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All Journal Journal of Economics, Business, & Accountancy Ventura Indonesian Journal of Business and Entrepreneurship (IJBE) Journal of Accounting and Management Innovation Asia-Pacific Management and Business Application Syntax Literate: Jurnal Ilmiah Indonesia JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Ultima Management : Jurnal Ilmu Manajemen Indonesian of Health Information Management Journal (INOHIM) Jurnal Muara Ilmu Ekonomi dan Bisnis Jurnal Ekonomi Manajemen Sistem Informasi Milestone: Journal of Strategic Management Journal of Accounting and Management Innovation Jurnal Locus Penelitian dan Pengabdian Jurnal Ilmu Manajemen & Ekonomika Proceeding National Conference Business, Management, and Accounting (NCBMA) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Eduvest - Journal of Universal Studies Proceeding of International Conference on Entrepreneurship (IConEnt) JER
Tan, Jacob Donald
Universitas Pelita Harapan
Aerospace Engineering Humanities Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Social Sciences Other

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COMPETITIVE ADVANTAGE OF STEEL MANUFACTURING FIRM IN CENTRAL SULAWESI, INDONESIA: DSI STEEL INDONESIA Qing Song; Jacob Donald Tan
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 10 No 1 (2023): JMBI UNSRAT Volume 10 Nomor 1
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v10i1.44219

Abstract

Dexin Steel Indonesia (DSI) is a China-Indonesia joint venture steel company with its headquartered is located at Jakarta and its manufacturing factory is located at Indonesia Morowali Industrial Park, Morowali Regency, Central Sulawesi. Steel market in Indonesia is as fierce as ever, and DSI needs to be stand out among other competitors to thrive in the fierce market. In this qualitative study, the researchers inquired into the issues to explore DSI’s competitive advantage, by employing a single instrumental case study with interviews, observations, and field notes. There are 10 informants who were approached for this study consisting of 5 internal stakeholders and 5 external stakeholders. The findings evinced a mini-model theory that guides DSI in Indonesia to enhance its competitive advantages to be able to survive in the marketplace. The mini-model theory consists of Experienced and Skillful Leadership, Language Barrier, Supportive Parent Company, Commitment to Alliance Agreement, Cultural Awareness, Cost Management, Learning Agility, Advanced Technology and lastly Equipment and Customer Engagement. Finally, the researchers also suggest other possible avenues for further research.
THE COMPETITIVE ADVANTAGE OF SIDO MUNCUL: USING PESTLE, PORTER’S FIVE FORCES, AND SWOT MATRIX ANALYSIS Ardi Kho; Jacob Donald Tan; Michael Prayogo Nugroho; Stefani Mutiara Kornelius; Sonnia Prayoga; Stephen Adi
Milestone: Journal of Strategic Management Vol. 3 No. 1 April 2023
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ms.v3i1.6919

Abstract

Sido Muncul is a company engaged in herbal medicine, pharmaceutical, traditional medicine, health food and beverage, cosmetics, and herbal processing. It is continuously innovating its products and keeping an eye on market needs. Sido Muncul gains a place in the hearts of consumers and is one of its business strategies. In addition, Sido Muncul is also expanding into foreign markets to market and sell its products. This study uses the description of PESTLE analysis, Porter 5 Forces, and SWOT Matrix because it experiences significant challenges from competitors, regulations, the economy, internal companies, and changes in consumer behavior. Based on the PESTLE, Porter 5 Forces, and SWOT Matrix analysis, Sido appears to have strength in market growth and has unique products and competencies to survive in competition, gain profits and continue improving efficiency and product innovation. The company needs to improve: the younger generation does not use herbal products for health.
Investigating Job Satisfaction Among Emergency Department Workers In A Private Hospital During The Pandemic Caroline Ratnasari; Jacob Donald Tan
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (140.53 KB) | DOI: 10.36418/syntax-literate.v7i2.6283

