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All Journal ABDI MOESTOPO: Jurnal Pengabdian pada Masyarakat Sinar Sang Surya: Jurnal Pusat Pengabdian kepada Masyarakat Journal Of Human And Education (JAHE) Innovative: Journal Of Social Science Research KELOLA: Jurnal Ilmiah Manajemen Indo-Fintech Intellectuals: Journal of Economics and Business Jurnal Inovasi Teknologi Terapan Makarios: Jurnal Teologi Kontekstual The International Journal of Medical Science and Health Research Tribuere
FRANKY, FRANKY
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Pengaruh Kualitas Layanan, Kepercayaan Dan Fasilitas Terhadap Kepuasan Pasien Pada Rumah Sakit Gigi Dan Mulut Prof. Dr. Moestopo (Beragama) Mariza, Egriphina Novi; Budiharto, Budiharto; Franky, Franky
Innovative: Journal Of Social Science Research Vol. 3 No. 5 (2023): Innovative: Journal of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

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Latar Belakang: Rumah Sakit Gigi dan Mulut Fakultas Kedokteran Gigi Universitas Prof. DR. Moestopo (Beragama) merupakan Rumah Sakit Gigi dan Mulut Pendidikan yang bergerak di bidang pelayanan jasa kesehatan, dengan tanggung jawab memberikan pengobatan memberikan perawatan, mengusahakan kesembuhan dan kesehatan pasien, serta mengupayakan pendidikan hidup sehat yang menyeluruh bagi masyarakat. Sebagai salah satu lembaga yang bergerak di bidang pelayanan jasa kesehatan, rumah sakit harus mempunyai kualitas pelayanan yang baik, kepercayaan yang tinggi, dan fasilitas yang baik untuk mewujudkan dan mempertahankan kepuasan pasien. Tujuan: Untuk menjelaskan serta menganalisis pengaruh kualitas layanan, kepercayaan dan fasilitas terhadap kepuasan pasien Metode: Metode penelitian yang digunakan adalah metode deskriptif dengan pendekatan kuantitatif. Teknik pengumpulan data melalui pembagian kuesioner kepada 100 responden pasien yang telah menjalakan perawatan di Rumah Sakit Gigi dan Mulut Prof. Dr. Moestopo (Beragama). Data yang telah dikumpilkan dianalisis dengan bantuan pengolahan data berbasis komputer. Hasil: Berdasarkan analisa yang dilakukan, Kualitas layanan (X1), Kepercayaan (X2) dan Fasilitas (X3) berpengaruh signifikan dan positif terhadap Kepuasan Pasien (Y) baik secara parsial maupun simultan. Kesimpulan: Kualitas layanan (X1), Kepercayaan (X2) dan Fasilitas (X3) mempengaruhi Kepuasan Pasien (Y)
Pengaruh Pelayanan, Lokasi, Dan Tarif Terhadap Loyalitas Pasien Di Rumah Sakit Gigi Dan Mulut Universitas Prof. Dr. Moestopo Beragama Meilinda, Meilinda; Budiharto, Budiharto; Franky, Franky
Innovative: Journal Of Social Science Research Vol. 3 No. 5 (2023): Innovative: Journal of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

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Latar Belakang: Rumah sakit gigi dan mulut merupakan salah satu jenis rumah sakit yang memiliki keunikan tersendiri dalam memberikan pelayanan kesehatan kepada pasiennya. Rumah sakit Gigi dan Mulut Prof. Dr. Moestopo (Beragama) merupakan salah satu rumah sakit gigi dan mulut di Indonesia yang menawarkan berbagai jenis pelayanan terkait kesehatan gigi dan mulut. Sebagai lembaga pelayanan kesehatan, perusahaan dituntut untuk memberikan pelayanan yang terbaik bagi para pasien dan juga mempertahankan loyalitas pasien. Tujuan: Untuk menjelaskan pengaruh pelayanan,lokasi dan tarif terhadap loyalitas pasien. Metode Penelitian: Penelitian ini menggunakan pendekatan kuantitatif dengan desain penelitian cross-sectional, teknik pengumpulan data melalui kuesioner kepada 80 responden pasien yang telah menjalakan 2 kali perawatan di Rumah Sakit Gigi dan Mulut Prof. Dr. Moestopo (Beragama). Data yang telah dikumpilkan dianalisis dengan bantuan pengolahan data berbasis software SPSS 24.0.Hasil Penelitian: Pelayanan (X1) berpengaruh terhadap Loyalitas Pasien (Y). Lokasi (X2) berpengaruh terhadap Loyalitas Pasien (Y). Tarif (X3) berpengaruh terhadap Loyalitas Pasien (Y). Pelayanan (X1), Lokasi (X2), dan Tarif (X3) berpengaruh terhadap Loyalitas Pasien (Y). Kesimpulan: Loyalitas Pasien (Y) dipengaruhi oleh Pelayanan (X1), Lokasi (X2), dan Tarif (X3).
ANALISIS YURIDIS PELANGGARAN MEREK HELP YANG DIGUNAKAN TANPA IZIN OLEH PIHAK LAIN (STUDI PUTUSAN NOMOR 24/PDT.SUS-MEREK/2021/PN.NIAGA.JKT.PST) Franky, Franky; Bustani, Simona
Tribuere Vol. 2 No. 1 (2023)
Publisher : Fakultas Hukum Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/r6zm0314

