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THE COMPETITIVE ADVANTAGE OF PT UNIHAN IN ELECTRONIC MANUFACTURING INDUSTRY CHENG, XU; Tan, Jacob Donald
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 10 No 3 (2023): JMBI UNSRAT Volume 10 Nomor 3
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v10i3.49198

Abstract: In recent years, the competition in the manufacturing industry has become more intense, and the situation of manufacturing companies has become more difficult. This study chooses PT UNIHAN as a case study to understand the reasons why it still survives in the electronics manufacturing industry. This article is mainly based on interviews, supplemented by file notes and observations to collect data, through qualitative research, to analyze the latent variables that enable PT UNIHAN to gain a competitive advantage and how these latent variables contribute to its competitive advantage. Finally, the researchers found lean supply chain management, cost control, continuous R&D, specialized engineers team, accommodating production capacity, quality control, aggressive exploring market segmentations, integrated management systems, and focused human welfare as the main nine factors that contribute to PT UNIHAN’s competitive advantage. This research can provide some references for disadvantaged companies to enhance their competitive advantages. The mini-model theory can also be used as a new reference for academic research. Abstrak: Dalam beberapa tahun terakhir, persaingan di industri manufaktur semakin ketat, dan situasi perusahaan manufaktur menjadi semakin sulit. Penelitian ini memilih PT UNIHAN sebagai studi kasus untuk memahami alasan mengapa masih bertahan di industri manufaktur elektronik. Artikel ini terutama didasarkan pada wawancara, dilengkapi dengan catatan file dan observasi untuk mengumpulkan data, melalui penelitian kualitatif, untuk menganalisis variabel laten yang memungkinkan PT UNIHAN memperoleh keunggulan kompetitif dan bagaimana variabel laten tersebut berkontribusi terhadap keunggulan kompetitifnya. Terakhir, para peneliti menemukan manajemen rantai pasokan yang ramping, pengendalian biaya, penelitian dan pengembangan yang berkesinambungan, tim insinyur yang terspesialisasi, mengakomodasi kapasitas produksi, pengendalian kualitas, eksplorasi segmentasi pasar yang agresif, sistem manajemen yang terintegrasi, dan kesejahteraan manusia yang terfokus merupakan sembilan faktor utama yang berkontribusi terhadap kesuksesan PT UNIHAN. keunggulan kompetitif. Penelitian ini dapat memberikan beberapa referensi bagi perusahaan-perusahaan yang kurang beruntung untuk meningkatkan keunggulan kompetitifnya. Teori mini model juga dapat dijadikan referensi baru dalam penelitian akademis

Investigating the Competitive Advantage in the Green Bean Coffee Supplying Company Business: PT Trio Lestari Adinegara, Marcel; Tan, Jacob Donald
Proceeding of International Conference on Entrepreneurship (IConEnt) Vol 3 (2023): Proceeding of 3rd International Conference on Entrepreneurship (IConEnt)
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Indonesia was the world's third largest coffee exporter with a total export volume of 1.2 million bags, while domestic coffee consumption in 2015/2016 made it the second largest exporter by total export volume. 1.2 million bags. This follows Brazil's coffee consumption of 4.5 million bags. Robusta accounts for 90% of domestic coffee raw material production, and Arabica accounts for the remaining 10% and it is still slowly growing to this day. Reflecting on the high demand coffee beans in the agriculturesideof the business especially in Indonesia,itis somehow an old fashioned and less talked about however a very interesting case on how the sector has been struggling to achieve a consistent growth and success. In recent years especially has been tough for the business because of predicted uncontrollable climate change and newcomers coming into the business. The researchers are using PT Trio Lestari as a respective case study to analyze the businesses' sector current stateand howits competitiveadvantageworkinthe challenges that the agriculture industry and its competitions has to offer. This research uses qualitative method with objective data collection and interviews with the subjects in various fields starting from its respective owners, employeesandto their business partners. The findings of this research are the latent variables that contributes into the competitive advantage of the company such as Entrepreneurial Journey Experiences, Personal Level B2B Partner’s Trust, Trustworthy Company Reputation, Good Relationship and Working Environment for Employees, The Sense of Familiness, Competitive Product Pricing, Convenience in Transactions and Services. The study will allow other potential research to dig deeper on the agricultural sector of the coffee business.