Abstract

In Indonesia during the COVID-19 pandemic situation, there is a surge of health care demand that leads to exhaustion and resignation of health workers. The emergency department plays an important role in providing care in Surya hospital, but many factors due to the unpredictable nature of the emergency department influence health workers’ satisfaction. Managing job satisfaction is essential as it increases the commitment and human capital potential of an employee, which subsequently contributes to the quality of care provided to the patients. This research investigates job satisfaction among health workers in the emergency department of Surya Hospital. In-depth semi-structured interviews and direct observations were employed in the study. From this study synergized teamwork increases emergency workers’ job satisfaction. On the other hand, complex recruitment processes, lack of compensation and benefits policy, and ineffective communication flow decrease job satisfaction. This research could guide the mediation between health workers and hospital management in providing a better working environment in the emergency department
THE COMPETITIVE ADVANTAGE OF PT. AURORA EXECUTIVE PLACEMENT CONSULTANT DURING COVID-19 PANDEMIC Armaan Arora; Jacob Donald Tan
Proceeding National Conference Business, Management, and Accounting (NCBMA) 6th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In a country of 273.8 million people, the COVID-19 pandemic has had a significant impact on the job market in Indonesia. The pandemic has caused a slowdown in economic activity and disrupted supply chains, leading to job losses, reduced hiring and retaining talent. These skill shortages have had a significant impact on the economy and businesses, as they struggle to find skilled workers to meet their demands. With the shortage in hiring PT. Aurora Executive Placement Consultant a human resource, Recruitment Company is still serving in the market because of their competitive advantage in the market as other companies in the market have failed. This research uses qualitative methods with interviews and questionnaire as the main data collection method with subjects ranging from various levels of employees, executives, and clients of PT. Aurora Executive Placement Consultant. Dynamic Database, Taylor Made For Clients, Digital Transformation, Talent Matching From Social Networking, Aggressive Direct Marketing, Communication, Industry Expertise, Pay Cut Reimbursement, and Health Protocols, Trust In Owners Integrity & Knowledgeability and Assessment Tools are some of the most impactful competitive advantages of PT. Aurora Executive Placement Consultant compared to its competitor in executive search. I would recommend for future study on executive search firms experience during the COVID-19 pandemic.
MEDIA COMPANY'S STRATEGIC ANALYSIS USING BALANCE SCORECARD Ardi Ardi; Jacob Donald Tan; Irwanto Halim; Teddy Purnama; Yuma Luqman Adhli
Milestone: Journal of Strategic Management Vol. 3 No. 2 September 2023
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ms.v3i2.7439

Abstract

The three steps of Media Innovation are focusing on optimizing TikTok, implementing a fair usage policy (FUP), and working strategically with Starlink. Optimization of TikTok aims to optimize digital marketing campaigns; the application of FUP includes regulations governing the fair use of internet bandwidth. And use Starlink satellite technology to expand the market. External adjustments in communication, branding, and interaction with customers and stakeholders. All activities and initiatives can be monitored by applying the balanced scorecard to measure media performance by considering four perspectives. Qualitative research methods through document studies to discuss the use of the balanced scorecard in dealing with external influences, analyze the industrial environment, discover internal strengths and weaknesses, and develop creative strategies and appropriate action plans, as well as change management to become the basis for implementing the desired changes for overall company performance measurement.
KUALITAS PELAYANAN HEMODIALISA RUMAH SAKIT QIM BATANG Safitri, Herlina; Tan, Jacob Donald

Publisher :

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (74.747 KB) | DOI: 10.31955/mea.v5i3.1484

Abstract

Rumah sakit sebagai sarana kesehatan yang dilengkapi dengan alat kesehatan dan tenaga medis. Penyakit kronis seperti gagal ginjal dapat ditangani dengan perawatan hemodialisa. Di Indonesia, angka populasi gagal ginjal kronik diperkirakan 100/1 juta penduduk. Untuk mempertahankan hidupnya, pasien harus menjalani hemodialisa, maka dari itu unit hemodialisa RS QIM Batang dituntut untuk selalu meningkatkan pelayanan hemodialisa untuk mewujudkan kepuasan pasien. Desain penelitian merupakan penelitian kualitatif yang bersifat eksploratif dan eksplanatori dengan jenis studi kasus. Informan penelitian ini adalah pasien hemodialisa Rumah Sakit Qolbu Insan Mulia Batang yang berjumlah lima orang. Dari hasil penelitian terdapat lima latent variabels yang menjadi faktor kepuasan pasien yaitu: Accessibility Convenience, Adequate hemodialysis unit, Communicative Attitud, Access to BPJS (Badan Penyelenggara Jaminan Sosial), and Hygiene of Doctors and Nurses yang berkontribusi positif terhadap Patient Satisfaction di unit hemodialisa RS QIM Batang. Gambaran tingkat kepuasan pasien hemodialisa di RS QIM Batang menunjukkan hasil positif yang berarti pasien puas atas layanan yang diberikan oleh perawat hemodialisa di RS QIM Batang. Pelayanan yang diberikan oleh unit hemodialisa sudah mampu memberikan pelayanan dengan cukup baik terhadap pasien hemodialisa. Kemampuan ini sebaiknya dipertahankan oleh pihak unit hemodialisa RS QIM Batang supaya kinerja unit hemodialisa RS QIM Batang bisa melebihi harapan pasien.
EXPERIENCE OF MEDICAL SERVICES TO THE PEOPLE OF DILI, TIMOR LESTE Alkatiri, Fairuziah Binti Bader; Tan, Jacob Donald