Abstract

Trademark infringement occurs because there is a similarity in substance or in its entirety to a brand, as is the case in case Number 24/Pdt.Sus-Merek/2021/PN.Niaga.Jkt.Pst. Problems 1) What are the regulations for the protection of rights holders of the HELP brand whose marks are used by other parties based on Law no. 20 of 2016 concerning Brands and Geographical Indications?. 2) Is the Commercial Court judge's decision regarding the HELP trademark dispute in accordance with Law no. 20 of 2016 concerning Brands and Geographical Indications?. This research is of the normative type with the nature of descriptive research with secondary data carried out by literature study and then carried out qualitative analysis and deductive logic to draw conclusions. The results of the research can be seen. Legal protection against Melia Lustojoputro as the owner of the rights to the "HELP" brand whose brand is used by another party, namely PT Solusi Solusi Digital without permission, can file a trademark cancellation lawsuit against the HELPOLD brand owned by PT Solusi Solusi Digital based on the provisions of Article 76 of the Law. Trademarks and Geographical Indications and the Commercial Court judge's decision regarding the HELP trademark dispute are not in accordance with the provisions contained in Article 21 paragraph (1) and paragraph (3) of Law no. 20 of 2016 concerning Brands and Geographical Indications
Strategi Pemberdayaan Perempuan dalam Menunjang Ekonomi Kreatif dalam Perspektif UKM Marwan, Jubery; Franky, Franky; Nugroho, Michael Adhi; Utama, Zahera Mega; Rasdan, Rathoyo; Rahayu, Rahayu
ABDI MOESTOPO: Jurnal Pengabdian Pada Masyarakat Vol 9, No 1 (2026): Januari 2026
Publisher : Universitas Prof. Dr. Moestopo (Beragama)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32509/abdimoestopo.v9i1.6275

Abstract

This Community Service Program aims to formulate a women's empowerment strategy to support the creative economy based on small and micro enterprises in urban areas. Through a participatory and contextual approach, this activity was carried out in Pondok Labu Village, South Jakarta, involving women micro-entrepreneurs as active partners. The implementation methodology included identifying community needs, designing training modules, conducting training and mentoring, and evaluating the activity's outcomes qualitatively and quantitatively. The results indicated that women SMEs face significant barriers in digital literacy, online marketing, access to capital, and business networks. Interventions through locally based training and community mentoring resulted in a 63% increase in digital knowledge and participants' success in utilizing e-commerce platforms such as TikTok Shop and Shopee. Furthermore, this program encouraged the formation of community business networks, strengthened local product identity, and increased women's self-confidence and leadership. The program's impact extends beyond individual impacts to strengthening an inclusive and sustainable local economic ecosystem. These results confirm that a holistic, contextual, and participatory women's empowerment strategy is highly effective in driving SME-based socio-economic transformation.
Co-Authors Alviola, Anne Amanda, Nova Ayunda, Rahmi Budiharto Budiharto Dicaprio, Leonardo firmansyah, Raja Handy Handy Harry Nenobais Hermisyarif, Reyqi Ardian Ibnu Hamad Illuko, Markus Domilius Mastilia Indra Dwisaputra Jitro Remi Praing Joanne, Joanne Johannes Maruli Tua Kang, Cheryn Leniwan Darmawati Gea Made Andik Setiawan Mariati, Dewi Mariza, Egriphina Novi Marwan, Jubery Mega, Zahera Meilinda Meilinda Nugroho, Michael Adhi Putra Ardana, Ramadhani Putra, Vicky Emeleo Rahayu Rahayu Rathoyo Rasdan Romelus Blegur Shelly, Shelly Simona Bustani, Simona Slevia, Slevia Syakuro, Faza Abdan Tan, Bleddyan Tarmon, William Tu, Michelle Nataline Wijaya, Timotius Karunia Yelisa, Yelisa Yunita Sari Zahera Mega Utama, Zahera Mega