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All Journal Jurnal Manajemen Pelayanan Publik Journal of Governance Jurnal Ilmiah Universitas Batanghari Jambi SEIKO : Journal of Management & Business JASa (Jurnal Akuntansi, Audit dan Sistem Informasi Akuntansi) Jurnal Ilmiah Administrasi Bisnis dan Inovasi Jurnal Pendidikan dan Konseling Management Studies and Entrepreneurship Journal (MSEJ) Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik International Journal of Demos Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Indonesian Journal of Social Research (IJSR) AKSELERASI: Jurnal Ilmiah Nasional Jurnal Ekonomi Jurnal Ilmu Manajemen Advantage Jurnal Kelola : Jurnal Ilmu Sosial International Journal of Science and Society (IJSOC) Jurnal Sosial dan Humanis Sains Literacy : International Scientific Journals of Social, Education, Humanities Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Perigel: Jurnal Penyuluhan Masyarakat Indonesia Jurnal Manajemen dan Penelitian Akuntansi (JUMPA) Riwayat: Educational Journal of History and Humanities Influence: International Journal of Science Review ENDLESS : International Journal of Future Studies
Kurhayadi Kurhayadi
Universitas Bandung
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Public Health Social Sciences Transportation Other

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Journal : Jurnal Ilmiah Universitas Batanghari Jambi

 1 
Kualitas Pelayanan Pasien Peserta BPJS di RSUD Lembang Kabupaten Bandung Barat (KBB) Agusti, Zahra Rizqita; Kurhayadi, Kurhayadi; Mulayti, Yuyun
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 1 (2024): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i1.4161

Abstract

One of the public services that is highly considered by the wider community is health services because health services in Indonesia are still not of good quality. The health service problems that are occurring in Indonesia today are caused by the uneven distribution of quality health services for all Indonesian people in the process of providing services, for example regarding service discrimination with the service itself. Health services were not optimal, therefore the Indonesian government made a health program to deal with service problems, namely the BPJS (Health Insurance Organizing Agency) program. This study aims to determine the quality of service for BPJS participant patients in Lembang Hospital. The method used in this study is a qualitative method in a way that describes synergistic problems when the research is carried out. Data collection techniques are carried out by observation, interviews and documents. The instruments used in this study were observation sheets, interview sheets, and structured documentation made by the researchers themselves. The results of this study show that service to patients participating in BPJS at the Lembang Hospital is in the requirements are clear, but there are still some obstacles in terms of the quantity, quality of human resources and infrastructure in the Lembang Hospital and the attitude of employees when serving patients.
Kualitas Pelayanan Publik dalam Pembuatan E-KTP di Kecamatan Cimahi Selatan Nuraini, Intan; Kurhayadi, Kurhayadi; Wargadinata, Betty
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 1 (2024): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i1.4141

Abstract

This study aims to determine and analyze the quality of public services in making E-KTP at the South Cimahi District Office. The method in this study uses a type of quantitative approach method. This study uses informants, namely the public who are given services and employees who provide services. The results of this study concluded that public implementation in the South Cimahi sub-district had inhibiting factors, namely the lack of infrastructure and human resources. There is an empathy dimension with indicators of friendly manners, respect for what has been implemented, non-discrimination and prioritizing the interests of service users, but there are indicators regarding the unfriendliness of service employees who have not realized what the community expects in serving the community. The assurance dimension with indicators of certainty and timely guarantees has been realized what the community wants. This is proven by the absence of public complaints regarding indicators on the assurance dimension. The responsiveness dimension with indicators that are timely, precise, fast, responds to complaints and is thorough has been implemented. This is evidenced by the absence of complaints from the public about indicators on the responsiveness dimension. The reliability dimension has indicators of expertise, clear service standards, accuracy and ability that have been implemented, but the indicators of employee expertise in using assistive devices for services have not gone according to the expectations of service users. The tangible dimension has been implemented with indicators of the use of convenience aids, appearance and convenience, but there are indicators that have not been fully implemented regarding the convenience of service places.
Co-Authors Aep Saepudin Agusti, Zahra Rizqita Barkah Rosadi Dzauharoh, Shinta Erinda Destry Rincani Hidayat, Yadi Feriadi Ilham Setiawan Ramdani Intan Nuraini Kushendar, Deden Hadi Lilis Suryani Muhammad Fauzi Muhammad Yusuf Muhlisoh, Fitria ZamZam Mulayti, Yuyun Prihadi, M Dana Rahmawati, Yustika Riza Bahtiar Sulistyan Rohayati, Yeti Sahromi Sahromi Satrio, Gemma Duke Sedarmayanti, Sedarmayanti Sri Masrifah Sucipto, Bambang Susanty, Aty Susniwati Susniwati Trisdayanto Candra Wirakusuma Tunggayana, Bayu Samara Tuti Asmala Wargadinata, Betty Yusuf Krisna Hari