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All Journal IMPROVEMENT: Jurnal Ilmiah untuk peningkatan mutu manajemen pendidikan Jurnal Komunikasi Pendidikan TRIDARMA: Pengabdian Kepada Masyarakat (PkM) Journal of Innovative and Creativity
Harahap, Yusniar
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Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Optimization of Academic Services Based on Quality Function Deployment: An Integration Study of Servqual Method at Graha Nusantara University Lubis, Fitri Romaito; Siregar, Martua; Harahap, Yusniar; Harahap, Bayo; Azzahra, Fitrah Suci
Improvement: Jurnal Ilmiah untuk Peningkatan Mutu Manajemen Pendidikan Vol. 11 No. 2 (2024): Improvement: Jurnal Ilmiah Untuk Peningkatan Mutu Manajemen Pendidikan
Publisher : Program Studi Manajemen Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/improvement.v11i2.49726

Abstract

This research is motivated by the need to improve academic service quality at Graha Nusantara University to meet student expectations and dynamic higher education industry demands. The study aims to analyze gaps between students' perceptions and expectations of academic services and develop innovative strategies through the integration of Quality Function Deployment (QFD) and SERVQUAL. The research employs a mixed-method approach with sequential explanatory design, conducted in 2024 involving 289 students as respondents selected through proportionate stratified random sampling from 1,038 population. Data collection utilized SERVQUAL dimension-based questionnaires and semi-structured interviews. The results identified eight service attributes with significant gaps, particularly in campus facilities (gap=-1.15), health services (gap=-1.11), and problem-solving training (gap=-1.01). Based on improvement ratio, enhancement priorities include facility cleanliness (1.59), health services (1.55), and problem-solving training (1.50). The research recommends improving cleaning systems, developing health facilities, modernizing laboratories, and implementing problem-based learning.
Sosialisasi penanggulangan kenakalan remaja di desa simartolu kecamatan sosopan kabupaten padang lawas Hasibuan, Sutan Botung Hasibuan; Harahap, Yusniar; Syafaruddin; Nasution, Ismail; Nasution, Nur Hakima Akhirani
TRIDARMA: Pengabdian Kepada Masyarakat (PkM) Vol. 8 No. 2 (2024): November: Pengabdian Kepada Masyarakat (PkM)
Publisher : Institute of Computer Science (IOCS)

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Abstract

Adolescence is the transition period from childhood to adulthood. A teenager can no longer be considered a child, but he is not mature enough to be considered an adult. In adolescence he is looking for a lifestyle that best suits him, and he will often take action through trial and error. From this trial and error method, parents have an important role to supervise and protect adolescents so that they do not fall into juvenile delinquency such as promiscuity, drugs, alcohol, speeding, fighting, stealing, skipping school and bullying. One solution to overcome and prevent juvenile delinquency is to hold a socialisation of juvenile delinquency and solutions to handle it to the surrounding community. In addition, in overcoming juvenile delinquency can also be divided into preventive action, repressive action, curative action, and rehabilitation
Integration of Instructional Leadership and Ethnopedagogy: Strategies to Improve Learning Quality in Higher Education Siregar, Martua; Lubis, Fitri Romaito; Harahap, Yusniar; Nasution, Sarip Parmohonan; Siregar, Helmi Suryana
Jurnal Komunikasi Pendidikan Vol 9 No 1 (2025): Jurnal Komunikasi Pendidikan
Publisher : Universitas Veteran Bangun Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jurnalkomdik.v9i1.5972

Abstract

Integrating modern leadership approaches with local wisdom remains a challenge in enhancing the quality of education in Indonesian higher education institutions. This study examines the impact of integrating instructional leadership with ethnopedagogy based on the Dalihan Na Tolu philosophy on learning quality at Graha Nusantara University. Using a mixed-method approach with a sequential explanatory design, the study involved 50 lecturers selected through systematic random sampling and 100 students. Data were collected through validated questionnaires (validity coefficients ranging from 0.72 to 0.89; reliability with Cronbach's Alpha of 0.88), in-depth interviews, and participatory observations. The findings reveal that instructional leadership independently accounts for 67 percent of the variation in learning quality (coefficient of determination, R-squared = 0.670, with p < 0.001), with key determinants being guidance (correlation coefficient = 0.820) and vision-mission communication (correlation coefficient = 0.790). Ethnopedagogical leadership contributes significantly through the values of Somba Marhula-hula (regression coefficient = 0.45), Manat Mardongan Tubu (regression coefficient = 0.41), and Elek Marboru (regression coefficient = 0.38). The integration of these approaches produces significant synergistic effects (R-squared = 0.830), resulting in a 70 percent increase in active interaction, a 68 percent improvement in the effectiveness of learning strategies, and a 66 percent boost in productivity. This study contributes to developing an integrated leadership model that combines modern values with local wisdom. It also provides practical implications for designing training programs and implementing dual-approach monitoring systems in higher education institutions.
Analisis Efektivitas Kebijakan Satu Data Indonesia dalam Meningkatkan Transparansi Pemerintahan Nasution, Sarip Parmohonan; Siregar, Martua; Lubis, Fitri Romaito; Harahap, Yusniar
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

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Abstract

The One Data Indonesia (Satu Data Indonesia/SDI) policy is a government initiative aimed at establishing an integrated, accurate, and publicly accessible data ecosystem to strengthen transparency and accountability in governance. This study aims to analyze the effectiveness of SDI implementation in promoting public information disclosure and enhancing good governance practices. Using a descriptive qualitative approach, data were collected through interviews, document analysis, and field observations in selected central and regional government institutions. The findings reveal that SDI has contributed positively to improving public access to government data. However, its implementation still faces significant challenges, including weak inter-agency coordination, disparities in human resource capacity, and inadequate technological infrastructure, especially at the regional level. Moreover, public utilization of open data remains limited due to low levels of data literacy. Therefore, the success of SDI depends heavily on political commitment, institutional strengthening, system interoperability, and public education on data use. With sustained and collaborative support, SDI has the potential to become a cornerstone of transparency-based bureaucratic reform in Indonesia.
Co-Authors Azzahra, Fitrah Suci Harahap, Bayo Hasibuan, Sutan Botung Hasibuan Ismail Nasution Lubis, Fitri Romaito Nasution, Sarip Parmohonan Nur Hakima Akhirani Nasution Siregar, Helmi Suryana Siregar, Martua Syafaruddin