Publisher :

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v5i3.1676

Abstract

This study aims to investigate the medical service provided in Dili, Timor Leste. The National Hospital become as the center of medical services for the people of Timor Leste, however there are still many complaints against the quality of medical services initiated by the dissatisfaction of the patient which is a state of higher concern. Applying the phenomenological approach, through purposive sampling, 7 patients with medical services experiences at the National Hospital were interviewed using open-ended questions and observed. The findings pointed towards the lack of several aspects such as available service rooms and their maintenance, clinical investigation options, quantity and quality of medical personnel, and the interaction between workers and patients. These four factors contribute negatively towards patient satisfaction, and yet enlighten national hospital management to enhance their medical service quality. It is hoped that the National Hospital will develop strategies to increase patient satisfaction and cater to the medical needs of Timorese.
Keunggulan Kompetitif PT MAK Selama Masa Pandemi Covid-19 [PT MAK's Competitive Advantage During the Covid-19 Pandemic] Enrico, Davin; Tan, Jacob Donald
Milestone: Journal of Strategic Management Vol. 2 No. 1 April 2022
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ms.v2i1.5350

Abstract

This research was conducted at a family business in Jakarta, PT MAK, as a business actor in the construction of residential houses and/or shop houses to analyze how PT MAK's strategy is to achieve company performance during the COVID-19 pandemic and identify PT MAK's strategy in achieving excellence. competitive. This research uses a qualitative approach – a single case study – in which the data collection technique uses in-depth interviews with the owner, observations and field notes. Interviews were conducted with 10 informants consisting of 2 owners, 4 employees, 2 clients and 2 partners from this family company. The implication of the results of this study is that members of PT MAK, especially the owners, can find out the company's competitive advantages that can be practiced during this COVID-19 pandemic and beyond so that they can compete with their competitors. Furthermore, it can also use the mini-model theory from the results of this study to compare with other case studies in the same sector, namely contractor services.BAHASA INDONESIA ABSTRACTPenelitian ini dilakukan pada sebuah bisnis keluarga di Jakarta, PT MAK, sebagai pelaku usaha di bidang konstruksi pembangunan rumah-rumah hunian dan/atau ruko untuk menganalisis bagaimana strategi PT MAK dalam mencapai kinerja perusahaan selama masa pandemi COVID-19 serta mengidentifikasi strategi PT MAK dalam mencapai keunggulan kompetitif. Adapun penelitian ini menggunakan metode pendekatan kualitatif – single case study – yang di mana teknik pengumpulan datanya menggunakan wawancara secara mendalam kepada pemilik, observasi dan field notes. Wawancara dilakukan kepada 10 informan yang terdiri dari 2 pemilik, 4 karyawan, 2 klien dan 2 partner dari perusahaan keluarga ini. Implikasi dari hasil studi ini adalah anggota dari PT MAK, khususnya pemilik, dapat mengetahui keunggulan kompetitif perusahaan yang bisa dipraktikkan pada saat masa pandemi COVID-19 ini dan seterusnya agar dapat untuk bersaing dengan kompetitor-kompetitornya. Selanjutnya akademisi juga dapat memanfaatkan mini-model theory dari hasil penelitian ini untuk membandingkan dengan case study lainnya di sektor yang serupa yaitu jasa kontraktor.
KEUNGGULAN KOMPETITIF BISNIS KELUARGA DALAM BIDANG MANUFAKTUR PERIKANAN PADA MASA PANDEMI COVID-19: PT PLM [COMPETITIVE ADVANTAGE OF FAMILY BUSINESS IN FISHING INDUSTRY DURING COVID-19 PANDEMIC: PT PLM] Felyana, Felyana; Tan, Jacob Donald
Milestone: Journal of Strategic Management Vol. 3 No. 2 September 2023
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ms.v3i2.7477

