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All Journal Jurnal Manajemen Informasi dan Administrasi Kesehatan Jurnal Manajemen Journal of Innovation Research and Knowledge Gemilang: Jurnal Manajemen dan Akuntansi Media Bina Ilmiah PESHUM
Kahar Mulyani
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Other

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Journal : Journal of Innovation Research and Knowledge

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STRATEGI PENGEMBANGAN PENGELOLAAN FARMASI DAN LAYANAN KESEHATAN TAMBAHAN UNTUK MENINGKATKAN PENDAPATAN RS “X” Mairosa Nurul Fitriani; Rian Andriani; Kahar Mulyani
Journal of Innovation Research and Knowledge Vol. 5 No. 1: Juni 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v5i1.10326

Abstract

The tight competition in the world of health services and the high number of pending BPJS claims have disrupted the cash flow of ”X” Hospital. So if this is allowed to dissolve, the facilities and infrastructure and management stability will also be disrupted. So this study aims to analyze management, investment and business strategies in pharmaceutical management and additional health services to increase the income of ”X” hospital. This research uses a qualitative design. Informants in this study were 10 respondents. Data collection using interviews, documentation and observation. Based on the results of the research, strategies that can be implemented by ”X” Hospital to increase revenue include 24-hour pharmacy services, strengtening medical check-up and physiotheraphy drug delivery, stock automation, and revenue diversification through paid services. In addition, digital promotion and external cooperation also increase the hospital's competitiveness. The results show that the combination of these strategies can improve operational efficiency and create sustainable revenue. So it can be concluded that the strategy based on the overall evaluation is able to formulate effective and efficient steps in management, investment and business to increase the revenue of ”X” Hospital
STRATEGI PENGEMBANGAN KLINIK MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALISIS MENURUT PERSEPSI PASIEN(STUDI KUALITATIF DI KLINIK PRATAMA RAWAT INAP MEGA BAGUS CLINIC 1 WATUKUMPUL PEMALANG JAWA TENGAH) Ike Mega Puspita; Erliany Syaodih; Kahar Mulyani
Journal of Innovation Research and Knowledge Vol. 5 No. 1: Juni 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v5i1.10354

Abstract

The clinic is a provider of basic medical services as a health facility consisting of health workers and medical personnel. Pratama Mega Bagus Clinic 1 Clinic is the only clinic in Watukumpul District, Pemalang Regency, Central Java, which consists of 15 villages based on population data, a total of 75,106 people, so the need for health service facilities in Watukumpul District is very high. For this reason, the researcher conducted research on the development strategy of the mega bagus clinic 1 inpatient primary clinic in order to achieve complete, affordable and qualified health services and facilities. In this study, the researcher will analyze the Clinical Development Strategy Using the Importance Performance Analysis Method Based on Patient Perception. The population in this study is patients enrolled in MBC1 clinics based on patients receiving treatment in January – March 2025.To calculate the level of conformity between the level of importance and the level of patient satisfaction. The results of the analysis of the IPA method obtained items in quadrant A are Tangible, Empaty, and Responsivnes parameters, namely those that discuss the layout and area of the building and the limitations of the rooms, which are obtained with low values
KESIAPAN IMPLEMENTASI REKAM MEDIS ELEKTRONIK DI POLI RAWAT JALAN PUSKESMAS MALAMBORA WANI MENGGUNAKAN METODE DOQ-IT Aulia Salmah; Rian Andriani; Kahar Mulyani
Journal of Innovation Research and Knowledge Vol. 5 No. 1: Juni 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v5i1.10391