Investigating the Competitive Advantage in the Green Bean Coffee Supplying Company Business: PT Trio Lestari Adinegara, Marcel; Tan, Jacob Donald
Proceedings of the International Conference on Entrepreneurship (IConEnt) Vol. 3 (2023): Proceedings of the 3rd International Conference on Entrepreneurship (IConEnt)
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Indonesia was the world's third largest coffee exporter with a total export volume of 1.2 million bags, while domestic coffee consumption in 2015/2016 made it the second largest exporter by total export volume. 1.2 million bags. This follows Brazil's coffee consumption of 4.5 million bags. Robusta accounts for 90% of domestic coffee raw material production, and Arabica accounts for the remaining 10% and it is still slowly growing to this day. Reflecting on the high demand coffee beans in the agriculturesideof the business especially in Indonesia,itis somehow an old fashioned and less talked about however a very interesting case on how the sector has been struggling to achieve a consistent growth and success. In recent years especially has been tough for the business because of predicted uncontrollable climate change and newcomers coming into the business. The researchers are using PT Trio Lestari as a respective case study to analyze the businesses' sector current stateand howits competitiveadvantageworkinthe challenges that the agriculture industry and its competitions has to offer. This research uses qualitative method with objective data collection and interviews with the subjects in various fields starting from its respective owners, employeesandto their business partners. The findings of this research are the latent variables that contributes into the competitive advantage of the company such as Entrepreneurial Journey Experiences, Personal Level B2B Partner’s Trust, Trustworthy Company Reputation, Good Relationship and Working Environment for Employees, The Sense of Familiness, Competitive Product Pricing, Convenience in Transactions and Services. The study will allow other potential research to dig deeper on the agricultural sector of the coffee business.

Employee Engagement in the Emergency Department at Rumah Sakit Umum Daerah K in Jakarta: A Case Study Listyani, Nadya Kaulika; Tan, Jacob Donald
Jurnal Economic Resource Vol. 8 No. 2 (2025): September - February
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v8i2.1425

The emergency department (ED) plays a critical role as the frontline of healthcare systems, serving as the primary entry point for patients who need immediate treatment related to life safety. The quality of care in the EDs not only influences patient satisfaction but also impacts employee engagement. Employee engagement is a multifaceted psychological construct that describes the emotional, cognitive, and behavioral commitment of employees to their job and organization. This study explores the factors influencing employee engagement among ED staff at RSUD K in Jakarta through a qualitative case study approach. Using in-depth semi-structured interviews, direct observations, and field notes, the research identifies key themes including teamwork, administrative workload, access to meals and rest areas, communication with the management, and the extent to which staff aspirations are considered. Findings reveal that strong team work enhances engagement, while lack of managerial support and inadequate facilities negatively impact morale and performance. The study underscores the importance of responsive leadership and supportive work environments in promoting staff engagement in ED.

Analysis of Employee Job Satisfaction at Aesthetic Clinic PL Chandra, Winda; Tan, Jacob Donald
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 5 (2025): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i5.4672

The beauty industry is currently experiencing very rapid growth, driven by various factors such as increased awareness of self-care, technologicay developments, and product innovation. This purpose of this study to determine the factors that influence of job satisfaction at the PL Esthetic Clinic in increasing employee job satisfaction. This research uses a qualitative approach with a case study approach which is a research strategy focusing on-in depth exploration of one or several case in a real-life context. Researchers conduct semi-structured interviews and also direct observation in the field. Based on the results and discussion of research related to the analysis of employee job satisfaction at the PL Aesthetic Clinic, it can be concluded that a family-oriented relationship creates a collaborative and supportive work atmosphere, which increases motivation and morale. In addition, work-life balance gives empolyees the opportunity to manage stress and fulfill responsibilies outside of work, so they full more satisfied at work. Promotion also contributes to job satisfaction, as employees feel valued and have opportunities grow and advanced within the company. Safe haven from supervisors, characterized by good communication and support, further strengthens the sense of satisfaction. Low and inadequate compensation can result in dissatisfaction among employees, especially if they feel their efforts and contributions are not finacially rewarded. In addition, transparent communication with finance can create uncertainty and mistrust among employees, which in turn can lower job satisfaction levels.

