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All Journal Journal Industrial Engineering and Management (JUST-ME) Madani: Multidisciplinary Scientific Journal
Sibua, Amrin
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ANALISIS PENINGKATAN KUALITAS PELAYANAN MENGGUNAKAN METODE SERVICE QUALITY ( SERVQUAL ) (Study Kasus Wisata Pulau Dodola Kabupaten Pulau Mototai) Umar, Almukmin; Sibua, Amrin; Saleh, Hasrul; Prasetyo, Nurtjahyo Budi; Zulfikram, Zulfikram; Jurtulis, Niga
Journal Industrial Engineering and Management (JUST-ME) Vol. 4 No. 02 (2023): Journal Industrial Engineering and Management (JUST-ME)
Publisher : Program Studi Teknik Industri Fakultas Teknik Universitas Islam Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47398/justme.v18i02.48

Abstract

Dodola Island Tourism is one of the tourist destinations located on Dodola Island, Morotai Island Kabupatean applies two Big Dodola Islands and Little Dodola. This study aims to determine the level of service quality and satisfaction of visitors or tourists in. Then find out how much influence the quality of service consisting of five dimensions, namely Physical Evidence, Reliability, Responsiveness, Assurance, Attention, on tourist satisfaction in Dodola Island Tourism with using Simple service quality (servqual) methods with SPSS tools. Data collection was carried out through literature study, field observation and questionnaire distribution to 25 respondents. The results of this study show that the level of service quality in Dodola Island Tourism is sufficient, while the level of tourist satisfaction is not good, because one dimension, namely Physical Evidence, is included in the category of not good. Therefore, Dodola Island Tourism needs to improve physical evidence is a dimension that has a limited presentation, which is 0.9698. This means that it is in the category of not good and is in the interval range of 0.9671, that is, it is in perception and expectation. Significantly to the satisfaction of tourists on Dodola Island Tourism.
Korelasi Keselamatan dan Kesehatan Kerja (K3) Dengan Produktivitas Kerja Karyawan (Studi Kasus: PT. Jaga Aman Sejahtera Halmahera Timur) Naka, Ali Syahrid; Sibua, Amrin; Z, Zulfikram
Madani: Jurnal Ilmiah Multidisiplin Vol 2, No 12 (2025): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

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Abstract

This study aims to analyze the correlation between the K3 (Occupational Safety and Health) program and the work productivity of employees in the processing department at PT. Jaga Aman Sejahtera Halmahera Timur. The study began by finding out how the K3 program is implemented at PT. Jaga Aman Sejahtera Halmahera Timur through direct interviews, observations and several company documents. The study was conducted in the division related to the implementation of K3, namely the processing department. There are two types of data sources in this study, namely primary data and secondary data. The data obtained from the research results were processed using the Spearman Rank correlation test. The respondents selected were employees in the processing department. The sampling technique used was total sampling, which was taking samples from the entire population of employees in the processing department totaling 75 employees. The data analysis technique used descriptive analysis which was directed to explain the data in general using percentages and averages presented in table form and then interpreted and analyzed with the help of the SPSS 27.0 for Windows Software program. The results of the research data analysis showed that the correlation between Occupational Safety and Health (K3) and employee work productivity was positive, very real and strongly correlated. This can be seen from the positive correlation value of 0.743. All K3 factors have a positive, very real and strongly correlated relationship with employee work productivity. Then followed by increased K3 awareness with a correlation value of 0.744, work environment control of 0.732, safety training of 0.668, and work safety publications have the lowest correlation value of 0.639.
Co-Authors Jurtulis, Niga Naka, Ali Syahrid Prasetyo, Nurtjahyo Budi Saleh, Hasrul Umar, Almukmin Z, Zulfikram Zulfikram, Zulfikram