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Journal : Journal of the Community Development in Asia

Factors Affecting Organizational Success: A Case Study of Foodpanda Kamilah, Nurhafizah; Kee, Daisy Mui Hung; Syafiq, Muhamad; Aina, Shaidatul; Yap, Hui San; Alqallaf, Adnan Abbas; Quttainah, Majdi Anwar
Journal of The Community Development in Asia Vol 3, No 3 (2020): September 2020
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v3i3.890

Abstract

The purpose of this study is to examine the success factors of Foodpanda. Foodpanda is one of the leading online food delivery marketplaces and is spread out globally. Its main job is to enable users to place orders at nearby restaurants with the assistance of its website or via its mobile app. The study used questionnaires to collect data from Foodpanda’s employees in addition to the customers that used Foodpanda apps in Malaysia. The result shows that employee loyalty, job satisfaction, and customer satisfaction are the factors that drive the success of Foodpanda.
The Relationship Between Customer Satisfaction and Organizational Success: A Study of Panasonic Suvanmanee, Wanneyda; Kee, Daisy Mui Hung; Lee, Zhi Wei; Low, Chia Miin; Zakwan, Muhamad Amir; Gupta, Ankit; Pandey, Rudresh; Alfahad, Fay Fahad; Quttainah, Majdi Anwar
Journal of The Community Development in Asia Vol 3, No 3 (2020): September 2020
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v3i3.889

Abstract

The purpose of this study is to examine the customers' satisfaction that drives to the success of the company. There is a high competition between the brand of the electrical appliance, therefore customer satisfaction is one of the key elements to the success of the company. The study used a quantitative method which is a questionnaire to collect the data from respondents. It will enhance the understanding and importance of customer satisfaction toward a company able to lead to company success. The findings indicated that customer satisfaction is an important prediction of the success of the company.
Co-Authors A. Prakash, Preethi A/L Antony Das, Pusparajan A/P Muniandy, Linarani A/P Sathiyananthan, Geethanapriya Afifah, Annis Ahmad, Khadija Mohammad Aina, Shaidatul Aishan, Norfathu Al Basis, Ghezlan Al Rashidi, Fatimah Al Shammari, Hadeel Al Shuwaler, Abdulaziz Albesis, Ghezlan Alfadhly, Hamad Alfahad, Fay Fahad Alhamlan, Hadeel Ali, Ahmad Amer Aafis Mohamed Almuhaini, Rashed Fahad Almutairi, Hanouf Ali Alosaimi, Asla Alotaibi, Aisha Bader Alqallaf, Adnan Abbas Alrashidi, Anfal Alrubah, Sarah Abduallah Alsubaie, Lulwa Khalied Amirah, Nur Aqilah, Nur Awoke, Victory Chinelo Balakrishnan, Hariharan Basak, Sourav Bella, Arti Chan, Chia Yi Chanchal, Bhardhwaj Chia, Xin Rou Chin, Kai Yee Chong, En Edeh, Friday Ogbu Gupta, Ankit Gupta, Shashi Hak, Kim Kim Hanif, Mohd Azri Huang, Qishen Hui, Chin Kah Jin, Zhen Yang Junaina, Intan Kamilah, Nurhafizah Kee, Daisy Mui Hung Kei, Choo Mun Kelvin, Ch’ng Khor, Sue Ting Kuek, Thiam Yong Kulkarni, Swati Kurniawan, Obaja Elka Lee, Zhi Wei Lin, Jia Yee Ling, Lee Kuong Lok, Tzyy Xian Low, Chia Miin Mahmud, Tahreem Tariq Maisarah, Nabilah Mohd Zamri, Syafiqah Muhammad Adam, Muhammad Nadirah, Nour Aliaa Narayanan, Yashwiny Ng, Xin Yun Nur Fadhilah Ong, Rui Suen P.V, Ranjith Pal, Monika Pandey, Rudresh Qi, Er Jia Qing, Koh Jhee Qu, Gao Rifhani, Sarah Saif, Mariam Ben Sara, Hani Saxena, Muskan Shafiee, Siti Syafiqah Izni Shamiliy, Thiagarajan A/P Shukla, Sonia Sin, Liem Gai Singh, Abhishek Singh, Abishek Siw, Ming Yuen Soon, Joel Chen Tai Srivastava, Aditi Stephani, Stephani Suvanmanee, Wanneyda Syafiq, Muhamad Syakirah, Nurul Syed Badrulzaman, Syarifah Nurdzamanisya Uwais, Nurul Vashishth, Kajal Verma, Deepali Wang, Shu Ting Wang, YiYe Wee, Chiu Yin Wen, Ewe Cai Wong, Guan Hong Wong, Kim Fong Wong, Yung Ting Wu, Kejian Wu, Minli Yap, Hui San Yeong, Pei Hung Aw Zahra, Puteri Fatimah Zakwan, Muhamad Amir