Abstract

The presence of information technology affects the effectiveness and efficiency of health service delivery in Indonesia. The application of health information technology in the health sector that is currently trending globally is Electronic Medical Records (EMR). Improvement of EMR management has begun to be implemented in several health facilities including in Community Health Centers. Given the complexity of the challenges for implementing EMR, it is necessary to assess the readiness of EMR implementation. The purpose of this study was to determine the readiness of the implementation of electronic medical records in the Outpatient Clinic of the Malambora Wani Community Health Center. This study used a qualitative descriptive method with a case study design. The subjects consisted of 8 employees selected using purposive sampling techniques. Data collection was carried out by interview and observation. Readiness analysis was carried out using the DOQ-IT method with four components, namely human resources, organizational work culture, leadership governance, and technology infrastructure. The results of the study showed that the Malambora Wani Community Health Center in terms of readiness to implement EMR from the aspect of Human Resources was considered very ready, from the aspect of Organizational Work Culture it was very ready, and Leadership Governance was also considered very ready. Meanwhile, from the aspect of Technology Infrastructure it was considered quite ready
PENGARUH KUALITAS REKAM MEDIS ELEKTRONIK TERHADAP KEPUASAN TENAGA KESEHATAN DENGAN KEPATUHAN SEBAGAI VARIABEL MEDIASI Isny Novia Nurkharisma; Bayu Wahyudi; Kahar Mulyani
Journal of Innovation Research and Knowledge Vol. 5 No. 2: Juli 2025
Publisher : Bajang Institute

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Abstract

Penggunaan RME sebagai upaya dari pemerintah dalam meningkatkan pelayanan kesehatan. Penggunaan RME dilakukan bertahap, saat ini semua sektor pelayanan sudah hampir menggunakan RME secara menyeluruh seperti pelayanan poliklinik dan pelayanan penunjang. Hasil penelitian ini diharapkan dapat memberikan wawasan yang berharga bagi manajemen rumah sakit dalam meningkatkan penggunaan RME, memperkuat kepuasan tenaga kesehatan, dan meningkatkan kualitas layanan perawatan kesehatan di RS X. Penelitian ini menggunakan metode analisis kuantitatif dengan pendekatan cross sectional study. Hasil analisis menunjukkan bahwa kepatuhan tenaga kesehatan, kualitas RME dan kepuasan pengguna terhadap RME sudah baik dan dari uji sobel terlihat bahwa variabel kepatuhan secara signifikan mampu sebagai mediator dalam hubungan tersebut. Secara keseluruhan, hasil penelitian memberikan dasar empiris bahwa investasi dalam kualitas sistem RME berkontribusi secara langsung maupun tidak langsung terhadap kualitas pelayanan dan kepuasan kerja tenaga kesehatan. Berdasarkan hal ini Rumah Sakit dapat terus mengembangkan dan memperkuat kualitas sistem RME sebagai strategi efektif untuk meningkatkan kepatuhan tenaga kesehatan terhadap prosedur dan standar pelayanan medis, yang pada akhirnya akan berdampak pada mutu layanan kepada pasien.
PENGARUH MARKETING MIX TERHADAP MINAT BERKUNJUNG KEMBALI PASIEN RAWAT INAP BPJS KESEHATAN DI KLINIK PKU MUHAMMADIYAH H MAHMUD PEMALANG Wibowo Bagus Saputra; A Rohendi; Kahar Mulyani
Journal of Innovation Research and Knowledge Vol. 5 No. 2: Juli 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v5i2.10622

Abstract

Visits at the PKU Muhammadiyah H Mahmud Pemalang clinic in 2024 were 8,142 outpatients and 2,440 inpatients. These visits are still small compared to the population in Belik sub-district, which is 119,621 people. BPJS Kesehatan services at the PKU Muhammadiyah H Mahmud Pratama clinic are expected to increase patient visits, especially inpatient services for patients who are not affected by the location of BPJS Kesehatan membership members. The number of active BPJS capitation participants at the clinic is currently 3,200 participants. This study uses a quantitative design and is conducted cross-sectionally. The population of this study was 2,440 people. The sampling technique used was incidental sampling with a sample size of 250 people. Data collection used a questionnaire which was then analyzed using multiple regression analysis techniques. Based on the results of the study, it shows that there is a significant influence of the 7P Marketing Mix (Product, Price, Promotion, Place, People, Process, and Physical Evidence) on the decision to revisit BPJS Kesehatan inpatients at the PKU Muhammadiyah H Mahmud Pemalang clinic, both partially and simultaneously. The influence obtained is a positive influence, which means that the better the Marketing Mix implemented, the higher the interest in revisiting inpatients at the PKU Muhammadiyah H Mahmud Pemalang clinic
STRATEGI PENGEMBANGAN USAHA KLINIK PRATAMA HEALTHY LIFE BANDUNG DALAM MENINGKATKAN JUMLAH KUNJUNGAN Angela Azalia Trisna Putri; Erliany Syaodih; Kahar Mulyani
Journal of Innovation Research and Knowledge Vol. 5 No. 2: Juli 2025
Publisher : Bajang Institute

