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Journal : Bulletin of Computer Science Research

User Interface Design for Doctor Reservation Website using Design Thinking Method Puspa Diah Narendri, Azelia; Cahya Wardhana, Ariq
Bulletin of Computer Science Research Vol. 5 No. 5 (2025): August 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bulletincsr.v5i5.534

Abstract

In the current era of digital transformation, the rapid integration of healthcare services is crucial to meet patient expectations and improve service delivery. Klinik Putri faces challenges such as long queues and difficulties in booking doctor appointments, which negatively impact patient satisfaction. This study aims to design a user-friendly, web-based doctor reservation system using the Design Thinking methodology, which consists of five stages: empathize, define, ideate, prototype, and test. Usability testing was conducted using the System Usability Scale (SUS), a standardized tool for evaluating system usability. The results showed an average SUS score of 83, placing the system in the “acceptable” category, Grade B, and receiving an “excellent” rating according to the Adjective Rating scale. These findings demonstrate that the proposed website design effectively addresses user needs, enhances the user experience, and contributes to improving the efficiency of healthcare services at Klinik Putri.
Co-Authors Ade Yanyan Ramdhani Aditya Abi Riestianto Aditya Pratomo Sutrisno Afzal Ziqri Agustyn, Zulfa Basmallah Aiza Yudha Pratama Ajeng Dyah Kurniawati Akhmad Jayadi Al Fikri, Mufid Alhakim, Rahmat Alon Jala Tirta Segara Ananda Rifkiy Hasan Andhika Prasetyo Utomo Andi Prademon Yunus Anggraini, Nenny Arif Riyandi Aufa Rizka Azzumi Aulia Hanafi, Alya Auliya Burhanuddin Bagus Aryandra, Brahmasta Bintang Ahmada Farhan Adama Cepi Ramdani Cintiari Devi , Pramita Condro Kartiko Denny Saputra Deny Saputra Diovianto Putra Rakhmadani Fadlan Sani Mubarok Faisal Dharma Adhinata Fala Sifah Maharani Fauzan Romadlon Gracia Rizka Pasfica Hasan, Thowaf Fuad Hesa Abda Arrasyid I Anna Tul Munikhah Imam M Shofi Jilly Ayu Puspita Kahfi Del Vieri Kamila, Ahya Radiatul Kukuh Pramadito Raharjo Kusuma, Adi Wahyu Candra Latief, Muhammad Abdul Luh Kesuma Wardhani Maie Istighosah Melani Eka Rahayu Muhammad Amien Sidiq Muhammad Ridwan Muhammad Yusuf Nurpariz Nashrul Hakiem Nastiti Nur Indrayani Nenny Anggraini, Nenny Novian Adi Prasetya Novian Adi Prasetyo Nurul Adila Pambudi, Wendri Tri Puspa Diah Narendri, Azelia Restu Indrawan Prabawa, I Putu Revaldo, Danny Rifki Adhitama, Rifki Rini Adelina Siagian Rizki Hadi, Rizki Rosalina Alda Rozy, Nurul Faizah Siti Ummi Masruroh Sofia, Martryatus Sri Wahjuni Suparyo Suparyo Syifa' Septiana Dwi Inayah Tampinongkol, Felliks Feiters Teguh Rijanandi Teguh Rijanandi Tenia Wahyuningrum Teotino Gomes Soares Tio Fani Tio Fani Wahyu Andi Saputra Windi Septiani Yani Nurhadryani Yogo Dwi Prasetyo Yolanda Al Hidayah Pasaribu Yudha Islami Sulistya Yuliani, Asty