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All Journal ABDIMAS SILIWANGI J-MPI (Jurnal Manajemen Pendidikan Islam) Dialogia: Jurnal Studi Islam dan Sosial El-Barka: Journal of Islamic Economics and Business Amalee: Indonesian Journal of Community Research & Engagement Jurnal Baabu Al-ilmi : Ekonomi dan Perbankan Syariah Insan Cita Jurnal Pengabdian Kepada Masyarakat El-Wasathiya: Jurnal Studi Agama Bertuah : Jurnal Syariah dan Ekonomi Islam Etos : Jurnal Pengabdian Masyarakat Journal of Islamic Economics and Finance Studies An-Nisbah : Jurnal Perbankan Syariah Ma'alim: Jurnal Pendidikan Islam Etihad: Journal of Islamic Banking and Finance Velocity: Journal of Sharia Finance and Banking Journal of Islamic Economics Niqosiya: Journal of Economics and Business Research ROSYADA: Islamic Guidance and Counseling Abdimas Indonesian Journal Mutanaqishah: Journal of Islamic Banking Cerdika: Jurnal Ilmiah Indonesia Velocity: Journal of Sharia Finance and Banking Jurnal Antologi Hukum NGARSA: Journal of Dedication Based on Local Wisdom Journal of Sharia Economic Law Welfare: Jurnal Pengabdian Masyarakat Falahiya Amaluna: Jurnal Pengabdian Masyarakat Nidhomiya: Research Journal of Islamic Philanthropy and Disaster Khidmatuna: Jurnal Pengabdian Masyarakat BAABU AL-ILMI: Ekonomi dan Perbankan Syariah
Ulya, Husna Ni'matul
Institut Agama Islam Negeri Ponorogo
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Kepuasan Pengguna Jasa Pada Kualitas Pelayanan KBIHU Al Mabrur Multazam Banyuwangi Nur Roikhatul Jannah; Husna Ni’matul Ulya
Niqosiya: Journal of Economics and Business Research Vol. 3 No. 1 (2023): Januari-Juni 2023
Publisher : Universitas Islam Negeri Kiai Ageng Muhammad Besari Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21154/niqosiya.v3i1.2042

Abstract

The enthusiasm of Muslims in Indonesia in carrying out Hajj from year to year has significantly increased the number of pilgrims. It is recorded that the number of pilgrims who will depart in 2023 is 221,000 people, consisting of 203,320 regular quota pilgrims and 17,680 special quota pilgrims. From the data details, the existence of KBIHU (Hajj and Umrah Guidance Group) Al Mabrur Multazam Banyuwangi is needed to create pilgrim satisfaction from the quality of services provided. This study uses a qualitative descriptive method, where writing provides an overview and presents data using interviews, observation, and research documentation techniques. The results of the research can be concluded that, in general, the quality of Hajj and Umrah services provided by KBIHU Al Mabrur Multazam Banyuwangi has been carried out well because it carries out the dimensions of service quality, namely Compliance with Islamic Sharia (Sharia Compliance), Assurance (Assurance), Reliability (Reliability), Physical Evidence (Tangible), Attention (Empathy), and Responsiveness (Responsiveness). However, it is necessary to add mentors to provide maximum service and positively impact service quality on pilgrim satisfaction.
Co-Authors AA Sudharmawan, AA Abdullah, Umar Andriani, Dela Ayu, Diyan Putri Bayu, Tri Bayu Bimantara Eka Putra Cahyani, Putri Gita Damayanti, Yuditya Dwi Handayani Dwi Handayani Eka Nursafitri Eka Nursafitri Fatin Alfiah Rahmah Febriana, Indri Felianti Dwi Wulandari Fitriah, Ika Humaidi, Muchtim Ika Fitriah Ilma, Mughniatul Ima Frafika Sari Indah Mahardya Putri Indah Trisna Nurhayati Indriyani, Firly Lidyyana Dwi Rahayu Maliha, Novi Fitia Mohammad Ridwan Mutiara, Dea Nur Eka Nanda Afrita Veronica Nia Zainul Mar'ati Niken Ayu Wulandari Nova Titin Lestari Novita Dwi Rachmawati Nur Mahmudah, Siti Nur Roikhatul Jannah NURUL ANNISA Pratiwi, Diah Ayu Nanda Anjar Putri, Frida Ananda Ratna Dewi Setyowati Ravina Putri Agustin Romadhoni, Cindy Fatika Safiruddin Al Baqi Sari, Nia Dwi Kartika Sa’adah, Cindy Kaela Shadruddin, Renaldin Siti Nur Mahmudah Soenjoto, Wening Purbatin Palupi Wening Purbatin Palupi Soenjoto Wulan Puspita Sari Wulandari, Felianti Dwi