a customer service monitoring feature and the application is only available on Android. on Standard Operasional Prosedure (SOP) policy indicators it is necessary to carry out restandardization which is oriented towards e-government innovation. In terms of infrastructure indicators, it is necessary to evaluate the use of the company's internal system. In addition to application indicators, there is a need for innovation to add monitoring features for customers.
Co-Authors Adelia Dwinta Amelinda Adi Prasetyo Adinia Rahmi, Fitra Aditama Azmy Musaddad Adnin, Hani Nur Agus Widyarta Alif Galih Baskoro Alifa Asta Sabilla Amara Ayu Fadilla Amelia Wahyuningtiyas Amtiran, Abdon Amtiran, Abdon Arnolus Ananta Prathama Andika Maulana Ariska Pramesti Sagita Cahyani Asrivana Yusuf Mangin Aulia Regita Dewi Fitriana Azizah, Nurul Bambang Tri Harsanto Bella Sintawati Catharina Irene Pesica Kristianto Dema Prayuda Saputra Denok Kurniasih Dhea Cika Pratiwi Dwi Putra, Maulana Yogi Aditya Dzakiyah Adalatul Hikmah Eka Arum Pramestya Eka Nuraini Eriyanti, Vivi Febiyanti, Shofy Yorinda Ferdiyansah, Jeffry Ferry Ariyanto, Mohammad Fitra Adinia Rahmi Fitra Adinia Rahmi HANIFAH, LAILATUL Herfizal, Lorita Nafizatus Hidayat, Endik Hikmah, Dzakiyah Adalatul Humaidah, Isni Inka Mustika Sari Irgi Fajrul Falah Isna Yunita Sari Izaak, Wilma Cordelia Izzah Illiyyina Izzah Illiyyina Josephine Karina Putri Prameswari Khusnul Khothimah Khusnul Khotimah Khusnul Prasetyo Khusnul Prasetyo Kiki Darma Kasih Kumala Sukma Iskandar Madania Uki Anindita Maria Veronika Andarista Marta Hilde Hutabalian Meyga Sisillia Miranda Dwi Setyaningrum Muhamad Wahyu Rahmasaputra Muhammad Mufid Ro'uf Niluh Eka Putri Setiawandari Nirawati, Lia Nur Wandira Kusmayadi Nurani, Fesdila Putri Prafika, Betania Anggi Pramestya, Eka Arum Prasetyo, Khusnul Putri, Devi Erlinda Artama Rahayu, Okta Yustin Rawung, Tommy Reza Vergiawan Rhea Ardhana Rhea Ardhana Risa Pramestia Hani Rivaldhi Muhammad Alfaritdzi Rofiah Inggil Pangestu Romadhona, Lusyana Desi Romy Hafizh Lesmana Safitri Nur Laili Sahranafa, Karima Salsabella Nanda Rahmania Sari, Diana Fera Septian, Eric Silma Nuril Jannah Sudariyanto, Anin Dyas Syahrani, Regita Pinkan Tanugraha, Yoas Tasya Noor Hidayati Utomo, S. Andre Prasetyo Vancouver, Achmad Winda Kusumawati Witjaksono, Dhanang Ksatrio Yulistiar, Fadhil Wahyu Yusuf, Rima Ranintya