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Abstract

Penelitian ini bertujuan untuk merumuskan strategi pengembangan usaha Klinik Pratama Healthy Life Bandung dalam upaya meningkatkan jumlah kunjungan pasien. Strategi tersebut disusun berdasarkan identifikasi kekuatan, kelemahan, peluang, dan ancaman yang dimiliki klinik.Metode yang digunakan dalam penelitian ini adalah metode kualitatif dengan pendekatan analisis SWOT (Strengths, Weaknesses, Opportunities, Threats). Data dikumpulkan melalui wawancara, observasi, dan studi dokumentasi yang melibatkan manajemen klinik, tenaga medis, dan pasien untuk memperoleh gambaran menyeluruh terkait kondisi internal dan eksternal klinik. Hasil penelitian menunjukkan bahwa Klinik Pratama Healthy Life memiliki kekuatan pada layanan yang beragam, kepemilikan aset sendiri, dan kemitraan dengan BPJS. Kelemahan yang ditemukan adalah keterbatasan fasilitas dan ketergantungan terhadap pasien BPJS. Peluang yang dapat dimanfaatkan termasuk peningkatan pemasaran digital dan kerja sama dengan perusahaan, sedangkan ancaman utama berasal dari persaingan dengan klinik lain dan perubahan regulasi pemerintah. Berdasarkan analisis SWOT, dirumuskan strategi pengembangan usaha berupa peningkatan promosi digital, optimalisasi layanan berbasis teknologi, serta perluasan kerja sama dengan mitra strategis. Strategi-strategi ini diharapkan dapat meningkatkan jumlah kunjungan pasien dan memperkuat daya saing Klinik Pratama Healthy Life Bandung di tengah persaingan industri layanan kesehatan yang semakin kompetitif.
STRATEGI PENGENDALIAN PERSEDIAAN STOK OBAT PROGRAM RUJUK BALIK PASIEN BPJS DI KLINIK ZHAFIR PALEMBANG Dale Anggara; Erliany Syaodih; Kahar Mulyani
Journal of Innovation Research and Knowledge Vol. 5 No. 2: Juli 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v5i2.10634

Abstract

There are several critical issues in managing the inventory of drugs for the Referral Program (PRB) at the Zhafir Clinic in Palembang. Internal audit data from the clinic shows that during the period January-December 2023, there was a stockout of PRB drugs of 27% of the total demand, with an average stockout duration of 3-5 days per incident. This condition resulted in 42% of PRB patients having to receive alternative drugs that did not match the initial prescription from the specialist doctor. This study aims to identify and analyze the Inventory Control Strategy for the BPJS Referral Program Drug Stock at the Zhafir Clinic in Palembang. The research method is a qualitative descriptive study, with a case study approach. The results of the study show that the just in time strategy in managing the inventory of drugs for the Referral Program (PRB) at the Zhafir Clinic in Palembang can reduce or even eliminate unnecessary inventory. Therefore, the clinic does not store large quantities of drugs in the warehouse. That way, storage costs can be minimized and warehouse space can be optimized for other needs. Just in time strategy can reduce waste, such as inventory excess (excess inventory), waiting time (waiting time), and defects (expired drugs).
STUDI KELAYAKAN PENGEMBANGAN KLINIK UTAMA MATA MITRA MEDIKA BANDUNG Fransiskus Dicky Septiawan; Bayu Wahyudi; Kahar Mulyani
Journal of Innovation Research and Knowledge Vol. 5 No. 2: Juli 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v5i2.10687

