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All Journal IAES International Journal of Artificial Intelligence (IJ-AI) Rekam : Jurnal, Fotografi, Televisi Animasi ANDHARUPA Jurnal Desain Interior Jurnal Dimensi DKV Seni Rupa dan Desain Sewagati Jurnal Pengabdian Masyarakat Nasional Jurnal Bahasa Rupa
Prasetyo, Didit
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Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Education Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Analysis on the Effectiveness of the Wira-Wiri Suroboyo Feeder in Increasing Urban Mobility Using Participant Observation Method Putri, Andita Wibyasti Sari; Dwitasari, Putri; Prasetyo, Didit; Nur Baiti, Ifanny
Jurnal Desain Interior Vol. 10 No. 2 (2025)
Publisher : Direktorat Penelitian dan Pengabdian kepada Masyarakat (DRPM), ITS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/jdi.v10i2.8349

Abstract

The Feeder Wira-Wiri Suroboyo is a transportation service specifically designed to enhance connectivity and efficiency within Surabaya's public transportation network, particularly by serving areas that are not accessible by regular buses. Despite being a well-managed public transportation service overseen by the city government, this form of transportation has not successfully encouraged widespread participation from the Surabaya community in its utilization.The purpose of this study was to identify operational problems in the Feeder Wira-Wiri Suroboyo using the participant observation method. Observations were conducted on different days and times to evaluate performance and identify strengths and weaknesses in feeder operations. The participant observation method involved researchers who actively used the service to gain direct experience and accurate data. The findings showed that although the feeder operated effectively, especially during peak hours, and provided adequate basic facilities, there were several areas that needed improvement. The primary problems identified include extended waiting times, the absence of an audio information system or notification system, and inaccuracies in application-based tracking. In order to improve operational effectiveness, recommended improvements are in waiting times, development of an audio notification system, and accuracy of application tracking. This study provides a reference for the Surabaya City Government to further improve the Feeder Wira-Wiri Suroboyo service so that it can be an alternative means of transportation to reduce congestion in the city of Surabaya.
Co-Authors Alamin, Rabendra Yudistira Arya Yudhi Wijaya Bambang Mardiono Soewito Baroto Tavip Indrojarwo Damastuti, Fardani Annisa Darmawan, Ni Made Dhyanawati Darmawan, Yurif Setya Denny Indrayana Setyadi Dharmawan, Yogantara S. Dwitasari, Putri Fachri, Moch Jati Santoso, Bagus Kusuma Wardani, Kartika Mareta, Alisa Aliah Maulana, Tito Mochamad Hariadi Naufan Noordyanto Nugrahardi Ramadhani Nur Baiti, Ifanny Octaviyanti Dwi Wahyurini Orta Darmawati, Nurina Putri, Andita Wibyasti Sari Ramadhani, Nugrahadi Sayatman Sayatman Selamat, Sheilya Chuangda Supeno Mardi Susiki Nugroho, Supeno Mardi Susanto, Tania Andini Theona Shafira, Aeysha Wahyudi Farid, Imam Yudistira Alamin, Rabendra