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All Journal JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Pemerintahan dan Politik Ihsan: Jurnal Pengabdian Masyarakat Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Pelita Masyarakat Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Journal La Sociale Journal of Public Representative and Society Provision Jurnal Ilmiah Administrasi Publik dan Pemerintahan Langgas: Jurnal Studi Pembangunan Jurnal Pengabdian Kepada Masyarakat
Batubara, Beby Masitho
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Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Physics Public Health Social Sciences

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Journal : Journal of Education, Humaniora and Social Sciences (JEHSS)

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Kualitas Pelayanan Publik dalam Pengurusan E-KTP di Kecamatan Medan Baru Kota Medan Lubis, Fatimah; Suharyanto, Agung; Batubara, Beby Masitho
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 7, No 4 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), May
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v7i4.2633

Abstract

Public services are services provided by the government as a state administrator to the community, the Electronic Identity Card is an identity card that must be owned by every Indonesian citizen which contains a clear number, name, place/date of birth, gender, clear address along with RT/RW, village/village, sub-district, religion, marital status, occupation, citizenship, and the validity period of the ID card, The purpose of this study is to determine the quality and obstacles of employee service in making Electronic KTP in Medan Baru District, Medan City, by using qualitative research methods, this research focuses on Medan Baru District, the techniques used in this study are interviews, observations, and documentation in data collection, the performance of the State Civil Apparatus is guided by the Standard Operating Procedures in Medan Baru District and has been applied from In 2017 until now, there is a lack of blanks from the central government, a lack of clear information for the public and limited electronic ID card recording tools, the conclusion of the Electronic ID card contains security codes and electronic recordings as a means of verifying and validating a person's identity data.
Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan Plasa Telkom Rantauprapat, Labuhan Batu Fakhrozaldi, M. Nicky; Batubara, Beby Masitho; Angelia, Nina
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 7, No 4 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), May
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v7i4.2660

Abstract

This study aims to analyze the influence of service quality on customer satisfaction of PT Telkom Indonesia (Persero) Tbk in the Labuhan Batu Regency area, with a case study on customers of Plasa Telkom Rantauprapat. In the modern era, technology has become a staple that encourages digital-based services to grow. This study uses a quantitative method with simple linear regression analysis through the SPSS version 25 application. The results of the study show that service quality has a positive and significant effect on customer satisfaction. The regression coefficient value of 0.042 shows that every one-unit increase in service quality will increase customer satisfaction by 4.2%. In addition, the calculated t-value of 14.283 is greater than the t-table of 1.662, and the significance value is 0.000 < 0.05, indicating that the hypothesis is accepted. This means that the higher the quality of the service provided, the higher the customer satisfaction felt. On the other hand, if the quality of service decreases, then the level of customer satisfaction will also decrease.
Co-Authors Abdul Kadir Adam Adam Aditiawansyah, Muhammad Danu Agung Suharyanto Andika, Wahyu Angelina, Nina Anwar, Aslihal Audia Junita Azhima, Fauzhan Bahrum Jamil, Bahrum Bella, Dara BIMA BIMA, BIMA Daeli, Sri Suci Mentari Fakhrozaldi, M. Nicky Gulo, Lebiyus Gulo, Yorizal Tri Marzuki Hadawiya, Rafi’atul Halawa, Lili Handayani Hartono, Selamat Ichwanda, Rizki Indra Muda, Indra Kurniaty, Evy Yunita Lase, Sony Setiaman Lia Andriyani Lubis, Fatimah Lubis, Khairunnisah Lubis, Maksum Syahri manik, Agustina Mendrofa, Agung Rahmat Christin Mitha, Syahra Muhammad Aldi, Muhammad Nainggolan, Leonardo Nasution, Sahra Yusna Nina Angelia Nina Siti Salmaniah, Nina Siti Nina Siti Salmiah, Nina Siti Pane, Debora Pranata, Sudirman Rahmiati Rahmiati Rizkya, Salsa Rudi Salam Sinaga, Rudi Salam Samosir, Herrison Yehuda Santi, Ely Sarumaha, Mikael Irwan Susanto Selamat Riadi Sembiring, Walid Musthafa Sianturi, Juwilda Sianturi, Rut Royanti Simamora, Benny Estrada Simbolon, Lastrida Siregar, Nina Siti Salmiah Surya, Irfan Syafruddin Ritonga, Syafruddin Syahpitri, Eliana Waruwu, Servista Zoraya Alfathin Rangkuti