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All Journal Journal of English Language Teaching and Learning (JETLE) Jurnal Pengabdian kepada Masyarakat PRIMA : Portal Riset dan Inovasi Pengabdian Masyarakat JASL - Journal of Applied Studies in Language Journal of English in Academic and Professional Communication Journal of Language, Communication, and Tourism The International Journal of Studies in Social Sciences and Humanities (IJOSSH)
Rinda, Renata Kenanga
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Journal : Journal of English Language Teaching and Learning (JETLE)

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Enhancing tourist experience through interactive speaking: A practical application of english communication skills at the tourist information centre in Banyuwangi Rinda, Renata Kenanga; Finalia, Ratih; Indrastana, Nodistya Septian; Rahmanita, Meiga
Journal of English Language Teaching and Learning (JETLE) Vol 6, No 2 (2025): Journal of English Language Teaching and Learning (JETLE)
Publisher : Universitas Islam Negeri Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/jetle.v6i2.32815

Abstract

This qualitative descriptive study investigates the application of English-speaking skills in authentic service encounters at the Tourist Information Centre (TIC) in Banyuwangi, East Java. Drawing on approximately 10 observed interactions with both domestic and international tourists—including visitors from Indonesia, Singapore, and Malaysia—the study identifies four key stages of communication: information delivery, feedback provision, negotiation, and agreement confirmation. These stages reveal the strategic use of clarification, turn-taking, and negotiation techniques in real-time exchanges. The findings suggest that effective and adaptive spoken English significantly contributes to improved service quality and tourist satisfaction. By analyzing how TIC staff engage in interactive speaking practices, this research highlights the practical importance of communicative competence in tourism settings and provides insights for English for Specific Purposes (ESP) education.
The occurrence of code-switching in English as foreign language Classroom: An analysis of teacher’s and students’ conversations Rinda, Renata Kenanga
Journal of English Language Teaching and Learning (JETLE) Vol 5, No 2 (2024): Journal of English Language Teaching and Learning (JETLE)
Publisher : Universitas Islam Negeri Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/jetle.v5i2.26172

Abstract

Code-switching is an exciting phenomenon in the English classroom, especially in multilingual settings. While it is being practiced, several types of it have appeared. Dealing with the previous phenomenon, this research is intended to describe the types of code-switching used by the English teacher while conducting English classrooms. Descriptive research was used as the framework of this study to cope with the earlier goal. In collecting the data, the audio recording was used to record the classroom conversation and then transcribed into written form. After that, the data was analyzed. Furthermore, the findings highlight that the teacher uses three types of code-switching: tag-switching, inter-sentential switching, and intra-sentential switching. Also, this study reclassified the tag-switching into tag-switching with tag-phrase at the initial and the end of the sentence. Then, it regrouped inter-sentential switching into inter-sentential switching between clause and sentence and inter-sentential switching between two sentences. Last, it recategorized intra-sentential switching into intra-sentential switching with embedded words and intra-sentential switching with the inserted words. By describing the previous findings, it is hoped that types of code-switching can be clearly understood.
Co-Authors Adriadi Novawan Dewangga, Vigo Enik Rukiati Finalia, Ratih Indrastana, Nodistya Septian Ningsih, Yuslaili Norwahi, Nur Aqilah Binti Rachman, Nur Afni Rahmanita, Meiga Rizqi Febrian Pramudita Suharsono, Degita Danur Sunoko Setyawan Vigo Dewangga Wicaksono, Julien Arief Yuslaili Ningsih