Abstract

PT PLM is a family company operating in the fisheries manufacturing industry which was able to survive and develop until it was able to win awards during the COVID-19 pandemic. The COVID-19 pandemic has had a significant impact on the manufacturing industry, one of which is a 30–40% decline in export demand in the production and distribution sector of fishery products. The research was conducted to find out the competitive advantages of PT PLM is still struggling to compete in the existing competition. This single case study research will be carried out qualitatively, where the data collection process will be carried out using interviews, observations, and field notes with informants, namely owners, employees, and customers from PT PLM hopes that their views can help and support in compiling the Mini-Model Theory in this research. It is hoped that the theory developed can help PT PLM in continuously improve its competitive advantage in the future and also provide insight into the world of academia in the fishing industry.Bahasa Indonesia Abstract: PT PLM merupakan perusahaan keluarga yang bergerak pada industri manufaktur perikanan yang mampu bertahan, berkembang hingga mampu meraih penghargaan selama pandemi COVID-19 terjadi. Padahal pandemi COVID-19 memberikan dampak yang signifikan terhadap industri manufaktur salah satunya seperti penurunan 30–40% permintaan ekspor pada sektor produksi dan distribusi produk perikanan. Penelitian dilakukan dengan tujuan untuk mengetahui keunggulan kompetitif yang dimiliki PT PLM yang hingga kini masih terus berjuang untuk berkompetisi di persaingan yang ada. Penelitian single study case ini akan dilakukan secara kualitatif, di mana proses pengumpulan data akan dilakukan menggunakan wawancara, observasi, serta catatan lapangan dengan informan yaitu pemilik, karyawan dan pelanggan yang berasal dari PT PLM yang diharapkan pandangan mereka dapat membantu dan mendukung dalam menyusun Mini-Model Theory di penelitian ini. Theory yang disusun diharapkan dapat membantu PT PLM dalam meningkatkan keunggulan kompetitifnya terus menerus di masa depan dan juga kasih wawasan untuk dunia akademia di industri perikanan tersebut.
COMPETENCY-BASED PASSION AND VALUE-BASED DEDICATION INDONESIAN ENTREPRENEURIAL PERSISTENCE AMID THE COVID-19 PANDEMIC Husni, Fransiskus Xaverius; Suwarto, F X; Hariandja, Evo Sampetua; Tan, Jacob Donald
Ultima Management : Jurnal Ilmu Manajemen Vol 15 No 2 (2023): Ultima Management : Jurnal Ilmu Manajemen
Publisher : Universitas Multimedia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31937/manajemen.v15i2.3402

Abstract

Abstract- In 2021, Indonesia's national income significantly decreased as a result of the COVID-19 pandemic. During that time, a large number of SMEs failed, although some managed to recover. The goal of the research is to acquire experience with entrepreneurial tenacity and turn it into explicit knowledge. Using Interpretative Phenomenological Analysis to analyse the persistence experiences of ten entrepreneurs with COVID-19 bounce-back experience. Informants are selected with purposive sampling based on multiple perspective approach. In-depth interviews were conducted for data collection. Two stages of coding is used for theming process, which are followed by conceptualization process. Confirmation of notions is achieved by elaborate coding. Research indicate that the drivers for the perseverance of Indonesian entrepreneurs amidst the COVID-19 pandemic can be attributed to Competencies-based passion and Value-based dedication. Entrepreneurs persevere because they are passionate about their industry and have faith in their ability to thrive. Another motivator is their commitment to enduring because of the beliefs or principles they cherish.Entrepreneurs that are persistent will have greater opportunities, particularly since they would have more time to become familiar with the challenges posed by COVID-19. The effects of COVID-19 are also diminishing over time. It is their competency- based passion and value-driven determination that enable entrepreneurs to persevere in the face of adversity. Perseverance and resilience must be combined when business transformation is mandatory. Keywords: COVID-19 Pandemic; Indonesia; Competency-Based Passion; Persistence Experience; Value-Based Dedication
Co-Authors Adinegara, Marcel Agus Purwanto Alkatiri, Fairuziah Binti Bader Andrian Indramawan Anton Wachidin Widjaja Ardi Ardi Ardi Kho Armaan Arora Caroline Ratnasari Chandra, Winda CHENG, XU Edwin, Edward Enrico, Davin Evo S Hariandja Fairuziah Binti Bader Alkatiri Felyana, Felyana Hadi Cahyadi Helenna Claudia Thasya Herlina Safitri Husni, Fransiskus Xaverius Irwanto Halim Layman, Chrisanty Victoria Listyani, Nadya Kaulika Masduki Asbari Michael Prayogo Nugroho Pramono, Rudy Purba, John Tampil Qing Song Safitri, Herlina Sonnia Prayoga Stefani Mutiara Kornelius Stephen Adi Sugiarto S Suwarto, F X Teddy Purnama Thasya, Helenna Claudia Thasya, Helenna Claudia Wangidjaja, Olivia Wibisono, Natalia Ika Xujie, Xujie Yossie Giodita Jenifer Yuma Luqman Adhli