Abstract

The increasing demand for eye healthcare services in Bandung presents a strategic opportunity for the development of more comprehensive healthcare facilities. This study aims to evaluate the feasibility of establishing the Mitra Medika Eye Clinic in Bandung by analyzing the marketing, human resources, legal, financial, and environmental impact aspects. This research employs a business feasibility study method utilizing qualitative approach. The findings indicate that, from a marketing perspective, there is significant market potential driven by the rising public awareness of eye health. In terms of human resource, the limited availability of ophthalmology specialists poses a challenge, however, this can be addressed through effective recruitment strategies and ongoing professional development programs. From a legal perspective, the establishment of the clinic must comply with strict licensing requirements and healthcare service standards. Financial analysis indicates promising profitability, contingent on effective cost management. From an environmental perspective, mitigating ecological impacts, particularly in medical waste management and resource efficiency, are crucial for ensuring the clinic’s sustainable operations. Based on these findings, the development of the Mitra Medika Eye Clinic in Bandung is deemed feasible, provided that a comprehensive strategic plan is implemented to ensure its competitiveness and long-term sustainability in the healthcare sector
EVALUASI TINGKAT PENGETAHUAN CARDIAC ARREST BERDASARKAN KARAKTERISTIK PERAWAT DI RUMAH SAKIT “X” INDRAMAYU Tri Elina Sari; Rian Andriani; Kahar Mulyani
Journal of Innovation Research and Knowledge Vol. 5 No. 3: Agustus 2025
Publisher : Bajang Institute

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Abstract

Background : Nursing knowledge is crucial in a hospital environment since nurses act as first responders in the event of cardiac arrest, hence the importance of a nurse's knowledge in providing care during an emergency. Objective: to evaluate the nurses' characteristics in improving knowledge on cardiac arrest at “X” Hospital, Indramayu. Method: using qualitative research by interviewing and observing nursing management at “X” Hospital, Indramayu. Result: similar levels of knowledge between age and gender groups. Nurses with more experience, training and higher education have better knowledge on the treatment algorithm of cardiac arrest. The ideal strategy includes training, seminars, group discussions within nursing staff and department heads, evaluation of nursing work in the hospital. Conclusion: knowledge of cardiac arrest varies among nurses, hence a strategy is needed to improve knowledge amongst nurses
PENGARUH PEMISAHAN LAYANAN BPJS DAN NON-BPJS, KUALITAS PELAYANAN MEDIS, DAN FASILITAS POLIKLINIK TERHADAP KEPUASAN PASIEN DI RS SWASTA TANGERANG Mona Rahmadia; Purwadhi, Purwadhi; Kahar Mulyani; Erliany Syaodih
Journal of Innovation Research and Knowledge Vol. 5 No. 3: Agustus 2025
Publisher : Bajang Institute

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Abstract

This study investigates the impact of service separation, medical service quality, and polyclinic facilities on patient satisfaction in a private hospital in Tangerang. Based on a survey of 102 respondents, all three variables significantly affect satisfaction. The t-test results show significant effects for each variable (t = 4.127 to 7.695, p < 0.001), and the F-test confirms the model's overall significance (F = 33.900 for BPJS; F = 16.737 for non-BPJS, p < 0.001). Medical service quality and facilities are the most influential factors. Non-BPJS patients report higher satisfaction levels. These findings highlight the need for equitable service improvements across patient
Co-Authors A Rohendi Acep Rohendi Agus Hadian Rahim Angela Azalia Trisna Putri Arlette Suzy Puspa Pertiwi Aulia Salmah Bambang Sugiyarto Bayu Wahyudi Dale Anggara Dasrun Hidayat Erliany Syaodih Fransiskus Dicky Septiawan Idryareza Augustyana, Denna Ika Nathalia Ike Mega Puspita Isny Novia Nurkharisma Mairosa Nurul Fitriani Mona Rahmadia Purwadhi Purwadhi Purwadhi Rian Andriani Teguh Adi Partama Titania Az Zahra Tri Elina Sari Tri Yuyun Apriliandika Simak Wibowo Bagus Saputra