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All Journal JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Jurnal Darma Agung Jurnal Badati Fokus: Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang JURNAL ILMIAH GLOBAL EDUCATION Community Services: Sustainability Development Tamalanrea: Journal of Government and Development
RAHAWARIN, MOHAMAD ARSAD
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Journal : Tamalanrea: Journal of Government and Development

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The influence of e-government system implementation on the accessibility of public health services Wulandari, Delia; Rahawarin, Mohamad Arsad; Sakir, Ahmad Rosandi
Tamalanrea: Journal of Government and Development (JGD) Vol. 2 No. 2 (2025): AUGUST 2025
Publisher : Department of Government Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69816/jgd.v2i2.45269

Abstract

This study examines the effect of implementing an e-government system on the accessibility of public health services at the BPJS Kesehatan Ambon Branch. The research is motivated by the need to transform public services digitally, particularly in archipelagic areas like Ambon, which face geographic obstacles in service distribution. Digital platforms such as Mobile JKN, PANDAWA, and the official BPJS Kesehatan website have been developed to extend service coverage and efficiency. Using a quantitative method with a simple linear regression analysis, this study collected data from 70 respondents who actively use BPJS Kesehatan's digital services. The findings reveal that the implementation of the e-government system has a statistically significant positive impact on health service accessibility. The regression results show a determination coefficient (R²) value of 0.378, meaning 37.8% of the variation in accessibility can be explained by the implementation quality. This confirms the proposed hypothesis that improved e-government implementation enhances access to health services. The regression coefficient for e-government implementation is 0.425. These results underscore the relevance of improving digital infrastructure and educating users to optimize the use of BPJS Kesehatan's e-services, ensuring more inclusive, responsive, and efficient public health service delivery—particularly in regions where physical access remains a challenge due to geographical dispersion.
Co-Authors Ahmad Rosandi Sakir Hamid, Alwin La Jeanly Waisapy Latuconsina, Dino Loupatty, Stenli Reigen Maruapey, Syafrianty Ohoitimur, Ivoni Ohoiwutun, Stanislaus Kostka SAMSON LAURENS Selanno, Hendry Soselisa, Pieter S. Talaohu, Simela Wulandari, Delia Zacharias, Tehubijuluw Zacharias, Tehubijuuw