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All Journal TRANSFORMASI : JURNAL PENGABDIAN PADA MASYARAKAT Journal Industrial Engineering and Management (JUST-ME)
Sibua, Amrin
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Control & Systems Engineering Decision Sciences, Operations Research & Management Industrial & Manufacturing Engineering Social Sciences

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ANALISIS PENINGKATAN KUALITAS PELAYANAN MENGGUNAKAN METODE SERVICE QUALITY ( SERVQUAL ) (Study Kasus Wisata Pulau Dodola Kabupaten Pulau Mototai) Umar, Almukmin; Sibua, Amrin; Saleh, Hasrul; Prasetyo, Nurtjahyo Budi; Zulfikram, Zulfikram; Jurtulis, Niga
Journal Industrial Engineering and Management (JUST-ME) Vol. 4 No. 02 (2023): Journal Industrial Engineering and Management (JUST-ME)
Publisher : Program Studi Teknik Industri Fakultas Teknik Universitas Islam Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47398/justme.v18i02.48

Abstract

Dodola Island Tourism is one of the tourist destinations located on Dodola Island, Morotai Island Kabupatean applies two Big Dodola Islands and Little Dodola. This study aims to determine the level of service quality and satisfaction of visitors or tourists in. Then find out how much influence the quality of service consisting of five dimensions, namely Physical Evidence, Reliability, Responsiveness, Assurance, Attention, on tourist satisfaction in Dodola Island Tourism with using Simple service quality (servqual) methods with SPSS tools. Data collection was carried out through literature study, field observation and questionnaire distribution to 25 respondents. The results of this study show that the level of service quality in Dodola Island Tourism is sufficient, while the level of tourist satisfaction is not good, because one dimension, namely Physical Evidence, is included in the category of not good. Therefore, Dodola Island Tourism needs to improve physical evidence is a dimension that has a limited presentation, which is 0.9698. This means that it is in the category of not good and is in the interval range of 0.9671, that is, it is in perception and expectation. Significantly to the satisfaction of tourists on Dodola Island Tourism.
Enhancing Social Tolerance and Community Participation through a Social-Educational Program in Pilowo Village Sarapung, Risky Richlos; Jaguna, Fahmi; Sibua, Abd Sarman; Hayun, Subhan; Sibua, Amrin; Papingka, Gullyt Karlos; Mahmud, Nurhani; Sabban, Irawati; Lessy, Ledy Yanti
TRANSFORMASI : JURNAL PENGABDIAN PADA MASYARAKAT Vol 6, No 1 (2026): April
Publisher : UNIVERSITAS MUHAMMADIYAH MATARAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/transformasi.v6i1.38567

Abstract

This Integrated Social and Educational-Based Program aimed to enhance community participation and social tolerance in Pilowo Village, South Morotai District, Pulau Morotai Regency. The program was initiated due to limited and sporadic community participation that had not been systematically integrated into village development initiatives. The implementation employed a participatory-collaborative approach through stages of socialization, collective community service activities, educational and recreational events, and a public dialogue session at the end of the program. Evaluation was conducted using mixed methods involving 78 respondents through pre-test and post-test questionnaires, interviews, and focus group discussions. The results indicated significant improvements in social participation (M=3.12 to 4.36), social tolerance (M=3.25 to 4.41), and awareness of education and community empowerment (M=3.05 to 4.28) with significance value p<0.001. Qualitative findings revealed strengthened social interaction, cross-group communication, and collective commitment toward program sustainability. The program demonstrates that a structured participatory approach effectively strengthens social capital and supports inclusive and sustainable village development.
Co-Authors Gullyt Karlos Papingka Hayun, Subhan Irawati Sabban Jaguna, Fahmi Jurtulis, Niga Ledy Yanti Lessy NURHANI MAHMUD Prasetyo, Nurtjahyo Budi Risky Richlos Sarapung Saleh, Hasrul Sibua, Abd Sarman Umar, Almukmin Zulfikram, Zulfikram