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All Journal ScientiCO : Computer Science and Informatics Journal JSR : Jaringan Sistem Informasi Robotik JATI (Jurnal Mahasiswa Teknik Informatika) Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Riset Sistem Informasi dan Teknologi Informasi (JURSISTEKNI) Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Pengabdian Kolaborasi dan Inovasi IPTEKS Journal of Information System, Technology and Engineering BATIK: Jurnal Pengembangan dan Pengabdian Masyarakat Multikultural JUSS (Jurnal Sains dan Sistem Informasi)
Noverina, Yolla
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Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Mechanical Engineering Public Health Social Sciences Other

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The Evaluasi Usability Aplikasi Goapotik Menggunakan Metode System Usability Scale (SUS) SUBEKTI, REGI MUKLIS; Khaira, Ulfa; Noverina, Yolla
JUSS (Jurnal Sains dan Sistem Informasi) Vol. 9 No. 1 (2026): Jurnal Sains dan Sistem Informasi
Publisher : Prodi Sistem Informasi FST Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/juss.v9i1.58813

Abstract

Digital transformation in the healthcare sector has driven the emergence of mobile-based health service applications such as GoApotik, which facilitates the online purchase of medicines and health products. Although it holds a 4.6 rating on the Play Store, several user complaints regarding application responsiveness, order processing by partner stores, lengthy refund times, and address feature errors indicate the need for an in-depth usability evaluation. This study aims to measure the usability level of the GoApotik application and provide a comprehensive overview of the evaluation results using the System Usability Scale (SUS) method. The research employed a quantitative method involving 100 active GoApotik user respondents in Muaro Jambi Regency and Jambi City, selected through nonprobability sampling with a quota sampling approach, using a ten-item SUS questionnaire distributed via Google Form. The results show an average SUS score of 81.875, with a maximum score of 90 and a minimum of 45, categorized as Excellent, grade B+, 83rd percentile, Acceptable, and Promoter on the Net Promoter Score. Among the five usability dimensions, Efficiency, Memorability, and Satisfaction scored high, while Learnability and Errors remained relatively low, particularly among digital immigrant users. It is concluded that GoApotik demonstrates a good level of usability; however, adding interactive tutorial features and expanding respondent coverage in future research are recommended.
Co-Authors Abidin, Zainil Ade Adriadi Arsa, Daniel Aryani, Reni Cantika, Fiktor Fifi Dedi Setiawan Dewi Lestari Edi Saputra Khaira, Ulfa Listiani Safitri, Devi Mauladi Mauladi, Mauladi Mohamad Ilham Muhammad Razi A Multahah, Cut Noneng Marthiawati Nugraha, A. Prima Rizqa Raaiqa Bintana SUBEKTI, REGI MUKLIS Tri Suratno Ulfa Khaira, Ulfa Ummi, Zahidatul veronika, dina Wicaksono, Sangaji Yuliana Putri, Dina Z, Gusmanely