Investigating Dental Care Patient Satisfaction in DSC Dental Clinic: A Case Study Wibisono, Natalia Ika; Tan, Jacob Donald
Eduvest - Journal of Universal Studies Vol. 5 No. 6 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i6.51479

Dental care plays a vital role in overall health, as poor oral health is linked to systemic diseases such as diabetes, cardiovascular issues, and malnutrition. In Indonesia, around 70% of the population experiences oral diseases, yet only 12% seek professional treatment, a figure significantly lower than the global average. This highlights the urgency of examining patient satisfaction in dental care. This study investigates patient satisfaction at DSC Dental Clinic in Surabaya, Indonesia, using a qualitative case study approach. Nine participants who received various dental treatments were interviewed through semi-structured methods and observed directly. The findings reveal that high clinical skills, clear communication, stringent infection control protocols, and a fair price-to-value perception contribute positively to patient satisfaction. However, inefficient administrative services negatively affect the patient experience. These insights can guide better collaboration between clinical and administrative staff to enhance the quality of dental care services. Furthermore, this research supports clinic management and policymakers in regulating private dental practices by ensuring strict hygiene standards, transparent pricing, and effective administrative procedures.

Ownersâ€™ integrity, customersâ€™ relation, and focused attitude as strategiies of family business sustainability and growth: an empirical study Purba, John Tampil; Tan, Jacob Donald
Journal of Economics, Business, and Accountancy Ventura Vol. 21 No. 2 (2018): August - November 2018
Publisher : Universitas Hayam Wuruk Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jebav.v21i2.1433

Asian Development Bank Institute reported that the contribution of Micro, Small and Medium Enterprises (MSMEs) to the Indonesian GDP is 57.8% and the contribution to total employment is 97.2%. MSMEs in Indonesia are almost owned by families. According to Family Firm Institute in 2016, 72% of all businesses in Indonesiaâ€™s private sector are run by family businesses, and while most of the MSMEs started out as family businesses, many successful entrepreneurs come from family business background.Â This empirical study is based on 3 family business cases that have been expanding in terms of its sales and operations throughout more than 10 years. The method used in this study is qualitative research by exploring the strategic management to sustain the family businesses through ownersâ€™ integrity, customersâ€™ relations, and focused attitude in their vocations.Â As the family businesses are currently in transition of passing the torch to the next generation, their sustaining strategies have to be extended.

COMPETENCY-BASED PASSION AND VALUE-BASED DEDICATION INDONESIAN ENTREPRENEURIAL PERSISTENCE AMID THE COVID-19 PANDEMIC Husni, Fransiskus Xaverius; Suwarto, F X; Hariandja, Evo Sampetua; Tan, Jacob Donald
ULTIMA Management Vol 15 No 2 (2023): Ultima Management : Jurnal Ilmu Manajemen
Publisher : Universitas Multimedia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31937/manajemen.v15i2.3402

Abstract- In 2021, Indonesia's national income significantly decreased as a result of the COVID-19 pandemic. During that time, a large number of SMEs failed, although some managed to recover. The goal of the research is to acquire experience with entrepreneurial tenacity and turn it into explicit knowledge. Using Interpretative Phenomenological Analysis to analyse the persistence experiences of ten entrepreneurs with COVID-19 bounce-back experience. Informants are selected with purposive sampling based on multiple perspective approach. In-depth interviews were conducted for data collection. Two stages of coding is used for theming process, which are followed by conceptualization process. Confirmation of notions is achieved by elaborate coding. Research indicate that the drivers for the perseverance of Indonesian entrepreneurs amidst the COVID-19 pandemic can be attributed to Competencies-based passion and Value-based dedication. Entrepreneurs persevere because they are passionate about their industry and have faith in their ability to thrive. Another motivator is their commitment to enduring because of the beliefs or principles they cherish.Entrepreneurs that are persistent will have greater opportunities, particularly since they would have more time to become familiar with the challenges posed by COVID-19. The effects of COVID-19 are also diminishing over time. It is their competency- based passion and value-driven determination that enable entrepreneurs to persevere in the face of adversity. Perseverance and resilience must be combined when business transformation is mandatory. Keywords: COVID-19 Pandemic; Indonesia; Competency-Based Passion; Persistence Experience; Value-Based Dedication

