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All Journal Jurnal Nasional Pariwisata Jurnal Pengabdian Masyarakat AbdiMas Jurnal Kreativitas PKM Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Journal of Tourism Destination and Attraction Jurnal Hospitality dan Pariwisata Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Kepariwisataan: Jurnal Ilmiah Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Inovasi Penelitian Jurnal Kajian Pariwisata dan Bisnis Perhotelan Journal FAME (Journal Food and Beverage, Product and Services, Accomodation Industry, Entertainment Services Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Sadar Wisata: Jurnal Pariwisata JURNAL HOSPITALITI DAN PARIWISATA Jurnal Pengabdian dan Kewirausahaan JURNAL ILMIAH GLOBAL EDUCATION Jurnal Abdimas Terapan Destinesia : Jurnal Hospitaliti dan Pariwisata Journal of Innovation Research and Knowledge Jurnal Darmawisata Jurnal Abdimas Terapan Jurnal Communio: Jurnal Jurusan Ilmu Komunikasi Bogor Hospitality Journal RESLAJ: Religion Education Social Laa Roiba Journal Pesona Pariwisata Sadar Wisata: Jurnal Pariwisata
Sofiani, Sofiani
Universitas Bunda Mulia, Jakarta, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

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THE INFLUENCE OF FACILITIES ON CUSTOMER SATISFACTION IN SHANTUNG 77 KUOTIE KELAPA GADING Sofiani Sofiani
Journal FAME: Journal Food and Beverage, Product and Services, Accomodation Industry, Entertainment Services Vol 4, No 2 (2021): JOURNAL FAME Journal Food and Beverage, Product and Services, Accommodation Indu
Publisher : Akademi Pariwisata Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/fame.v4i2.3083

Abstract

The city of Jakarta is one that has a wide variety of culinary and food products for sale, very tight competitors among food entrepreneurs vying for greater consumer trust. One of the things contained in consumer trust is a facility that can meet customer satisfaction at a place to eat. This study aims to determine the effect of facilities on customer satisfaction in Shantung 77 Kuotie Kelapa GadingThe results showed that in the t test, it was known that the sig value for the effect of Facilities (X) on Customer Satisfaction (Y) can be concluded that the Facility variable is rejected, which means that there is a significant influence of facilities on customer satisfaction. Suggestions for Shantung 77 Kuotie Kelapa Gading to improve facilities so that there are no complaints from customers and make customers at Shantung 77 Kuotie Kelapa Gading satisfied with the existing facilities and location. For Shantung 77 Kuotie Mangga Besar to always maintain existing facilities so that there are no complaints from customers.
PENGARUH HARGA DAN FASILITAS TERHADAP KEPUTUSAN MENGINAP DI ALOFT HOTEL JAKARTA WAHID HASYIM Sofiani Sofiani
Journal FAME: Journal Food and Beverage, Product and Services, Accomodation Industry, Entertainment Services Vol 6, No 1 (2023): JOURNAL FAME Journal Food and Beverage, Product and Services, Accommodation Indu
Publisher : Akademi Pariwisata Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/fame.v6i1.4229

Abstract

Aloft Hotel Jakarta Wahid Hasyim is. wrong. one. hotel. star. 4 located in downtown Jakarta. Located in a location. strategic. make. Many people. choose. for. stay overnight. in the area. This great opportunity was also seen by other parties so that many hotels were established in the area. Study. this. done. to find out the effect. price. and. decision facility. stay overnight. at Aloft Hotel Jakarta Wahid Hasyim. Method. research that. used. on research. this. is. quantitative method with a total sample of 130 respondents. Technique. collection. data. on. study. This is done by distributing questionnaires and observations. The test method in research uses test. validity and reliability, test. normality, multicollinearity and heteroscedasticity tests, T tests, F tests, multiple linear regression tests and tests of the coefficient of determination and mean tests. The results of the tests carried out show that the effect. price and facilities to the decision. stayed at Aloft Hotel Jakarta Wahid Hasyim by 67.3%. The influence given is included in the strong category. From the results of partial testing (T test) on the variable price of 5.573 and facilities of 7.381. Test result. in a manner. simultaneous (F test) on both variables of 133.745, where the variables have a significant influence on the decision to stay. The conclusion of this study is the price and facilities it has. Influence on the decision to stay. With a price that is in accordance with the facilities obtained will make consumers decide to stay. Suggestions for Aloft Hotel Jakarta Wahid Hasyim to always offer competitive prices and well-maintained facilities.
Co-Authors Angel Claudia Angela Merici Kurnia Nette Berutu, Feronika Christopher Lourdes Palagiang Claudia, Angel Dessy Natalia Dessy Natalia DESSY NATALIA Dewantara Fachrureza Dewantara, Yudhiet Fajar Dhanka, Randy Djunaid, Ika Suryono Dwi Lolla Octavyan Erika Huang Eugenia , Valeri Febriany, Kim Felicia Tandi Gerald Adinugroho Gracia Eugene Hardjasa Hardjasa, Gracia Eugene Imam Ardiansyah Jesica Laurensia Jhoniawan , Jason Kevin Gustian Yulius Kevin Hadrian Kristin Engjelima Julwinda Nomleni Lauren, Sandy Metha, Metha Muhammad Sutiyadi Neysa Alicia Octavyan, Dwi Lolla Oktavianus, Rio Paulina Paulina Paulina Paulina Prawira, Nicky Narada Puspadewi, Roels Ni Made Sri Radella Paramitta Ricky Andrean Ritonga, Roozana Maria Ritongan, Roozana Maria ROSALINDA, ELVINA Rosanto, Stephanie Sally Suwandi Supina, Supina Tatiana Putri Yulia Tatiana Putri Yulia Tiffany Sudarmawan Vanesia Yolanda Vishnuvardhana S Soeprapto Vishnuvardhana Soeprapto Vivian Octariana Vivian Octariana Yulia, Tatiana Putri Yulius, Kevin Gustian