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All Journal JATI (Jurnal Mahasiswa Teknik Informatika) Abdimas Galuh : Jurnal Pengabdian Kepada Masyarakat Journal of Information Systems and Management Jurnal Bisnis Manajemen dan Akuntansi jabdimasunipem IPSIKOM International Transactions on Artificial Intelligence (ITALIC)
Sasono, Ipang
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing

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Journal : Journal of Information Systems and Management

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Innovation Capability as a Catalyst for Improved Service Quality and Work Productivity in Manufacturing Sasono, Ipang; Yuhelmis; Novitasari, Dewiana; Asbari, Masduki
Journal of Information Systems and Management (JISMA) Vol. 1 No. 1 (2022): February 2022
Publisher : AGUSPATI RESEARCH INSTITUTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.4444/jisma.v1i1.1147

Abstract

This study investigates the influence of innovation capability and work productivity on service quality within a manufacturing industry in Tangerang, Indonesia. Utilizing a quantitative research design, data were collected through a structured questionnaire distributed to 115 permanent employees, selected via random sampling. The data were analyzed using Structural Equation Modeling (SEM) with the SmartPLS 3.0 software. Results indicate that both innovation capability and work productivity significantly and positively affect service quality. Furthermore, innovation capability also exerts a significant positive influence on work productivity. These findings underscore the pivotal role of fostering innovation capability and enhancing work productivity to improve service quality, thereby equipping companies to compete effectively in the era of Industry 4.0. This research contributes to managerial practices by providing a comprehensive model for optimizing service quality through workforce development strategies, emphasizing innovation and productivity as key drivers.
Co-Authors Adi Widodo Agung nugroho, Yunianto Aman, Mustar Apriliasari, Dwi Asbari, Masduki Basuki, Sucipto Bist, Ankur Singh Budiadyana, Nyoman Fachrihusaini, Fachrihusaini Fayzhall, Miyv Fuadi, Aris Hartati, Ria Joni Iskandar, Joni Kristiyanti, Dwi Maria setyastanto, Albertus Nanda Juwita, Ratu Naurah, Syahla Ningtyas, Anisa Aurum Novitasari, Dewiana Nurasiah Nurasiah Qurotul Aini Ramawati, Nur Riyani Riyani Riyanto Riyanto Riyanto Sudiyono, Rachma Nadhila Sunarjo, Richard Andre Supriyanto Supriyanto Suroso Suroso Suroso Suseno, Bayu Tiara, Beby Wahyuni, Cahya Ayu WINANTI, WINANTI Wiyono, Nuri yanto, Adi Yoga Prihastomo Yuhelmis Yusuf Yusuf