Customer Satisfaction pada Omnichannel Kosmetik di Sociolla: Studi Kasus Yossie Giodita Jenifer; Jacob Donald Tan
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 2 (2024): Jurnal Ekonomi Manajemen Sistem Informasi (November - Desember 2024)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i2.3325

Peningkatan penggunaan skincare dan kosmetik mendorong pertumbuhan industri kecantikan, termasuk pada bidang retail. Teknologi yang semakin berkembang juga mengubah cara konsumen untuk berbelanja sehingga tidak hanya melalui satu channel saja, namun dapat dilakukan melalui berbagai channel yang terintegrasi antar channel. Penelitian ini dilakukan untuk mengetahui faktor-faktor yang berkontribusi terhadap customer satisfaction pada omnichannel kosmetik. Pengumpulan data dilakukan dengan wawancara semi-structured terhadap 6 konsumen Sociolla yang melakukan pembelian pada toko fisik, online, bahkan keduanya. Berdasarkan temuan penelitian dan wawancara, diperoleh hasil 10 faktor yang dapat membawa dampak bagi customer satisfaction pada omnichannel kosmetik, yakni (1) kemudahan akses toko fisik, (2) produk beragam dan lengkap, (3) penetapan harga setara kompetitif, (4) promosi agresif, (5) penataan rapi dan lighting baik, (6) staf responsif, (7) aplikasi SOCO,(8) metode pembayaran lengkap, (9) kemasan pengiriman rapi dan aman, dan (10) waktu pengiriman sesuai estimasi.

Keunggulan Kompetitif PT MAK Selama Masa Pandemi Covid-19 [PT MAK's Competitive Advantage During the Covid-19 Pandemic] Enrico, Davin; Tan, Jacob Donald
Milestone: Journal of Strategic Management Vol. 2 No. 1 April 2022
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ms.v2i1.5350

This research was conducted at a family business in Jakarta, PT MAK, as a business actor in the construction of residential houses and/or shop houses to analyze how PT MAK's strategy is to achieve company performance during the COVID-19 pandemic and identify PT MAK's strategy in achieving excellence. competitive. This research uses a qualitative approach - a single case study - in which the data collection technique uses in-depth interviews with the owner, observations and field notes. Interviews were conducted with 10 informants consisting of 2 owners, 4 employees, 2 clients and 2 partners from this family company. The implication of the results of this study is that members of PT MAK, especially the owners, can find out the company's competitive advantages that can be practiced during this COVID-19 pandemic and beyond so that they can compete with their competitors. Furthermore, it can also use the mini-model theory from the results of this study to compare with other case studies in the same sector, namely contractor services.BAHASA INDONESIA ABSTRACTPenelitian ini dilakukan pada sebuah bisnis keluarga di Jakarta, PT MAK, sebagai pelaku usaha di bidang konstruksi pembangunan rumah-rumah hunian dan/atau ruko untuk menganalisis bagaimana strategi PT MAK dalam mencapai kinerja perusahaan selama masa pandemi COVID-19 serta mengidentifikasi strategi PT MAK dalam mencapai keunggulan kompetitif. Adapun penelitian ini menggunakan metode pendekatan kualitatif - single case study - yang di mana teknik pengumpulan datanya menggunakan wawancara secara mendalam kepada pemilik, observasi dan field notes. Wawancara dilakukan kepada 10 informan yang terdiri dari 2 pemilik, 4 karyawan, 2 klien dan 2 partner dari perusahaan keluarga ini. Implikasi dari hasil studi ini adalah anggota dari PT MAK, khususnya pemilik, dapat mengetahui keunggulan kompetitif perusahaan yang bisa dipraktikkan pada saat masa pandemi COVID-19 ini dan seterusnya agar dapat untuk bersaing dengan kompetitor-kompetitornya. Selanjutnya akademisi juga dapat memanfaatkan mini-model theory dari hasil penelitian ini untuk membandingkan dengan case study lainnya di sektor yang serupa yaitu jasa kontraktor.

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